Got a few withdrawals pending for many hours. How long does it take?
Apologies for late response, we had a busy weekend adding Instant Coin Exchange service and Blackjack to the website. Just to make it clear, withdraws up to 1 BTC are instant on FortuneJack, however, withdrawing more then 1 BTC as a single transaction require manual approval by our FRAUD protection team, may take up to 3 hours. We constantly increase limits as we grow organically, so we will be setting it on 5 BTC this week.
As noted above, we will be launching Blackjack and Instant Coin Exchange Service this week, hope you will enjoy it!
Eagerly waiting for BJ. Will BJ be included in the loyalty program for points?
Admin, like i said in my post above, you need to be more communicative. How about you setup an option where, if a player tries to withdraw 5 BTC (or whatever the limit is) they get a popup that states this information that it will take 3 hrs for withdrawal? A simple Java Script popup should do. This prevents them from being on tenterhooks and bombarding support email with tickets.
The work-around really, would be to withdraw less than 5 btc every transaction. Splitting the withdrawals into 2 will bypass the fraud check and since you don't charge any miner fee to the player, players would be happier too!
dont get it. 
