I am getting a 403 Forbidden error on poker.
Is the site dead?
Topic: FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting - page 444. (Read 465314 times)
January 05, 2017, 12:52:09 PM
January 03, 2017, 02:01:56 PM
Winnings- I think you care more about his total winnings than him. ^ @casinobonusgiveaway
Different type of winnings.
1. The fun & entertainment.
2. To prove that you can actually make 14btc in a single session(10btc in 1roll)
3. Everyday is a different day, and I think it would be a no-no to make your goal 'to make-up for my loss'
Well congrats to your winnings
Different type of winnings.
1. The fun & entertainment.
2. To prove that you can actually make 14btc in a single session(10btc in 1roll)
3. Everyday is a different day, and I think it would be a no-no to make your goal 'to make-up for my loss'
Well congrats to your winnings
January 03, 2017, 11:09:41 AM
FINALLY APPROVED!!!
It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
Copenman
It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
Copenman
Now thats great news for you cope. Way to go and great win by the way.
semper fi!
January 03, 2017, 10:36:21 AM
FINALLY APPROVED!!!
It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
Copenman
It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
Copenman
It's good to see you got paid and that they apologized, I wish they would come to this thread and explain, Because from your chats they are watching this thread, But not commenting?
I would like to fully support Fortunejack, But for that to happen they need a better presence here and better customer service.
January 03, 2017, 09:55:54 AM
FINALLY APPROVED!!!
It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
Copenman
It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
Copenman
Winngs? LOL, you have deposied 154 btc so far and only requested big like this time, 14 btc, imo you lose more than 140 btc here, how can you say it is winning? You are down 140 btc
It is indeed a winning, a winning from his latest gamble days on FortuneJack. Winning is when you win something, no matter how many btc you have lost in the past.
Just like on sports, when a team had just lost 10matches in a row then they win on the 11th game. Do you think it is not a winning?
It is different, I mean his total winning/loss, you mean his one time winning/loss. To a casino, total winning and loss is the result, they care about this, not every bet.
Iin this case, he is talking about his 14btc withdrawal which is a one time winning for him after long time with no wins (maybe). It is still a winning even though he is still in a big negative.
How if he just lost 14btc but in fact he is still in positive (lets say +50btc in total), will you say the 14btc losing as a winning? I bet no..
Overall as I have said before "a win is still a win" and "a lose is still a lose" no matter in total accumulation.
No need to argue more about this..lets him enjoy his one time winning worth 14btc.
January 03, 2017, 09:38:53 AM
FINALLY APPROVED!!!
It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
Copenman
It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
Copenman
Winngs? LOL, you have deposied 154 btc so far and only requested big like this time, 14 btc, imo you lose more than 140 btc here, how can you say it is winning? You are down 140 btc
It is indeed a winning, a winning from his latest gamble days on FortuneJack. Winning is when you win something, no matter how many btc you have lost in the past.
Just like on sports, when a team had just lost 10matches in a row then they win on the 11th game. Do you think it is not a winning?
It is different, I mean his total winning/loss, you mean his one time winning/loss. To a casino, total winning and loss is the result, they care about this, not every bet.
January 03, 2017, 09:16:10 AM
FINALLY APPROVED!!!
It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
Copenman
It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
Copenman
Winngs? LOL, you have deposied 154 btc so far and only requested big like this time, 14 btc, imo you lose more than 140 btc here, how can you say it is winning? You are down 140 btc
It is indeed a winning, a winning from his latest gamble days on FortuneJack. Winning is when you win something, no matter how many btc you have lost in the past.
Just like on sports, when a team had just lost 10matches in a row then they win on the 11th game. Do you think it is not a winning?
January 03, 2017, 08:21:05 AM
FINALLY APPROVED!!!
It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
Copenman
It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
Copenman
Winngs? LOL, you have deposied 154 btc so far and only requested big like this time, 14 btc, imo you lose more than 140 btc here, how can you say it is winning? You are down 140 btc
January 03, 2017, 08:17:31 AM
FINALLY APPROVED!!!
It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
Copenman
Glad to hear that they already transferred you btc into you and just like i said they are really serious on securing funds of their players.It may have delay sometimes but we should understand since those previous days are holidays which really causes the delay and man you are hell of a rich guy as i have backread. It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
Copenman
January 03, 2017, 07:47:24 AM
FINALLY APPROVED!!!
It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
Copenman
It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
Copenman
4 days and if you exclude two holiday on 31st and 1st then it is around 2 working days just as what they have stated in the first. I wont say that this is a good thing for you because you waited for quite a long time just to get your winning however atleast they paid you. It is definitely a great new year vibe to start the year with
P.S : congratulations !
January 03, 2017, 07:43:24 AM
FINALLY APPROVED!!!
It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
4 days isn't too bad including new year and all, although I have been there before waiting for a withdrawal and getting nervous because it seems to drag on forever, especially a large one like that.
January 03, 2017, 06:10:55 AM
FINALLY APPROVED!!!
It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
Copenman
It's got to be a new record on a fraud verification, 4 days and they finally approved the withdrawal, stating that they found no issues with the game and no fraudulent behavior in my play. LMAO, Oh and they apologized for the delay. ;P Well at least I finally got my winnings and am happy for that. Thanks to all of you who valiantly tried to assist in any way you could with this I appreciate all of your help immensely.
Copenman
January 03, 2017, 04:39:06 AM
~snip~
It's not the first time I've heard of this on FJ and I'm sure not the last but I am doubtful they won't eventually get that withdrawal processed. I agree more information should be given about the delays though. Give us an update when you know more!
14 BTC is actually a high amount and probably that it needs to be double checked, plus boxx you know that today is holiday so their staff probably isnt working and it might take a while for them to check this thing however if you actually know alot of this had happened in the past then you know that in the end they will pay the winners as well , cheers
You know I would have in the past been apt to agree and not have any problem with a delay in order to verify, that is until now. First told by support 24 hours that was on Friday the 30th at 20:00 site time, then told 48 hours that was on Saturday night, it is now coming up on 72 hours and still nothing, not one email, not one phone call, not one chat initiated while I'm logged in (other then the chats I have initiated). I can see 24 hours, even possibly 48 if a major issue, over 70 is just plain poor business practice and terrible customer support. I even requested to speak to someone in management regarding this issue and was told "No" by support on chat. When I stated I was filing a complaint and that I had posted my concerns on bitcoin-talk I was told that I was being threatening and then the support agent disconnected the chat and refused to answer any further attempts to make contact with her. What kind of help desk model is that? What kind of business leaves no way of escalating issues and resolving/repairing problems for 3 days when their business is open? What kind of customer services tells a customer they may not speak to management regarding a issue and then refuses to even communicate with the customer because of false staements regarding threats? What kind of business violates its own posted Terms & Conditions and implements a policy that is only known to exist by them and refuses to share any information regarding this non mentioned policy in any way with the customer who is being effected by it? What type of business refuses to communicate with the customer in regards to the issue but instead appears to hide all information instead? What kind of business advertises as a primary feature "Instant Withdrawals" but then does not do it?
I've been a loyal customer for over a year never complaining or reviewing how they take my funds when I consistently lost and they profited from me, now they decide to treat me poorly and delay and say nothing while violating their own sites rules. My opinion of FotuneJack has been severely affected by this and how they have chosen to not handle it in the most extreme negative.
I have been using fortunejack for long time and never had any issues with deposit and withdraw but my amount was very low in your case i hope that they are doing some more reviewing so it may take time, with for more 24hrs time if not open scam accusation thread against them and add all the proofs of your account.
January 03, 2017, 04:10:34 AM
~snip~
It's not the first time I've heard of this on FJ and I'm sure not the last but I am doubtful they won't eventually get that withdrawal processed. I agree more information should be given about the delays though. Give us an update when you know more!
14 BTC is actually a high amount and probably that it needs to be double checked, plus boxx you know that today is holiday so their staff probably isnt working and it might take a while for them to check this thing however if you actually know alot of this had happened in the past then you know that in the end they will pay the winners as well , cheers
You know I would have in the past been apt to agree and not have any problem with a delay in order to verify, that is until now. First told by support 24 hours that was on Friday the 30th at 20:00 site time, then told 48 hours that was on Saturday night, it is now coming up on 72 hours and still nothing, not one email, not one phone call, not one chat initiated while I'm logged in (other then the chats I have initiated). I can see 24 hours, even possibly 48 if a major issue, over 70 is just plain poor business practice and terrible customer support. I even requested to speak to someone in management regarding this issue and was told "No" by support on chat. When I stated I was filing a complaint and that I had posted my concerns on bitcoin-talk I was told that I was being threatening and then the support agent disconnected the chat and refused to answer any further attempts to make contact with her. What kind of help desk model is that? What kind of business leaves no way of escalating issues and resolving/repairing problems for 3 days when their business is open? What kind of customer services tells a customer they may not speak to management regarding a issue and then refuses to even communicate with the customer because of false staements regarding threats? What kind of business violates its own posted Terms & Conditions and implements a policy that is only known to exist by them and refuses to share any information regarding this non mentioned policy in any way with the customer who is being effected by it? What type of business refuses to communicate with the customer in regards to the issue but instead appears to hide all information instead? What kind of business advertises as a primary feature "Instant Withdrawals" but then does not do it?
I've been a loyal customer for over a year never complaining or reviewing how they take my funds when I consistently lost and they profited from me, now they decide to treat me poorly and delay and say nothing while violating their own sites rules. My opinion of FotuneJack has been severely affected by this and how they have chosen to not handle it in the most extreme negative.
You are obviously biased Oilacris, Just to break down the garbage you posted...
More than a few minutes is too long 70 hours needs a solid apology, what maintenance are you referring to? gabarage even so, Bad management.
This is not a single scenario, A few people have posted here and elsewhere that their withdrawals have been delayed for over 24 hours, Which is very bad.
The new year is when they should be the most efficient, there are many people around the world who don't celebrate NYE again if this is a excuse, Bad management!
What about the player who chooses to celebrate NYE with a relaxing gamble and wins, But really loses when he has to endure this ordeal of waiting for his funds and terrible treatment? Bad management!
I had BTC3 I was saving for when fortunejack apologised to this player and reassured bitcointalk that their withdrawal system has been fixed and all withdrawals will be process in under 24 hours, Now I will take my BTC to a sportsbook instead. I am annoyed because I like playing there, But gamblers need to stand for their rights and not accept being treated like rubbish!
Over 72 Hours 4 Days Now.
Latest chat response:
LIVE CHAT
EMILY
1:17 pm
Hello copenman. How may I help you?
COPENMAN
Can I please get an update on my withdrawal
EMILY
Thank you for contacting FortuneJack support team! the withdrawal is still in process. You will need to wait.
COPENMAN
Please provide more information on what is causing the delay of now 4 days
EMILY
I am not able to provide the details on this. As you were informed our fraud team needs some time to complete the process. It is just the matter of time.
COPENMAN
can I speak to someone who can provide me with more information please?
EMILY
The only person you are able to talk is the live chat agent.
COPENMAN
Why can't I speak to anyone else?
can someone call me?
EMILY
We do no have any other service. All the cases are forwarded from us to the management. We are aware of the delay of your withdrawal and as you know it has to be checked by our fraud team. It requires the time, and there is nothing that can be done for the moment except waiting.
COPENMAN
can someone from management contact me or someone from the fraud team?
EMILY
We do not have similar service. You are able to contact us any time you like. If we will have any update you will be informed on your email which is [email protected]
COPENMAN
Why wouldn't someone from management be able to contact me and let me know what is going on they surely are capable of communicating with you so why can't they contact me directly?
EMILY
There is no need to contact you directly as we are informing you on the reason of the delay. It is delayed by fraud department and the process takes time.
Please be more patience ad wait.
COPENMAN
Yes you are telling me it is delayed by fraud department but not actually saying why it needs this much time or any other information at all like how much longer, what stage of their process are they at, what if any issue they may have identified, etc. Or why you refuse and get to deciede weather or not management needs to speak to me. I am the customer I get to deciede weather or not I would like to speak to management. Why do all agents refuse to let me speak to anyone in management and get to deciede weather or not management should be contacted?
EMILY
I understand the importance of the funds and sources however for this moment we do not have any details of the investigation. As soon as they will be known for us we definitely share it with you.
COPENMAN
I have been extremely patient considering the amount of time and being given no information exept that it's with the fraud department also being told 24 hours which has passed then 48 hours which has passed and now not even being given anytime frame at all just being told to wait and why you are unable to get any information or details on your own process is just making it worse.
Nothig is being shared with me just the same thing over and over with fraud team and missed times your eam has told me would you be patient when getting the same?
EMILY
We do apologize for it, I hope it will be completed shortly. We are not sharing the details simply because we are not aware of them. Nothing personal, kindly asking you to wait longer.
COPENMAN
I do realize your team personally is not withholding the information but your management should be giving me some information on the delay but appear to not care about the customer only care about the money they get from me which has been substanial over the life of my account and I've never complained when you won my money but now I win their money they choose to leave me in the dark and delay for 4 days providing no information or reasons
EMILY
I can understand how hard it is to wait for these days, however please be sure there is no reason for you to worry. Only to wait a bit longer.
COPENMAN
Unfortunately I can't be sure to not worry as I can see no reason for it to take this long and have no idea weather or not I will be paid what I won at this point. Have a nice day.
Copenman sexy beast!..If the live support said there is no reason for you to worry about they shouldve at least forwarded you to someone having a much more higher authority regarding the situation so that in that way they could at least give a much more clarity....
semper fi! =]
I agree but as you can see that is not the case and I'm still waiting unfortunately. Thanks for the support and Semper Fi!
January 03, 2017, 01:08:31 AM
~snip~
It's not the first time I've heard of this on FJ and I'm sure not the last but I am doubtful they won't eventually get that withdrawal processed. I agree more information should be given about the delays though. Give us an update when you know more!
14 BTC is actually a high amount and probably that it needs to be double checked, plus boxx you know that today is holiday so their staff probably isnt working and it might take a while for them to check this thing however if you actually know alot of this had happened in the past then you know that in the end they will pay the winners as well , cheers
You know I would have in the past been apt to agree and not have any problem with a delay in order to verify, that is until now. First told by support 24 hours that was on Friday the 30th at 20:00 site time, then told 48 hours that was on Saturday night, it is now coming up on 72 hours and still nothing, not one email, not one phone call, not one chat initiated while I'm logged in (other then the chats I have initiated). I can see 24 hours, even possibly 48 if a major issue, over 70 is just plain poor business practice and terrible customer support. I even requested to speak to someone in management regarding this issue and was told "No" by support on chat. When I stated I was filing a complaint and that I had posted my concerns on bitcoin-talk I was told that I was being threatening and then the support agent disconnected the chat and refused to answer any further attempts to make contact with her. What kind of help desk model is that? What kind of business leaves no way of escalating issues and resolving/repairing problems for 3 days when their business is open? What kind of customer services tells a customer they may not speak to management regarding a issue and then refuses to even communicate with the customer because of false staements regarding threats? What kind of business violates its own posted Terms & Conditions and implements a policy that is only known to exist by them and refuses to share any information regarding this non mentioned policy in any way with the customer who is being effected by it? What type of business refuses to communicate with the customer in regards to the issue but instead appears to hide all information instead? What kind of business advertises as a primary feature "Instant Withdrawals" but then does not do it?
I've been a loyal customer for over a year never complaining or reviewing how they take my funds when I consistently lost and they profited from me, now they decide to treat me poorly and delay and say nothing while violating their own sites rules. My opinion of FotuneJack has been severely affected by this and how they have chosen to not handle it in the most extreme negative.
You are obviously biased Oilacris, Just to break down the garbage you posted...
More than a few minutes is too long 70 hours needs a solid apology, what maintenance are you referring to? gabarage even so, Bad management.
This is not a single scenario, A few people have posted here and elsewhere that their withdrawals have been delayed for over 24 hours, Which is very bad.
The new year is when they should be the most efficient, there are many people around the world who don't celebrate NYE again if this is a excuse, Bad management!
What about the player who chooses to celebrate NYE with a relaxing gamble and wins, But really loses when he has to endure this ordeal of waiting for his funds and terrible treatment? Bad management!
I had BTC3 I was saving for when fortunejack apologised to this player and reassured bitcointalk that their withdrawal system has been fixed and all withdrawals will be process in under 24 hours, Now I will take my BTC to a sportsbook instead. I am annoyed because I like playing there, But gamblers need to stand for their rights and not accept being treated like rubbish!
Over 72 Hours 4 Days Now.
Latest chat response:
LIVE CHAT
EMILY
1:17 pm
Hello copenman. How may I help you?
COPENMAN
Can I please get an update on my withdrawal
EMILY
Thank you for contacting FortuneJack support team! the withdrawal is still in process. You will need to wait.
COPENMAN
Please provide more information on what is causing the delay of now 4 days
EMILY
I am not able to provide the details on this. As you were informed our fraud team needs some time to complete the process. It is just the matter of time.
COPENMAN
can I speak to someone who can provide me with more information please?
EMILY
The only person you are able to talk is the live chat agent.
COPENMAN
Why can't I speak to anyone else?
can someone call me?
EMILY
We do no have any other service. All the cases are forwarded from us to the management. We are aware of the delay of your withdrawal and as you know it has to be checked by our fraud team. It requires the time, and there is nothing that can be done for the moment except waiting.
COPENMAN
can someone from management contact me or someone from the fraud team?
EMILY
We do not have similar service. You are able to contact us any time you like. If we will have any update you will be informed on your email which is [email protected]
COPENMAN
Why wouldn't someone from management be able to contact me and let me know what is going on they surely are capable of communicating with you so why can't they contact me directly?
EMILY
There is no need to contact you directly as we are informing you on the reason of the delay. It is delayed by fraud department and the process takes time.
Please be more patience ad wait.
COPENMAN
Yes you are telling me it is delayed by fraud department but not actually saying why it needs this much time or any other information at all like how much longer, what stage of their process are they at, what if any issue they may have identified, etc. Or why you refuse and get to deciede weather or not management needs to speak to me. I am the customer I get to deciede weather or not I would like to speak to management. Why do all agents refuse to let me speak to anyone in management and get to deciede weather or not management should be contacted?
EMILY
I understand the importance of the funds and sources however for this moment we do not have any details of the investigation. As soon as they will be known for us we definitely share it with you.
COPENMAN
I have been extremely patient considering the amount of time and being given no information exept that it's with the fraud department also being told 24 hours which has passed then 48 hours which has passed and now not even being given anytime frame at all just being told to wait and why you are unable to get any information or details on your own process is just making it worse.
Nothig is being shared with me just the same thing over and over with fraud team and missed times your eam has told me would you be patient when getting the same?
EMILY
We do apologize for it, I hope it will be completed shortly. We are not sharing the details simply because we are not aware of them. Nothing personal, kindly asking you to wait longer.
COPENMAN
I do realize your team personally is not withholding the information but your management should be giving me some information on the delay but appear to not care about the customer only care about the money they get from me which has been substanial over the life of my account and I've never complained when you won my money but now I win their money they choose to leave me in the dark and delay for 4 days providing no information or reasons
EMILY
I can understand how hard it is to wait for these days, however please be sure there is no reason for you to worry. Only to wait a bit longer.
COPENMAN
Unfortunately I can't be sure to not worry as I can see no reason for it to take this long and have no idea weather or not I will be paid what I won at this point. Have a nice day.
Copenman sexy beast!..If the live support said there is no reason for you to worry about they shouldve at least forwarded you to someone having a much more higher authority regarding the situation so that in that way they could at least give a much more clarity....
semper fi! =]
January 02, 2017, 11:34:04 PM
~snip~
It's not the first time I've heard of this on FJ and I'm sure not the last but I am doubtful they won't eventually get that withdrawal processed. I agree more information should be given about the delays though. Give us an update when you know more!
14 BTC is actually a high amount and probably that it needs to be double checked, plus boxx you know that today is holiday so their staff probably isnt working and it might take a while for them to check this thing however if you actually know alot of this had happened in the past then you know that in the end they will pay the winners as well , cheers
You know I would have in the past been apt to agree and not have any problem with a delay in order to verify, that is until now. First told by support 24 hours that was on Friday the 30th at 20:00 site time, then told 48 hours that was on Saturday night, it is now coming up on 72 hours and still nothing, not one email, not one phone call, not one chat initiated while I'm logged in (other then the chats I have initiated). I can see 24 hours, even possibly 48 if a major issue, over 70 is just plain poor business practice and terrible customer support. I even requested to speak to someone in management regarding this issue and was told "No" by support on chat. When I stated I was filing a complaint and that I had posted my concerns on bitcoin-talk I was told that I was being threatening and then the support agent disconnected the chat and refused to answer any further attempts to make contact with her. What kind of help desk model is that? What kind of business leaves no way of escalating issues and resolving/repairing problems for 3 days when their business is open? What kind of customer services tells a customer they may not speak to management regarding a issue and then refuses to even communicate with the customer because of false staements regarding threats? What kind of business violates its own posted Terms & Conditions and implements a policy that is only known to exist by them and refuses to share any information regarding this non mentioned policy in any way with the customer who is being effected by it? What type of business refuses to communicate with the customer in regards to the issue but instead appears to hide all information instead? What kind of business advertises as a primary feature "Instant Withdrawals" but then does not do it?
I've been a loyal customer for over a year never complaining or reviewing how they take my funds when I consistently lost and they profited from me, now they decide to treat me poorly and delay and say nothing while violating their own sites rules. My opinion of FotuneJack has been severely affected by this and how they have chosen to not handle it in the most extreme negative.
You are obviously biased Oilacris, Just to break down the garbage you posted...
More than a few minutes is too long 70 hours needs a solid apology, what maintenance are you referring to? gabarage even so, Bad management.
This is not a single scenario, A few people have posted here and elsewhere that their withdrawals have been delayed for over 24 hours, Which is very bad.
The new year is when they should be the most efficient, there are many people around the world who don't celebrate NYE again if this is a excuse, Bad management!
What about the player who chooses to celebrate NYE with a relaxing gamble and wins, But really loses when he has to endure this ordeal of waiting for his funds and terrible treatment? Bad management!
I had BTC3 I was saving for when fortunejack apologised to this player and reassured bitcointalk that their withdrawal system has been fixed and all withdrawals will be process in under 24 hours, Now I will take my BTC to a sportsbook instead. I am annoyed because I like playing there, But gamblers need to stand for their rights and not accept being treated like rubbish!
Over 72 Hours 4 Days Now.
Latest chat response:
LIVE CHAT
EMILY
1:17 pm
Hello copenman. How may I help you?
COPENMAN
Can I please get an update on my withdrawal
EMILY
Thank you for contacting FortuneJack support team! the withdrawal is still in process. You will need to wait.
COPENMAN
Please provide more information on what is causing the delay of now 4 days
EMILY
I am not able to provide the details on this. As you were informed our fraud team needs some time to complete the process. It is just the matter of time.
COPENMAN
can I speak to someone who can provide me with more information please?
EMILY
The only person you are able to talk is the live chat agent.
COPENMAN
Why can't I speak to anyone else?
can someone call me?
EMILY
We do no have any other service. All the cases are forwarded from us to the management. We are aware of the delay of your withdrawal and as you know it has to be checked by our fraud team. It requires the time, and there is nothing that can be done for the moment except waiting.
COPENMAN
can someone from management contact me or someone from the fraud team?
EMILY
We do not have similar service. You are able to contact us any time you like. If we will have any update you will be informed on your email which is [email protected]
COPENMAN
Why wouldn't someone from management be able to contact me and let me know what is going on they surely are capable of communicating with you so why can't they contact me directly?
EMILY
There is no need to contact you directly as we are informing you on the reason of the delay. It is delayed by fraud department and the process takes time.
Please be more patience ad wait.
COPENMAN
Yes you are telling me it is delayed by fraud department but not actually saying why it needs this much time or any other information at all like how much longer, what stage of their process are they at, what if any issue they may have identified, etc. Or why you refuse and get to deciede weather or not management needs to speak to me. I am the customer I get to deciede weather or not I would like to speak to management. Why do all agents refuse to let me speak to anyone in management and get to deciede weather or not management should be contacted?
EMILY
I understand the importance of the funds and sources however for this moment we do not have any details of the investigation. As soon as they will be known for us we definitely share it with you.
COPENMAN
I have been extremely patient considering the amount of time and being given no information exept that it's with the fraud department also being told 24 hours which has passed then 48 hours which has passed and now not even being given anytime frame at all just being told to wait and why you are unable to get any information or details on your own process is just making it worse.
Nothig is being shared with me just the same thing over and over with fraud team and missed times your eam has told me would you be patient when getting the same?
EMILY
We do apologize for it, I hope it will be completed shortly. We are not sharing the details simply because we are not aware of them. Nothing personal, kindly asking you to wait longer.
COPENMAN
I do realize your team personally is not withholding the information but your management should be giving me some information on the delay but appear to not care about the customer only care about the money they get from me which has been substanial over the life of my account and I've never complained when you won my money but now I win their money they choose to leave me in the dark and delay for 4 days providing no information or reasons
EMILY
I can understand how hard it is to wait for these days, however please be sure there is no reason for you to worry. Only to wait a bit longer.
COPENMAN
Unfortunately I can't be sure to not worry as I can see no reason for it to take this long and have no idea weather or not I will be paid what I won at this point. Have a nice day.
I have made a total of 154 BTC in deposits sense opening my account with Fortune Jack in November of 2015 (little over a year ago). During that time I have only made one withdrawal in the amount of 0.16287182BTC. Processing my withdrawal for the 14BTC I fairly won should not take, the now 96 and climbing hours, to approve. Not to mention zero information as to what is causing the delay.
And the straight refusual to be allowed to speak to anyone in management or in a any position other then the agent for live chat, what kind of bussiness operates that way none I know of. This has got to be the absolute worst experience I have had yet involving a company and BitCoin. Shit I even got scammed by electronic cyrpto currency exchanges who stole my money right out and they had better customer support then this what the hell is your problem Fortune Jack owners I know you have to see this, shit I can't even get a response here. Extremely let down by what I thought to be a very legitimate company who apparently is not!
You deposited 154 btc but only withdrew 14 btc? Wow, it seems you lose serious amount of money here.
Exactly my point I gamble for my own enjoyment and don't mind losing as it is expected. But when I attempt to make a rather small withdrawal in comparison to what I've given to them I get a delay and no payout, bad business.
You are a ridiculously rich man actually, I think you should tighten your pocket because bitcoin is mooning, more and more scammers are around here. I suspect their delay is a dangerous action. Warning to you, don't let them richer any more. Ridiculous way to treat the customers, especially a customer gives them huge profit
January 02, 2017, 10:25:06 PM
Copenman, With what you have provided it is shocking they treat such a player in this way, Let alone any customer. I hope when fortunejack resolves this issue they make a statement to never do it again and apologize to you publicly.
I personally know how stressful waiting for withdrawals are, I have held off my BTC3 that I was going to play with at fortunejack until they apologize. Good luck buddy!
I personally know how stressful waiting for withdrawals are, I have held off my BTC3 that I was going to play with at fortunejack until they apologize. Good luck buddy!
January 02, 2017, 09:10:33 PM
~snip~
It's not the first time I've heard of this on FJ and I'm sure not the last but I am doubtful they won't eventually get that withdrawal processed. I agree more information should be given about the delays though. Give us an update when you know more!
14 BTC is actually a high amount and probably that it needs to be double checked, plus boxx you know that today is holiday so their staff probably isnt working and it might take a while for them to check this thing however if you actually know alot of this had happened in the past then you know that in the end they will pay the winners as well , cheers
You know I would have in the past been apt to agree and not have any problem with a delay in order to verify, that is until now. First told by support 24 hours that was on Friday the 30th at 20:00 site time, then told 48 hours that was on Saturday night, it is now coming up on 72 hours and still nothing, not one email, not one phone call, not one chat initiated while I'm logged in (other then the chats I have initiated). I can see 24 hours, even possibly 48 if a major issue, over 70 is just plain poor business practice and terrible customer support. I even requested to speak to someone in management regarding this issue and was told "No" by support on chat. When I stated I was filing a complaint and that I had posted my concerns on bitcoin-talk I was told that I was being threatening and then the support agent disconnected the chat and refused to answer any further attempts to make contact with her. What kind of help desk model is that? What kind of business leaves no way of escalating issues and resolving/repairing problems for 3 days when their business is open? What kind of customer services tells a customer they may not speak to management regarding a issue and then refuses to even communicate with the customer because of false staements regarding threats? What kind of business violates its own posted Terms & Conditions and implements a policy that is only known to exist by them and refuses to share any information regarding this non mentioned policy in any way with the customer who is being effected by it? What type of business refuses to communicate with the customer in regards to the issue but instead appears to hide all information instead? What kind of business advertises as a primary feature "Instant Withdrawals" but then does not do it?
I've been a loyal customer for over a year never complaining or reviewing how they take my funds when I consistently lost and they profited from me, now they decide to treat me poorly and delay and say nothing while violating their own sites rules. My opinion of FotuneJack has been severely affected by this and how they have chosen to not handle it in the most extreme negative.
You are obviously biased Oilacris, Just to break down the garbage you posted...
More than a few minutes is too long 70 hours needs a solid apology, what maintenance are you referring to? gabarage even so, Bad management.
This is not a single scenario, A few people have posted here and elsewhere that their withdrawals have been delayed for over 24 hours, Which is very bad.
The new year is when they should be the most efficient, there are many people around the world who don't celebrate NYE again if this is a excuse, Bad management!
What about the player who chooses to celebrate NYE with a relaxing gamble and wins, But really loses when he has to endure this ordeal of waiting for his funds and terrible treatment? Bad management!
I had BTC3 I was saving for when fortunejack apologised to this player and reassured bitcointalk that their withdrawal system has been fixed and all withdrawals will be process in under 24 hours, Now I will take my BTC to a sportsbook instead. I am annoyed because I like playing there, But gamblers need to stand for their rights and not accept being treated like rubbish!
Over 72 Hours 4 Days Now.
Latest chat response:
LIVE CHAT
EMILY
1:17 pm
Hello copenman. How may I help you?
COPENMAN
Can I please get an update on my withdrawal
EMILY
Thank you for contacting FortuneJack support team! the withdrawal is still in process. You will need to wait.
COPENMAN
Please provide more information on what is causing the delay of now 4 days
EMILY
I am not able to provide the details on this. As you were informed our fraud team needs some time to complete the process. It is just the matter of time.
COPENMAN
can I speak to someone who can provide me with more information please?
EMILY
The only person you are able to talk is the live chat agent.
COPENMAN
Why can't I speak to anyone else?
can someone call me?
EMILY
We do no have any other service. All the cases are forwarded from us to the management. We are aware of the delay of your withdrawal and as you know it has to be checked by our fraud team. It requires the time, and there is nothing that can be done for the moment except waiting.
COPENMAN
can someone from management contact me or someone from the fraud team?
EMILY
We do not have similar service. You are able to contact us any time you like. If we will have any update you will be informed on your email which is [email protected]
COPENMAN
Why wouldn't someone from management be able to contact me and let me know what is going on they surely are capable of communicating with you so why can't they contact me directly?
EMILY
There is no need to contact you directly as we are informing you on the reason of the delay. It is delayed by fraud department and the process takes time.
Please be more patience ad wait.
COPENMAN
Yes you are telling me it is delayed by fraud department but not actually saying why it needs this much time or any other information at all like how much longer, what stage of their process are they at, what if any issue they may have identified, etc. Or why you refuse and get to deciede weather or not management needs to speak to me. I am the customer I get to deciede weather or not I would like to speak to management. Why do all agents refuse to let me speak to anyone in management and get to deciede weather or not management should be contacted?
EMILY
I understand the importance of the funds and sources however for this moment we do not have any details of the investigation. As soon as they will be known for us we definitely share it with you.
COPENMAN
I have been extremely patient considering the amount of time and being given no information exept that it's with the fraud department also being told 24 hours which has passed then 48 hours which has passed and now not even being given anytime frame at all just being told to wait and why you are unable to get any information or details on your own process is just making it worse.
Nothig is being shared with me just the same thing over and over with fraud team and missed times your eam has told me would you be patient when getting the same?
EMILY
We do apologize for it, I hope it will be completed shortly. We are not sharing the details simply because we are not aware of them. Nothing personal, kindly asking you to wait longer.
COPENMAN
I do realize your team personally is not withholding the information but your management should be giving me some information on the delay but appear to not care about the customer only care about the money they get from me which has been substanial over the life of my account and I've never complained when you won my money but now I win their money they choose to leave me in the dark and delay for 4 days providing no information or reasons
EMILY
I can understand how hard it is to wait for these days, however please be sure there is no reason for you to worry. Only to wait a bit longer.
COPENMAN
Unfortunately I can't be sure to not worry as I can see no reason for it to take this long and have no idea weather or not I will be paid what I won at this point. Have a nice day.
I have made a total of 154 BTC in deposits sense opening my account with Fortune Jack in November of 2015 (little over a year ago). During that time I have only made one withdrawal in the amount of 0.16287182BTC. Processing my withdrawal for the 14BTC I fairly won should not take, the now 96 and climbing hours, to approve. Not to mention zero information as to what is causing the delay.
And the straight refusual to be allowed to speak to anyone in management or in a any position other then the agent for live chat, what kind of bussiness operates that way none I know of. This has got to be the absolute worst experience I have had yet involving a company and BitCoin. Shit I even got scammed by electronic cyrpto currency exchanges who stole my money right out and they had better customer support then this what the hell is your problem Fortune Jack owners I know you have to see this, shit I can't even get a response here. Extremely let down by what I thought to be a very legitimate company who apparently is not!
You deposited 154 btc but only withdrew 14 btc? Wow, it seems you lose serious amount of money here.
Exactly my point I gamble for my own enjoyment and don't mind losing as it is expected. But when I attempt to make a rather small withdrawal in comparison to what I've given to them I get a delay and no payout, bad business.
January 02, 2017, 09:04:59 PM
~snip~
It's not the first time I've heard of this on FJ and I'm sure not the last but I am doubtful they won't eventually get that withdrawal processed. I agree more information should be given about the delays though. Give us an update when you know more!
14 BTC is actually a high amount and probably that it needs to be double checked, plus boxx you know that today is holiday so their staff probably isnt working and it might take a while for them to check this thing however if you actually know alot of this had happened in the past then you know that in the end they will pay the winners as well , cheers
You know I would have in the past been apt to agree and not have any problem with a delay in order to verify, that is until now. First told by support 24 hours that was on Friday the 30th at 20:00 site time, then told 48 hours that was on Saturday night, it is now coming up on 72 hours and still nothing, not one email, not one phone call, not one chat initiated while I'm logged in (other then the chats I have initiated). I can see 24 hours, even possibly 48 if a major issue, over 70 is just plain poor business practice and terrible customer support. I even requested to speak to someone in management regarding this issue and was told "No" by support on chat. When I stated I was filing a complaint and that I had posted my concerns on bitcoin-talk I was told that I was being threatening and then the support agent disconnected the chat and refused to answer any further attempts to make contact with her. What kind of help desk model is that? What kind of business leaves no way of escalating issues and resolving/repairing problems for 3 days when their business is open? What kind of customer services tells a customer they may not speak to management regarding a issue and then refuses to even communicate with the customer because of false staements regarding threats? What kind of business violates its own posted Terms & Conditions and implements a policy that is only known to exist by them and refuses to share any information regarding this non mentioned policy in any way with the customer who is being effected by it? What type of business refuses to communicate with the customer in regards to the issue but instead appears to hide all information instead? What kind of business advertises as a primary feature "Instant Withdrawals" but then does not do it?
I've been a loyal customer for over a year never complaining or reviewing how they take my funds when I consistently lost and they profited from me, now they decide to treat me poorly and delay and say nothing while violating their own sites rules. My opinion of FotuneJack has been severely affected by this and how they have chosen to not handle it in the most extreme negative.
You are obviously biased Oilacris, Just to break down the garbage you posted...
More than a few minutes is too long 70 hours needs a solid apology, what maintenance are you referring to? gabarage even so, Bad management.
This is not a single scenario, A few people have posted here and elsewhere that their withdrawals have been delayed for over 24 hours, Which is very bad.
The new year is when they should be the most efficient, there are many people around the world who don't celebrate NYE again if this is a excuse, Bad management!
What about the player who chooses to celebrate NYE with a relaxing gamble and wins, But really loses when he has to endure this ordeal of waiting for his funds and terrible treatment? Bad management!
I had BTC3 I was saving for when fortunejack apologised to this player and reassured bitcointalk that their withdrawal system has been fixed and all withdrawals will be process in under 24 hours, Now I will take my BTC to a sportsbook instead. I am annoyed because I like playing there, But gamblers need to stand for their rights and not accept being treated like rubbish!
Over 72 Hours 4 Days Now.
Latest chat response:
LIVE CHAT
EMILY
1:17 pm
Hello copenman. How may I help you?
COPENMAN
Can I please get an update on my withdrawal
EMILY
Thank you for contacting FortuneJack support team! the withdrawal is still in process. You will need to wait.
COPENMAN
Please provide more information on what is causing the delay of now 4 days
EMILY
I am not able to provide the details on this. As you were informed our fraud team needs some time to complete the process. It is just the matter of time.
COPENMAN
can I speak to someone who can provide me with more information please?
EMILY
The only person you are able to talk is the live chat agent.
COPENMAN
Why can't I speak to anyone else?
can someone call me?
EMILY
We do no have any other service. All the cases are forwarded from us to the management. We are aware of the delay of your withdrawal and as you know it has to be checked by our fraud team. It requires the time, and there is nothing that can be done for the moment except waiting.
COPENMAN
can someone from management contact me or someone from the fraud team?
EMILY
We do not have similar service. You are able to contact us any time you like. If we will have any update you will be informed on your email which is [email protected]
COPENMAN
Why wouldn't someone from management be able to contact me and let me know what is going on they surely are capable of communicating with you so why can't they contact me directly?
EMILY
There is no need to contact you directly as we are informing you on the reason of the delay. It is delayed by fraud department and the process takes time.
Please be more patience ad wait.
COPENMAN
Yes you are telling me it is delayed by fraud department but not actually saying why it needs this much time or any other information at all like how much longer, what stage of their process are they at, what if any issue they may have identified, etc. Or why you refuse and get to deciede weather or not management needs to speak to me. I am the customer I get to deciede weather or not I would like to speak to management. Why do all agents refuse to let me speak to anyone in management and get to deciede weather or not management should be contacted?
EMILY
I understand the importance of the funds and sources however for this moment we do not have any details of the investigation. As soon as they will be known for us we definitely share it with you.
COPENMAN
I have been extremely patient considering the amount of time and being given no information exept that it's with the fraud department also being told 24 hours which has passed then 48 hours which has passed and now not even being given anytime frame at all just being told to wait and why you are unable to get any information or details on your own process is just making it worse.
Nothig is being shared with me just the same thing over and over with fraud team and missed times your eam has told me would you be patient when getting the same?
EMILY
We do apologize for it, I hope it will be completed shortly. We are not sharing the details simply because we are not aware of them. Nothing personal, kindly asking you to wait longer.
COPENMAN
I do realize your team personally is not withholding the information but your management should be giving me some information on the delay but appear to not care about the customer only care about the money they get from me which has been substanial over the life of my account and I've never complained when you won my money but now I win their money they choose to leave me in the dark and delay for 4 days providing no information or reasons
EMILY
I can understand how hard it is to wait for these days, however please be sure there is no reason for you to worry. Only to wait a bit longer.
COPENMAN
Unfortunately I can't be sure to not worry as I can see no reason for it to take this long and have no idea weather or not I will be paid what I won at this point. Have a nice day.
I have made a total of 154 BTC in deposits sense opening my account with Fortune Jack in November of 2015 (little over a year ago). During that time I have only made one withdrawal in the amount of 0.16287182BTC. Processing my withdrawal for the 14BTC I fairly won should not take, the now 96 and climbing hours, to approve. Not to mention zero information as to what is causing the delay.
And the straight refusual to be allowed to speak to anyone in management or in a any position other then the agent for live chat, what kind of bussiness operates that way none I know of. This has got to be the absolute worst experience I have had yet involving a company and BitCoin. Shit I even got scammed by electronic cyrpto currency exchanges who stole my money right out and they had better customer support then this what the hell is your problem Fortune Jack owners I know you have to see this, shit I can't even get a response here. Extremely let down by what I thought to be a very legitimate company who apparently is not!
You deposited 154 btc but only withdrew 14 btc? Wow, it seems you lose serious amount of money here.
January 02, 2017, 09:01:37 PM
~snip~
It's not the first time I've heard of this on FJ and I'm sure not the last but I am doubtful they won't eventually get that withdrawal processed. I agree more information should be given about the delays though. Give us an update when you know more!
14 BTC is actually a high amount and probably that it needs to be double checked, plus boxx you know that today is holiday so their staff probably isnt working and it might take a while for them to check this thing however if you actually know alot of this had happened in the past then you know that in the end they will pay the winners as well , cheers
You know I would have in the past been apt to agree and not have any problem with a delay in order to verify, that is until now. First told by support 24 hours that was on Friday the 30th at 20:00 site time, then told 48 hours that was on Saturday night, it is now coming up on 72 hours and still nothing, not one email, not one phone call, not one chat initiated while I'm logged in (other then the chats I have initiated). I can see 24 hours, even possibly 48 if a major issue, over 70 is just plain poor business practice and terrible customer support. I even requested to speak to someone in management regarding this issue and was told "No" by support on chat. When I stated I was filing a complaint and that I had posted my concerns on bitcoin-talk I was told that I was being threatening and then the support agent disconnected the chat and refused to answer any further attempts to make contact with her. What kind of help desk model is that? What kind of business leaves no way of escalating issues and resolving/repairing problems for 3 days when their business is open? What kind of customer services tells a customer they may not speak to management regarding a issue and then refuses to even communicate with the customer because of false staements regarding threats? What kind of business violates its own posted Terms & Conditions and implements a policy that is only known to exist by them and refuses to share any information regarding this non mentioned policy in any way with the customer who is being effected by it? What type of business refuses to communicate with the customer in regards to the issue but instead appears to hide all information instead? What kind of business advertises as a primary feature "Instant Withdrawals" but then does not do it?
I've been a loyal customer for over a year never complaining or reviewing how they take my funds when I consistently lost and they profited from me, now they decide to treat me poorly and delay and say nothing while violating their own sites rules. My opinion of FotuneJack has been severely affected by this and how they have chosen to not handle it in the most extreme negative.
You are obviously biased Oilacris, Just to break down the garbage you posted...
More than a few minutes is too long 70 hours needs a solid apology, what maintenance are you referring to? gabarage even so, Bad management.
This is not a single scenario, A few people have posted here and elsewhere that their withdrawals have been delayed for over 24 hours, Which is very bad.
The new year is when they should be the most efficient, there are many people around the world who don't celebrate NYE again if this is a excuse, Bad management!
What about the player who chooses to celebrate NYE with a relaxing gamble and wins, But really loses when he has to endure this ordeal of waiting for his funds and terrible treatment? Bad management!
I had BTC3 I was saving for when fortunejack apologised to this player and reassured bitcointalk that their withdrawal system has been fixed and all withdrawals will be process in under 24 hours, Now I will take my BTC to a sportsbook instead. I am annoyed because I like playing there, But gamblers need to stand for their rights and not accept being treated like rubbish!
Over 72 Hours 4 Days Now.
Latest chat response:
LIVE CHAT
EMILY
1:17 pm
Hello copenman. How may I help you?
COPENMAN
Can I please get an update on my withdrawal
EMILY
Thank you for contacting FortuneJack support team! the withdrawal is still in process. You will need to wait.
COPENMAN
Please provide more information on what is causing the delay of now 4 days
EMILY
I am not able to provide the details on this. As you were informed our fraud team needs some time to complete the process. It is just the matter of time.
COPENMAN
can I speak to someone who can provide me with more information please?
EMILY
The only person you are able to talk is the live chat agent.
COPENMAN
Why can't I speak to anyone else?
can someone call me?
EMILY
We do no have any other service. All the cases are forwarded from us to the management. We are aware of the delay of your withdrawal and as you know it has to be checked by our fraud team. It requires the time, and there is nothing that can be done for the moment except waiting.
COPENMAN
can someone from management contact me or someone from the fraud team?
EMILY
We do not have similar service. You are able to contact us any time you like. If we will have any update you will be informed on your email which is [email protected]
COPENMAN
Why wouldn't someone from management be able to contact me and let me know what is going on they surely are capable of communicating with you so why can't they contact me directly?
EMILY
There is no need to contact you directly as we are informing you on the reason of the delay. It is delayed by fraud department and the process takes time.
Please be more patience ad wait.
COPENMAN
Yes you are telling me it is delayed by fraud department but not actually saying why it needs this much time or any other information at all like how much longer, what stage of their process are they at, what if any issue they may have identified, etc. Or why you refuse and get to deciede weather or not management needs to speak to me. I am the customer I get to deciede weather or not I would like to speak to management. Why do all agents refuse to let me speak to anyone in management and get to deciede weather or not management should be contacted?
EMILY
I understand the importance of the funds and sources however for this moment we do not have any details of the investigation. As soon as they will be known for us we definitely share it with you.
COPENMAN
I have been extremely patient considering the amount of time and being given no information exept that it's with the fraud department also being told 24 hours which has passed then 48 hours which has passed and now not even being given anytime frame at all just being told to wait and why you are unable to get any information or details on your own process is just making it worse.
Nothig is being shared with me just the same thing over and over with fraud team and missed times your eam has told me would you be patient when getting the same?
EMILY
We do apologize for it, I hope it will be completed shortly. We are not sharing the details simply because we are not aware of them. Nothing personal, kindly asking you to wait longer.
COPENMAN
I do realize your team personally is not withholding the information but your management should be giving me some information on the delay but appear to not care about the customer only care about the money they get from me which has been substanial over the life of my account and I've never complained when you won my money but now I win their money they choose to leave me in the dark and delay for 4 days providing no information or reasons
EMILY
I can understand how hard it is to wait for these days, however please be sure there is no reason for you to worry. Only to wait a bit longer.
COPENMAN
Unfortunately I can't be sure to not worry as I can see no reason for it to take this long and have no idea weather or not I will be paid what I won at this point. Have a nice day.
I have made a total of 154 BTC in deposits sense opening my account with Fortune Jack in November of 2015 (little over a year ago). During that time I have only made two (2) withdrawals in the amount totaling 0.97401274BTC. Processing my withdrawal for the 14BTC I fairly won should not take, the now 96 and climbing hours, to approve. Not to mention zero information as to what is causing the delay.
And the straight refusal to be allowed to speak to anyone in management or in a any position other then the agent for live chat, what kind of business operates that way none I know of. This has got to be the absolute worst experience I have had yet involving a company and Bit Coin. Shit I even got scammed by electronic cyrpto currency exchanges who stole my money right out and they had better customer support then this what the hell is your problem Fortune Jack owners I know you have to see this, shit I can't even get a response here. Extremely let down by what I thought to be a very legitimate company who apparently is not!
Jump to: