Topic: Forgot to Use Loyalty Card at a Casino. What would you Do a The Casino Manager? - page 4. (Read 571 times)

Yes, they deserve to use that loyalty cards. Our duty is reminds them to use that card and that will be a point for us to because we works good and always care with our loyal customer. We can rewards points for the expenses in the casino because they are our loyal customer and we don't want to see they leave our casino. If our customer satisfy with our services, they will become our loyal customer and we should thank you to them and one of the way that we can do is reward them and gift them. That will make them stay at our casino and will spends more money to us so we can get the benefit too. If casino know how to treat their customer well, the casino will get the benefit which can make the casino have many loyal members.

I think it will depend if they have the records in the system. The problem here is how it can be reported and it's not like that gambler will be followed by one of the employees just to count everything that he is spending for the entire night that he is in the casino.
So, how will the manager give the rewards if they are not able to prove the spent money? Will there always be a receipt to every game that he will play or whatsoever? If he bought chips though, then I think it can be done and as soon as he goes back with the card in his hand then maybe they can input what he spent.

If I am a casino manager, I'll look into the complete terms about the loyalty cards and everything related to the rewards.
I will also look at my whole job desk and reponsibilities as a casino manager so I will not do something based on my own decision.
Frankly, it is a bit complicated case because it can be something related to other thing such as personal feeling which may ask casino manager to follow their feeling to decide what he should do on that case.
That's why it is needed to communicate the case with other staff especially owner of the casino unless I have full right to do anything for such a specific case.

NO, because he didn't show his loyalty card and I'm not required to know personally all the gamblers, who have loyalty cards.
OP, why are you sharing with us this story? Did you forgot to show your loyalty card, or you know a gambler, who won big, but forgot to show his loyalty card? I don't gamble on local casinos and AFAIK, the local casinos in my country don't offer such loyalty cards. By the way, this is an interesting marketing gimmick and maybe more local casinos in my country should add it to their marketing strategy, in order to keep more gamblers loyal.

Of course, this is what the loyalty principle is built on. If you give the opportunity to extend the use of points, the player will return to this casino again and again because he will feel his importance and that he is expected here, this is part of the marketing that will always work. In the long run, a regular player will bring more to the casino than several newcomers, so it is more profitable to retain an old client.

I am not aware about the casino offering cards as the loyalty cards. So does it mean this loyalty cards are earned based on gamblers who has spent hugely in the casino or players who has contributed on recommending the casinos with better features to the casino sites?

However, if a player has been given the loyalty card and did not used it at the appropriate time on gaming in my casino site, the player would be recognized as a non loyalty card holder and I would revise the case of awarding him with the points not until he uses it other times.

If they can prove their gaming session in your casino that day then provably will still honor their card since by that way we can encourage gambler to go back again.

For sure those gambler will be happy that every efforts they made has been counted and they see that the casino owner is considerable so provably this will create a loyalty to them.

More loyal costumer more profit to get so anything that could make people happy is good to do since this is good to our business if they are satisfied with each result and performance done by the operators.

Loyalty deserves reward, and you should not, because of a correctable slight mistake or error, deny someone who has been loyal for a long time a reward that they should have. As a manager, it is within your power to make exceptions, and for such a client and customer who has been loyal for a very long time, you can make them an exception to this company policy and try to teach them about using this loyalty card to avoid this slight error from your reoccurring. If they go on to repeat this same mistake of not using the loyalty cards, then you can withhold the reward points as they have been pardoned before.

It's a good question, and it is a balance between rewarding loyalty and keeping the following. In theory, yes, the Casino manager wants to reward loyal players even if they have forgotten to use their loyalty card. To address this challenge, many casinos can establish mechanisms to pick up transactions and make retroactive payments. This is most apt for big-ticket transactions. This many times depends on the rules and particulars of a casino. Having a method to tie previous transactions into a player's loyalty account or an ability to extend an offer can help in such cases but still promote loyalty in the use of credit cards to track accuracy and consistent payments.


You are an excellent point. The whole point of the loyalty cards is for the tracking and rewarding of the players. But it would even be worth rewarding those spending too much even without remembering their cards. Being on the look-out for the claims from the players without credit cards is excellent. It sees to it that the rewards are accorded basing on the actual cost incurred. Using a checklist will enable fairness and equity to be maintained. It is with added value for the loyal customers because they could have their cards. It is all about facilitating it with proper knowledge of player loyalty.

The reason for the card is for them to be able to track the activities of that gambler without any stress, so if someone who is with the card can be rewarded, then the next person who doesn't have a loyalty card should also be rewarded if they can be able to verify their claim of how much they have spent in the casino with the playing history.
 
The only thing there is that the person who doesn't have a membership card will have to undergo verification for me to make sure that what they claim is correct.

Physical casinos usually have cards that are given to players who have been loyal over the year. Some of these cards are called loyalty cards, player cards, or whatever other names that that the casino see fit. And from what I understand, with these cards, the casinos are able to track the frequency with which the player plays, how much they spend.

The catch here is that players who use these cards often earn reward points for it as well as other perks.

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?