After three emails asking me ONLY for my selfie, they now requested stupid unnecessary documents. I swear these people are the worst of the worst. Why couldn’t they request everything in one email. Damn. I send everything to them right away so let’s see what happens. Mind you not I’ve been talking to four different employees all of them feeding me BS after BS.
Here’s copy of text from email:
Hello,
To proceed with the verification procedure, the security department requests the following information:
1) Screenshots of your incoming transactions where we can see the hash, amount and the name of the sending service (another wallet, exchange and so on);
2) Photo of your identification document of the owner of the account: an international ID or a driver’s license (a photo of both sides).
3) Bank statement or utility bill where we can see your name and resident address. Information should be in English;
4) A photo of the owner of the account in front of the image “Attention” (attached below) on your computer monitor (if you use a web version of Freewallet) or near your mobile device with the app open so that we were able to see your user ID.
Once we receive all the required information, we will forward it to our security department for verification.
If you read my previous post, you'll see that things might even get worse... They asked 4 of their 6 possible options... Next to these 4 things, they also give themselfs the freedom to make you proof the origin of your funds, and they're judge, jury and executioner as to wether or not your explanation is sufficient... And they also gave themselfs the freedom to sniffle around in your ACTIVE social media accounts.
By the way: their TOS says the information you give them has to be in english, or you'll have to pay for a notarised copy.
Like i said: they're judge, jury and executioner... Not a pleasant feeling to have your lifesavings taken hostage i'm afraid...
There are only 2 things you can do: bend over backwards and hope you've made enough noise to convince them to access funds that belong to you, or search a good lawyer. Oh, you can also warn others, but that's what you've been doing.
As soon as you regain access to your funds: make sure you empty your wallet with them and walk away... Don't get suckered into thinking "I already passed their KYC, might aswell keep on using them". If this ordeal proves anything, it should be you should never trust a non-custodial wallet, especially not one that has massive red trust and negative reviews all over the place. (btw, this is not legal advice... Do what you want with your money... I'm just saying what i would do if i was faced with the same situation you are)