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Topic: Fixedfloat is scamming me for 8000+ EUR IMPORTANT PSA! - page 4. (Read 1320 times)

legendary
Activity: 2534
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Quote
So how long you are going to wait and keep these funds frozen? Forever?

Why dont you act like banks and any other financial institution? If they do not want to process transfer for whatever reason that might be they will simply refund. It does not matter that the money have already been in their bank acc. Nothing will happen if they refund money to same account where it came from. This is just some crap you saying to keep OP funds.

We cannot exchange or refund funds obtained through criminal means, as this may be interpreted as complicity in a crime. In order to continue the exchange or return the coins, we must make sure that the funds were received in an honest way
In other words what Fixedfloat are stating is that they will keep the funds for themselves under the guise of receiving funds from criminal means. Fixedfloat is not trading as registered company. It operates (as stated in their own terms of service) without answering to any law enforcement agency and has no country/state as preference for litigation and will never allow any customer/client to take it to Court as they remain anonymous.

Yet after all that, they claim they cannot return the funds back to the customer they confiscated it from. Well, this exchange is never going to get any support in this forum.

Have a look at the terms of service, it goes to the extremely impracticable extent to state in Section 19 Disputes Resolution (19.1): All disputes and disagreements that might arise from these Terms shall be resolved by means of negotiations.

There is zero recourse available for any customer/client to seek a legal dispute. They have not stated which country they will allow jurisdiction in the event there is litigation and for those very same reasons they cannot confiscate $8000 from the OP under dubious and deliberately worded terms and conditions of using their platform.

No government agency is going after them or will go after them if they return the funds to the OP but they are portraying themselves as a law abiding entity yet they themselves are not even registered as a company/LTD/LLC in any jurisdiction therefore they are claiming they are in the Seychelles is an attempt at a smokescreen.

OK, so based on this information I come to two conclusions:

1. Absolutely nobody should be using FixedFloat. The BTC taint analysis should be conducted before they send funds to the "main address." This way, the funds can simply refunded to the sender if they are found to be unacceptable according to their standards. What FixedFloat is doing is a bad business practice.

2. OP's employers are still on the hook for paying him the owed amount.
newbie
Activity: 14
Merit: 0
Quote
So how long you are going to wait and keep these funds frozen? Forever?

Why dont you act like banks and any other financial institution? If they do not want to process transfer for whatever reason that might be they will simply refund. It does not matter that the money have already been in their bank acc. Nothing will happen if they refund money to same account where it came from. This is just some crap you saying to keep OP funds.

We cannot exchange or refund funds obtained through criminal means, as this may be interpreted as complicity in a crime. In order to continue the exchange or return the coins, we must make sure that the funds were received in an honest way

Which law is providing this data and which law are you in general abiding EU or USA

Why have you not given an answer to me regarding your checkbox thingy update?

why you didnt answer to darkness?

Why is there no record of your company in seychelles available on official goverment website?

Who is company monitoring or governing your work financials?

Why is your company details and representive data not available on your website as required by EU law if judghing by your tos you are reffering to EU laws you are in clear violation of EU data and Privacy as law states FOLLOWING

your identity, such as your trading name
legal physical and e-mail address and telephone number; if different, the legal address of your establishment
your legal status, legal form and, if you are registered in a trade or similar public register, the name of the public register for your activity and your registration number (plus your professional title and Member State in which it was granted, if the activity is based on a regulated profession)
VAT identification number, if your activity charges VAT for the goods or services it provides
details of any supervisory authority, if your activity is subject to a professional authorisation scheme
link from your website to the Online Dispute Resolution platform, a service provided by the European Commission to easily solve issues with consumers
general terms and conditions, terms of sale and other applicable information related to the sales transaction that you must provide to the customer during the ordering process
privacy policy, cookie policy, and other policies applicable to personal data protection


Therefore you added after you saw topic going crazy after your ass yestrday you updated your website as i provided evidence upthere to include checkbox and you dont allow exchange to be made without contenst therefore all previous exchanges are illegal and this is provided by EU GDPR LAW

Posting following

If a website states that by browsing or using the site, users automatically agree to the terms, without providing a clear opportunity to refuse or actively consent, it may not meet the requirements set forth by the GDPR.

You can check 2 posts up there to see evidence of fixedfloat breaking EU laws and since they dont allow USA citizens that means they are primarly focused on EU and ASIA

EDIT: Adding my past  comment evidence


Current state you have to check in box becuse they know it wont pass if you dont agree (becuse they know there was loophole that they need to patch)

https://i.ibb.co/9HbX74B/fixedfloatscam.png
 (I DIDNT CONSEST TO ANYTHING)

When i made exchanges it was like this

https://i.ibb.co/Gsq0qfh/fixedfloatscam2.png

You can check archive.org on 1 january to confirm this

https://web.archive.org/web/20240101102027/https://fixedfloat.com/



copper member
Activity: 279
Merit: 13
Quote
So how long you are going to wait and keep these funds frozen? Forever?

Why dont you act like banks and any other financial institution? If they do not want to process transfer for whatever reason that might be they will simply refund. It does not matter that the money have already been in their bank acc. Nothing will happen if they refund money to same account where it came from. This is just some crap you saying to keep OP funds.

We cannot exchange or refund funds obtained through criminal means, as this may be interpreted as complicity in a crime. In order to continue the exchange or return the coins, we must make sure that the funds were received in an honest way
legendary
Activity: 2506
Merit: 1398
Yes, I'm an asshole
Several things that you might want to explain further:

1. How does asking for OP [and his client's] telegram details fit into this investigation of the source of fund?

- Information from the messenger may be indirect evidence of honest receipt of funds and disclose some details of the source of funds.

2. Why do OP has to be [initially] the one asking his client to provide details and how is it not counterproductive toward an investigation of the legality of fund like what I pointed out here?

- In this case, the OP is not the sender of the funds for the order. According to our rules, the sender of funds must provide information about the source of funds.

3. How is what he provided from his side is not enough? He proves that he worked for it, got them as a payment. Unless proven otherwise, it's all legal from his side in a sense that he's not involved or have any idea in the said criminal activity.

- Since the OP is not the sender of the funds, he has nothing to do with the funds sent to us. If the user had received funds for any service, we would have requested details of the transaction.

4. How do you think OP will know that the fund is related to criminal activity instead of being a pure innocent here? Wouldn't considering him ineligible to prove the source of fund as he's not the sender rather contradict the assumption that he's being involved in the activity [which become the reason why you hold his fund, because he knows it's tainted, otherwise, he's clueless, innocent, and the fund should be released to him]?

- The availability of complete information about their own counterparties, as well as checking funds for a possible connection with a crime, is a direct responsibility of the services engaged in the exchange of funds. In this case, the OP explicitly said about providing money exchange services on an ongoing basis.
As we have already said, in this case, the OP has nothing to do with the funds sent to our addresses from a legal point of view. When accepting criminal funds to their own addresses, there are other legal consequences for users.


5. How much from that fund is marked as tainted? All of it?

- Yes, all the funds sent are related to criminal activity. We cannot disclose the details of the incident publicly, as the disclosure of such data may adversely affect the investigation


I can see that this conversation will go into a big mess of quote pyramid. So, to prevent that, just ignore all of the text above and begin replying from below the line. And please learn the proper way to quote.



1. And the details like username [which understandably some will prefer to be a private matter] are important on this investigation... how? I am once again bringing your older statement here for everyone's attention:

[...]
We do not request KYC, as we value the confidentiality of our customers, but only information about the source of the funds received.

seems the exact opposite to me, you're violating the confidentiality of your customer by forcing him to reveal his contact info, and you're not only asking about the source of the fund.

2. Still not explaining about the counterproductive-ness of having OP to ask for his client to provide the info. As mentioned, if we suppose OP did involved in the crime, there's nothing stopping him to work with this client to fabricate that evidence you asked. So...?

3. Thus... innocent? Your words, and I quote, "Since the OP is not the sender of the funds, he has nothing to do with the funds sent to us."

4. Quite contradictive, is it not? "As we have already said, in this case, the OP has nothing to do with the funds sent to our addresses from a legal point of view. When accepting criminal funds to their own addresses, there are other legal consequences for users." So does he have nothing to do with the fund sent to your address or is he involved in it and thus have to face legal consequences?

5. Oh, wow! All of it? But I thought you send him a screenshot of analysis that shows the tainted money from darknet is just 2.2%? With 3.1% at best if we consider everything shady as "tainted"? Tsk... tsk... tsk... now now, which one of your employee published that analysis and which one of you is lying?

[...]
- So everything they asked for I provided them with, and they still didn't release my money, they sent a screenshot that 2.2% of the money is related to darknet, thats 2.2% from 8000 EUR  which is exactly 160 EUR, so for 160 EUR my whole 8000 EUR is freezed (https://i.ibb.co/7XBtjb4/IQ8jYY.png), and every proof they wanted I gave it to them

[...]

For reference, the image being mentioned is as below [re-uploaded to talkimg]

hero member
Activity: 1750
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At the moment, the funds are frozen, and no operations are being carried out with them. If we receive a request from law enforcement agencies, they will see that these funds are located at a FixedFloat address. We have all the evidence base that confirms that the funds received by the sender are related to criminal activity. We value our reputation and do not want to be complicit in crimes, because of ignoring which our service may be blocked. We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were clearly related to criminal activity, we are obliged to verify this information by requesting the source of the funds.

We work all over the world, based in the Seychelles.
In this situation it appears that you are maintaining a win-win situation for yourself. You have withheld someone's hard earned money by showing your power, if you think there is a problem with this fund then why not refund it to the same address instead of keeping this fund. You keep the funds in your wallet and ask the OP for one document after another, I don't think there is any need for these. I would say those who run this kind of business and harass customers should be avoided, everyone should refrain from using Fixedfloat, they make such a scene with customer's funds which harass customers and keep their funds withheld on various pretexts.

The law enforcement agencies excuse is now being used the most, would you please confirm which law enforcement agencies are actually complaining to you that this fund is involved in any criminal means.
newbie
Activity: 14
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Important Reply


FIXED FLOAT CHANGING TOS AND IMPLENTING CHECKBOX THAT YOU AGREE THAT WAS NOT CASE IN MY EXCHANGE PERIOD

They thinked i won't notice but i am scavanging every interaction and law i can possibly do this community pointed obvious lies and they are doing everything in their power to fix it and make us all look like idiots but in this very community whole thing was started and you cant play with THIS COMMUNITY its VATICAN of cryptocurrencys each of this people are veterans in here and know their shit

Current state you have to check in box becuse they know it wont pass if you dont agree (becuse they know there was loophole that they need to patch)

https://i.ibb.co/9HbX74B/fixedfloatscam.png
 (I DIDNT CONSEST TO ANYTHING)

When i made exchanges it was like this

https://i.ibb.co/Gsq0qfh/fixedfloatscam2.png

You can check archive.org on 1 january to confirm this

https://web.archive.org/web/20240101102027/https://fixedfloat.com/

by this logic i can create website where all of your money and propertys belong to me by just visiting my website before 2 days this was not on their website and they noticed big mistake! so they quickly rushed to make us look like IDIOTS

Regarding my "ALL DIRTY ALL CONNECTED FUNDS" yes they can now make it dirty as they are one inputing data BUT ITS NOT CASE look first screenshot where i made its only 2.2% AND NOW LOOK 3RD PARTY checking
https://www.scribd.com/document/701965861/txid2

https://www.scribd.com/document/701965218/txid1


WE ARE ALL IN HERE KILLING THEM WITH ARGUMENTS AS COMMUNITY TRHATS WHY THEY DO EVERYTHING IN THEIR POWER TO POINT ME OUT AS CRIMINAL BECUSE BY THEIR MINDS ITS GUILTY UNTIL PROVEN INNOCENT AND THEY ARE ADMITING IT IN CURRENT WORLD THIS SHIT IS ONLY VISIBLE IN NORTH KOREA EVEN GESTAPO AND STASI TOGETHER DIDNT DO THIS

This got to be broadcasted a ll over reddit and newspaper to see how they are using us and its not true IF LE OR ANY OTHER PARTY DOES NOT CLAIM CRYPTO WITHIN SOME TIME-FRAME THEY KEEP MONEY! BY THE LAW!


My customers reply on what they asked

https://i.ibb.co/y0v0r1P/Screenshot-66.png

Do not fall onto their lies they dont provide any evidence and they know they are wrong thats why they are






newbie
Activity: 12
Merit: 0

At the moment, the funds are frozen, and no operations are being carried out with them. If we receive a request from law enforcement agencies, they will see that these funds are located at a FixedFloat address. We have all the evidence base that confirms that the funds received by the sender are related to criminal activity. We value our reputation and do not want to be complicit in crimes, because of ignoring which our service may be blocked. We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were clearly related to criminal activity, we are obliged to verify this information by requesting the source of the funds.

We work all over the world, based in the Seychelles.

So how long you are going to wait and keep these funds frozen? Forever?

Why dont you act like banks and any other financial institution? If they do not want to process transfer for whatever reason that might be they will simply refund. It does not matter that the money have already been in their bank acc. Nothing will happen if they refund money to same account where it came from. This is just some crap you saying to keep OP funds.
legendary
Activity: 2534
Merit: 1713
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Have a look at the terms of service, it goes to the extremely impracticable extent to state in Section 19 Disputes Resolution (19.1): All disputes and disagreements that might arise from these Terms shall be resolved by means of negotiations.

There is zero recourse available for any customer/client to seek a legal dispute. They have not stated which country they will allow jurisdiction in the event there is litigation and for those very same reasons they cannot confiscate $8000 from the OP under dubious and deliberately worded terms and conditions of using their platform.

No government agency is going after them or will go after them if they return the funds to the OP but they are portraying themselves as a law abiding entity yet they themselves are not even registered as a company/LTD/LLC in any jurisdiction therefore they are claiming they are in the Seychelles is an attempt at a smokescreen.

OK, so based on this information I come to two conclusions:

1. Absolutely nobody should be using FixedFloat. The BTC taint analysis should be conducted before they send funds to the "main address." This way, the funds can simply refunded to the sender if they are found to be unacceptable according to their standards. What FixedFloat is doing is a bad business practice.

2. OP's employers are still on the hook for paying him the owed amount.
member
Activity: 514
Merit: 72
Crypto - Fiat Exchange

At the moment, the funds are frozen, and no operations are being carried out with them. If we receive a request from law enforcement agencies, they will see that these funds are located at a FixedFloat address. We have all the evidence base that confirms that the funds received by the sender are related to criminal activity. We value our reputation and do not want to be complicit in crimes, because of ignoring which our service may be blocked. We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were clearly related to criminal activity, we are obliged to verify this information by requesting the source of the funds.

We work all over the world, based in the Seychelles.


Why don't you return the funds to the originating address as required by law?
legendary
Activity: 2940
Merit: 7892
Funds from our hot addresses are automatically consolidated to our main addresses, as funds are sent from us only from our main addresses. Thus, law enforcement agencies see that the funds have been transferred to the addresses of our service. The funds remain frozen at our addresses, and when the frozen funds are seized by the authorities, they are also sent from our addresses.

- In this case, the OP is not the sender of the funds for the order. According to our rules, the sender of funds must provide information about the source of funds.
...
- Since the OP is not the sender of the funds, he has nothing to do with the funds sent to us. If the user had received funds for any service, we would have requested details of the transaction.

At the moment, the funds are frozen, and no operations are being carried out with them. If we receive a request from law enforcement agencies, they will see that these funds are located at a FixedFloat address. We have all the evidence base that confirms that the funds received by the sender are related to criminal activity. We value our reputation and do not want to be complicit in crimes, because of ignoring which our service may be blocked. We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were clearly related to criminal activity, we are obliged to verify this information by requesting the source of the funds.

OK, so based on this information I come to two conclusions:

1. Absolutely nobody should be using FixedFloat. The BTC taint analysis should be conducted before they send funds to the "main address." This way, the funds can simply be refunded to the sender if they are found to be unacceptable according to their standards. What FixedFloat is doing is a bad business practice.

2. OP's employers are still on the hook for paying him the owed amount.
copper member
Activity: 279
Merit: 13
Hello,

[...]

Best regards,
FixedFloat.com team.

Several things that you might want to explain further:

1. How does asking for OP [and his client's] telegram details fit into this investigation of the source of fund?

- Information from the messenger may be indirect evidence of honest receipt of funds and disclose some details of the source of funds.

2. Why do OP has to be [initially] the one asking his client to provide details and how is it not counterproductive toward an investigation of the legality of fund like what I pointed out here?

- In this case, the OP is not the sender of the funds for the order. According to our rules, the sender of funds must provide information about the source of funds.

3. How is what he provided from his side is not enough? He proves that he worked for it, got them as a payment. Unless proven otherwise, it's all legal from his side in a sense that he's not involved or have any idea in the said criminal activity.

- Since the OP is not the sender of the funds, he has nothing to do with the funds sent to us. If the user had received funds for any service, we would have requested details of the transaction.

4. How do you think OP will know that the fund is related to criminal activity instead of being a pure innocent here? Wouldn't considering him ineligible to prove the source of fund as he's not the sender rather contradict the assumption that he's being involved in the activity [which become the reason why you hold his fund, because he knows it's tainted, otherwise, he's clueless, innocent, and the fund should be released to him]?

- The availability of complete information about their own counterparties, as well as checking funds for a possible connection with a crime, is a direct responsibility of the services engaged in the exchange of funds. In this case, the OP explicitly said about providing money exchange services on an ongoing basis.
As we have already said, in this case, the OP has nothing to do with the funds sent to our addresses from a legal point of view. When accepting criminal funds to their own addresses, there are other legal consequences for users.


5. How much from that fund is marked as tainted? All of it?

- Yes, all the funds sent are related to criminal activity. We cannot disclose the details of the incident publicly, as the disclosure of such data may adversely affect the investigation



Funds from our hot addresses are automatically consolidated to our main addresses, as funds are sent from us only from our main addresses. Thus, law enforcement agencies see that the funds have been transferred to the addresses of our service. The funds remain frozen at our addresses, and when the frozen funds are seized by the authorities, they are also sent from our addresses.


Okay, are OP's funds seized by a law enforcement agency?
Which law enforcement agency seizes funds frozen by you?
Where do you operate from?
Have you contacted a law enforcement agency regarding OP's funds? If yes, which one. If not, why haven't you?
What sort of information does OP have to send for you to be convinced to send them their money?

At the moment, the funds are frozen, and no operations are being carried out with them. If we receive a request from law enforcement agencies, they will see that these funds are located at a FixedFloat address. We have all the evidence base that confirms that the funds received by the sender are related to criminal activity. We value our reputation and do not want to be complicit in crimes, because of ignoring which our service may be blocked. We emphasize that we are very loyal to our users, but if we receive information confirming that the funds we received were clearly related to criminal activity, we are obliged to verify this information by requesting the source of the funds.

We work all over the world, based in the Seychelles.

legendary
Activity: 2534
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[...] For example, you have never disclosed your own location or even stated which jurisdiction you are operating within. [...]
Sechyelles, and they're requesting it because they runs globally. The jurisdiction where they reside itself didn't ask them to provide such information.
There has to be a reason why that information is missing from their website. Their forum representative saying it here means nothing. If they are based in Seychelles where is the ultimate jurisdiction if a customer wants to take them to court? They should explain why they have a useless ToS that serves no purpose except to provide a wall of text to display legitimacy.

Update: before fwe minutes my customer has updated me he provided all evidence regarding his company/group whatever and after he sended every evidence he could guess what my previous post made it true e they  are now ASKING HIS CUSTOMERS DATA TO BE DELIVERED TO THEM WHO ARE NOT EVEN CONNECTED TO THE CASE WHAT THE FUCK DO THEY HAVE TO DO WITH ME i am not sure am i dreaming or not on top of that customer has forced me for all evidence he had to be forced to send to build him almost 3k worth automated BOT that i am forced to build everyday they kill me more and more and more and more just update to everyone what absurd thing this is this got to go on live television man
Judging by the manner in which the Fixedfloat team have made a mess of this situation and completely ruined destroyed their reputation in the process, they will live to regret their actions at least as far as this forum is concerned.

I have never heard of any exchange going to these absolutely unnecessary lengths just to keep/steal from a customer under the guise of alleged source of funds. No matter what they do from this point forth to try to rectify the situation, it is too late for them to salvage their reputation.
member
Activity: 514
Merit: 72
Crypto - Fiat Exchange

Funds from our hot addresses are automatically consolidated to our main addresses, as funds are sent from us only from our main addresses. Thus, law enforcement agencies see that the funds have been transferred to the addresses of our service. The funds remain frozen at our addresses, and when the frozen funds are seized by the authorities, they are also sent from our addresses.


Okay, are OP's funds seized by a law enforcement agency?
Which law enforcement agency seizes funds frozen by you?
Where do you operate from?
Have you contacted a law enforcement agency regarding OP's funds? If yes, which one. If not, why haven't you?
What sort of information does OP have to send for you to be convinced to send them their money?
newbie
Activity: 14
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Update: before fwe minutes my customer has updated me he provided all evidence regarding his company/group whatever and after he sended every evidence he could guess what my previous post made it true e they  are now ASKING HIS CUSTOMERS DATA TO BE DELIVERED TO THEM WHO ARE NOT EVEN CONNECTED TO THE CASE WHAT THE FUCK DO THEY HAVE TO DO WITH ME i am not sure am i dreaming or not on top of that customer has forced me for all evidence he had to be forced to send to build him almost 3k worth automated BOT that i am forced to build everyday they kill me more and more and more and more just update to everyone what absurd thing this is this got to go on live television man
legendary
Activity: 2506
Merit: 1398
Yes, I'm an asshole
Funds from our hot addresses are automatically consolidated to our main addresses, as funds are sent from us only from our main addresses. Thus, law enforcement agencies see that the funds have been transferred to the addresses of our service. The funds remain frozen at our addresses, and when the frozen funds are seized by the authorities, they are also sent from our addresses.

It'll be nice if you can reply to all of my questions on post #27, I think it's rather convenient that you always "missed" a post or two that you can't answer, just like what happened on the other thread. That thread has a lot of questions left unanswered too.



[...] For example, you have never disclosed your own location or even stated which jurisdiction you are operating within. [...]

Sechyelles, and they're requesting it because they runs globally. The jurisdiction where they reside itself didn't ask them to provide such information.
legendary
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Are you saying the funds you confiscated have now been seized by authorities? Can you name the authority?

Here is the part that makes me worried about the way you have handled this situation: https://fixedfloat.com/terms-of-service

I have read many terms and conditions from many exchanges and other business and mentioned them inside scam accusation in this forum. I assumed your ToS would have been different because of the manner in which you have aggressively treated the OP however, your ToS is as equally vague as many others. For example, you have never disclosed your own location or even stated which jurisdiction you are operating within. Also you have not stated if there is ever a dispute with your customers/clients.

The whole of your Section 19 (Disputes Resolution 19.1 to 19.4) is almost laughable as it could not be more deliberately evasive even if you tried however you leave no legal option for your customers/clients to get their money back from Fixedfloat. You are effectively judge, jury and executioner.

If you will not send them to the OP, can you explain what you intend to do with the funds you have confiscated?
Funds from our hot addresses are automatically consolidated to our main addresses, as funds are sent from us only from our main addresses. Thus, law enforcement agencies see that the funds have been transferred to the addresses of our service. The funds remain frozen at our addresses, and when the frozen funds are seized by the authorities, they are also sent from our addresses.
copper member
Activity: 279
Merit: 13
If you will not send them to the OP, can you explain what you intend to do with the funds you have confiscated?

Funds from our hot addresses are automatically consolidated to our main addresses, as funds are sent from us only from our main addresses. Thus, law enforcement agencies see that the funds have been transferred to the addresses of our service. The funds remain frozen at our addresses, and when the frozen funds are seized by the authorities, they are also sent from our addresses.

Hello,

We received information from partners that the funds at the address were obtained through criminal means.

For this reason, the exchange was suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you in an honest manner, and also receive all the previously requested information from you by mail from the sender of the funds.

We receive information about thefts and fraud from our partners (other exchanges and cryptocurrency services) and victims who contact us. All evidence is carefully considered. We do not require KYC, and fair receipt of funds is usually easy to prove.

The rules of our service prohibit the use of the service for any criminal and fraudulent purposes, which we openly talk about in Terms of Service, sections 6-7. We never freeze users' funds for no reason, if the user has provided all the evidence that he is not involved in the crime - we unfreeze the funds and conduct an exchange or return the funds.

newbie
Activity: 14
Merit: 0
UPDATE: Fixedfloat contacted my customer and i am transfering message in full as copyed to me(i didn't get CCed) he contacted me that they replied to email with following sentence:


Hello,

We need the following information from you, as the sender of funds for the order:
1. How do you find customers or do they find you?
2. What kind of services do you provide? Send us your service announcement (screenshot or link to your ad).
3. Where do you communicate with customers?


Best regards,
FixedFloat team.

Were your customer willing to answer to that? Though in one side it is [IMO] very intrusive and a gross practice of violation to privacy, this might put an end to everything. From the points being asked, they seemed just trying to match the story.

Yes fortunately he is going to answer questions to them with proof
legendary
Activity: 2534
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If you will not send them to the OP, can you explain what you intend to do with the funds you have confiscated?

Hello,

We received information from partners that the funds at the address were obtained through criminal means.

For this reason, the exchange was suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you in an honest manner, and also receive all the previously requested information from you by mail from the sender of the funds.

We receive information about thefts and fraud from our partners (other exchanges and cryptocurrency services) and victims who contact us. All evidence is carefully considered. We do not require KYC, and fair receipt of funds is usually easy to prove.

The rules of our service prohibit the use of the service for any criminal and fraudulent purposes, which we openly talk about in Terms of Service, sections 6-7. We never freeze users' funds for no reason, if the user has provided all the evidence that he is not involved in the crime - we unfreeze the funds and conduct an exchange or return the funds.
legendary
Activity: 2506
Merit: 1398
Yes, I'm an asshole
Hello,

[...]

Best regards,
FixedFloat.com team.

Several things that you might want to explain further:

1. How does asking for OP [and his client's] telegram details fit into this investigation of the source of fund?

2. Why do OP has to be [initially] the one asking his client to provide details and how is it not counterproductive toward an investigation of the legality of fund like what I pointed out here?

3. How is what he provided from his side is not enough? He proves that he worked for it, got them as a payment. Unless proven otherwise, it's all legal from his side in a sense that he's not involved or have any idea in the said criminal activity.

4. How do you think OP will know that the fund is related to criminal activity instead of being a pure innocent here? Wouldn't considering him ineligible to prove the source of fund as he's not the sender rather contradict the assumption that he's being involved in the activity [which become the reason why you hold his fund, because he knows it's tainted, otherwise, he's clueless, innocent, and the fund should be released to him]?

5. How much from that fund is marked as tainted? All of it?
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