Topic: FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting - page 592. (Read 466627 times)

It would be useful if the form I was using knew that, and would somehow show me rather than giving me the impression I could use your site to exchange significant amounts of currency. I wouldn't have found out that you don't even support exchanging a single BTC for CLAM until I had deposited my BTC and tried to exchange it.


Then the problem still seems to be there. You won't let me exchange 5000 BTC, but you'll let me exchange 0.3 BTC 20000 times? What's the difference? At some point you need to take your market depth into account. Why not just present your market data to the user and let them buy as much as they like?


The error message I see is that I don't have enough funds. I need to make a deposit to see the message about the limit - but until I do, I don't know the limit, so I don't know how much to deposit. Easily fixed though - just make a note that you only allow exchanges up to 0.3 BTC.


I'm used to exchanges looking like this, so you can pick your price according to the depth you want:



Click on the price you want, and the price, volume, etc. is filled in for you.


Fair enough. I guess I was looking at it wrong. If I look at it as "not finished, and not intended to compete" then my criticisms are moot.

I don't find the cryptocurrency instant exchange on FJ.

If you make a trade for 0.3 BTC to buy some altcoins then an other trade, the second trade will usually be for a higher price.

Yup. It's relatively new, they've added it around 2 weeks ago.

So fortunejack also has a cryptocurrency exhange feature? Is this new?

I actually raised the issue in chat several times and remember another user Williamho also raising the same issue multiple times in chat. I remember that admin used to answer my queries in chat and also fix issues for me without the need to raise a support ticket. The time it took to resolve the issue was 12 hrs maybe, but i had raised the same issue in chat at least 3-4 times. You set the bar too high for me i guess, which is why i expected support to solve my issues without even raising a support ticket.

One more thing, has the limit for auto-WD been raised to 5 BTC? The other day MattyD was unable to WD 1 BTC automatically. Even user Drogan before him had the same issue IIRC!  

No dooglus could not buy any amount exceeding 0.3 BTC or equivalent in other currencies even if he tried, he would see an error message, like this:



So there is nothing wrong with Instant Exchange, at least not the issue that dooglus reports.


Regarding customer care aspect. We are sorry to hear that you have some concerns regarding customer care.  It was FortuneJack's good will to pay out several users remaining referral reward after the program was closed and Affiliate program started.  Referral payment was the issue which concerned only several users and it was handled manually. You case was handled within 12 hours, which is a standard time-frame for such issues. You did not express any concerns when your case was closed so I apologize for any inconvenience caused now

We are always listening to our customer suggestions and concerns and we will take your remarks into consideration.

The limits are as follows:

Min amount: 0.001 BTC OR equivalent in other cryptocurrencies
Max amount: 0.3 BTC OR equivalent in other cryptocurrencies

This are the limits for one transaction, you can do as many transaction as you wish.

Therefore if you actually clicked TRADE NOW! button the transaction that you mentioned would not go through and you would see an error message. So, no there are no issues with our exchange. Just inserting sell amount shows you possible amount you could get, it DOES NOT mean that you can exchange those amounts.

Since we launched our Instant Exchange recently, text describing limits and other details about our exchange is not added yet. We agree that our users should be informed what the limits are (many asked on support email and got the answer) but it has no connection with exchange functionality because you can not exchange more than 0.3 BTC and you will see an error message if you try.

Regarding your second point, taking into consideration our limits your concern is irrelevant. Plus, even though it is not the subject of this discussion, could you please show us any exchange where you insert your buy amount and "slippage", market depth and other factors are considered in the price that it shows? If I understand correctly you expect to get different price when inserting different Sell amounts but you should also note that inserting sell amounts is not a transaction therefore price change could not possibly be reflected. On the other hand, if you ask what happens if someone on the general market buys big amounts of specific coin, then our answer is that coin price will be updated (Price will increase) in the same time and amount as at major cryptocurrency exchanges and therefore market in general.


Finally, please note that FJ Exchange is not a product which tries to compete with major exchange websites. The aim is to offer more comfort to our users who wish to exchange coins in a fast an easy way.

Wow,

I do believe doogs can buy that much if he had to lol! Users like me wouldn't even have tried that!
There is something wrong with that exchange and FJ needs to look into it on priority.

Of late, it seems the customer care aspect has not been that great. Not sure why that is though! I have always had good customer service from them but my last issue of not being paid my referrals took some time to sort out. I would have expected to have such a small issue resolved in a matter of hours!
Also, there have been people complaining in chat that their WDs were going on hold. The other day MattyD was on chat and he had a 1 BTC WD pending, this shouldn't be the case as FJ said earlier that they have increased the limit to 5 BTC for manual WD.

Guys at FJ, time to pull up your socks. Accepting clam has also exposed you to some great folks and whales who can give you tremendous business, this is not the time to drop the ball on customer service!

I looked at your exchange a couple of days ago, but couldn't figure it out. I couldn't see it mentioned anywhere how many of each currency were available at each price.

Are you sure there are no issues with it? The exchange quoted me a price for a million CLAM, but that many don't even exist.

Usually the more you buy, the higher the price goes, due to 'slippage', market depth, etc. but from what I could see none of that exists on your 'exchange'. Could you explain how that's possible please?

Here's a screenshot of the offer it made me:

Lol Dooglus I can understand maybe 10% of all that coding 

Glad it's verified though.

Happy to know it Thanks

There are no issues with our exchange, it is working without any delays.

If you are experiencing any problems with or products you can email [email protected] or report a bug at [email protected]

Being a player there and also a signature "wearer" I'm really glad to read it from you  

Hi,

i don't know (cause i haven't much to try the exchange)... but someone is trying to exchange RDD to BTC and it seems impossible.

Can you verify if everything is ok on the exchange?

Thanks

Yes. I only played dice, and only checked about 20 rolls, but from what I saw it is provably fair.

i suggest all people try bingo
good luck boys and girls

the damn 14 in row loss on 2x

still people dont get that 2x kills always

the bingo herer is really cool. wished there were players there.


its fun with 10 people and 40 tickets

i guess you should only gamble clams from now on, going by your track record with other coins including BTC  . Happy new year 2015 to everyone!! Hope you win a lot this coming year!!

I've doubled  0.05 btc ( whit "dice" game ) but at the end I lost all :




However it was funny (only a little test).