FREEWallet.org is a SCAM - page 3. | Bitcointalksearch.org

wanghenlen

newbie

Activity: 11

Merit: 0

Quote from: Freewallet on April 13, 2019, 05:19:20 AM

Quote from: wanghenlen on April 07, 2019, 12:45:32 AM

Quote from: Freewallet on April 05, 2019, 01:09:09 PM

Quote from: Patatas on April 05, 2019, 10:12:32 AM

Quote from: Freewallet on April 05, 2019, 10:05:55 AM

The basic security tips would suggest no particular stages of the verification process could be ever rendered on the public source.

That's right I'm not asking you to conduct the verification process in public but at least let us know why his account was blocked and why suddenly you blocked his account when the withdrawal was requested? I wonder why all the security procedures come into picture when a debit is requested?

Quote from: Freewallet on April 05, 2019, 10:05:55 AM

We'll be glad to notify the community about the resolved status of this case; just keep up with this thread.

Cool. I'll remove my feedback after the issue is resolved.

Please note that the account isn't blocked but withdrawals are temporarily suspended for security reasons as suspicious activity in the account has been detected. At the moment we are awaiting for all the necessary data to be provided by the user.

hi

My ID card notarized translation sent you an email

Dear Wanghenlen,

We'd like to inform you that you have successfully passed the verification procedure.

Please don`t hesitate to contact us again if you have any questions.

Kind regards,

Sorry
I am busy with work until now.
The problem has been solved,
Thank you for your attention!

Freewallet

member

Activity: 554

Merit: 11

Quote from: r34tr783tr78 on April 15, 2019, 08:21:28 AM

Even if they return the money their abusive practices keep chattering their reputation. Asking for a notarized translation of the ID? Dont they know google translation? And forcing a video call after asking for a hand-held ID card photo? And as always without disclosing what facts determined their block of the account.

The verification procedure is a serious matter that requires full attention from our security department.
Reasons behind security procedures cannot be disclosed due to their nature. We protect our algorithms and strive to enhance the security of Freewallet to protect our users' funds. The case with OP has been resolved successfully with the collaboration from both sides.

r34tr783tr78

sr. member

Activity: 481

Merit: 268

Even if they return the money their abusive practices keep chattering their reputation. Asking for a notarized translation of the ID? Dont they know google translation? And forcing a video call after asking for a hand-held ID card photo? And as always without disclosing what facts determined their block of the account.

hacker1001101001

sr. member

Activity: 1288

Merit: 415

Quote from: Freewallet on April 13, 2019, 05:19:20 AM

We'd like to inform you that you have successfully passed the verification procedure.

Good to hear. Hope OP of this thread confirms it here and update the thread title to SOLVED if he is satisfied.

TheBeardedBaby

legendary

Activity: 2240

Merit: 3150

₿uy / $ell ..oeleo ;(

Quote from: Freewallet on April 13, 2019, 05:19:20 AM

Dear Wanghenlen,

We'd like to inform you that you have successfully passed the verification procedure.

Please don`t hesitate to contact us again if you have any questions.

Kind regards,

Its good to hear the news. I will wait confirmation from wanghenlen and then I'll change my negative feedback to neutral.

Freewallet

member

Activity: 554

Merit: 11

Quote from: wanghenlen on April 07, 2019, 12:45:32 AM

Quote from: Freewallet on April 05, 2019, 01:09:09 PM

Quote from: Patatas on April 05, 2019, 10:12:32 AM

Quote from: Freewallet on April 05, 2019, 10:05:55 AM

The basic security tips would suggest no particular stages of the verification process could be ever rendered on the public source.

That's right I'm not asking you to conduct the verification process in public but at least let us know why his account was blocked and why suddenly you blocked his account when the withdrawal was requested? I wonder why all the security procedures come into picture when a debit is requested?

Quote from: Freewallet on April 05, 2019, 10:05:55 AM

We'll be glad to notify the community about the resolved status of this case; just keep up with this thread.

Cool. I'll remove my feedback after the issue is resolved.

Please note that the account isn't blocked but withdrawals are temporarily suspended for security reasons as suspicious activity in the account has been detected. At the moment we are awaiting for all the necessary data to be provided by the user.

hi

My ID card notarized translation sent you an email

Dear Wanghenlen,

We'd like to inform you that you have successfully passed the verification procedure.

Please don`t hesitate to contact us again if you have any questions.

Kind regards,

Freewallet

member

Activity: 554

Merit: 11

Quote from: TheBeardedBaby on April 09, 2019, 03:51:48 PM

Just to summarize the case and to make it more clear, in order to return the funds, the Freewallet team have requested the account owner in this case wanghenlen to provide ID, photo, some invoice and he has already done this.

Next step is to contact the user to verify the sent documents?

We are talking about a big amount here, I understand the Freewallet concerns. Nevertheless the owner should be able to withdraw his money anytime

BTW, here my personal experience with one Scandinavian bank. I forgot my password for my bank account, and when I called the support for recovery I went through questioning like, what we're my last payments around, how much salary I got on my last paycheck, etc, questions which can reveal a fraudster.

I really hope the case to be solved and the rightful owner to receive their funds.

Hello, thank you for making your point here.
We are doing everything to enable smooth and safe withdrawal for a rightful owner.

TheBeardedBaby

legendary

Activity: 2240

Merit: 3150

₿uy / $ell ..oeleo ;(

Just to summarize the case and to make it more clear, in order to return the funds, the Freewallet team have requested the account owner in this case wanghenlen to provide ID, photo, some invoice and he has already done this.

Next step is to contact the user to verify the sent documents?

We are talking about a big amount here, I understand the Freewallet concerns. Nevertheless the owner should be able to withdraw his money anytime

BTW, here my personal experience with one Scandinavian bank. I forgot my password for my bank account, and when I called the support for recovery I went through questioning like, what were my last payments around, how much salary I got on my last paycheck, etc, questions which can reveal a fraudster.

I really hope the case to be solved and the rightful owner to receive their funds.

Freewallet

member

Activity: 554

Merit: 11

Quote from: wanghenlen on April 08, 2019, 01:00:14 PM

Quote from: Freewallet on April 08, 2019, 03:06:01 AM

Quote from: wanghenlen on April 07, 2019, 10:43:34 PM

It's inconvenient. Why do you need Skype now?

We don't use skype.

How unreasonable it is. Everything you need to verify meets your needs.

I just use Freewallet for convenience.

Freewallet's step-by-step puzzlement is quite unreasonable to me.

Next step, do I need to go to your company personally?

Unfortunately, this step is a rare possibility in case there is a requirement from the security department for a final check and it is necessary to complete the verification procedure in your case to confirm the account ownership. The security procedure has been proved efficient so far in preventing illicit activities and hacking attempts in the past and we are happy to do our best to speed up the process with your collaboration.

We weren't aware that Skype is not available in China, let us know if there is an alternative app for video calls that is used in China, we will try to download it. Please let us know a convenient time by email and we will schedule the video call.

Thanks!

I can't accept your rude request once and for all.
You said hacking, where is hacking?
You are embarrassing our users, it is too disappointing.
You are stealing my USDT, please return my USDT quickly.

Dear customer,

No one (except you) can own the funds in your account and get access to your wallet. You can check that your funds are safely stored in your Freewallet account.

We would like to kindly remind you that we are still waiting for your answer on the ticket.

As you can see, we are fully committed to the quick resolution of your issue.

Thank you!

wanghenlen

newbie

Activity: 11

Merit: 0

Quote from: Freewallet on April 08, 2019, 03:06:01 AM

Quote from: wanghenlen on April 07, 2019, 10:43:34 PM

It's inconvenient. Why do you need Skype now?

We don't use skype.

How unreasonable it is. Everything you need to verify meets your needs.

I just use Freewallet for convenience.

Freewallet's step-by-step puzzlement is quite unreasonable to me.

Next step, do I need to go to your company personally?

Unfortunately, this step is a rare possibility in case there is a requirement from the security department for a final check and it is necessary to complete the verification procedure in your case to confirm the account ownership. The security procedure has been proved efficient so far in preventing illicit activities and hacking attempts in the past and we are happy to do our best to speed up the process with your collaboration.

We weren't aware that Skype is not available in China, let us know if there is an alternative app for video calls that is used in China, we will try to download it. Please let us know a convenient time by email and we will schedule the video call.

Thanks!

I can't accept your rude request once and for all.
You said hacking, where is hacking?
You are embarrassing our users, it is too disappointing.
You are stealing my USDT, please return my USDT quickly.

Freewallet

member

Activity: 554

Merit: 11

Quote from: wanghenlen on April 07, 2019, 10:43:34 PM

It's inconvenient. Why do you need Skype now?

We don't use skype.

How unreasonable it is. Everything you need to verify meets your needs.

I just use Freewallet for convenience.

Freewallet's step-by-step puzzlement is quite unreasonable to me.

Next step, do I need to go to your company personally?

Unfortunately, this step is a rare possibility in case there is a requirement from the security department for a final check and it is necessary to complete the verification procedure in your case to confirm the account ownership. The security procedure has been proved efficient so far in preventing illicit activities and hacking attempts in the past and we are happy to do our best to speed up the process with your collaboration.

We weren't aware that Skype is not available in China, let us know if there is an alternative app for video calls that is used in China, we will try to download it. Please let us know a convenient time by email and we will schedule the video call.

Thanks!

hacker1001101001

sr. member

Activity: 1288

Merit: 415

Quote from: wanghenlen on April 07, 2019, 10:43:34 PM

————————————————————————————Freewallet to me————————————————————————————————————————

Dear customer,

We offer you to make a Skype call with us on Monday at 11:30 AM.
Is this time convenient for you?
Our security department will ask you some questions about your funds and your account.
Please also prepare your documents (ID and bank statement).

————————————————————————————————————————————————————————————————————————————————————

This is ridiculous way of verification from Freewallet. Even after many attempts and providing Identity Verification documents by OP the case is not solved yet.

Next move is asking for a Skype call, which is totally wrong way of handling the situation. Crypto should not work like this, and OP should not be forced to video chat with strangers to receover his funds. This looks like an very unprofessional attempt form a famous crypto wallet.

I would not recommend anyone using a platform which asks for Skype Video Call verification to withdraw Personal funds.

wanghenlen

newbie

Activity: 11

Merit: 0

Quote from: Freewallet on April 07, 2019, 04:31:31 AM

Quote from: gecox22 on April 06, 2019, 01:11:00 PM

Free wallet is a scam. They did the same thing to me about two years ago. Used it when I first started eth mining. mined about 2 eth when it was transferred out of my account to a user that had 10's of thousand of deposits coming in all from freewallets address. Tried the support ticket they told me the same BS i must have gotten a virus on my computer and some one stole my account or some crap. As I told them Kinda funny how none of my other wallets are comprised, and still to this day haven't been computer is still just as clean as it was back then. They are a bunch of scammers steer clear of that wallet for sure. I am pretty sure I even posted about it. I did and here is it. https://bitcointalksearch.org/topic/m.30380854

Again steer clear of the scammers and their wallet!

Hello Gecox22, we are sorry that this situation took place, but your case is different and had nothing to do with KYC, and like you are saying in that message the amount was actually 0.1 eth. We have replied you back then that it looked like the access to your account was compromised (you received reset password message like it was mentioned in the thread).

————————————————————————————Freewallet to me————————————————————————————————————————

Dear customer,

We offer you to make a Skype call with us on Monday at 11:30 AM.
Is this time convenient for you?
Our security department will ask you some questions about your funds and your account.
Please also prepare your documents (ID and bank statement).

————————————————————————————————————————————————————————————————————————————————————
It's inconvenient. Why do you need Skype now?

We don't use skype.

How unreasonable it is. Everything you need to verify meets your needs.

I just use Freewallet for convenience.

Freewallet's step-by-step puzzlement is quite unreasonable to me.

Next step, do I need to go to your company personally?

Freewallet

member

Activity: 554

Merit: 11

Quote from: gecox22 on April 06, 2019, 01:11:00 PM

Free wallet is a scam. They did the same thing to me about two years ago. Used it when I first started eth mining. mined about 2 eth when it was transferred out of my account to a user that had 10's of thousand of deposits coming in all from freewallets address. Tried the support ticket they told me the same BS i must have gotten a virus on my computer and some one stole my account or some crap. As I told them Kinda funny how none of my other wallets are comprised, and still to this day haven't been computer is still just as clean as it was back then. They are a bunch of scammers steer clear of that wallet for sure. I am pretty sure I even posted about it. I did and here is it. https://bitcointalksearch.org/topic/m.30380854

Again steer clear of the scammers and their wallet!

Hello Gecox22, we are sorry that this situation took place, but your case is different and had nothing to do with KYC, and like you are saying in that message the amount was actually 0.1 eth. We have replied you back then that it looked like the access to your account was compromised (you received reset password message like it was mentioned in the thread).

wanghenlen

newbie

Activity: 11

Merit: 0

Quote from: Freewallet on April 07, 2019, 01:25:50 AM

Quote from: wanghenlen on April 07, 2019, 12:45:32 AM

Quote from: Freewallet on April 05, 2019, 01:09:09 PM

Quote from: Patatas on April 05, 2019, 10:12:32 AM

Quote from: Freewallet on April 05, 2019, 10:05:55 AM

The basic security tips would suggest no particular stages of the verification process could be ever rendered on the public source.

That's right I'm not asking you to conduct the verification process in public but at least let us know why his account was blocked and why suddenly you blocked his account when the withdrawal was requested? I wonder why all the security procedures come into picture when a debit is requested?

Quote from: Freewallet on April 05, 2019, 10:05:55 AM

We'll be glad to notify the community about the resolved status of this case; just keep up with this thread.

Cool. I'll remove my feedback after the issue is resolved.

Please note that the account isn't blocked but withdrawals are temporarily suspended for security reasons as suspicious activity in the account has been detected. At the moment we are awaiting for all the necessary data to be provided by the user.

hi

My ID card notarized translation sent you an email

Hello,
Thank you very much. We'll review the documents.

Thank you
Please review as soon as possible, I need to use my usdt

Freewallet

member

Activity: 554

Merit: 11

Quote from: wanghenlen on April 07, 2019, 12:45:32 AM

Quote from: Freewallet on April 05, 2019, 01:09:09 PM

Quote from: Patatas on April 05, 2019, 10:12:32 AM

Quote from: Freewallet on April 05, 2019, 10:05:55 AM

The basic security tips would suggest no particular stages of the verification process could be ever rendered on the public source.

That's right I'm not asking you to conduct the verification process in public but at least let us know why his account was blocked and why suddenly you blocked his account when the withdrawal was requested? I wonder why all the security procedures come into picture when a debit is requested?

Quote from: Freewallet on April 05, 2019, 10:05:55 AM

We'll be glad to notify the community about the resolved status of this case; just keep up with this thread.

Cool. I'll remove my feedback after the issue is resolved.

Please note that the account isn't blocked but withdrawals are temporarily suspended for security reasons as suspicious activity in the account has been detected. At the moment we are awaiting for all the necessary data to be provided by the user.

hi

My ID card notarized translation sent you an email

Hello,
Thank you very much. We'll review the documents.

Freewallet

member

Activity: 554

Merit: 11

Quote from: joniboini on April 07, 2019, 12:40:22 AM

Quote from: Freewallet on April 06, 2019, 03:45:21 AM

We appreciate your patience and understanding. Withdrawals (including USDT) will operate normally as soon as we finish the verification, so our support team looks forward to your message.

Can you tell us on what basis you conduct an account have suspicious activity? And how did you prove that they really have suspicious activity? I think this verification is working backward. Before accusing them of suspicious activity, I expect services providers to provide the necessary evidence that supports their claim publicly (or at least to the subject).

Simply saying your account is suspicious, so we need your ID is out of my mind. Would you allow us to request the ID of the site operators/team?

Hello, due to security reasons, we are not able to disclose our procedures.
Not sure which ID you are asking. Our terms and conditions include necessary clauses.
Thank you.

wanghenlen

newbie

Activity: 11

Merit: 0

Quote from: Freewallet on April 05, 2019, 01:09:09 PM

Quote from: Patatas on April 05, 2019, 10:12:32 AM

Quote from: Freewallet on April 05, 2019, 10:05:55 AM

The basic security tips would suggest no particular stages of the verification process could be ever rendered on the public source.

That's right I'm not asking you to conduct the verification process in public but at least let us know why his account was blocked and why suddenly you blocked his account when the withdrawal was requested? I wonder why all the security procedures come into picture when a debit is requested?

Quote from: Freewallet on April 05, 2019, 10:05:55 AM

We'll be glad to notify the community about the resolved status of this case; just keep up with this thread.

Cool. I'll remove my feedback after the issue is resolved.

Please note that the account isn't blocked but withdrawals are temporarily suspended for security reasons as suspicious activity in the account has been detected. At the moment we are awaiting for all the necessary data to be provided by the user.

hi

My ID card notarized translation sent you an email

joniboini

legendary

Activity: 2170

Merit: 1789

Quote from: Freewallet on April 06, 2019, 03:45:21 AM

We appreciate your patience and understanding. Withdrawals (including USDT) will operate normally as soon as we finish the verification, so our support team looks forward to your message.

Can you tell us on what basis you conduct an account have suspicious activity? And how did you prove that they really have suspicious activity? I think this verification is working backward. Before accusing them of suspicious activity, I expect services providers to provide the necessary evidence that supports their claim publicly (or at least to the subject).

Simply saying your account is suspicious, so we need your ID is out of my mind. Would you allow us to request the ID of the site operators/team?

r1a2y3m4

full member

Activity: 504

Merit: 127

Match365> be a part of 150BTC inviting bonus

Quote from: gecox22 on April 06, 2019, 01:11:00 PM

Free wallet is a scam. They did the same thing to me about two years ago. Used it when I first started eth mining. mined about 2 eth when it was transferred out of my account to a user that had 10's of thousand of deposits coming in all from freewallets address. Tried the support ticket they told me the same BS i must have gotten a virus on my computer and some one stole my account or some crap. As I told them Kinda funny how none of my other wallets are comprised, and still to this day haven't been computer is still just as clean as it was back then. They are a bunch of scammers steer clear of that wallet for sure. I am pretty sure I even posted about it. I did and here is it. https://bitcointalksearch.org/topic/m.30380854

Again steer clear of the scammers and their wallet!

Quote from: Patatas on April 05, 2019, 10:12:32 AM

Quote from: Freewallet on April 05, 2019, 10:05:55 AM

The basic security tips would suggest no particular stages of the verification process could be ever rendered on the public source.

That's right I'm not asking you to conduct the verification process in public but at least let us know why his account was blocked and why suddenly you blocked his account when the withdrawal was requested? I wonder why all the security procedures come into picture when a debit is requested?

Quote from: Freewallet on April 05, 2019, 10:05:55 AM

We'll be glad to notify the community about the resolved status of this case; just keep up with this thread.

Cool. I'll remove my feedback after the issue is resolved.

I guess that no one will do a removing of feedback this time patatas. There is a trusted member who believes that freewallet is a scam Roll Eyes

Topic: FREEWallet.org is a SCAM - page 3. (Read 1246 times)