Topic: Fixedfloat is scamming me for 8000+ EUR IMPORTANT PSA! - page 5. (Read 1320 times)

You typed a lot but said nothing. Return the funds, it is against the law to hold the money! There's no such thing as "In order to continue the exchange or return the coins, we must verify that the funds were received by you in an honest manner". Not only is that against the law but it would also be impossible for you to make any verification, other than blockchain "verifications".

I have asked OP for txID, I will use a tool like yours to measure the score of the risk and post it here.

Hello,

We received information from partners that the funds at the address were obtained through criminal means.

For this reason, the exchange was suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you in an honest manner, and also receive all the previously requested information from you by mail from the sender of the funds.

We receive information about thefts and fraud from our partners (other exchanges and cryptocurrency services) and victims who contact us. All evidence is carefully considered. We do not require KYC, and fair receipt of funds is usually easy to prove.

The rules of our service prohibit the use of the service for any criminal and fraudulent purposes, which we openly talk about in Terms of Service, sections 6-7. We never freeze users' funds for no reason, if the user has provided all the evidence that he is not involved in the crime - we unfreeze the funds and conduct an exchange or return the funds.

7.1. To make an Exchange in the Service, the User does not have to register or log in to the Service system and provide personal data. However, when the User sends funds that are clearly related to criminal activity, the User's Order may be suspended in order to request details about the origin of the funds sent until the requested information is provided.

We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were clearly related to criminal activity, we are obliged to verify this information by requesting the source of the origin of the funds.

Of course, we received some information from the user, but this was not enough. As a result of communication, it was found out that the user is not the sender of the funds and in this case, in order to unfreeze the order, we need to obtain information about the source of funds from the direct sender.

7.7. The data must be provided directly by the sender of funds under the Order.

We also immediately responded to this user’s complaint on the BestChange site and also provided them with all the information regarding this incident.
https://www.bestchange.com/fixedfloat-exchanger.html


Best regards,
FixedFloat.com team.

Were your customer willing to answer to that? Though in one side it is [IMO] very intrusive and a gross practice of violation to privacy, this might put an end to everything. From the points being asked, they seemed just trying to match the story.

UPDATE: Fixedfloat contacted my customer and i am transfering message in full as copyed to me(i didn't get CCed) he contacted me that they replied to email with following sentence:


Hello,

We need the following information from you, as the sender of funds for the order:
1. How do you find customers or do they find you?
2. What kind of services do you provide? Send us your service announcement (screenshot or link to your ad).
3. Where do you communicate with customers?


Best regards,
FixedFloat team.

It is true, some people do use exchanges as though they are mixers but that should not alter the issue because the exchanger is doing what it is supposed to do (take coins A and convert to coin B). Add XMR to the equation as the OP did then that also should not really matter from the perspective of the exchange.

You have a valid point about exchanges that might want to keep dirty coins away from their services but I was under the impression Fixedfloat and Sideshift were both famous for not using KYC and absolutely yes, there is definitely a clear risk when using them.

In future, I would recommend the OP and others to consider using as they have an excellent reputation: https://exch.cx (https://hszyoqwrcp7cxlxnqmovp6vjvmnwj33g4wviuxqzq47emieaxjaperyd.onion/)

Well, I am sorry to read everything they forced you and your client to go through. Put simply, they have to be avoided by everybody otherwise they face the possibility of being put in the same situation as you find yourself in.

Not just that they asked me funds but FORCED ME to contact my customer and forcing him to tell where his funds came from which again he is doing trading signals and they pay him/tip him if signal is correct now imagine situation whhere they ask him PROOF of funds of HIS Customers.  Ihave feeling this is nothing what you guys will see from this case. they are doing everything in their power to keep money for themselfs and again they reply on every thread on bestchange or reddit but in here they keep complete silent from public becuse they have nothing smart to say beside carefully placed PR messagess who are pure copy paste

Probably a good call to avoid using services like this unless you have to.  Even then, it's a clear risk, especially after reading this thread.  The problem seems to me like it stems from people trying to use these exchanging services as if they were mixers, which they are not.  For someone operating a service like this and wanting to keep it running, I could see why they'd start at least trying to make sure that dirty funds aren't being laundered through this service.  This is also a good demonstration of how 1 BTC does not equal 1 BTC.  Not over time, not any time.  It is a shame though.  How long before censorship creeps into blockchain software...

First, I am quoting the OP images in order for them to be seen without going off site. Second, I thought Fixedfloat had a no KYC policy therefore what happened is a complete surprise.

Not only did they freeze your transactions they went a step further and asked you for (what they cite as) evidence that the conversation between you and your client actually took place and this is absolutely unacceptable conduct on their part. I have never heard of a situation such as that before.

I have no intention of either using their services or recommending them. They literally destroyed their reputation with their own hands over something that was not even necessary.

They are  fully aware of this topic as i sent them link before that's why they logged in.

The simplest way to avoid similar situation to arise in the future will be to receive payments to your personal wallet. You can do whatever you want after, but the first thing that need to be done is to "secure" that payment, make sure it's in your possession and you have full access to its full amount.

As for what you can do, some might advise to raise a flag, but as they came back online yesterday, I'll try to send them a PM, inviting them here, in hope that they'll come back today or very soon and handle this situation.

Customer has much of rich clients and i am not sure at this point will he ever recommend me again to anyone. this is why FF ruined whole future potentioinal business deals and considering i will be forced to check every money i recieve to not get into this situation i am not sure how will this affect my earnings. I got contacted by few people to write story about this as today this is big scandal affecting everyone and even slightest privacy any of us have. and as you see they logged in yestrday and they didnt login since september,but did not make statemant becuse they know they are in wrong. However as you can see community is giving their opinion becuse it can happen to them tommorow . I Don't know what to do at this point but to share things with community

OP provided enough and adequate evidence from the receiver side that he's not guilty, that's probably why they asked for other thing, to stretch this case.

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You sure such stunt that you pull won't affect your reputation much in the future? Would FF release the non-tainted fund? If they're willing to do this, I think it's a better [though you're still losing here] solution rather than forcing your first customer with that kind of "threat".

Update: I Needed to force customer that i will not make any updates or maintain website as per deal if he doesn't contact them and he did few hours ago i am CC'ed inside email to make sure non party pull scam on me and you all will be updated on situation

That's the problem, they won't reach out to them themselves. This happens a lot with EMI's too, only difference would be that most ask for supporting evidence from the receiver and not the sender. At the end of the day, fixedfloat is most likely pulling a scam here, afaik whoever is behind it is a private figure, so we don't really know who's running the whole thing. Selective scams also happen a lot with platforms like this one, freewallet does it too.

Asking you to ask your customer to provide supporting evidence of the legality of funds [or whatever they asked him to provide] is rather counterproductive and make little to no sense.

Let's assume for a second that you are indeed doing criminal activity, stealing fund or whatever, and that customer is your partner, or even yourself pretending to be that second party. By asking you to ask that "customer" to provide proof, there is nothing that can stop you from fabricating them and supplying it to FF, given you both are on it together.

If they really want to prove the source of that fund, or whatever it is they tried to prove, the most logical way for them to conduct a thorough investigation will be to contact that user themselves. They have the contact details [which they acquire in a rather unethical way], they have a team that knows what to look for [and thus, what to ask], they can do it themselves.

Worst thing is they force me now litterly force me to get my customer to reach to them i am calling him in middle of night on telegram and he is pissing me off for that and i bet he will say its your problem i think i will be first guy who killed himsef over being blocked his own money my luck is really fucked up i got job after 2 year being unemployed worked always below developler average payment and finnaly when i got experience and start to get reputation i get fucked on my first big payment job i will let you guys know what is status daily i contacted everyone i could and they are all as shocked as you are. i provided everyone proof and same thing i providoed to them it's just pointless they are like robots constantly saying one thing this is worst than CCP blocking money of people what the fuck is happening with world at this moment that always bat is broken on back of honest

1st, what's done is done, I'm sorry that you have to go through this painful process but you have to. Next time stick to more reputable platforms.

2nd, what the actual F? They SHOULD NOT ask for Telegram conversations whatsoever, that's against the law!

3rd, a good chunk of the crypto tokens have been through darknet wallets at least once and that IS NOT a reason to freeze your money.

4th, ONLY BANKS and electronic money institutions can ask for a SoF documents, not a crypto swapping platform like FF.

5th, at screenshot number 2, they say that a refund is only possible if you can provide them with evidence...WHICH AGAIN, IS AGAINST THE LAW! Even banks will send the money back to the originating address, no questions asked, if your "evidence" does not satisfy them, SO THEY CANNOT KEEP IT FROZEN!

Now to their Terms of Service, which are as predatory as they can be:

Point 7.8 says: "If you refuse to provide data about the origin of the funds sent or provide false data, and if the data you provide confirms your connection to criminal activity, FixedFloat has the right to freeze the funds for the subsequent return of funds to the victims with the assistance of law enforcement agencies."

They do not have proof that you got these funds through illicit means, for that reason they cannot get LEA's involved, HOWEVER, if I were you I'd file a complaint with Interpol as soon as possible.

Point 7.9 says: "In some cases, when for objective reasons the User cannot provide sufficient evidence of the source of the funds received, as well as in the case of a personal acquaintance of the sender with the alleged criminal who sent the funds to the User, as an exception, the User may be asked to undergo identity verification.", this one is already labeling the sender as a criminal, for which they have absolutely no proof to do so.


Fixedfloat is scammy and scummy, as someone who has worked in the blockchain investigation field in the past, with the information you have provided, there is absolutely no reason for them to freeze your funds! I say they want to keep your money and you should fight for it.

Have you read their TOS page?
I am sure they can claim you agreed with anything written in their terms when you used their exchange:
https://fixedfloat.com/terms-of-service

This is not the first time I hear complains about Fixedfloat exchange, but they are known to have very low rating and they could even ask for kyc with personal ID verification to get your coins back.

Yes sir i was watching your discussion with them and i toke it and screenshoted it thankfully for you posting that a year earlier that gives me hard proof of my situation and their contradictions i can thank your for confronting them with all questions that they could not answer,Yes sir met all criteria they asked who sended me what sended me how did they find me video recorded whole conversation offered them to show work i did and what guy will do with website and why did i choose xmr why did i open exchange everything that theye asked i replied and they  were aware of that i told them all that you said and they want to talk to my customer who i think wont care even a bit since he got all job from me i can only refuse to do maintance on me but that again will ruin my reputation as developler my hands are tied and i depend on community reaction to their contradictions to help resolve my case i am so glad you commented as you were only one fighting their own words

These last two screenshots of their own statement I quoted above, I believe you take it from this thread. Here, let me give you [almost] the whole statement that depicting their stance of these kind of cases even better,


Send it to their customer service, say that it's their own statement and stance, and point it out that you met every criteria they set themselves: you received the fund honestly [through some web designing work], the source of the fund is a payment for your work, that's proven from the intensive and intrusive proof-of-convesation they asked, and that you have zero idea that the fund is being involved with a crime, given you'll quite likely not asking each of your customer something like, "is this money legal?"

Point it out to their customer service too that they probably violate their own statement of valuing confidentiality when they ask for your telegram details.