Forgot to Use Loyalty Card at a Casino. What would you Do a The Casino Manager?

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Quote from: davis196 on September 11, 2024, 06:18:06 AM

Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

Physical casinos usually have cards that are given to players who have been loyal over the year. Some of these cards are called loyalty cards, player cards, or whatever other names that that the casino see fit. And from what I understand, with these cards, the casinos are able to track the frequency with which the player plays, how much they spend.

The catch here is that players who use these cards often earn reward points for it as well as other perks.

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

NO, because he didn't show his loyalty card and I'm not required to know personally all the gamblers, who have loyalty cards. Grin

OP, why are you sharing with us this story? Did you forgot to show your loyalty card, or you know a gambler, who won big, but forgot to show his loyalty card? I don't gamble on local casinos and AFAIK, the local casinos in my country don't offer such loyalty cards. By the way, this is an interesting marketing gimmick and maybe more local casinos in my country should add it to their marketing strategy, in order to keep more gamblers loyal. Grin

Even outside gambling, people who forgot to show their loyalty cards won't earn merits and there won't be any points or rewards that will add on their cards, simply because loyalty cards should not only mean for identification but it should also be presented as well everytime you decide to gamble or play. So if you fail to present it, regardless of your expenses, you will never earn points or rewards. Otherwise, it would be unfair to those who make sure to bring their loyalty cards every time they gamble on that certain casino.

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Quote from: retreat on September 14, 2024, 12:38:52 PM

I don't understand how casinos work, but I understand a little bit about company management, and I try to equate that with my experience. I think if a customer forgets to use a benefit that they should use, and they want to use it after spending some money because they forgot, then the benefit cannot be used, especially when you are a manager and not an owner. The benefit should be used by the customer before they spend their money, and that rule is very common in many companies. And I think it's the same as in a casino, where when a gambler wants to use his loyalty card after spending some money, then he can't use it, even if he tries to negotiate with the manager. The gambler has to use his loyalty card when playing, so if he forgets then it's completely his fault.

From your writing, I guess you didn't understand the situation here. Let me try to explain it to you.
So, what happens in such instances where loyalty cards are given to loyal customers, so when they use their cards when they are spending money, it gets recorded in their card and then they are given loyalty points or benefits for the money they have spent. They can use those benefits or points at a later time whenever they want unless they expire.

Now, the question is, if a customer who is a loyalty card holder comes and spends some money but doesn't use their card when doing so, will you give them the points or benefits if they request you if you are the manager?

I would say it depends on the nature of the customer. If I know they are nice and come usually and never makes trouble, I would mind doing it, otherwise, I might tell them it's against the rules or terms and conditions, etc.

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

If I’m not mistaken people get this card as a reward which I think is brilliant. If casinos keep up with this I believe customers will always have their favorite casino shop, I don’t think this approach is so popular that’s the major reason casino need to follow suit for more active customers. Concerning the question asked, customers don’t need to use the loyal card always because most gamblers get busy and forget to use the necessary things needed as mentioned (loyal card) if anyone can just prove their claims then it’s right the manager in charge reward the customer, aside using huge amount during the day or not the person is entitled to their reward.

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Quote from: usekevin on September 14, 2024, 02:49:04 PM

The gambling company had a big team to manage their business and most of them are the old gamblers.So they know the rules of the gambling site,secondly they know the exact mindset of the gamblers.This was the reason for the gambling site to survive in the market.The gamblers who loss their money will forget after sometime.Because they will get satisfied with the entertainment they had received by playing the gambling.The gamblers will get some member rank upgraded,So the gamblers get some bonus based on their rank.

They can't completely predict the mindset of all gamblers; they can only try, but they can't get how accurate all gamblers think.

But the thing is that their experience will enable them to know an average means of handling gambling behaviours and what kind of service to give them, how to handle disputes, and how to increase the overall service of the casino. But gamblers will always be gamblers, and they will always have issues to complain about as they can't completely be satisfied.

Even when some gamblers are being offered the same loyalty bonus, they treat that bonus as if it's their real money, and when they are unable to meet up with the wager requirement, they can start seeing the casino as being unjust and unfair with their system.

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

Physical casinos usually have cards that are given to players who have been loyal over the year. Some of these cards are called loyalty cards, player cards, or whatever other names that that the casino see fit. And from what I understand, with these cards, the casinos are able to track the frequency with which the player plays, how much they spend.

The catch here is that players who use these cards often earn reward points for it as well as other perks.

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

Physical casinos have some credits cards that their give to gamblers regardless if you are a long term player or just a weekend visitor to the casino, and in most cases the gamblers get some bonuses on those cards a d what some casinos does mostly is that, the marketing team will send an email to the card holders notifying them of available bonuses and cash backs and this message includes the expiration date of those bonuses and if the player fails to utilize the rewards bonuses with in that specified time frame, his bonus will be gone and there is nothing that can be done about it.

So the manager may not do anything for a player who failed in his responsibility to utilize his loyalty rewards, because the manager may not be acting in accordance to his job description if he goes to interfere with a players decision to gamble or not.

If you have a card try and get a notification turned on so that you can monitor whatever goes on with their services, just like having a membership card at a golf club, everything thing you buy with the club is 30% discounted if you pay using the membership card.

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Quote from: retreat on September 14, 2024, 12:38:52 PM

I don't understand how casinos work, but I understand a little bit about company management, and I try to equate that with my experience. I think if a customer forgets to use a benefit that they should use, and they want to use it after spending some money because they forgot, then the benefit cannot be used, especially when you are a manager and not an owner. The benefit should be used by the customer before they spend their money, and that rule is very common in many companies. And I think it's the same as in a casino, where when a gambler wants to use his loyalty card after spending some money, then he can't use it, even if he tries to negotiate with the manager. The gambler has to use his loyalty card when playing, so if he forgets then it's completely his fault.

The gambling company had a big team to manage their business and most of them are the old gamblers.So they know the rules of the gambling site,secondly they know the exact mindset of the gamblers.This was the reason for the gambling site to survive in the market.The gamblers who loss their money will forget after sometime.Because they will get satisfied with the entertainment they had received by playing the gambling.The gamblers will get some member rank upgraded,So the gamblers get some bonus based on their rank.

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Quote from: taufik123 on September 14, 2024, 01:49:07 PM

Quote from: Jawhead999 on September 14, 2024, 10:56:14 AM

-snip-
A manager need to make sure the casinos are in profit because that's one of their' KPI, giving too much reward points when the casinos are in loss isn't a good decision. Some manager could say your loyalty card is fake just because to maximize the profit.

It is the job of a manager to address every problem and ensure the casino remains profitable.
Without a loyalty card, there will be no reward and the number of reward points given is usually adjusted to the casino's circumstances so that the casino does not suffer losses.

But if the manager says that the Loyalty Card is fake and so on, then it is necessary to check whether it is indeed fake or there is a lie on purpose.
A good casino manager will not commit such dirty acts as it will also put his job at risk and the customers of each casino will report on such cheating.

Pretty sure that a manager wont really be risking out his job or position via means on doing those things on which its not worth on doing so. Come to think that you are really just that working on the casino
on which its normal that you would really be getting in favor with it but not on the sense that you will really be that doing such non ethical things just to extract money or profits as much as you could
then it will really be bring out some potential problems once there would really be complaints that would really be asked.

As for having those loyalty card which havent been given despite of playing long then it is really that somewhat shows about negligence since its your job on at least
having giving with those cards into those players who have been playing into the casino.

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Quote from: Jawhead999 on September 14, 2024, 10:56:14 AM

-snip-
A manager need to make sure the casinos are in profit because that's one of their' KPI, giving too much reward points when the casinos are in loss isn't a good decision. Some manager could say your loyalty card is fake just because to maximize the profit.

It is the job of a manager to address every problem and ensure the casino remains profitable.
Without a loyalty card, there will be no reward and the number of reward points given is usually adjusted to the casino's circumstances so that the casino does not suffer losses.

But if the manager says that the Loyalty Card is fake and so on, then it is necessary to check whether it is indeed fake or there is a lie on purpose.
A good casino manager will not commit such dirty acts as it will also put his job at risk and the customers of each casino will report on such cheating.

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

These are some of the ways in which, casinos or some of the projects out there stimulate their customers into some more patronage and keeping them loyal to the house. Why? You’ve got a price to be won in the end, either having to win free bets with your loyalty points or you win actual prizes.

When you don’t use your loyalty card and continue to play at the casino, perhaps it’s a way of saying, you ain’t interested in the promotion and as such, I don’t think you should be honored for bets gambled without a loyalty card in a loyalty program. That in a way defeats the whole idea of the card.

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I don't understand how casinos work, but I understand a little bit about company management, and I try to equate that with my experience. I think if a customer forgets to use a benefit that they should use, and they want to use it after spending some money because they forgot, then the benefit cannot be used, especially when you are a manager and not an owner. The benefit should be used by the customer before they spend their money, and that rule is very common in many companies. And I think it's the same as in a casino, where when a gambler wants to use his loyalty card after spending some money, then he can't use it, even if he tries to negotiate with the manager. The gambler has to use his loyalty card when playing, so if he forgets then it's completely his fault.

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

It depends on whether they approach me or the management for it and whether we have a record that proves his claims to be true. What I can think of is maybe if he has bought chips through the counter and there are records for the purchases that prove he actually spent that much money on that day, then I wouldn't mind giving him the benefits he deserves for being a loyal customer to the casino because the basic purpose is to make them spend money and they get rewarded for it.

However, if he doesn't even approach after not using the card, I don't see how I or the management would know whether they spent enough money or even spent any. If he approaches but there are no records available for his purchases since he didn't use the card, I don't see how I can give him the perks without verification. There is also one more thing that I would consider, if I have a regular customer, I would know their nature whether they can lie for benefits or not, and I may consider giving someone the perks if they request me when I know they are honest in general.

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Quote from: traderethereum on September 13, 2024, 03:55:03 AM

As a manager in that casino, I will still gives them reward points because I want to give surprise to those loyal members so they will not thinks that they can receive something from our casino. That show to them that our casino really care to them and not just ask them to gambling.
That will be a good services from the casino if they can still give something to their loyal members because without them, the casino can not make a profit. Even if they are not a loyal members, the casino can show that they really want their members return to casino and playing gambling there.
If I were the members, that small attention will impress and I will still come to the casino and spend my time to gambling. Maybe that can be the way for them to reach more rewards if they spend more money in that casino by playing gambling.

That's your imagination, not all customers have a same character like you, not to mention if there are many fictive cases where people are lying in order to get reward points, this will make you being suspicious with anyone else.

A manager need to make sure the casinos are in profit because that's one of their' KPI, giving too much reward points when the casinos are in loss isn't a good decision. Some manager could say your loyalty card is fake just because to maximize the profit.

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Nope, they would put blame on you instead.

Even you have the picture to prove, they will keep asking the physical card.

It's ridiculous that we're already in 2024 with so many technology and digitalization, but many stores and governments still use physical object. The casino manager can just give digital stamp and record how much they spent in the casinos.

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

I'd probably not reward the points, I mnea, I'd probably risking my job if I did that especially when there is no way(or very hard) to know whether the gambler actually spent that much money. the safest thing I can do is not give the reward points or contact the owner if they want to reward the loyal gambler this one time.

_act_

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I guess another one would later be given to the person if he is very important. I am not saying that they will reward him again with the loyalty card but that another time will come when he will get another one.

Quote from: Darker45 on September 11, 2024, 08:28:03 PM

They're given for a reason. And while it may appear to some as a form of generosity, I'm sure it really isn't. It's a form of enticement.

Yes, it is a form of enticement but it is worse than that because it is also a way of tracking the person. Also at the end of everything, only what the person may see is that the casino is indirectly doing things in a way that gamblers will lose. Although casinos are for having fun.

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

-snip-
If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

The loyalty card was given to the gambler for a reason, so I don't see the reason why the manager should compensate or feel for him, rules are rules and the loyalty card has the Ts&Cs attached to it which must have effectively answered your question in a formal/lawful way. Why didn't the gambler go home for the card or avoid gambling on that day, or better still preinformed the manager before wagering any amount?

Well, depending on the power bestow on the manager, he may advise the gambler to accept his fate now and ensure to bring the card next time. But if he is considerate, he might give an instant bonus play at his own discretion to compensate him.

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Most casinos are not going to reward you with anything as they are unable to verify anything you are telling them without watching hours and hours of video and they are just not going to do that. You have to be responsible and make sure you use your card, a casino is not going to hold your hand.

I personally barely ever use my card as I don't really want them tracking anything. Most of the rewards are junk anyways minus free play you might get.

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As a manager in that casino, I will still gives them reward points because I want to give surprise to those loyal members so they will not thinks that they can receive something from our casino. That show to them that our casino really care to them and not just ask them to gambling.
That will be a good services from the casino if they can still give something to their loyal members because without them, the casino can not make a profit. Even if they are not a loyal members, the casino can show that they really want their members return to casino and playing gambling there.
If I were the members, that small attention will impress and I will still come to the casino and spend my time to gambling. Maybe that can be the way for them to reach more rewards if they spend more money in that casino by playing gambling.

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

No. Rules are rules. What is the point of a loyalty card if you’re not going to use it? If I allow one player to let me still reward points even without using the loyalty card then other players of the casino would demand the same thing until everyone else would claim that they have spent x amount in the casino without actual verification.

It seems unfair to the player but it is not the casino’s fault they forgot to use the card. A manager should be strict with things like this lest they want the whole system to fall apart.

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

Physical casinos usually have cards that are given to players who have been loyal over the year. Some of these cards are called loyalty cards, player cards, or whatever other names that that the casino see fit. And from what I understand, with these cards, the casinos are able to track the frequency with which the player plays, how much they spend.

The catch here is that players who use these cards often earn reward points for it as well as other perks.

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

It would really be just that an ethical thing to be done but the question is on how you would really be able to verify to those gamblers who had been that playing around a year or able to reach out those amount threshold?
Tracking would really be that pain in the ass because if you would really be trying out to make some personal questions in regarding on their spending then answers couldnt really be told honestly or talks about the exact numbers on which considering on how long talking about a year will really be definitely be forgotten not unless if they would be making up some withdrawals of their atm accounts or e wallets to spend up into their gambling sessions but actually it would really be that hard to verified out on how much you have spend overall. Pretty sure that not all would really be wary about those loyalty card but honestly i dont see something interesting with these things because those are really just that cover ups to make you more addicted. Grin

. Giving up some so called perks so that you would really be that interested on playing on further and losing even more on which
we know that this would really be that an advantage to them on their business, and so its really just that a normal action that they would really be doing.

Topic: Forgot to Use Loyalty Card at a Casino. What would you Do a The Casino Manager? (Read 571 times)