I am an victim of there shit costumer support, they took more than a week to get my EOS transferred to there account. I faced a problem about the EOS memo while transferring some EOS to EOSfreewallet, as there was a space included in the memo and my EOS were sent somewhere else. I contacted the support and got a email back, which reads as follows
The memo was not written properly in your transaction as there is a space in the beggining:
https://eospark.com/tx/xxxxxxIt should be written as "memo": "4948547030096397" (not "memo": " 4948547030096397"). I hope that you can see the difference.
Later after some unwanted back and forth emails, I got this email.
Your request for a refund has been submitted for processing. However, it's not a matter of a couple of clicks, but rather a complex process that requires lots of time and significant human resources.
We receive several hundred refund requests every month, which creates extra load on our technical team.
Please note that the refund is a paid solution. It makes 10% of the transaction amount but not more than 30 USD.
The ETA for this operation is 60 days; the fee shall be deducted from the recovered amount as of the date when the actual refund is completed.
Thank you for your patience!
So, if you see, they do refund but as an paid solution !
At that time, my funds were like more of an importance to me so I just agreed with whatever fees they charged. But I want to clarify this for the community that Freewallet can ask for 10% of the total funds for a wrong transaction or a manual refund.
I was happy I got my funds after weeks of efforts ( 30$ fee was cut from my total amount BTW ) but I think putting a light on such an non costumer friendly behavior is important.
A wallet service asking for KYCs to selective costumers with shit of an costumer service which would surely give you a headache. I would recommend not using this wallet and even if you use keep a headache pill beside you because they are surely gonna cause you one.
Flag supported.
