Topic: Glitches still affects online casinos? Or it's the casinos that sucks (Read 511 times)

You mean glitches or crashes when playing slots? As far as I know as soon as you press the "spin" button, the outcomes are all calculated within seconds. The spinning of the reels and other stuffs are all just animations so players don't get bored and remain excited. So even if a glitch or something happens, it is going to happen during the "animation" and most likely your result will already be saved. So next time when you load it, it should be spinning again.  And most casino uses third party service and provider for the slots. So if anything goes wrong/bad, its the provider you should be blaming, not the casino.

This is those problems in which online casinos face in a daily basis. Due to its very nature existing digitally, expect at least a person to experience glitches from time-to-time. The casino must be prepared to answer and to address these issues as one (1) wrong move can break their established reputation which they built for years.

Also, I do not think that the issue of "bugs" is a rare issue as people encounter it frequently. This is the reason on why online gambling companies invest highly on their UIs and customer service support in order to address this common issue.

Usually, the glitches in the casino are due to a system error, which is very rare, although some gamblers may have experienced it. But usually, the casino will immediately fix it unless the glitches occur suddenly, causing the casino to shut down its server to fix it immediately. But what often happens is the glitches experienced by users because their internet connection is having problems. If that happens, we will be angry because we have already gambled and didn't have time to stop it.

This is far fetched imho. As it doesn't make much sense to rob money from some random users. They aready have the house edge which is something that that already guarantees them profit in long run. Robbing random people when they win would cause an avalanche of complaints and instantly affect the reputation of that casino. Trust of the customers takes years to build and it takes only one day to destroy it completely.

Reputation is the most important things casinos could have to bring them income.

And obviously most of the people are withdrawing winnings all the time. I think this is just a case of confirmation bias.

And at some point, if lucky, after refreshing the game, you will notice that your balance added a bit because technically you won during the game freeze. It goes through but a little bit of freezing happened. Remember that the slot result is already concluded the moment we tap that Spin button and the animation is just for entertainment purposes but the algorithm already has the result.

Freezing or glitch in slots is rare to happen now. As I previously mentioned, maybe it's not with the site but clearly, the device used is not capable enough to run a smooth game. For example, a game provider like PG Gaming does have several HD slot games on their list. It downloads resources first for first-time users. If played on semi-decent specs, users can't feel much of the smooth gaming experience here.

I don't know about the particular or specific glitch error that OP might be referring to but I do believe that glitches do happen in online casinos and with my experience gambling I can say I have experienced major glitch or error in some casino I have gambled with and most times the casino aren't aware of such error as I believe this happens because it's computer programming and sometimes they might be error in the code or something that's why sometimes many casino do system maintenance and upgrade to make their casino more competent and reliable.

Totally normal that they would really be fixing on everything because having those glitch is really that just on client-side or totally internally on which this one brings out that bad and not good experience on each
person who do play on a certain site. Once this kind of experience had been tested out then who does really like on having this kind of user experience where glitches and non smooth experience do happen?
For sure you are really just that shooing away your customers or clients into other places or simply with your competitor because of the site that you do have. If we do speak about those providers then it wont really be that
bad on asking out on what happen and it should be changed. If there would be no changes then removing would be the key. As a business owner then you would definitely be doing all sorts of things just for you to be
able to provide that good user experience because this is where something that people would be sticking if ever they would be able to have that kind of feeling on the time that they do play. Experiencing non smooth
experience will lead into loss of customer and its not something that we do really like to happen. So far most of platforms now does have that good transitions and animations on the games that they do offering.
Dont know on some people but this would really be that rare because its impossible that they wont really be able to fix it out on the time that the issue had been raised.

Well, an online casino is a company like all other companies, so people who work at the casino, just like people who work in other companies, can make mistakes, this is something normal that can happen to all people and in all companies. How many times have we heard on TV and newspapers that big companies made a mistake? I've heard this happen many times. the exchanges that are operating in this cryptocurrency market have also had a bug, to give you an idea, in 2021 I was trading litecoin - usdt on binance, and I remember that I bought LTC when the price was 205 USDT, but in less than 10 minutes the chart crashed and even when I refreshed the page it didn't work, after a few seconds the LTC price had already dropped to 172 USDT and I was in a very worried state because the chart wasn't working and the entire exchange was very slow, after 10 minutes I see that the price of ltc was 124 USDT, that was a nightmare for me and the exchange didn't compensate anyone.

that day the price of bitcoin had a huge dump which caused panic selling to slow down the exchange, so by that I mean once again that all companies make mistakes, in the case of binance they probably hadn't taken into account that someday there would be many people accessing the site at the same time. This can also happen with their casinos not counting that a certain game would have problems, this is because even if the game provider delivers the games to the casino

and the casino carries out an independent audit, however, a bug may arise in the future, now we need to take a good look at whether in this case it would really be the casino's fault or whether it is the game provider's fault. because in my opinion when a third party game has problems it is the game provider's fault and not the casino's and it is up to the casino to report the problem to the game provider and then the game provider corrects the problem. As for the player, I don't know what the casino can do to compensate the player

Well, when I'm playing in a casino, some kind of similar things usually happen to me, including if it happened to me that the game crashed, but not because of the casino's failure but because sometimes the intermittency of my internet was quite high, and that It made me lose, and of course that makes me angry, but it wasn't the casino's fault, that was the fault of the internet I had at that time, my anger was unique, so that kind of thing happened to me playing poker and when I realized it It was that I had lost my money and that made me angry, to restore things when they deal with games like that, at that time I tried to play at night, because at night the internet in these parts got faster, in this order of ideas things are always getting tougher, that's why a fast internet is necessary for things like casino games, to do trading in platforms, everything needs a fast internet because it's better to have the greatest comfort for do the activities well.

In the cases that there is a bug on the part of the platform, I don't know if someone has been introduced to it, but I don't think so, in the event that a bug occurs, I imagine that the casino should be aware and if it makes the player lose Playing that game or that move should not count, it should be restarted so that there are no problems and it is the best solution, thus many problems are avoided and this is necessary for any gaming platform to gain experience and be better, bugs in the middle of the game do not They should not be, nor should they occur, but the systems fail and in the event that they do happen, the casino security personnel must realize that what happened was the fault of the casino system itself, or therefore those balances must be invalidated, now in In the event that a person wins, he should not take away the entire balance won, but rather the part that made the last bet, this to be more fair, because it is not the idea to take away what he has won before, nor to take away what a player has possibly lost in the game.

Never happened to me before but I have read online about people who are affected by glitches when gambling online, I think this is old because right now when glitches occurs the gambling platform should know and they will refund immediately, if they don't it's either your money is still intact and the glitch is from your side or you get refund after refreshing the website.

If your money is deducted and you don't do anything before the glitch happened you have the right to raise an alarm and the team will look into it for you, if they can't help it means the platform sucks and you should not gamble on there anymore.

Online casinos are built differently, I believe such a problem shouldn't be affecting gamblers anymore, there is extra layers of gambling experience and games are audited by trusted auditing firms.

I think that glitches do not affect online casinos yet this further increases the casino's problem. Every step of the game changes and frustrates gamblers it is better not to consider these when betting. It might turn out to be terrible at betting a more unique offering like games, players have a huge selection of games to choose from. Many online casinos now offer games which add an extra layer of realism to the gaming experience. In addition online casinos are regularly audited by independent auditing firms to ensure that games are fair and players' funds are safe. This has helped make online casinos more trustworthy and reliable allowing players to enjoy their games without worrying about their security.

If I experience that, I just sit while watching the monitor screen and do nothing. And I'll immediately close the window and wait for the connection to work again or leave my computer or laptop and leave the house for a while.

But if there are no problems from the internet, it will clearly add to the excitement if you can win the game, especially if you can win a lot of money from gambling. And it's true that a bad connection can put us in a bad mood and if that's the case, we should stop everything and do something else or take a break.

Maybe you can share the name of that platform? So that we can avoid it too because we are afraid that we can come across it one day or we are already playing on it, and we could get involved in the same mess. I know I only play small amount but losing it for a weird reason seems painful, most especially if you are already winning a lot.

Before, I do also experienced that my game are freezing but it's not worse as you guys experience since I haven't made a bet yet and the balance are still intact after I reload the page. My suspicion is it's because of my internet since the signal in my area is not that good enough. It doesn't stop from playing though up until now.

I get this a lot..... you will play for a long time and suddenly an error pops up while you are playing and says... "connection closed due to inactivity" ....image that... while you are playing    or it comes up with some "Wallet" error... 

My conspiracy theory is that the session are terminated by silly errors to prevent the RTP to kick in.... but that is just my own uniformed opinion. (I know each bet are unique... but the RTP are still part of that process)

The code for these games are proprietary, so we will never know what they are doing on their code and on their servers. 

Anything artificial is imperfect and such glitches is expected especially when it has to do with technology. The bitter truth is that there is no anything a user can do in such situations. It has happened to me like two times before while playing aviator and in both occasions I lost my money thou it was not a huge amount but the story wouldn't have been different even if it's huge amount.

On this note, it's necessary for one to check the strength of internet connection before accessing online gambling site because some time the problem is from network providers and not from the server.

Yes, same here in my end, although I have a good internet connections, most of the time, for let's say I'm playing Evolution's lightning roulette, I will encounter network problems and it will just hang up.

It just add excitement though, because you don't know if you are going to hit and win your single bet. And sometimes I will just see that I won and obviously, you are glad that you hit it. But I just wanted to see where and how the ball will spin and fall as it adds excitement to the game. However, with connections acting up, most of the time I haven't had that kind of privilege.

It is not as if people feel superstitious out of the blues but it is the occurrence of things or event and their outcome that people see as sign which they try to guide themselves against the occurrence. Usually bad incidence or things not working smoothly may be a sign to discontinue. So I won't blame a gambler who  leaves because before hand had got the premonition that network glitch is a bad omen waiting to happen. Of course people would like to have such magical discernment to know when a game will not favour them, so it is not annoying.

Usually it happens from the user's side because of internet interference from the user provider because I rarely find interference that occurs from casinos. Most of the time, I encountered problems with my internet provider and I couldn't do anything if that happened and just waited for the technician from the provider to finish fixing it.

But if the interference is from the casino, the casino does not want to be blamed because they will say it comes from the casino server. We can't do anything about it because the interrupt must be accidental and something must be happening on the server. We also can't demand the casino to compensate for our losses by giving something. But if the problem is really bad, maybe the casino will make up for that.

It is necessary to choose sites and slots that have some reputation and are known to be good, here on the forum there are several examples of this.
Obviously, even the best sites and slots on the most famous platforms have their "technical problems", but they occur much less frequently (almost never) and usually when this happens the site refunds you the lost amount or grants you a bonus for extra plays.

Also note that most problems may not be in the game, but in your connection or device. Therefore, it is good to check if your internet is stable and if your cell phone or computer supports the site and game.

Shouldn't it also be the casino's fault for providing a game that is faulty and not up to standards? It's a two-way street, and if the casino knows that the game has issues then they shouldn't let players access it and take it down while maintenance and repairs on the game is being done.

Players came to the casino to play and win. Of course, it's just understandable that they won't know a lot about the game that fast without it being communicated to them first.