Topic: Fixedfloat is scamming me for 8000+ EUR IMPORTANT PSA! - page 5. (Read 1523 times)

It'll be nice if you can reply to all of my questions on post #27, I think it's rather convenient that you always "missed" a post or two that you can't answer, just like what happened on the other thread. That thread has a lot of questions left unanswered too.

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Sechyelles, and they're requesting it because they runs globally. The jurisdiction where they reside itself didn't ask them to provide such information.

Are you saying the funds you confiscated have now been seized by authorities? Can you name the authority?

Here is the part that makes me worried about the way you have handled this situation: https://fixedfloat.com/terms-of-service

I have read many terms and conditions from many exchanges and other business and mentioned them inside scam accusation in this forum. I assumed your ToS would have been different because of the manner in which you have aggressively treated the OP however, your ToS is as equally vague as many others. For example, you have never disclosed your own location or even stated which jurisdiction you are operating within. Also you have not stated if there is ever a dispute with your customers/clients.

The whole of your Section 19 (Disputes Resolution 19.1 to 19.4) is almost laughable as it could not be more deliberately evasive even if you tried however you leave no legal option for your customers/clients to get their money back from Fixedfloat. You are effectively judge, jury and executioner.

Yes fortunately he is going to answer questions to them with proof

If you will not send them to the OP, can you explain what you intend to do with the funds you have confiscated?

Several things that you might want to explain further:

1. How does asking for OP [and his client's] telegram details fit into this investigation of the source of fund?

2. Why do OP has to be [initially] the one asking his client to provide details and how is it not counterproductive toward an investigation of the legality of fund like what I pointed out here?

3. How is what he provided from his side is not enough? He proves that he worked for it, got them as a payment. Unless proven otherwise, it's all legal from his side in a sense that he's not involved or have any idea in the said criminal activity.

4. How do you think OP will know that the fund is related to criminal activity instead of being a pure innocent here? Wouldn't considering him ineligible to prove the source of fund as he's not the sender rather contradict the assumption that he's being involved in the activity [which become the reason why you hold his fund, because he knows it's tainted, otherwise, he's clueless, innocent, and the fund should be released to him]?

5. How much from that fund is marked as tainted? All of it?

You typed a lot but said nothing. Return the funds, it is against the law to hold the money! There's no such thing as "In order to continue the exchange or return the coins, we must verify that the funds were received by you in an honest manner". Not only is that against the law but it would also be impossible for you to make any verification, other than blockchain "verifications".

I have asked OP for txID, I will use a tool like yours to measure the score of the risk and post it here.

Hello,

We received information from partners that the funds at the address were obtained through criminal means.

For this reason, the exchange was suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you in an honest manner, and also receive all the previously requested information from you by mail from the sender of the funds.

We receive information about thefts and fraud from our partners (other exchanges and cryptocurrency services) and victims who contact us. All evidence is carefully considered. We do not require KYC, and fair receipt of funds is usually easy to prove.

The rules of our service prohibit the use of the service for any criminal and fraudulent purposes, which we openly talk about in Terms of Service, sections 6-7. We never freeze users' funds for no reason, if the user has provided all the evidence that he is not involved in the crime - we unfreeze the funds and conduct an exchange or return the funds.

7.1. To make an Exchange in the Service, the User does not have to register or log in to the Service system and provide personal data. However, when the User sends funds that are clearly related to criminal activity, the User's Order may be suspended in order to request details about the origin of the funds sent until the requested information is provided.

We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were clearly related to criminal activity, we are obliged to verify this information by requesting the source of the origin of the funds.

Of course, we received some information from the user, but this was not enough. As a result of communication, it was found out that the user is not the sender of the funds and in this case, in order to unfreeze the order, we need to obtain information about the source of funds from the direct sender.

7.7. The data must be provided directly by the sender of funds under the Order.

We also immediately responded to this user’s complaint on the BestChange site and also provided them with all the information regarding this incident.
https://www.bestchange.com/fixedfloat-exchanger.html


Best regards,
FixedFloat.com team.

Were your customer willing to answer to that? Though in one side it is [IMO] very intrusive and a gross practice of violation to privacy, this might put an end to everything. From the points being asked, they seemed just trying to match the story.

UPDATE: Fixedfloat contacted my customer and i am transfering message in full as copyed to me(i didn't get CCed) he contacted me that they replied to email with following sentence:


Hello,

We need the following information from you, as the sender of funds for the order:
1. How do you find customers or do they find you?
2. What kind of services do you provide? Send us your service announcement (screenshot or link to your ad).
3. Where do you communicate with customers?


Best regards,
FixedFloat team.

It is true, some people do use exchanges as though they are mixers but that should not alter the issue because the exchanger is doing what it is supposed to do (take coins A and convert to coin B). Add XMR to the equation as the OP did then that also should not really matter from the perspective of the exchange.

You have a valid point about exchanges that might want to keep dirty coins away from their services but I was under the impression Fixedfloat and Sideshift were both famous for not using KYC and absolutely yes, there is definitely a clear risk when using them.

In future, I would recommend the OP and others to consider using as they have an excellent reputation: https://exch.cx (https://hszyoqwrcp7cxlxnqmovp6vjvmnwj33g4wviuxqzq47emieaxjaperyd.onion/)

Well, I am sorry to read everything they forced you and your client to go through. Put simply, they have to be avoided by everybody otherwise they face the possibility of being put in the same situation as you find yourself in.

Not just that they asked me funds but FORCED ME to contact my customer and forcing him to tell where his funds came from which again he is doing trading signals and they pay him/tip him if signal is correct now imagine situation whhere they ask him PROOF of funds of HIS Customers.  Ihave feeling this is nothing what you guys will see from this case. they are doing everything in their power to keep money for themselfs and again they reply on every thread on bestchange or reddit but in here they keep complete silent from public becuse they have nothing smart to say beside carefully placed PR messagess who are pure copy paste

Probably a good call to avoid using services like this unless you have to.  Even then, it's a clear risk, especially after reading this thread.  The problem seems to me like it stems from people trying to use these exchanging services as if they were mixers, which they are not.  For someone operating a service like this and wanting to keep it running, I could see why they'd start at least trying to make sure that dirty funds aren't being laundered through this service.  This is also a good demonstration of how 1 BTC does not equal 1 BTC.  Not over time, not any time.  It is a shame though.  How long before censorship creeps into blockchain software...

First, I am quoting the OP images in order for them to be seen without going off site. Second, I thought Fixedfloat had a no KYC policy therefore what happened is a complete surprise.

Not only did they freeze your transactions they went a step further and asked you for (what they cite as) evidence that the conversation between you and your client actually took place and this is absolutely unacceptable conduct on their part. I have never heard of a situation such as that before.

I have no intention of either using their services or recommending them. They literally destroyed their reputation with their own hands over something that was not even necessary.

They are  fully aware of this topic as i sent them link before that's why they logged in.

The simplest way to avoid similar situation to arise in the future will be to receive payments to your personal wallet. You can do whatever you want after, but the first thing that need to be done is to "secure" that payment, make sure it's in your possession and you have full access to its full amount.

As for what you can do, some might advise to raise a flag, but as they came back online yesterday, I'll try to send them a PM, inviting them here, in hope that they'll come back today or very soon and handle this situation.

Customer has much of rich clients and i am not sure at this point will he ever recommend me again to anyone. this is why FF ruined whole future potentioinal business deals and considering i will be forced to check every money i recieve to not get into this situation i am not sure how will this affect my earnings. I got contacted by few people to write story about this as today this is big scandal affecting everyone and even slightest privacy any of us have. and as you see they logged in yestrday and they didnt login since september,but did not make statemant becuse they know they are in wrong. However as you can see community is giving their opinion becuse it can happen to them tommorow . I Don't know what to do at this point but to share things with community

OP provided enough and adequate evidence from the receiver side that he's not guilty, that's probably why they asked for other thing, to stretch this case.

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You sure such stunt that you pull won't affect your reputation much in the future? Would FF release the non-tainted fund? If they're willing to do this, I think it's a better [though you're still losing here] solution rather than forcing your first customer with that kind of "threat".

Update: I Needed to force customer that i will not make any updates or maintain website as per deal if he doesn't contact them and he did few hours ago i am CC'ed inside email to make sure non party pull scam on me and you all will be updated on situation

That's the problem, they won't reach out to them themselves. This happens a lot with EMI's too, only difference would be that most ask for supporting evidence from the receiver and not the sender. At the end of the day, fixedfloat is most likely pulling a scam here, afaik whoever is behind it is a private figure, so we don't really know who's running the whole thing. Selective scams also happen a lot with platforms like this one, freewallet does it too.