FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting - page 541.

dakrusha

member

Activity: 93

Merit: 10

Quote from: FortuneJack on June 30, 2015, 07:07:51 AM

Quote from: dakrusha on June 30, 2015, 07:03:53 AM

Quote from: FortuneJack on June 30, 2015, 03:42:37 AM

Quote from: dakrusha on June 29, 2015, 07:30:37 PM

I really am at a loss? This place used to care about its customers. I've emailed, pmed, and posted my issues. They v said that they would look at the withdrawal issue and get back to me. The customer service is abominable. No reply. You can keep the fucking money. It's the lack of respect with no real response that possess me off. I will never deposit another dime into this shit hole of a site.

You indicated a wrong wallet which is why the transaction did not take place. It is unfair to blame us in this regard. We are giving you back your money and next time be more attentive.

We are sorry if it took long time to solve the issue but it was your fault after all.

You're an idiot. It's your tardiness in reply and still you blame others. Plenty of other places to v play you ass hat. There will be no next time because I will never play at your casino because of your shitty customer service. You blame the client and you are super defensive. An I'm sorry v would have sufficed but you blame me. Fuck you and e horse you ride on you piece of shit.

Listen friend, I told you yesterday that we would check the issue and contact you back. It was 1 day delay and you went berserk here. You know what will happen if you use wrong wallet(account address) during transactions in real bank? You will lose that money for ever. In your case we returned the money to you.

When it's customer's fault, it is normal to take it 1 or 2 days. If it was our fault, for sure we would take the blame. There were such issues and we gave players +10% bonus as a compensation.

For the rest of the garbage you wrote, it's your right to do so but let it be up to your conscience.

Where does it say in your site that if the customer is at fault that it takes two to three days. It says 24/7 customer service. At no point does it refer to culpability and the extended time to communicate. Also, I'm pretty sure I had the right address since I cut and pasted. Even if it was my fault, your attitude is a disgrace. I'm done with your asinine logic and shit service. My conscience is clear you lummox.

FortuneJack

legendary

Activity: 2339

Merit: 1204

www.fortunejack.com

Quote from: dakrusha on June 30, 2015, 07:03:53 AM

Quote from: FortuneJack on June 30, 2015, 03:42:37 AM

Quote from: dakrusha on June 29, 2015, 07:30:37 PM

I really am at a loss? This place used to care about its customers. I've emailed, pmed, and posted my issues. They v said that they would look at the withdrawal issue and get back to me. The customer service is abominable. No reply. You can keep the fucking money. It's the lack of respect with no real response that possess me off. I will never deposit another dime into this shit hole of a site.

You indicated a wrong wallet which is why the transaction did not take place. It is unfair to blame us in this regard. We are giving you back your money and next time be more attentive.

We are sorry if it took long time to solve the issue but it was your fault after all.

You're an idiot. It's your tardiness in reply and still you blame others. Plenty of other places to v play you ass hat. There will be no next time because I will never play at your casino because of your shitty customer service. You blame the client and you are super defensive. An I'm sorry v would have sufficed but you blame me. Fuck you and e horse you ride on you piece of shit.

Listen friend, I told you yesterday that we would check the issue and contact you back. It was 1 day delay and you went berserk here. You know what will happen if you use wrong wallet(account address) during transactions in real bank? You will lose that money for ever. In your case we returned the money to you.

When it's customer's fault, it is normal to take it 1 or 2 days. If it was our fault, for sure we would take the blame. There were such issues and we gave players +10% bonus as a compensation.

For the rest of the garbage you wrote, it's your right to do so but let it be up to your conscience.

dakrusha

member

Activity: 93

Merit: 10

Quote from: FortuneJack on June 30, 2015, 03:42:37 AM

Quote from: dakrusha on June 29, 2015, 07:30:37 PM

I really am at a loss? This place used to care about its customers. I've emailed, pmed, and posted my issues. They v said that they would look at the withdrawal issue and get back to me. The customer service is abominable. No reply. You can keep the fucking money. It's the lack of respect with no real response that possess me off. I will never deposit another dime into this shit hole of a site.

You indicated a wrong wallet which is why the transaction did not take place. It is unfair to blame us in this regard. We are giving you back your money and next time be more attentive.

We are sorry if it took long time to solve the issue but it was your fault after all.

You're an idiot. It's your tardiness in reply that pissed me off and still you blame others. Plenty of other places to play you ass hat. There will be no next time because I will never play at your casino because of your shitty customer service, more specifically, your inability to communicate with the client. You blame the client and you are super defensive. An I'm sorry would have sufficed but you blame me. Fuck you and the horse you ride on you piece of shit. Your arrogance if appalling and you have v no accountability. In short, fuck you.

FortuneJack

legendary

Activity: 2339

Merit: 1204

www.fortunejack.com

Quote from: micky123 on June 30, 2015, 05:31:38 AM

Quote from: FortuneJack on June 30, 2015, 05:28:52 AM

Quote from: micky123 on June 30, 2015, 05:20:07 AM

Quote from: FortuneJack on June 30, 2015, 05:14:32 AM

Quote from: micky123 on June 30, 2015, 04:57:02 AM

I have a serious issue with the way the JWD issue is being handled.

You have "returned" the tickets to us, which means that the JWD tickets go into the next drawing. However, this is unfair imo. Reasons below:

I had 405 tickets last week and my closest competitor had 187 tickets, which means i was in a much better position to win considering odds. This week player Lucky has 1200 tickets because he did not play too much last week but played a lot this week. So clearly, my competitive advantage has been lost.

If there was technical error, i guess it would be better to refund the tickets or hold 2 separate JWD draws - 1 for last week and 1 for this week. Only last week tickets should go into the pool for last week and this weeks should go into the pool for this week.

Combining tickets for two weeks is wrong because you are advertising 1 BTC prize for every week and this is not happening.

I understand your point. There was some technical error and for that reason we returned the tickets back. You were in much better position last week for sure, but this was not done on purpose of course. At this point we are just returning you back your tickets so you can use them this week. Your chances of winning might be lower, but the money you spent to get those tickets are not going to be lost as we gave everyone their tickets back.

How is that fair? Will there be a 2 BTC prize pool this week?

You paid for those tickets and you already played. JWD is just a gift, a promotion. You are asking us to give "back" the money for the gift that had technical problems. Basically we are giving gifts every week, we had technical problem last week and you are demanding that gift now. We gave you back the tickets though. How is it not fair?

How is it not fair? Did you read your statement above? My chances to win have gone down by x3 and you say this is fair? BTW you are charging a small cut off every ticket that is played in Bingo, which i assume is what goes into the 1 BTC JWD prize pool. Why are you charging this fee per ticket if not?

Can you prove with a screenshot that we are deducting additional fees for tickets? This is not a challenge, we will genuinely check it after that.

In any case, we returned the tickets to you and that's maximum what we could have done now. But in the future we are planning improvements for bingo to make it a better game and more comfortable for the users.

micky123

legendary

Activity: 1022

Merit: 1005

Quote from: FortuneJack on June 30, 2015, 05:28:52 AM

Quote from: micky123 on June 30, 2015, 05:20:07 AM

Quote from: FortuneJack on June 30, 2015, 05:14:32 AM

Quote from: micky123 on June 30, 2015, 04:57:02 AM

I have a serious issue with the way the JWD issue is being handled.

You have "returned" the tickets to us, which means that the JWD tickets go into the next drawing. However, this is unfair imo. Reasons below:

I had 405 tickets last week and my closest competitor had 187 tickets, which means i was in a much better position to win considering odds. This week player Lucky has 1200 tickets because he did not play too much last week but played a lot this week. So clearly, my competitive advantage has been lost.

If there was technical error, i guess it would be better to refund the tickets or hold 2 separate JWD draws - 1 for last week and 1 for this week. Only last week tickets should go into the pool for last week and this weeks should go into the pool for this week.

Combining tickets for two weeks is wrong because you are advertising 1 BTC prize for every week and this is not happening.

I understand your point. There was some technical error and for that reason we returned the tickets back. You were in much better position last week for sure, but this was not done on purpose of course. At this point we are just returning you back your tickets so you can use them this week. Your chances of winning might be lower, but the money you spent to get those tickets are not going to be lost as we gave everyone their tickets back.

How is that fair? Will there be a 2 BTC prize pool this week?

You paid for those tickets and you already played. JWD is just a gift, a promotion. You are asking us to give "back" the money for the gift that had technical problems. Basically we are giving gifts every week, we had technical problem last week and you are demanding that gift now. We gave you back the tickets though. How is it not fair?

How is it not fair? Did you read your statement above? My chances to win have gone down by x3 and you say this is fair? BTW you are charging a small cut off every ticket that is played in Bingo, which i assume is what goes into the 1 BTC JWD prize pool. Why are you charging this fee per ticket if not?

FortuneJack

legendary

Activity: 2339

Merit: 1204

www.fortunejack.com

Quote from: micky123 on June 30, 2015, 05:20:07 AM

Quote from: FortuneJack on June 30, 2015, 05:14:32 AM

Quote from: micky123 on June 30, 2015, 04:57:02 AM

I have a serious issue with the way the JWD issue is being handled.

You have "returned" the tickets to us, which means that the JWD tickets go into the next drawing. However, this is unfair imo. Reasons below:

I had 405 tickets last week and my closest competitor had 187 tickets, which means i was in a much better position to win considering odds. This week player Lucky has 1200 tickets because he did not play too much last week but played a lot this week. So clearly, my competitive advantage has been lost.

If there was technical error, i guess it would be better to refund the tickets or hold 2 separate JWD draws - 1 for last week and 1 for this week. Only last week tickets should go into the pool for last week and this weeks should go into the pool for this week.

Combining tickets for two weeks is wrong because you are advertising 1 BTC prize for every week and this is not happening.

I understand your point. There was some technical error and for that reason we returned the tickets back. You were in much better position last week for sure, but this was not done on purpose of course. At this point we are just returning you back your tickets so you can use them this week. Your chances of winning might be lower, but the money you spent to get those tickets are not going to be lost as we gave everyone their tickets back.

How is that fair? Will there be a 2 BTC prize pool this week?

You paid for those tickets and you already played. JWD is just a gift, a promotion. You are asking us to give "back" the money for the gift that had technical problems. Basically we are giving gifts every week, we had technical problem last week and you are demanding that gift now. We gave you back the tickets though. How is it not fair?

micky123

legendary

Activity: 1022

Merit: 1005

Quote from: FortuneJack on June 30, 2015, 05:14:32 AM

Quote from: micky123 on June 30, 2015, 04:57:02 AM

I have a serious issue with the way the JWD issue is being handled.

You have "returned" the tickets to us, which means that the JWD tickets go into the next drawing. However, this is unfair imo. Reasons below:

I had 405 tickets last week and my closest competitor had 187 tickets, which means i was in a much better position to win considering odds. This week player Lucky has 1200 tickets because he did not play too much last week but played a lot this week. So clearly, my competitive advantage has been lost.

If there was technical error, i guess it would be better to refund the tickets or hold 2 separate JWD draws - 1 for last week and 1 for this week. Only last week tickets should go into the pool for last week and this weeks should go into the pool for this week.

Combining tickets for two weeks is wrong because you are advertising 1 BTC prize for every week and this is not happening.

I understand your point. There was some technical error and for that reason we returned the tickets back. You were in much better position last week for sure, but this was not done on purpose of course. At this point we are just returning you back your tickets so you can use them this week. Your chances of winning might be lower, but the money you spent to get those tickets are not going to be lost as we gave everyone their tickets back.

How is that fair? Will there be a 2 BTC prize pool this week?

I would like a refund for the amount i spent on these tickets, i think you guys deduct 0.003 btc per 36 tickets, so going by that logic please refund me 0.03375.

I will play separately for this week.

FortuneJack

legendary

Activity: 2339

Merit: 1204

www.fortunejack.com

Quote from: micky123 on June 30, 2015, 04:57:02 AM

I have a serious issue with the way the JWD issue is being handled.

You have "returned" the tickets to us, which means that the JWD tickets go into the next drawing. However, this is unfair imo. Reasons below:

I had 405 tickets last week and my closest competitor had 187 tickets, which means i was in a much better position to win considering odds. This week player Lucky has 1200 tickets because he did not play too much last week but played a lot this week. So clearly, my competitive advantage has been lost.

If there was technical error, i guess it would be better to refund the tickets or hold 2 separate JWD draws - 1 for last week and 1 for this week. Only last week tickets should go into the pool for last week and this weeks should go into the pool for this week.

Combining tickets for two weeks is wrong because you are advertising 1 BTC prize for every week and this is not happening.

I understand your point. There was some technical error and for that reason we returned the tickets back. You were in much better position last week for sure, but this was not done on purpose of course. At this point we are just returning you back your tickets so you can use them this week. Your chances of winning might be lower, but the money you spent to get those tickets are not going to be lost as we gave everyone their tickets back.

micky123

legendary

Activity: 1022

Merit: 1005

I have a serious issue with the way the JWD issue is being handled.

You have "returned" the tickets to us, which means that the JWD tickets go into the next drawing. However, this is unfair imo. Reasons below:

I had 405 tickets last week and my closest competitor had 187 tickets, which means i was in a much better position to win considering odds. This week player Lucky has 1200 tickets because he did not play too much last week but played a lot this week. So clearly, my competitive advantage has been lost.

If there was technical error, i guess it would be better to refund the tickets or hold 2 separate JWD draws - 1 for last week and 1 for this week. Only last week tickets should go into the pool for last week and this weeks should go into the pool for this week.

Combining tickets for two weeks is wrong because you are advertising 1 BTC prize for every week and this is not happening.

FortuneJack

legendary

Activity: 2339

Merit: 1204

www.fortunejack.com

Quote from: dakrusha on June 29, 2015, 07:30:37 PM

I really am at a loss? This place used to care about its customers. I've emailed, pmed, and posted my issues. They v said that they would look at the withdrawal issue and get back to me. The customer service is abominable. No reply. You can keep the fucking money. It's the lack of respect with no real response that possess me off. I will never deposit another dime into this shit hole of a site.

You indicated a wrong wallet which is why the transaction did not take place. It is unfair to blame us in this regard. We are giving you back your money and next time be more attentive.

We are sorry if it took long time to solve the issue but it was your fault after all.

dakrusha

member

Activity: 93

Merit: 10

I really am at a loss? This place used to care about its customers. I've emailed, pmed, and posted my issues. They v said that they would look at the withdrawal issue and get back to me. The customer service is abominable. No reply. You can keep the fucking money. It's the lack of respect with no real response that possess me off. I will never deposit another dime into this shit hole of a site.

dakrusha

member

Activity: 93

Merit: 10

Quote from: FortuneJack on June 29, 2015, 10:57:53 AM

Quote from: dakrusha on June 29, 2015, 10:22:09 AM

Quote from: madmartyk on June 29, 2015, 10:17:19 AM

Quote from: madmartyk on June 29, 2015, 09:30:27 AM

Quote from: dakrusha on June 29, 2015, 09:28:49 AM

Quote from: dakrusha on June 29, 2015, 12:39:26 AM

Made a withdrawal that says it v is complete but I cannot check block chain id. Fortune jack id number is 204530518. My address shows no incoming deposit. What up? Love your site just wondering why this is not instant.

No response. Can't check block chain. This place used to be the best v customer services. Now it sucks. Give me my money back out a response. WTF? This place is slipping

I have never had an issue with a WD. I can tell you it can take a couple hours. How long have you been waiting?

Since yesterday. 12 hours or so. I never had a problem either until now but they refuse to respond. I just want to check the block chain to see if the problem is on their end or the receiving address.

Did you open a support ticket? Did you verify the address was valid? I agree they are usually very quick with tickets...

Wrote two support tickets before venting here. Just want someone to get back to me.

We did not receive any recent email about that issue. I guess this happens when we reply to the users and leave the link "unsubscribe from messages from fortunejack" in the quote section. This way someone can click unsubscribe and we don't receive email from the support ticket anymore. Thus we have to manually subscribe again. I am just explaining this for you guys not to think we don't care about customers. But there are users who do not contact us via the support ticket but directly at [email protected]. We will fix support ticket asap.

Anyway, we will check your issue right now. So basically you are waiting for a withdraw? What currency? And you have transaction id? Also give us the username at FortuneJack.

What happened to v checking? Garbage

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