Topic: FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting - page 241. (Read 466753 times)

According to your privacy policy, you are not allowed to share private information, just saying...

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Can we discuss something here, related to ToS?

Bob opens account from his home.
Bob sells house to Alice
Alice opens account on FJ.
FJ bans both accounts.

Scenario 2:

Bob is at work, bored working night shift
Bob opens account on FJ.
His coworker (Alice) comes to job next week and finds out her FJ account is banned.
FJ says to Alice "I am sorry, Bob wasn't allowed to create account, that's why you are both banned".

Scenario 3:

Bob and Alice are friends.
Alice is new in crypto world and wants to gamble with bitcoin.
Bob suggests Alice to open account on FJ
FJ bans both accounts because Bob and Alice are friends.

Scenario 4:

Bob and Alice have mutual forum trust inclusions, made several forum deals and sent positive trust to each other.
FJ bans both account because they are "otherwise connected person"

No, it really doesn't make much sense. Highlighted part of ToS doesn't make any sense at all, according to what is stated in ToS, you can call everyone friends and confiscate all funds. For company to "reserve right to qualify accounts as multiaccounts", company has to perform KYC check prior to customer depositing funds. Other practices are very...questionable.

@2double0 Apparently it's Standard industry practice. I have been reading about William hill and how they handle cases of a user having multiple accounts. In most cases, they do a standard KYC and detect multi-account users from that. Having the same home address and so on, they don't solely rely on IPs but in this case, it seems like KYC doesn't do the trick... Even if you will provide 2 separate KYCs, FJ still counts that as multi-accounting according to their TOS. @amelik2 can't do much here... Their TOS kinda protects them. Also, I believe William hill does an upfront verification of the account so cases like these are protected right outta the window.


So it seems like at least the Big Boys do owe their customers the information regarding having an existing account already registered with them. Also, @Hhampuz I fail to see how it is silly if you are protecting your customer. I would literally brag about your Casino if they actually looked after me... Imagine being honest from the get-go, Sir/Madam we have detected you have an account already registered with us, please contact the support team immediately. Your ability to bet has been temporarily suspended... Sounds nice rather than silly TBH. This would show that the casino respects me and my money and isn't just there to basically rip me off... Rather than having to rely on shady industry practices why not stand apart from the crowd? Literally takes a day of coding to make these kinds of filters and you end up the trouble of going through cases like @amelik2...  

At this point making an account on FJ seems like a gamble in itself. Just hope that none of your coworkers or your family members hasn't opened an account with them because if you win big, you might end up with nothing and if you end up losing money, FJ will let your account slide through. The real question here is has this happened before and what's their TOS on that. Their TOS agreement allows them to make the Assumption that you and your brother are basically the same person because you are living under the same roof and even a KYC won't be enough to change their mind apparently. I mean if FJ doesn't want to expand its operations then these kinds of TOS make sense but a casino/bookmaker who wants to dominate the market will have way more leniency than relying on mere IPs to detect multi-account users TBH...

Edit:


Or could be something like this, "Oh hey you've already used this IP, Kindly contact the support team if you believe this is a mistake". You are basically implying that every new user is a cheater trying to abuse the promotions etc, But we live in a world where a person is innocent until proven guilty... Your statement implies otherwise...

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Source:
[1] https://www.williamhill.com/app/answers/detail/a_id/5065

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^{Note: I feel like I have to leave this here, I have nothing against the signature campaign members of FJ or FJ altogether. I believe a better environment can be made for the punters. From learning from these cases and embracing the technology which is publicly available. Also, I'm not getting paid by or am I linked with @amelik2. All of what I have said are my genuine concerns. I never take part in dramas, I let the big boys do that but if this is the industry standard then people are literally burning their money away as if they weren't going to anyway. With that being said I'm gonna hit the sidelines and see how this situation develops.}

I'm sorry but your statement here looks more defensive on their part. [Please don't get offended, I don't need a quarrel here as we're both good friends  ]
I'm not saying that, but the statement by amelik2 is also justifiable that if he'd have lost over there, everything would have worked fine as no checks would have been done or needed. But after winning a certain amount, why these checks? What can a user do to prevent themselves from these problems? Amelik2 is ready to do everything to prove that he is not the old person, then what is taking so long on FJ's end to hear this case and respond? I never said that FJ are scammers [they had been in the business since years and I don't think they will do like this to anybody but I'm just trying to be preventive].

That is not how it should happen or how FJ should act in such a situation, it just isn't. What you are saying is basically that FJ owes it to their potential customers to let them know they need to take more precautions to abuse their site by saying "Oh hey you've already used this IP, go find a different one and come back". You understand how silly that sounds, no?

If that's the case, I guess FJ should have indicated you on the first day of your registration that your account has been made over a same IP or something like - you cannot create more than one account here from same IP. Your account should have been either banned or you should not have been given the chance to create an account there (which would make it clear for you that your IP address belonged to someone some time ago and they accessed as well as may have already created an account there) and you could have tried with a different IP address if such warning would have been displayed.

It was a cloudflare error. Mumbai server of Cloudflare not working so I ain't able to access the website in India. However, I used proxy and it worked.

From what I have read in last few page I am brought to think that the word " winning " is missing between "all" and "accounts" ones so that the correct sentence should be "we reserve the right to terminate all winning accounts onto the same IP; no checks are made on the ones who lose their money on our site".

I mean everyone is free to create account deposit and lose from same IPs, devices, and so on until they are losing players and all the checks are triggered once player make a win.
Unfortunately this is a common practice in my opionion in gambling insdustry and you are in good company.

What browser are you using? Maybe you should try changing to other browser and you see. Make sure the internet connectivity is also strong, Fortunejack can be head with weak connections.

Mine is loading well through Chrome browser PC

Hey admin/manager/anyone,
What's up with website? I cannot access 'Sports' section, it's taking eternity to load. I messaged Customer Expectations Team but no response. I hope Sports section will become accessible within 3 hours else I will miss important bets for tonight games.

YES! Their only basis is that we logged in from the same IP. They are making false assumptions.

'PatDugan' was verified via KYC and I believe he sent in docs. I've offered to do a KYC of myself and have proof that my BTC deposit came from a verified account registered to me. My account since day one was verified with my email address which is my name @gmail.com and my phone number which I've offered to send a copy of the bill for.

What more proof do I need to prove that we are 2 separate users?

I'm sure if we were still depositing and losing there would be no issue with 2 accounts logging in from the same IP.

Maybe others can see what I can't can someone point me to the section where it says SAME IP and not some frivolous shit like multiple registered accounts?

FJ - why don't you respond to my emails? You have no problem posting private info of your users on a public forum but can't even have a private discussion? Nice way to operate an online gambling site...

You are also completely ignoring the fact that you paid out my coworker winnings yesterday. Please explain that?

I already posted the emails of the payment to 'PatDugan' Here is a direct screen grab he sent this morning of his acct confirming the payment:

https://i.ibb.co/7ksRyQp/screen.png

Why don't you post the IP's of the users on the weekends or after 5PM EST? Have both users been logged in at the same time from different IP's in different areas? I bet they have...I'm sure you won't share that though because it will help justify my side even more. You already posted us logging in 18 minutes apart in different cities. If you really cared about doing what is right you would respond to my emails and do a more thorough investigation. I've offered to complete a KYC and send in doc's. You won't even respond to my offering.  

Just because we are coworkers who signed up on the same day because another person told us positive things about your site means you can refuse to pay? I'm sure many people on this forum have a friend or coworker who uses the same gaming site. You're refusing payment because we happened to connect to the same office wifi network a couple times?

How do you expect to grow your business by word of mouth if you don't allow friends or co-workers of users to get paid?

FYI myself and many of my coworkers are on a few established we'll known books (5D, Bookmaker, Heri) Not once have they ever given us a problem about logging in from the same IP. They have the same 'Terms and Conditions' you posted. We are all verified users with 0 issues!

I've offered to show FJ that my deposit came from my verified account on Heritage but they aren't interested. Nice shady operation they have going on...

I will no longer make a deposit here, there is too much risk of being blocked.

it’s good that I withdrew all the money on time.
play without me.

Thank you for this given image and that term. I added it in my topic - ToS, do you read it before using new platforms?
By the way, I see that term on many casinos so it mean that there is no legally chance to use the same casino (FortuneJack, ie.) for same members who live in a same household, isn't it?

I know it is a method to prevent cheaters but are there legal alternative way to use Fortune Jack if 2 people live in a same household?

According to our Terms and Conditions, we reserve the right to terminate all the accounts onto the same IP. The rules apply to the accounts, coming from the same family, household, relative or a connected person that might be somehow linked with the acc.

I usually don't get involved in these kinds of dramas, But using IPs to ensure people are not multi-accounting is a terrible way to prevent it. There will be just too many false positives. This is even suggested by the IP logs, there are more than or 3 accounts linked with IPs in question. There are far better ways to prevent multi-accounting than filtering it by IPs, There are only a handful of Unique IPs out there, Not each and every one of us can have a unique one, I was faced with this challenge when I was creating a Faucet App for Android. To prevent multi-accounting I went for UIDs, Instead of IPs. These UIDs were linked with MAC addresses of the device. Android has a function which generates these UIDs and most of the time it will generate a unique UID. Also, I was checking for multi-accounts right at the registration process so that they wouldn't be spending their time on the app and at the end get a ban because their UID matched with another person. So if the user tried to create a new account an error would pop up, suggesting that there is already an account linked with your device. For the most part, everything went smooth. I got a total of 2 support emails which said that they weren't allowed to create an account and that had to do with their MAC address being nulled for some reason. I would suggest all Bookmakers to follow a similar strategy, No one can then accuse you of banning certain accounts while leaving the others Open as what is being suggested in this case...

Anyway, what I am trying to say is that there are better ways to prevent multi-accounts. I assume FJ wants to grow and not restrict its userbase to mere the number of IP addresses available. This is clearly something which can be worked on... As for @amelik2, he claimed that he hasn't touched any of the bonuses offered while FJ suggests otherwise, which makes me question if the PatDugan email screenshot is forged or not... I'm not siding with any party here as there is conflicting information which is being presented by either side. I will watch it from the sidelines and see where this heads.

What I would suggest @amelik2 to you is get your coworker on a video chat with a trusted escrow/DT member here and go through every bit of detail, Like E.G the withdrawal address used in PatDugan's FJ account, Make your coworker sign it, Make him share his FJ account login details with the escrow/DT member so that they can verify you aren't forging any screenshots. At this point, PatDugan is the key to your case. If you can bring him forward and let him present his evidence your case will only become stronger. But if you can't, I don't see how you can convince us otherwise at this point...

But the amount of people who find FJ guilty without any proof from all sides coming yet is just too insane. When did we became so judgmental towards others, what happened to "innocent until proven guilty" thing? Maybe FJ is guilty, maybe not, maybe user is guilty, maybe not. Let us wait for all the data we can get before we can actually start to form an idea about this, if we do not have all the data in our hands and find someone guilty that is not based on facts but based on emotions or opinions which we shouldn't do.

It is a free world and you can go ahead and blame FJ for the issue, I can blame the user, but I am not, I am waiting on the full data and believe me after 7 years of crypto, I have seen many people pose as victims turn out to be scammers so I will wait before my judgment.

'PatDugan' forwarded me the email regarding the payout they received this morning from FJ. 0 issues. Funny you would think if they are accusing this user of multi-accounting with myself they wouldn't pay them...

I guess only 50k warrants them to make up some bs to get out of paying.

https://ibb.co/2sJLm9C

This is one of the most dilemma issues I have ever seen. You cannot check every single account on your website, there is no security like that in all of internet, even amazon gets ripped off time to time because they can't check all of their accounts.

However, what casinos can do is check the withdrawals, since that number is much smaller with the amount of people who join but do nothing or do something very small and also the people who join and lose, the only thing left is the people who won and want their winnings back, which makes security easier when you have to only check those people. When you check them you end up seeing what that person has done and if there is anything wrong, that is when casinos figure out if that person has done anything bad or not and they decided this person has done something against the rules at that point because of this.

I reviewed the "shared" IP address and discovered this IP belongs to my my work office wifi. Once I got that info I was able to confirm that 'PatDugan' (not his real name) is a coworker of mine. We both signed up on the same day in 2019 when another coworker told us about the site (possibly explains why there are 3 users?). We are different people who happened to login at the same IP at one point, but we should not be considered multi-accounts.  This is just an excuse for FortuneJack not to pay me for my big win a couple weeks ago.

As you posted on the prior screenshot with the two IP's logging in 18 minutes apart one was in VA and one was in Baltimore. Everyone knows it is impossible to travel from VA to Baltimore in under 75 minutes. Clearly we are two separate people.

"Pat" (again not his real name) has been frequently depositing and withdrawing without a problem. When we just spoke, he told me that he just received a withdrawal today!
  
'Pat' told me that FortuneJack performed a KYC check via skype a few weeks ago.  Why was one not requested for me? Maybe I'll ask him for a screenshot of the payout you sent him this morning...Why would you continue to pay one user and not the other if you think we are scamming you by making multiple accounts? That makes a lot of sense.

As I previously mentioned multiple times from day one my account has been registered to my email which is my name and phone number. I have offered to send a copy of the phone bill. I've offered to send additional documentation as well. Since you have all the IP's you will see the IP with only 1 user accessing it is my house in the town near where I live. I have no problem sending a mortgage statement and additional documentation showing that I live near that town.

Since you verified 'PatDugan' you should be able to easily determine that we are 2 separate users. I'm sure many people on this forum have a friend or coworker that also has an account on the same gaming site they use.

FYI for everyone on here FJ has not responded to my emails, they only seem to want to post here regarding the issue. This should be a private discussion but since they don't want to respond they have left me no choice but to come here and other sites. I am not going to give up or stop until I get paid...