Did you add [email protected] to your contacts list as suggested by TheQuin?
The other thing that comes to my mind is that you may have blocked the email address in question mistakenly.
Go to "Security and Privacy" and check blocked addresses.
Hello thanks for the reply, but I have already added the email [email protected] to the contact list twice and I have also looked at the security of the email and the email [email protected] is not blocked, however I still do not receive email from [email protected] to retrieve my password, and it doesn't appear in any other folder or in spam either, the email simply doesn't arrive., is it possible to send it or receive it in [email protected] some other way???
thanks,