FACTS and some serious questions/concerns, plus speculation from a large-ish GAW customer (me!)
My Background:
I currently have 500 Mh/s in scrypt hashing hosted by GAW, and another 3+ Th/s in hosted SHA256 hashing at Zencloud. So I have a bit of stake in this "game" if that is what is going on. I have some serious questions/concerns, but I also have some speculation that might explain what is up at GAW (not all bad). However, for the sake of good customers like me, I am begging Josh to get on here and answer some of these very troubling questions directly and without all the marketing gobbly-gook. PLEASE JOSH provide some solid answers/responses for us soon.
I also have hosted units elsewhere, and I have my own rack at a local data center. So I have a pretty decent idea of data center, hosting, etc. In addition, I had about 200 Mh/s in scrypt hosted with GAW before converting some (but not all!) to Zencloud and later to hashlets. I also have a pretty good idea of what GAW can/cannot do at least with traditional hosting. I very recently agreed to have my hosted units transferred to the Zencloud hosting, and then soon thereafter the hashlet came out and I "converted" several of my scrypt hashers.
I have had several problems with GAW's hosting before now, but none with Zencloud. Just troubling questions some of which others have asked but I am hoping that GAW will answer coming from a real customer and also collected here in one post:
(1) What are the "terms of service"? I have seen NOTHING which is surprising. Here are some specific terms of service questions that need to be answered:
(a) Can the rate of $.08 per day per Mh/s ever INCREASE? Or is that the maximum?
(b) Your ads state that hashlet cost will go DOWN over time as a result of economies of scale, more efficient future mining chips, etc. How much of the decreases in your operations cost be passed through to us? 50%? 75% 100%? How are you calculating cost reductions and in particular how are costs required to "upgrade" equipment to more efficient mining included in this calculation? If we need to pay for more efficient hashlets, that would seem to contradict the whole idea. But if not, it is hard to see how overall costs could go down per Mh/s without swapping out for new equipment. Or, as suggested by the graphics, does the .08 per Mh/s already include estimated upgrade costs in the future??
(c) How can you possibly promise that the hashlet will ALWAYS be profitable? This seems like very misleading and reckless statement. You might mean that hashlet's are designed to be profitable in MOST likely price/cost situations but it can't be always true. If LTC drops by 75% tomorrow, would you reduce your "costs" to ensure profitability? How long could you maintain a losing operation before you have to pay the piper? I don't want crazy marketing promises, what I WANT is to understand why you think you can maintain profitability even under MOST circumstances with constantly falling prices per LTC, and increasing difficulty. I assume you AT LEAST believe that you have solved this problem, which by itself (even if imperfect) would be a tremendous reason to buy hashlets -- so explain without the superlatives please. I am open to rational explanation here.
(d) How are mining costs paid to Zencloud? Are they deducted from the daily profits? Or will I get a bill? If I forget to pay, will I lose my hashlets or will you just take it from future mining profits?
(2) Is Zencloud really just a big farm with virtual/shared hosting?
(2a) How is it possible that the units I had hosted with GAW could have been "moved" to Zencloud with almost no delay in hashing? I would have thought that Zencloud and GAW hosting were really the same thing, but that is unlikely. GAW's hosting had power issues galore that caused periodic down time. Sometimes my miners would not reboot and required intrervention. Not so with Zencloud which has had zero down time as promised. But that is impossible if the miners stayed in GAW's facility. But how could my miners have moved instantly to a new facility that presumably has better power? I have been through several data center migrations and they are NOT instant!! And how can they hash at Zencloud with no down time at all? Even the best miners occasionally require a reboot. A
(2b) I "upgraded" several of my miners to hashlets last night. I can confirm that the "upgrade" is INSTANT. It took no more than a few seconds before my chosen miners were hashlets. Now, if my miners were really "upgraded" to a totally new hardware solution called the hashlet, I would be impressed and very happy. Presumably, in that case, GAW would continue mining with my old hardware for their own account until the could sell the used miners. But that means literally thousands of miners would be flooding the market as customers migrate to the hashlet. Where are these miners? GAW appears to have ceased most sales of equipment. Are they being sold to farms? Or, were my miners just added to the "virtual" farm when I made the change?
[SPECULATION] Based on the questions above, I am speculating that the hashlet is really just a marketing gimmick to allow GAW/Zencloud to virtualize all of the hardware that is being hosted. I suspect there was really no change to the underlying hardware when I "upgraded" to a hashlet (and for that matter, when I transitioned my units to Zencloud, where I suspect the initial virtualization happened before hashlets were announced). My speculation is that it is more cost efficient to manage a massive farm and then allocate profits as shares in the resulting profits (based on Gh/s or Mh/s purchased) so the transition from GAW hosting to Zencloud to hashlet is really about virutalizing the hosted mining operations. If that is the model, I am still very interested but I think GAW needs to be much more upfront (at a minimum, disclosure of mining costs/profits and accounting is required under SEC and state laws as such "shares" would appear to be securities). Also, as promised by Zencloud, a virtual unit never goes down which is nice. While I would remain very supportive of such a concept, GAW needs to be more upfront that I am essentially exchanging my OWNED unit for shared virtual Mh/s that is much more like shares in a group buy. And a lot more detail about how profits are calculated, costs deducted, etc. if mining is virtual/shared. If my speculation is wrong, I think GAW needs to explain much more than they have about what the hashlet really is and how it is different from shared virtual Mh/s.
(3) Proof of actual mining operations and profits. GAW has delivered on every promise it has made to me. So don't take this as an accustation, but given the virtual nature of the hashlet, there has to be a way to provide comfort to us customers that this is not going to turn into a ponzi scheme or fraud. In other words, identify the mining address(es) that Zenpool is using so the mining can be confirmed, and so that we know that there are in fact profits at least equal to the profits claimed. I find it startling that Zenpool is already outperforming all other offered pools by almost 190%!! Consider:
G-Black #2 (Wafflepool) last 24 hours profit: .00814927 BTC
G-Black #5 (upgraded to hashlet only 16 hours ago and put on Zenpool) last 24 hours profit: .0133628 BTC!!!
I have seen differences in pools, especially multipools, but this is far too large a difference to be so easily explained. Even accounting for zero pool fees this large of a performance difference seems unlikely (after all, over time mining should yield identical results on average after accounting for costs). What is going on? This could be explained by mining new alt coins and doing a better job than Wafflepool or Multipool.us - but I can't believe that; it is like the stock broker who claims to have outsmarted wall street. So what does account for this great increase in profits per Mh/s?
I am very hopeful that we will see some answers soon. And even more hopeful that some of these answers will make sense and I will invest more in hashlets if that is the case. I have faith in GAW but after being burned by AMT and Black Arrow, my faith meter is running on near empty. So, Josh, please explain.