Forgot to Use Loyalty Card at a Casino. What would you Do a The Casino Manager? - page 3.

Fivestar4everMVP

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

Physical casinos usually have cards that are given to players who have been loyal over the year. Some of these cards are called loyalty cards, player cards, or whatever other names that that the casino see fit. And from what I understand, with these cards, the casinos are able to track the frequency with which the player plays, how much they spend.

The catch here is that players who use these cards often earn reward points for it as well as other perks.

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

Why not? As long as my attention is drawn to the issue and on time.
From what I personally understand, casinos hand out those loyalty card for a reason, and one of such reasons is because due to their large customer base, they are not able to manually recognize and reward players according to their level of commitment to the casino, so due to this, loyalty cards are handed out to players as a way to recognize and track their contribution to the casino, and subsequently rewarded accordingly.

If a player comes in to spend $5000 to $10,000 and forgot to use his loyal card, this amount of money is significant enough to earn him or her some reward points with or without the LC, so I see no reason why as a manager in such a casino, I should have a problem doing the needful.

Fortify

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

Physical casinos usually have cards that are given to players who have been loyal over the year. Some of these cards are called loyalty cards, player cards, or whatever other names that that the casino see fit. And from what I understand, with these cards, the casinos are able to track the frequency with which the player plays, how much they spend.

The catch here is that players who use these cards often earn reward points for it as well as other perks.

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

These cards often act as a membership card, so it can make it more difficult to get in the casino and you might see less perks if you avoid using them. Many casinos are quite advanced now and it would not surprise me if they are using facial recognition technology in some of the more sophisticated setups, which might give you some extra benefits if it can identify you as a regular without a card. Generally you want to play with the cards and it might even possible to get a temporary replacement for a single trip if you leave it at home, it's always worth asking at the front desk if this is possible as they can often be rather low tech and you can get a new card quite easily to maximize your benefits.

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

Physical casinos usually have cards that are given to players who have been loyal over the year. Some of these cards are called loyalty cards, player cards, or whatever other names that that the casino see fit. And from what I understand, with these cards, the casinos are able to track the frequency with which the player plays, how much they spend.

The catch here is that players who use these cards often earn reward points for it as well as other perks.

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

Absolutely. It would be plain stupid to lose such a customer for the casino if I were the manager doing the right thing, there are also managers who can cheat and keep the loyalty card for themselves or someone they know, friend or relative, there are these two types of managers in the world not only in the casinos but in every business. The player if given the loyalty points will feel rewarded and continue to play there, he sure will continue if he does not know about such loyalty cards but once he learns they exist and he has not been treated well he will call it a day and quit forever this type of casino.

Taking an analogy from online gambling world, most gamblers are loyal to some online casinos only because they give perks to them like weekly, monthly and other bonuses which keep the players hooked, if these bonuses were not given most probably a lot of the user base would have already quit here too.

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

Physical casinos usually have cards that are given to players who have been loyal over the year. Some of these cards are called loyalty cards, player cards, or whatever other names that that the casino see fit. And from what I understand, with these cards, the casinos are able to track the frequency with which the player plays, how much they spend.

The catch here is that players who use these cards often earn reward points for it as well as other perks.

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

The problem here is how to verify those claims? Those cards exist precisely to help casinos to do this effortlessly, if a player did this and then they used cash to gamble, unless the casino kept track of the amount of casino tokens given to each player and then they subtracted the amount remaining to obtain the money wagered, it will be impossible to accurately know this number, in which case the casino manager will be within his rights to refuse to give that gambler any points.

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I would let him continue and bring it back when he can. I would remember the credit (if he is a high roller) and then wait for him to come back again and give him the rewards that he earned with that.

I believe that if the casinos make the gamblers happy, they will stay and be loyal no matter the amount they lose.

I know that if you have managed to really be known and be seen by the management, they could give perks like a stay in the hotel or something. I know that some land-based casinos that have hotels do that.

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Quote from: Wapfika on September 11, 2024, 09:01:12 AM

Quote from: aioc on September 11, 2024, 08:52:07 AM

I seldom play in a physical casino, and I never had a loyalty card, but there's such a thing as bookkeeping and auditing, so if the player forgot to use his loyalty card, the casino manager just needs to verify and grant the points.

All I know is physical casinos are very generous to their loyal players and high rollers, so I don't see any reason why he should be deprive of the points he deserves.

That’s not how loyalty card works on physical casino besides there’s no audit on what you bet in there since you are betting using chips without an account registered on your name unlike online casino.

You will need to insert your loyalty card on a machine for example slot games before you play so that all your game will be rewarded by point based on the wager you made. Casino doesn’t track your games unless you are a high roller.

That's right. You know before you play if the card is in or not. You can always choose not to play if you forgot the card. It's always your choice and you cannot say you chose to play with no card and spent $5k and then reminded yourself you could beg the manager for some rewards.

1, spending $5k usually takes some time, I doubt that the player would go all in with that money from the start. You have plenty of time to find out you forgot the card and ask for a duplicate. They have all your data and you can ask them to make a new card. I had that happen to me in a lot of membership spaces and they were always willing to make a duplicate.

moneystery

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of course not. you know that the casino rules require regular customers to make the best use of their loyalty cards, so when they don't use them when playing, why should i as a manager give them rights they don't deserve? remember we are there as a manager, not an owner, so act according to the rules set by the casino and don't cross the line.

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

I don't know how exactly where the card will be used but let's assume the player failed to record his spending then the casino is not at the fault so it's our responsibility to take all the possible advantage even though I would say it's way not even but it's better for the how cautious we have been. I don't think manager can do anything here, maybe he can carry forward the points if possible and if not then it's loss for the player alone.

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

Physical casinos usually have cards that are given to players who have been loyal over the year. Some of these cards are called loyalty cards, player cards, or whatever other names that that the casino see fit. And from what I understand, with these cards, the casinos are able to track the frequency with which the player plays, how much they spend.

The catch here is that players who use these cards often earn reward points for it as well as other perks.

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

You always have to follow the process as a manager. I would think that circumventing the established processes could lead to abuse and loss of funds for the casino. That’s why they put procedures in place. So I wouldn’t expect a casino manager to go out of their way to make up for the mistakes of their players. That could lead to trouble.

Davidvictorson

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Assuming I am the manager at a casino and a player makes this silly error, I won't budge. I want to believe that there are terms and conditions that are applicable before issuing the card. What if there is a penalty for awarding points when the player fails to use the card? Imagine that other players with the card making the same mistake and come to me to give them points it would defeat the purpose besides there should be a card maintenance fee that comes from using the card as it is with debit and credit cards. If the card isn't use how will be fee be charged?

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

Yeah I will. A good manager is one that should be able to manage people properly in any given circumstance and so whether or not the loyal customer forgot to gamble with his loyalty card it is the place of the manager to without hesitation address his challenge without stressing him. For one good turn deserves another which is that for a customer to hold a loyalty membership card of a casino he must have earned it.

Giving him a preferential treatment would mean an added valued experience to his personality in that very casino which will ultimately glue him to continually servicing his loyalty with that casino as always.

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Quote from: aioc on September 11, 2024, 08:52:07 AM

I seldom play in a physical casino, and I never had a loyalty card, but there's such a thing as bookkeeping and auditing, so if the player forgot to use his loyalty card, the casino manager just needs to verify and grant the points.

All I know is physical casinos are very generous to their loyal players and high rollers, so I don't see any reason why he should be deprive of the points he deserves.

That’s not how loyalty card works on physical casino besides there’s no audit on what you bet in there since you are betting using chips without an account registered on your name unlike online casino.

You will need to insert your loyalty card on a machine for example slot games before you play so that all your game will be rewarded by point based on the wager you made. Casino doesn’t track your games unless you are a high roller.

ryzaadit

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Rather than asking online, while mostly everyone who are commend in here:
- No idea
- Don't having experience.
- Not working int he casino

Why not just go to their website: https://philadelphia.livecasinohotel.com/casino-and-gaming/tier-benefits/live-rewards-frequently-asked-questions just one of the example. Like expired date, and other you can find for the topic you're asking. Most of casino provided these information in their website.

Feel free to search.

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

I believe that even land based casinos also have rules and if the rules clearly states that only customers that use the card will benefit from the gift reward of the casino, that mean the rule is going to stand as it is and no body will question the manager. The card is usually issued out to customers coming into the casino and if any customer doesn't get the card and goes ahead to wager off up to $10, 000, he would not get any reward because he didn't follow the process.

aioc

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I seldom play in a physical casino, and I never had a loyalty card, but there's such a thing as bookkeeping and auditing, so if the player forgot to use his loyalty card, the casino manager just needs to verify and grant the points.

All I know is physical casinos are very generous to their loyal players and high rollers, so I don't see any reason why he should be deprive of the points he deserves.

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

As a manager or in any role at a casino, everything you do or will do depends on the casino's rules. If the rules state that points do not expire, then gamblers can claim and enjoy them. I have no idea how much points typically are in those gambling ranges since we're talking about a physical casino, which is different from online casinos.

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

What's the difference between a casino player who spends $10k and forgets to use his loyalty card to the one who also spent but who uses his loyalty card? Actually there is none they both spend huge and are very loyal to the casino the only difference is the one forget to use his card.

So he deserves his rewards points, the loyalty card is for tracking purposes only; they both have the qualification, so they should have the same rewards points.

Its hard to find a player who will spend huge, so the casino manager should give consideration if he forgets to use his loyalty card.

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

If a player who has been loyal spends within $5000 - $10,000 in your casino but forgot to use this loyalty cards, if you were the casino manager will you still give them reward points for the expenses in the casino?

If I knew that the player is really loyal then I will probably offer him the card and add some bonus to make him motivated to play more. I’m not sure if a manager can give a equivalent points to all the previous wager because it might be questionable for colluding with players so the best way here to just offer the loyalty card and add some bonus.

Also you should indicate if the player wants the loyalty card pr not because I don’t prefer this card when I’m playing in the physical casino because it serves as receipt of my total expenses in gambling.

My wife will kill me if I have a lot of points on that card. Cheesy

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Well,the loyalty card has many benefits, including encouraging players to return and enhancing their overall gaming experience. This makes it less likely for players to forget to use their cards. But then as a manager, I need to consider various factors before awarding rewards without card usage. A customer who spends significantly wouldn't want to lose their rewards, and I wouldn't want to lose them to another casino. So, I'll verify their spending history and award the rewards if it checks out, while reminding them to use their card next time

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Quote from: Alphakilo on September 11, 2024, 04:49:45 AM

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No the thing is why would my opinion be valid here in the first place? Pretty sure loyalty rewards are PART of a casinos rules and regulations. What I think, as a manager or not, doesn't give a crap about letting users have what they want lol. Not to mention I don't get anything trying to prevent users from getting their rewards! And if it actually does, then that's a dumbass company and I'd question why someone hasn't quit when they were introduced to such an idea lol.

As you've said, loyalty cards track user transactions. Pretty sure that's accurate enough to let them get their rewards, as long as it's aligned with their rules. Idk if some casinos have expirations on these rewards, usually they do like any other business afaik.

Topic: Forgot to Use Loyalty Card at a Casino. What would you Do a The Casino Manager? - page 3. (Read 571 times)