Topic: FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting - page 237. (Read 464931 times)

YES! Their only basis is that we logged in from the same IP. They are making false assumptions.

'PatDugan' was verified via KYC and I believe he sent in docs. I've offered to do a KYC of myself and have proof that my BTC deposit came from a verified account registered to me. My account since day one was verified with my email address which is my name @gmail.com and my phone number which I've offered to send a copy of the bill for.

What more proof do I need to prove that we are 2 separate users?

I'm sure if we were still depositing and losing there would be no issue with 2 accounts logging in from the same IP.

Maybe others can see what I can't can someone point me to the section where it says SAME IP and not some frivolous shit like multiple registered accounts?

FJ - why don't you respond to my emails? You have no problem posting private info of your users on a public forum but can't even have a private discussion? Nice way to operate an online gambling site...

You are also completely ignoring the fact that you paid out my coworker winnings yesterday. Please explain that?

I already posted the emails of the payment to 'PatDugan' Here is a direct screen grab he sent this morning of his acct confirming the payment:

https://i.ibb.co/7ksRyQp/screen.png

Why don't you post the IP's of the users on the weekends or after 5PM EST? Have both users been logged in at the same time from different IP's in different areas? I bet they have...I'm sure you won't share that though because it will help justify my side even more. You already posted us logging in 18 minutes apart in different cities. If you really cared about doing what is right you would respond to my emails and do a more thorough investigation. I've offered to complete a KYC and send in doc's. You won't even respond to my offering.  

Just because we are coworkers who signed up on the same day because another person told us positive things about your site means you can refuse to pay? I'm sure many people on this forum have a friend or coworker who uses the same gaming site. You're refusing payment because we happened to connect to the same office wifi network a couple times?

How do you expect to grow your business by word of mouth if you don't allow friends or co-workers of users to get paid?

FYI myself and many of my coworkers are on a few established we'll known books (5D, Bookmaker, Heri) Not once have they ever given us a problem about logging in from the same IP. They have the same 'Terms and Conditions' you posted. We are all verified users with 0 issues!

I've offered to show FJ that my deposit came from my verified account on Heritage but they aren't interested. Nice shady operation they have going on...

I will no longer make a deposit here, there is too much risk of being blocked.

it’s good that I withdrew all the money on time.
play without me.

Thank you for this given image and that term. I added it in my topic - ToS, do you read it before using new platforms?
By the way, I see that term on many casinos so it mean that there is no legally chance to use the same casino (FortuneJack, ie.) for same members who live in a same household, isn't it?

I know it is a method to prevent cheaters but are there legal alternative way to use Fortune Jack if 2 people live in a same household?

According to our Terms and Conditions, we reserve the right to terminate all the accounts onto the same IP. The rules apply to the accounts, coming from the same family, household, relative or a connected person that might be somehow linked with the acc.

I usually don't get involved in these kinds of dramas, But using IPs to ensure people are not multi-accounting is a terrible way to prevent it. There will be just too many false positives. This is even suggested by the IP logs, there are more than or 3 accounts linked with IPs in question. There are far better ways to prevent multi-accounting than filtering it by IPs, There are only a handful of Unique IPs out there, Not each and every one of us can have a unique one, I was faced with this challenge when I was creating a Faucet App for Android. To prevent multi-accounting I went for UIDs, Instead of IPs. These UIDs were linked with MAC addresses of the device. Android has a function which generates these UIDs and most of the time it will generate a unique UID. Also, I was checking for multi-accounts right at the registration process so that they wouldn't be spending their time on the app and at the end get a ban because their UID matched with another person. So if the user tried to create a new account an error would pop up, suggesting that there is already an account linked with your device. For the most part, everything went smooth. I got a total of 2 support emails which said that they weren't allowed to create an account and that had to do with their MAC address being nulled for some reason. I would suggest all Bookmakers to follow a similar strategy, No one can then accuse you of banning certain accounts while leaving the others Open as what is being suggested in this case...

Anyway, what I am trying to say is that there are better ways to prevent multi-accounts. I assume FJ wants to grow and not restrict its userbase to mere the number of IP addresses available. This is clearly something which can be worked on... As for @amelik2, he claimed that he hasn't touched any of the bonuses offered while FJ suggests otherwise, which makes me question if the PatDugan email screenshot is forged or not... I'm not siding with any party here as there is conflicting information which is being presented by either side. I will watch it from the sidelines and see where this heads.

What I would suggest @amelik2 to you is get your coworker on a video chat with a trusted escrow/DT member here and go through every bit of detail, Like E.G the withdrawal address used in PatDugan's FJ account, Make your coworker sign it, Make him share his FJ account login details with the escrow/DT member so that they can verify you aren't forging any screenshots. At this point, PatDugan is the key to your case. If you can bring him forward and let him present his evidence your case will only become stronger. But if you can't, I don't see how you can convince us otherwise at this point...

But the amount of people who find FJ guilty without any proof from all sides coming yet is just too insane. When did we became so judgmental towards others, what happened to "innocent until proven guilty" thing? Maybe FJ is guilty, maybe not, maybe user is guilty, maybe not. Let us wait for all the data we can get before we can actually start to form an idea about this, if we do not have all the data in our hands and find someone guilty that is not based on facts but based on emotions or opinions which we shouldn't do.

It is a free world and you can go ahead and blame FJ for the issue, I can blame the user, but I am not, I am waiting on the full data and believe me after 7 years of crypto, I have seen many people pose as victims turn out to be scammers so I will wait before my judgment.

'PatDugan' forwarded me the email regarding the payout they received this morning from FJ. 0 issues. Funny you would think if they are accusing this user of multi-accounting with myself they wouldn't pay them...

I guess only 50k warrants them to make up some bs to get out of paying.

https://ibb.co/2sJLm9C

This is one of the most dilemma issues I have ever seen. You cannot check every single account on your website, there is no security like that in all of internet, even amazon gets ripped off time to time because they can't check all of their accounts.

However, what casinos can do is check the withdrawals, since that number is much smaller with the amount of people who join but do nothing or do something very small and also the people who join and lose, the only thing left is the people who won and want their winnings back, which makes security easier when you have to only check those people. When you check them you end up seeing what that person has done and if there is anything wrong, that is when casinos figure out if that person has done anything bad or not and they decided this person has done something against the rules at that point because of this.

I reviewed the "shared" IP address and discovered this IP belongs to my my work office wifi. Once I got that info I was able to confirm that 'PatDugan' (not his real name) is a coworker of mine. We both signed up on the same day in 2019 when another coworker told us about the site (possibly explains why there are 3 users?). We are different people who happened to login at the same IP at one point, but we should not be considered multi-accounts.  This is just an excuse for FortuneJack not to pay me for my big win a couple weeks ago.

As you posted on the prior screenshot with the two IP's logging in 18 minutes apart one was in VA and one was in Baltimore. Everyone knows it is impossible to travel from VA to Baltimore in under 75 minutes. Clearly we are two separate people.

"Pat" (again not his real name) has been frequently depositing and withdrawing without a problem. When we just spoke, he told me that he just received a withdrawal today!
  
'Pat' told me that FortuneJack performed a KYC check via skype a few weeks ago.  Why was one not requested for me? Maybe I'll ask him for a screenshot of the payout you sent him this morning...Why would you continue to pay one user and not the other if you think we are scamming you by making multiple accounts? That makes a lot of sense.

As I previously mentioned multiple times from day one my account has been registered to my email which is my name and phone number. I have offered to send a copy of the phone bill. I've offered to send additional documentation as well. Since you have all the IP's you will see the IP with only 1 user accessing it is my house in the town near where I live. I have no problem sending a mortgage statement and additional documentation showing that I live near that town.

Since you verified 'PatDugan' you should be able to easily determine that we are 2 separate users. I'm sure many people on this forum have a friend or coworker that also has an account on the same gaming site they use.

FYI for everyone on here FJ has not responded to my emails, they only seem to want to post here regarding the issue. This should be a private discussion but since they don't want to respond they have left me no choice but to come here and other sites. I am not going to give up or stop until I get paid...

Sorry for the inconvenience, hopefully it's all good on your end. As a matter of fact, feel free to DM us here or post a reply and I will most definitely help you solve your problem in the shortest possible time frame.

@Fortunejack
I think its very risky to post information like this on the forum. Of course people will appreciate that this kind of information is shared, but I really think this is against privacy. Because if you are not 100% sure this is the same user, then you now displaying IP addresses from other users on the forum, which really would harm their privacy. It is better to solve this in private way, and provide the screenshots to the user. If the user then decides to post the information, then it is the responsibility of the player. But seems to me that now Fortunejack is fully responsible for displaying all the ip addresses.
Better solve it by email and not show people here everything.

Customers might think their data/privacy is not safe now if you show this information in public.

I'm starting to lose patience with Fortunejack .... it's in no way related to the upper case , where it's clear the accuser is most likely involved in multi account abuse .

I'm speaking about the constant problems with withdrawals . Personally I've had 3 in a row last week fall under "standard security check " which they say it happens rarely . 
And now having a problem with a deposit , deposited some ETH , over 2 hours ago , plenty of confirmations , but it's not showing in my balance . Support is saying it's under investigation for 2 hours . Don't really understand what needs to be investigated for so long ? The Eth is confirmed , blockchain proves it , Eth is in the Fortunejack address , but it's not showing in my balance. 
It seems there's not a week where I don't have to deal with any special situation here ....
I think the promos are really great , but the constant copy-pasted answers from support ( We'll reach back to you via email ) are giving me headaches already.

Hello everyone, here’s the second part of the report that we’ve been working on:

First of all, we would love to once again clarify what the actual meaning of the term ‘last IP’ is, which was included into the screenshot above. It’s the IP address that the certain user used for the last time of logging in into the FJ account.

On another hand, the IP address (107.77.204.49/) that was placed into the search filter is the one that was used by both of the users while logging in as well as playing onto FortuneJack platform.

As for amelik2 case:

Here we’re sharing one more IP address that gets linked to both of the accounts:





Please take a look at the history of the IP addresses that have been involved with each of the username:



-





Additionally, both of the accounts were registered onto the same date:



-




-----------------------------------------------------------------------------------------------------------
We’ve decided to restrict patdugan with the functionality of adding new positions to the upcoming tickets (under the campaign called the ‘Control Your Game’) and after doing it so, he/she logged into the username of amelik2 and bypassed the previous restriction of ours by utilizing other account.



Here’s the screen that showcases that the amelik2 has not been logged into the account for a while and only after patdugan receiving the restriction, it gets immediately into action:




P.S – most of you might have already payed attention to the fact that there are already 3 users under the IP of 107.77.204.49 (the above-mentioned user possibly continues creating the new accounts), which definitely supports the idea that we’re dealing with multi accounting. However, the 3rd account appearing onto our radar is still under investigation, will keep you updated if there’s any news to share regarding this case.

That is not how it works, anywhere.

Yes exactly, would we all be okay if every time we login and play we are asked to be checked and checked and asked to explain everything? Although, I suppose I would agree, maybe what might be even better is, when you deposit, an auto system checks to see if deposit IP has been logged from another account before and if so, then the player is warned "Do NOT deposit, if you deposit, your funds are seized."

I think an auto system can do this what do you guys think?

You make it seem like this is something out of the ordinary?

Do you know how any casino/gambling site works? They wouldn't just randomly go through all of their account on a daily basis.. It is only when something has happened that they look through it and that's how it is and how it should be. When you and others say things like "Why would they let me play at their site for x amount of time without stopping me" it sounds like you are advocating something similar to stop and frisk, lol.

I'm sure FJ will post more details on this case shortly, in the meantime you should present your case in a civilized manner to get the best possible response from FJ and the community.

Well if they want keep their reputation I'm sure they'll look into it more , and probably release your withdrawal. As a user previously mentioned , you should file a complaint on askgamblers , they're known to help with such cases , they've resolved many issues in the past , including with Fortunejack.
It's kind of sad that usually whenever there's a big wd involved , almost always something like this pops-up , multiple accounts etc .   

Are you on pills?
The user has 5 BTC in his account and he's refused to get it.

The multiple accounts accusation links him to possibly just 1 more account which I doubt even had any balance there.

The real fraudulent activity here is FJ's, they are fraud, dishonest and unscrupulous. If anyone needs to sue any party here then it's the user to sue FortuneJack for this immoral conduct.