I am new to bitcoin and sign up for Fortune Jack 2 days ago and made deposit of 60 millibits ( 0.06 of 1 bitcoin )
before i send the bitcoin i read about the sign up bonus very carefully, every word.
i do the deposit and bonus and i see it works perfectly as i know have 120 millibits after sending only 60
i dont play right away but investigate moreso, look at all the games maybe for 20 minutes. then i am ready to play and i see now, bonus is gone and only 60 millibits in account.
live chat doesnt work so i email support. then i get impatient and decide to play with the 60 millibits on a slot machine and lose it.
now i know maybe i will not get the bonus, but still no response and i curious why my bonus disappeared and so i try and chat works. they tell me to send email...
before i send email i find history and see this my balance goes down next to "poker"
https://snag.gy/3XzNM1.jpgi remember, i registered for a tournament starting the next day but un register right away and never play it. i was just experimenting dont know why but it was not in any of the rules not allowed so i didnt think much of it, i would of played poker if i had more time to be fair. so i explain this in my second email what i found.
then i finally get response:
Hello,
Please be informed that we found the reason behind disappearance of your bonus. As a result of our investigation it was verified that you have played poker in 2016-05-24 04:25:50 by casino time.
As a gentle reminder, if you place a bet in poker your bonus will become void. While loading poker lobby we have placed a warning, in order to prevent cancellation of the bonus.
Please check an example of the warning.
If any other questions or concerns arise please feel free to inquire.
Thank you for playing with us!
Regards,
Andreas,
FortuneJack Team
They show me example is the for the 2 seconds it takes for poker to load it says it will void bonus.
I didn't even play but even then
Why would they have this important term on a momentary loading screen instead of with the rest of the rules!? It makes no sense!I'm still waiting on response now but overall my experience at your site has been very disappointing.
Now it has been 3 days and they have not returned my email. I dont know if its normal to take weekend off but I email before friday morning and talk to chat and they say they will help me soon wtf