2. It does not, we use standard international shipping. If you want to simplify the customs/import process, using one of our resellers (if there is one local) is usually the best option.
did want to ensure they were rugged enough to withstand normal use for a HWW. On future devices we'll explore testing to specific standards, will bring this up to the team today as a reference!
Regarding both topics that ETFbitcoin brought up, I would like to highlight[1] my initial discussion with @zherbert regarding the way shipping costs are calculated when talking about other countries besides USA and how (perhaps) it could be improved:
I think there is a way where we could pay the import tax on behalf of the customer, and therefore charge them for the estimated tax during checkout. I'll explore if this is possible, because I like your idea. The only downside would be if the estimate is consistently lower than the actual tax; that would eat into our margins and we aren't quite as big as Amazon
![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
So while the client is making the purchase he was to directly pay it to UPS instead to Foundation as a company? I may be thinking this wrong and I would love your input but, from a user perspective, this operation seems like it's a bit confuse - If I'm willing to pay for such a premium for such a device (considering the offers in the market), the least that I would expect is that I would pay whatever had to pay to Foundation and then the order would eventually come to my house - no need to make two separate transactions, one for you and one for UPS. I may be wrong on the following assumption, but doesn't it mean that by paying directly to UPS it makes me the one responsible for the package, thus it would be me who would have to argue with them if something went bad as opposed to being Foundation the ones responsible to care and making sure that the package arrives with no problems?
[1]https://bitcointalksearch.org/topic/m.61764293