Hi Everybody,
We apologize for the delay in shipment and for not clarifying sooner the recent issues we've had. Here is an update:
We had over 100k dollars of orders that were fraud this week. The scammers used dozens of stolen credit cards to order hardware. Unfortunately, our credit merchants allowed the transactions to be processed. We've also had multiple chargebacks which we are currently dealing with. This is what tipped us off to the scammers.
To protect ourselves and our honest customers, we have had to pause shipments as well as cancel suspicious orders. This is why there was a delay. We did attempt to reach out to all customers that had delayed orders and provide mining credits. We are sorry if we missed you when those calls took place.
If you are of the few who have had their orders canceled by mistake (during our fraud purge),
please email us directly with your phone # and
order # at
[email protected] and we will call you immediately to resolve all issues.
We strive to ensure that our customers receive the best service in the industry and nobody is left behind. For those who have had their shipments delayed, we will reimburse you for the downtime (missed mining time). In addition, we now have an advanced fraud detection system in place to prevent this from happening in the future.
If you've had any other issues, please reach out to us through PM, email or phone and we will work with you as quickly as possible to resolve them.
Thank you for your understanding and for believing in us.
Team GAW
