I opened a Fortunejack account some weeks ago and deposited 0,06 BTC. Because I am no betting specialist, I bought some picks over the last weeks at blogabet and made some picks with the 0,06 BTC. After some weeks and some luck I had 0,36 BTC on my account. Yesterday I tried to make my first withdrawal about 0,07 BTC. Normally this takes some minutes livechat told me. But after some hours nothing happens and I became an email:
" We are contacting you in regards to your account status. FortuneJack strictly enforces its policy of not allowing multiple accounts, and your account has been found to be associated with at least one additional account, which is considered illegitimate use of our website.
In direct accordance with our Terms & Conditions, winnings obtained by a player found to have multiple accounts are considered illegitimately obtained and will not be credited to the player's account and/or voided. This applies to any additional Games or Services that you participate in with funds obtained from illegitimate website use.
Failure to meet the requirements of FortuneJack's security policies can result in any or all of the following security procedures:
- Withhold all active transactions until further notice.
- Withhold all existing financial resources at user's disposal.
- Permanently discard all associated accounts.
Please reply directly to this email regarding the multiple accounts associated with your profile. "
I was shocked, because I never made a Fortunejack account in the past or will do it in the future.
So I wrote them my story and offered them also to give them documents like my identity card which has the same name and birthdate as my email adress. Same I did with my BET365 account and it seems to be normal for verification.
Now, some minutes ago my account balance is 0,06 BTC again!!! Whole winnings were deducted.... No email... Livechat told me that there is a case of multi accounting...
SO BIG BIG WARNING! DO NOT REGISTER AT FORTUNEJACK! IF YOU WIN! THEY STOLE YOUR MONEY!
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Hey @Csw91,
Sorry for the news. I will personally ask the right department to reconsider reviewing your case once again if you feel being treated unfairly.
We're more than welcome to give you all the updates here into the thread or directly in your message box, depending onto your decision in the upcoming 24 hours.
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Team FJ
This multi accounting is something easily to tell to customer. If this really is the case, then they should come up with some evidence. Not here in public chat of course, but they should provide you the information about this accusation. I have the feeling that in general more and more people experience problems with different bookmakers. What happened with this? It should not have to do anything with Covid.