Update: My post just got deleted by HF on the other thread so reposting here.I’d like to address some of that statements HF made in the response to my customer complaint @
http://hashfast.org/HashFast_consumer_complaint_response.pdf
Complainant pre-ordered his Baby Jet unit in order to secure his status as a “Batch 1” customer,
meaning he would receive a unit from HashFast’s first batch of production.
All HashFast Batch 1 customers were offered a final shipment deadline of December 31, 2013.
I did pre-order a Batch 1 BJ stated as ‘in-stock’ and ‘Shipping Oct 20-30’ on the HashFast order site. The December 31st deadline was not part of the Terms of Sale I agreed to at the time of the sale. Nor did it appear on my BitPay and HashFast order receipts. The final shipment deadline was added after the fact. It was added to the 'order confirmation' that I receive a week after I completed the transaction.
Aug 9 ToS:
http://pastebin.com/EfS9vmRfReferences:
https://bitcointalksearch.org/topic/m.3209063https://bitcointalksearch.org/topic/m.2949502https://bitcointalksearch.org/topic/m.3405970
Complainant alleges that the only option HashFast gave it’s customers to pay for its products was in Bitcoin.
In reality, besides Bitcoin, HashFast accepted (and still accepts) most traditional methods of payment such as checks and wire-transfers,
and Complainant was free to pay for his equipment by these means if he so chose.
It was not until online purchasers made it all the way to the “checkout” page that they were
offered the additional option of paying in Bitcoin, in addition to payment in USD.
HashFast accepted payment in Bitcoin as a convenience to its customers.
At the time of my order (Aug 9), payment in Bitcoin via BitPay was the only payment option available to me on the website. It was only after the widget broke that HashFast accepted alternative methods of payment.
- Shipments begin: October 20th-30th, in order of purchase
- Payments to be made in BTC with the help of BitPay
Orders are taken in BTC, in the unlikely event we get to refunds they will be given in BTC.
if you buy Baby Jet for 51 BitCoins today and it does not ship, you will be refunded the 51 BitCoins you paid.
-Cara
In fact, John Skrodenis from HashFast did make that promise to me in person during my visit to the HF office in SF on October 30.
HashFast will issue a full refund the payment for the units that Buyer purchased but did not receive and cancelled.
But it also states (at least in my order confirmation):
For every day HashFast misses their target shipping date, a partial automatic refund should be made based on what a 400 GH/s unit would have mined at the difficulty at that date.This would continue until either the refund is complete or the unit is delivered.
And on Aug 17:
I expect refunds to made in accordance to the Bitpay receipt of payment.
References:
https://bitcointalksearch.org/topic/m.2901489https://bitcointalksearch.org/topic/m.2907958https://bitcointalksearch.org/topic/m.2949898In addition, I filed a refund request within 10 days after HF defaulting on their advertised shipment date of October 30.
My refund request was ignored by HF and closed without response (see:
https://i.imgur.com/qPrxhmE.png).
To say I was motivated by the USD value at the time of the complaint is baseless. If any party was motivated by the USD value it was HF as is apparent from their actions that are contrary to their earlier statements and terms.
I have already given up and accepted my losses. I'm making this post simply to set the record straight. I wish those that are taking legal action against HF all the best.
sorry some of you are having a hard time, I've had no issues whatsoever. 
