Topic: GAW Community is located at: community.gawminers.com - page 108. (Read 506590 times)

Hi,

They will start mid-day tomorrow! Thanks

I am wondering about this also. If thats the case then the blade thats listed in the members club section, would it include free hosting?

To me this statement "Unlimited hosting & electricity for your miners" is very vague and I ask for clarification as what exactly this means and never got a response..

Hopefully someday GAW will clarify..  What I would like to know is does this mean Founders get free hosting & electricity for as long as we have miners hosted by GAW?

Was kinda wondering the same thing, but I think this clears it up:


It's unlimited hosting, ie. no 1 year free limit.
It's free shipping on orders over $50, not free hosting on any product.

If I order 3 of the blades that are hosted for a year, when will they start hashing? I know they say 05/02/2014.. Will they start then?

Are you guys looking into selling these:

http://www.innosilicon.com/A2.htm

Great Pics and thanks for that..  Nice to put a face to some of you..  

Give us more Pic's in the future  

I would apply for that job if I already did not have a good one.. But I retire in 6 years at age 55 so maybe then    I cant stop at 55  


But thanks.. Love the Pics..

One of the things that was highlighted with the founders club was the FREE hosting part. Can this be applied to ANY products you sell? (Can I buy a blade which includes shipment and have this hosted?)

Now that's an early start to mining, wish I was that young and just starting to mine... I would rule the moon!!!

Great pics!, keep up the works, looks like things are progressing rather well with the new center and switch over.

Thought you guys might like to see some pictures


Here are some of the singles getting ready to be moved in to the racks. We put them on those little rolley things to move them around the colo. NO, we did not roll around ourselves!


This is the face Bill makes when he gets 500 miners all hashing within and hour!


The server boys eating pizza at 4 AM. Getting those blades spun up!


Testing the first bath of hosted blades!


Blade orders from one day! We packed them all at my house because we ran out of warehouse space!


My one of my sons pitching in

It can be anywhere All our staff are remote

And here is proof that Josh listens to his customers. Good luck finding the right guy. If you choose to relocate to California, I'm all over it.

I would like to extend a special thank you to GAW, Josh and all employees involved.

I have been a GAW customer from the very beginning (since day two, to be exact). These guys really bust their ass to get stuff done. If they didn't, I wouldn't have purchased 12 Gridseed Blades from them (so far). Today I called and Josh, the CEO, picked up the phone and had a very down to earth conversation with me. He wasn't in a rush to let me go. He wasn't trying to get rid of me. He didn't discount what I had to say. We had a real, intelligent and time-consuming conversation. He spent 30 minutes on the phone with me discussing my experience with GAW and what could be done to improve it. This guy takes his customers seriously.

It's true that there are sometimes delays. They have had some growing pains. But seriously, have you guys dealt with any of their competition? I've ordered ASICs from GAW and 4 of their competitors. GAW have always delivered my products when promised (even though there has been some lack of communication) and bar-none have had the absolute best customer service.

They have raised the bar by not only selling and supporting ASIC hardware, lets not forget they are also HOSTING and DESIGNING cloud software to work with this stuff. It's unreal. I really can't believe they have come this far with only 7 people.

It's inevitable that someone, somewhere, that ordered something from GAW will have a bad experience. We have to remember that those bad experiences do NOT account for the majority of their customers. You don't hear much from the guys that have had orders delivered on time, or even ahead of time. People that have nothing to complain about, don't complain.

Kudos to GAW, keep up the good work. As long as they keep doing things right and have competitive prices, they can consider me a customer.

Helloooo?  me?

HELP WANTED:

I would like to fill a few of the new position from the community here. One position we are currently hiring for is a Product Manager. They will manage new and existing products. Research on new products, listing them keeping them up to date, etc. Please email me at [email protected]

Wow, I must have a crystal ball!

Or, I just know how this company works, they are totaly customer oriented.

I was one of their first customers on day one, and have been satisfied ever since.

I am definitly looking forward to your new items coming up as im sure the rest of the customerbase is as well.

Keep up the excellent work guys!

LOL! A ticket party. I love it. Hope you bought dinner for everyone. I've already seen at least one new support name that I didn't recognize. Welcome Bill?

Hi Guys,

Sorry for the lack of updates.  I would be happy to address these questions.

This company has grown like crazy. If our sales did not increase at all, we already have passed over 40 million in annual sales. And, our sales numbers are still growing (this has been in less in a month!).  In the last month, we have built a new data center, built new code and software that did not exist, did over a million in sales in two weeks, and even began building our own miners. We did this with 7 people.

The largest reason for the delays is because we have been using what little man power we started the company with, to training new people to expand our support and customer service. Most of this has taken place in the last two weeks, which is why this changed over the last few weeks.

We are not complete, but we have a large part of the training done. I am happy to report we have grown our staff by 200% in the last three days. And, we will hire about 75 people in the next six months.

We are also training more people to answer the phones so we are able to take care of an issue on the spot.

In my years as a CEO, I have never trained a team of people to run a company this large in three weeks. Every company I have run; we budget at least a month and a half to recruit, interview, and train new staff. This has certainly been a learning experience.

We are working as hard as we can to get back to your requests. I literally had two employees, that were so sleep deprived, fall sleep while standing

Our staff numbers are growing, our systems are getting better, and there is some exciting things coming. As I type this, we are having a “ticket party”; I have every person in the company working on support tickets and we will be at it all night.

Thanks for the patience, every customer will be rewarded for their loyalty and patience!

Josh

We have heard you guys and we are stepping up our game. I've been extremely focused on not only the UI but expanding the underlying database structures to offer more features and reliability. We have some really cool stuff coming. Keep and eye on it.

The simple truth is that the way we earned our spot in this market was with our unprecedented, personal, and rapid customer support. Regardless of how shiny and feature rich our UI is, that is the thing we need to put first and foremost. AND WE WILL

One simple tip for you guys also is, open new tickets for new issues. Send in a new email to support. If you reopen an old one and it is assigned to one person and that person is busy then it may get delayed. We've just reorganized our incoming tickets also so that it'll go in the right bucket. New tickets mean more eyes on the issue.

I just wanted to let you guys know that we are just as committed as we ever were and we've heard your feedback and are actively working on solutions. Furthermore your feedback has made our product what it is. You've asked us for transparency and control, you've got it. My favorite thing is solving these issues with software. We are going to be further integrating your UI with our support system, disparate systems are just that, they make our response time slower barbecue there is so much manual intervention required. We have a great custom cloud hosting solution, we have a great eCommerce system and we have a great help desk system. I am tying these together for faster service.

That is all for now, off to the airport

-Jeff

I would hold out a bit longer before making too many assumptions.

I know they are working on updating the UI which is not that easy of a task and is time consuming and tedious.

Moving to a new Data Center as well, and getting it all together to keep their custoimers satisfied is also a big feat.

But yes, more communication would be better, but I'm sure there is a reason for it, which they will surely explain....I have faith that they will sort it out and keep their customers happy in the end.  Just keep the faith.