Hello,
I suffer from Gambling addiction and I requested my Cloudbet account to be Permanently Closed.
It was closed indeed but two days later, due to my addiction I requested to have my account reopened, and it was reopened immediatly.
I believe they violated their terms and conditions by doing that as I can read here:
https://www.cloudbet.com/en/help/self-exclusionThey refuse to comply with it as they answered me this:
There are key differences between account closures, Responsible Gaming and regular account closure. In your request to close you made it very clear that it was due to the bet settlement issue that you were following up on, you did not state any responsible gaming reasons.
It is a shared responsibility to ensure that responsible gaming measures are followed on the site, as you never mentioned this before we had no reason to believe that you we not managing your gambling activities responsibly.
Therefore, when requesting to reopen your account our team was able to do so at your request as it was not a self-exclusion.
As you have now indicated you have responsible gaming issues, we have acted swiftly and blocked your access.
Therefore in accordance with our regulations and account closure reasons, we can confirm that your account was closed as per the correct procedure.
We therefore deem this case to be closed and encourage you to reach out to support groups to tackle your gambling issue.
We are unable to offer further assistance in this case and further conversations for this reason will be closed without any further action.
If you are unsatisfied with this outcome we can only advise you to raise a complaint to CEG by clicking the link at the footer of our website.
Can someone try to help me? am I wrong on my request? In their terms and conditions I can't find any different type of account closure per user request.
My goal is to have the deposits made after my account be reopened, refunded.
Well, if you are or have a gambling addiction, that is Something very delicate, I don't really know what the terms and conditions are like at Cloudbet , because if they don't have a term where they say that you have your specific case, you can act like that or not, but I think that If they reopened it to you, you shouldn't make them look bad, I think they didn't do that or to hurt you, it's not the best way to do it , at the company level or something, I think it's not Bad , because you yourself were the one who If they requested it, and considering that one as a human can be Wrong, since they practically saw it that way, however, this is useful for many who have seen this case and know how they have acted, but I think that in your case it is better to be able to find another way , do not Worry. I will say that you stop playing, because it is impossible to ask you for something like that, rather you should play but less frequently and less, betting less, not letting yourself be carried away by the ipuslos of going on and on, because that hurts you a lot, I think the main thing is is that.
The casino that you can Enter and register will not Know that they have the problem of addiction, so you must be very careful if you decide to go to another platform, however you have to be very careful, I recommend that, because The issue of addiction in games in people has to be taken very delicately, I think there are many threads here in the forum where there are many recommendations for you to stop addiction, however I think things can be taken into Consideration at the time that you can Receive help, although my first recommendation is that you try to play less in each session that you are going to do, because your impulse made you ask the casino for that, and the casino thinks that you are the owner of your actions, those are the things that you should consider and if you are in a casino it is because you are an adult, of legal age and you are the owner of your actions, for this reason is that perhaps the casino gave you the op