It doesn't matter what your ToS said at the time of purchase, no one is going to be refunded 50-60 BTC. It's absurd to even wish that could happen. You're going to get $5600 (or whatever you paid in USD) back and that's it.
Where were you when they were claiming thats exactly what they'd do? I don't recall any posts from you on it then. I suppose you are not actually a HF customer and instead bought from their competition without these "absurd" claims, at 1/5th the price?
Why do you think it absurd? If they'd collected the coins and sat on them— after all, they say their fabrication was paid for by investors not by spending preorder money— then they could easily return them.
Or do you mean its absurd in that they're now sitting on millions of dollars of other people's coins which they obligated themselves to return but can plausibly escape doing so without consequence because of the cost of a legal fight and the possibility of them spending themselves into bankruptcy first, and so it would be "absurd" to honor their agreement? Is that what you mean?
What's absurd? That anyone believes that they sat on millions of dollars of BTC without exchanging them for USD. Sure, maybe development costs were initially covered by investors but where has the money for materials and salaries come from? And HashFast would probably bankrupt then selves if they tried to refund even 25% of their sales in BTC.
And no, I'm not a HF customer. I'm just a curious bystander and ASIC enthusiast. Does that mean I shouldn't have an opinion and can't post here or something?
Keep in mind they are not free to use (or spend) any funds until they have delivered a product.
Did any of you recieve notice that you were investors in a company? (No?)
I believe their customers only agreed to purchase a piece of equipment with a deadline. If they didn't meet the deadline, people are free to cancel, request a refund, and obtain their original payment (in some early version of the TOS).
There is no real "Get out of jail card" in real life. Hence, probably the reason for the silence.
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I do not wish to assume too much. Though I would not be surprised if HashFast is ignoring all refund requests that do not conform to their own motives and methods.
The next you will probably hear of them (I speculate wildly) is when the deadline for cancellation and refunds has passed.
You probably won't see a rep until the 15th January. Today is the 3rd January. You have 12 days until then.
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I hate to say it, but even silence can be a pressure tactic. So if you see a member (especially one with connections to HashFast) insinuate that you aren't sending in a valid refund request by not using their form before the 15th.
...well you know that is BS.
There is no obligation to use HashFast's agreements. Your original TOA (Terms of Agreement) are your first and last agreement with HashFast.
They can write whatever they want in newer revisions. Unless they ask you to agree to changes, they are up the creek without a paddle when it comes to refunds of payments. Their lawyer can only do so much in such a scenario, I suspect.