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Anyways, it's all good still, the most important thing afterall is the fact that we now know that the management of Freebitco is making an effort to fix their issues, and think this is a welcome development.
Yes, exactly. This is what we expect from freebitco.in which previously experienced several problems. Customer support will help all users to solve their problems, so maybe this has improved a lot.
From the account name "CSFBC", I think it represents "Customer Service Freebitco.in". But first, welcome to the forum and congratulations on your new job. I really hope that many issues are resolved fairly when casinos have customer support representatives on the forum.
I think it's more like "Customer service for freebitco casino", but still, the abbreviation doesn't really stand out if you ask me, most especially when it comes to forum members being able to know or differentiate normal regular users from the customer support, that Monika still looks more like it's a normal user if you ask me.
What would have been more appropriate as a username for the customer care would be "Freebitco CM" or "Freebitco CS", the "CM" simply means "Community manager", while the "CS" simply means "Customer support".
We all only are guessing what the username means. I believe it was chosen intentionally but what it means, we will when the CSFBC account confirms it and I hope it will come together with a text description on the account too.
Customer Support
Customer Service
They are all good and honestly, I don't care what will be used and I only recommended CSFBC account and the operator needs to add an account description for its role on FreeBitco.in company. It's simple but can help to avoid incorrect understanding.
As I said before, I agree with adding descriptions to accounts that will handle customer. In this case, CSFBC has responded to this suggestion and he has agreed with it. However, as of the time I wrote this, CSFBC had not added that description. Maybe that's okay because after all there are still more important things they have to solve, especially customer problems.
Hi ShowOff and Fivestar4everMVP
Thank you for your posts.
The Account name 'CSFBC' stands for Customer Support Free Bitco.in, I appreciate your feedback regarding the name and text description. Therefore, I will look at this in more detail, so as to better represent the Customer Support Team and facilitate ease of use for everyone.
Best Regards,
Customer Support Team
FreeBitco.in
idle summer months action is not unfamiliar.
Transparency! 