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Topic: HashFast announces specs for new ASIC: 400GH/s - page 485. (Read 880483 times)

legendary
Activity: 1792
Merit: 1047
Okay, HashFast has gotten back to me.  They are telling me that they are paying me with discounts on hardware for providing customer support, and they've ask me to forward some official responses to issues that have been coming up.  I'm pretty sick with a cold, but I'll do my best.

I've changed my profile information so that everyone knows what my role is with the company.

1. On prices for the first batch: First batch comes with MPP and will be received before all the second batch is, so the first batch is expected to make greater returns in BTC than the second batch products with both the original item and the MPP (their MPP will ship first, too).

2. TSMC: Everything is on schedule.  Everything else is under NDA.  Ask specific questions and I'll see if I can get them answered, given that they don't violate the NDA.

3. Hashfast states that Dec 31 was always the agreed to date in the terms of sale, and that this will be honoured.

4. Pictures are forthcoming and apparently need to be approved by CIARA and/or TSMC and/or whoever else is involved, and this is the reason there aren't many yet.

You give me questions, I give them questions and try to be the go-between and get your answers.

Thank you for taking on this public risk. I hope that HF project works out.
full member
Activity: 428
Merit: 100
Okay, HashFast has gotten back to me.  They are telling me that they are paying me with discounts on hardware for providing customer support, and they've ask me to forward some official responses to issues that have been coming up.  I'm pretty sick with a cold, but I'll do my best.

I've changed my profile information so that everyone knows what my role is with the company.

1. On prices for the first batch: First batch comes with MPP and will be received before all the second batch is, so the first batch is expected to make greater returns in BTC than the second batch products with both the original item and the MPP (their MPP will ship first, too).

2. TSMC: Everything is on schedule.  Everything else is under NDA.  Ask specific questions and I'll see if I can get them answered, given that they don't violate the NDA.

3. Hashfast states that Dec 31 was always the agreed to date in the terms of sale, and that this will be honoured.

4. Pictures are forthcoming and apparently need to be approved by CIARA and/or TSMC and/or whoever else is involved, and this is the reason there aren't many yet.

You give me questions, I give them questions and try to be the go-between and get your answers.


congrats on getting the job,

So you haven't answered anything we didn't already know. unless your saying batch 1 baby jets will ship with the MPP.

Heres a question you can ask them. Can i have the CEO of hash fast's home address its not under NDA.
That way when the people of batch 1 including myself get screwed out of ROI we can steal all his money so he knows what it feels like
legendary
Activity: 1176
Merit: 1001
Quote
1. On prices for the first batch: First batch comes with MPP and will be received before all the second batch is, so the first batch is expected to make greater returns in BTC than the second batch products with both the original item and the MPP (their MPP will ship first, too).
Everyone agrees with me that this is nonsense, right? Because we measure % return, not absolute return over hashrate, right?

Quote
2. TSMC: Everything is on schedule.  Everything else is under NDA.  Ask specific questions and I'll see if I can get them answered, given that they don't violate the NDA.
Can you show us the NDA? How funny would it have been if that NDA didn't covered any of the questions that where asked? Because i would bet a lot over that. Btw, do you mind to define "on schedule"?

Quote
3. Hashfast states that Dec 31 was always the agreed to date in the terms of sale, and that this will be honoured.
The shipping date was at the end of this month, but yes, let's change the reality to our needs. That date will be honoured? What about every date that was promised until now? Like, will the mid november date be honoured? No, right? When will you start to prepare us for that?

Quote
4. Pictures are forthcoming and apparently need to be approved by CIARA and/or TSMC and/or whoever else is involved, and this is the reason there aren't many yet.
How is exactly CIARA or TSMC involved with the PCB?
What a great idea to hide behind the fact that you never had a PCB ready for the end of this month.

Also, you are now publicly stating that the end of this year was always the promised shipping date while that date wasn't even present for the first half of batch 1 customers.
How can one even...? Why am i losing this time arguing with walls in a forum?
legendary
Activity: 1484
Merit: 1005
Okay, HashFast has gotten back to me.  They are telling me that they are paying me with discounts on hardware for providing customer support, and they've ask me to forward some official responses to issues that have been coming up.  I'm pretty sick with a cold, but I'll do my best.

I've changed my profile information so that everyone knows what my role is with the company.

1. On prices for the first batch: First batch comes with MPP and will be received before all the second batch is, so the first batch is expected to make greater returns in BTC than the second batch products with both the original item and the MPP (their MPP will ship first, too).

2. TSMC: Everything is on schedule.  Everything else is under NDA.  Ask specific questions and I'll see if I can get them answered, given that they don't violate the NDA.

3. Hashfast states that Dec 31 was always the agreed to date in the terms of sale, and that this will be honoured.

4. Pictures are forthcoming and apparently need to be approved by CIARA and/or TSMC and/or whoever else is involved, and this is the reason there aren't many yet.

You give me questions, I give them questions and try to be the go-between and get your answers.
full member
Activity: 196
Merit: 100
I love Bitcoin
getting lost for the status of hashfast.....i need to spend time to go thru the threads...
legendary
Activity: 1176
Merit: 1001
Well, i'm tired to repeat myself. But your answers are at a whole new level.

If I was Hashfast I would, however, be diligently monitoring discussions like this one and seriously thinking about comments and suggestions submitted in a civil fashion, with a view to announcing a plan to address the situation of batch one customers as soon as the chips fall into place (i.e. when there are more known knowns).
Sure. As if they showed us that they cared. It makes a lot of sense to keep radio silence, just because they want to make us a big surprise. Or maybe they don't show us pics of the PCBs because they want to keep "excitable" customers, such as me, safe from themselves. Thanks HF! I didn't tough of that before.
You will keep dreaming in your world, i will keep demanding proof of the existence of such a world.
sr. member
Activity: 392
Merit: 250
The thing is that they seem to be closed to any further suggestion and compensation. We will end having our BJs and a customer that comes on further batches, without any product already shipped is expected to have more profits than us. Not pretty fair  Sad

If I were Hashfast right now I would not be engaging individual customers, especially excitable ones, in extended discussions either. It's pointless and probably a waste of time, although I agree that a couple of the communications from them that I've seen posted here were curt and somewhat defensive.  What this suggests to me is that they are feeling pressure and responsibility, and that's good.  They have a lot of our money and need to deliver.

If I was Hashfast I would, however, be diligently monitoring discussions like this one and seriously thinking about comments and suggestions submitted in a civil fashion, with a view to announcing a plan to address the situation of batch one customers as soon as the chips fall into place (i.e. when there are more known knowns). 

With that, I'm done with this topic until further news from the company itself!  See ya then.
legendary
Activity: 1176
Merit: 1001
PS:  If you want them to deny you a refund, what you need to to do is to write them a refund request - a printed letter on paper - and send that overnight to their physical address, with a return receipt requested.   Say your order number, how much you paid, exactly how and where you want your refund sent, etc.  Don't engage in any trash talk in the letter. Keep it simple and businesslike.  Your judge may one day read it. Keep a copy of the letter (obviously). When they sign for the letter, you will get back a copy of their signature and date, etc...  Keep this. Then you have your proof that you sent the request and that they have received it.  Even if they don't reply, the lack of a reply will be taken legally as a denial of your request.  You can do this now, without paying a lawyer.
An email sent from a gmail account (google verifiable) has the same legal value.
sr. member
Activity: 826
Merit: 314
GIF by SOCIFI
Well at least in may case I do not want a refund, all I want is to be at least at the same level of profit as the further batches.

From the begining, back in the end of September (you got the quote in the post #2012) they denied any chance of changing the order of a BJ to a sierra (paying the 400$ difference ofcourse).

With the BJ delay a sierra customer will receive x3 hashing power at the same, or in 10 days gap if you want to keep HF offical word and for the same price. I think I prefer to have 1,2Th in end november rather than 400GH now and 1,6 in February (plus the time for shipping the chips/boards and having to buy psus, cooling, cases...).

But the solution is pretty simple, start the MPP from the first day of November or offer the chance to swith into a sierra. The second one wont happen simpley because they do not want to it to happen. There is no excuse and we should be clamining for that long time ago. But the first one is easy and I dont think that for HF shipping the chips that they already claim to have payed 15 days earlier will cause them too much trouble, unless they plan to ship later than they expected, what as a customer, I hope is not happening

The thing is that they seem to be closed to any further suggestion and compensation. We will end having our BJs and a customer that comes on further batches, without any product already shipped is expected to have more profits than us. Not pretty fair  Sad
sr. member
Activity: 392
Merit: 250
I'm not a competitor puppet, i'm a concerned customer. I have a really big order on place, one of the biggest in the public order list.
I really don't see how i'm hurting other customers.

I will add that for my POV there won't be time or the basis for going on legally once that they deliver. They will have done nothing wrong, they will simply claim that they never denied your refund. Or that you accepted the product anyway, so you withdraw your refund request.

Well, if you're M008 (or is that Icedrill? then you would be M004?), I sympathize with your situation, and clearly they are going to have to make a fair arrangement with you or risk their reputation.  I'd say you should "speak softly and carry a big stick" rather than speaking loudly and threatening judgements that may or may not happen.

I'd also say that the MPP was extended to everyone on the same terms (as far as I know), and I don't see how they can really offer you compensation that's substantially different than what they offer other customers. So whatever solution they come up with needs to work for the rest of us as well.

I suppose that if your objective is to simply refund and buy something else, rather than ensuring that the company make good on its pledge not to leave MPP customers out in the cold, perhaps it makes sense to start fighting now, but I really don't think it's a battle that you are going to win. Or if you do, you get your same amount of money back a few years from now, less legal fees.  Probably a Pyrrhic victory.

Although it's way too early to be thinking about this seriously (IMHO), I would anticipate that any litigation in the case of Hashfast would center not on order cancellation and machine refunds (unless they fail until January) but on the terms ("implied warranties"??) of the MPP.  The objective of such litigation would be to force Hashfast to produce additional hardware to ensure reasonable ROI and/or reasonable cash compensation to MPP purchasers because Hashfast did not live up to its pledge of profitable, healthy, etc. customers. (if that actually is the case at the end of the day).


PS:  If you want them to deny you a refund, what you need to to do is to write them a refund request - a printed letter on paper - and send that overnight to their physical address, with a return receipt requested.   Say your order number, how much you paid, exactly how and where you want your refund sent, etc.  Don't engage in any trash talk in the letter. Keep it simple and businesslike.  Your judge may one day read it. Keep a copy of the letter (obviously). When they sign for the letter, you will get back a copy of their signature and date, etc...  Keep this. Then you have your proof that you sent the request and that they have received it.  Even if they don't reply, the lack of a reply will be taken legally as a denial of your request.  You can do this now, without paying a lawyer.







legendary
Activity: 1176
Merit: 1001
When it comes to "puppets", what I am concerned about here are not so much the "Hashfast shills" but the people that are trying to encourage antagonism between Hashfast and its customers.  Those people, at this early point, could well be accused of being "KNC agents" or "BFL puppets" because they are arguably poisoning the waters.  I don't think it's in anybody's interest to encourage the kind of hatred that characterizes everything related to BFL.
I will try to recap a few points for you:
1) a few days before the delay, you could call HF and you where told that everything was on track for shipping at the end of the month.
2) just after the delay, people realised that the delay will cost them 75%+ of their investment.
3) we are being denied any proof that they where ready to ship now and that they simply had a problem, such as like, a picture of their PCB.

I'm not a competitor puppet, i'm a concerned customer. I have a really big order on place, one of the biggest in the public order list.
I really don't see how i'm hurting other customers.

I will add that for my POV there won't be time or the basis for going on legally once that they deliver. They will have done nothing wrong, they will simply claim that they never denied your refund. Or that you accepted the product anyway, so you withdraw your refund request.
sr. member
Activity: 826
Merit: 314
GIF by SOCIFI
I think folks should take a chill from trying to elaborate or overinterpret the Miner Protection Protection Program on Hashfast's behalf, or tell Hashfast that it must pursue some very particular possibility shakily extrapolated from a few Hashfast statements.

What's important for me is that the first batch customers are made whole, in the sense of Hashfast's pledge:

"We want our customers to succeed.
And let's keep it civil.  HF people are not our enemy.  We have strong common interests.
Sorry but HF got it pretty clear. The MPP will start counting when your unit is shipped, not before.

They do not care if you succeed or not. Please take 5 minutes and look the pages back.

We are not complaining if the MPP is good or not, we are complaining because they offer the 2 batch users x3 hashing power for the same price and they refuse for the first moment to switch the order giving no excuse or reason. You may win money with the BJ, but someone in the batch 2 sierras will win more. Pretty fair, huh ?

Even more, they refuse to listen to any advice or suggestion. They will answer you to with a copy/paste message. If you want more reasons I havent still see any pcb or BJ case, but how about the sierra ?

Edit: I do not want to start any legal action against HF of course, that is the last option, but I have sent them many emails and they do not plan to give you any compensation for the delay and the shorter gap between the 2 batches
legendary
Activity: 2856
Merit: 1520
Bitcoin Legal Tender Countries: 2 of 206
And let's keep it civil.  HF people are not our enemy.  We have strong common interests.
As people that looked at your post history suggested, you are an HF puppet. I will not listen to what you have to say. (if you are not, you have my deepest apologies, i don't want to offend or to be rude with anyone).
If you want to come to the table and to suggest to stay calm, because we share the same interests, you can do so using your official HF account.

The MPP will not make us ROI. Not even by a far.

If you have data supporting the opposite, i would be happy to hear that.

I have nothing to do with the company, never have, and never will.  I'm a former history major that works on agriculture and health policy.

I think that you and a few other people, some of them even more cynical than you, that were bruised by the experience with BFL (I was too) are way prematurely applying the same mentality and tactics to Hashfast as you would "Inaba".  Hashfast has announced a delay that they say will be short.  This is really unfortunate, but not entirely unexpected.  And it's nothing like what BFL is guilty of.  The question for Hashfast is what they will do to cover the butts of 1st batch customers (and I am one!) that have been exposed as a result of the delay, and I think it's reasonable to give them some time to formulate a response.

I'd say "get your head out of the weeds" (meaning, "don't become too focused on particular details") and look at the situation from a broader perspective.  

When it comes to "puppets", what I am concerned about here are not so much the "Hashfast shills" but the people that are trying to encourage antagonism between Hashfast and its customers.  Those people, at this early point, could well be accused of being "KNC agents" or "BFL puppets" because they are arguably poisoning the waters.  I don't think it's in anybody's interest to encourage the kind of hatred that characterizes everything related to BFL.

Anyway, if Hashfast fails to deliver on its pledge, I've already said I would consider joining a lawsuit.  But it's just way to early to think of that.  Confrontation is the last option, not the first.
+1
legendary
Activity: 2156
Merit: 1072
Crypto is the separation of Power and State.
I think folks should take a chill from trying to elaborate or overinterpret the Miner Protection Protection Program on Hashfast's behalf, or tell Hashfast that it must pursue some very particular possibility shakily extrapolated from a few Hashfast statements.

And let's keep it civil.  HF people are not our enemy.

you are an HF puppet. I will not listen to what you have to say.

 Roll Eyes  So much for keeping it civil.

cedivad can't keep it civil, because he's been taking such pains to "elaborate or overinterpret the Miner Protection Protection Program on Hashfast's behalf, [and] tell Hashfast that it must pursue some very particular possibility shakily extrapolated from a few Hashfast statements."

cedivad has spent the last few days getting himself worked up into an epic snit.  The last thing he can do in such a perturbed, emotionally-overwrought, paranoid state is stop treating HF like our enemy.
sr. member
Activity: 392
Merit: 250
And let's keep it civil.  HF people are not our enemy.  We have strong common interests.
As people that looked at your post history suggested, you are an HF puppet. I will not listen to what you have to say. (if you are not, you have my deepest apologies, i don't want to offend or to be rude with anyone).
If you want to come to the table and to suggest to stay calm, because we share the same interests, you can do so using your official HF account.

The MPP will not make us ROI. Not even by a far.

If you have data supporting the opposite, i would be happy to hear that.

I have nothing to do with the company, never have, and never will.  I'm a former history major that works on agriculture and health policy.

I think that you and a few other people, some of them even more cynical than you, that were bruised by the experience with BFL (I was too) are way prematurely applying the same mentality and tactics to Hashfast as you would "Inaba".  Hashfast has announced a delay that they say will be short.  This is really unfortunate, but not entirely unexpected.  And it's nothing like what BFL is guilty of.  The question for Hashfast is what they will do to cover the butts of 1st batch customers (and I am one!) that have been exposed as a result of the delay, and I think it's reasonable to give them some time to formulate a response.

I'd say "get your head out of the weeds" (meaning, "don't become too focused on particular details") and look at the situation from a broader perspective.  

When it comes to "puppets", what I am concerned about here are not so much the "Hashfast shills" but the people that are trying to encourage antagonism between Hashfast and its customers.  Those people, at this early point, could well be accused of being "KNC agents" or "BFL puppets" because they are arguably poisoning the waters.  I don't think it's in anybody's interest to encourage the kind of hatred with Hashfast that characterizes everything related to BFL.... unless you are lobbying for another ASIC maker!

Anyway, if Hashfast fails to deliver on its pledge, I've already said I would consider joining a lawsuit.  But it's just way to early to think of that.  Confrontation is the last option, not the first.
legendary
Activity: 1176
Merit: 1001
And let's keep it civil.  HF people are not our enemy.  We have strong common interests.
As people that looked at your post history suggested, you are an HF puppet. I will not listen to what you have to say. (if you are not, you have my deepest apologies, i don't want to offend or to be rude with anyone).
If you want to come to the table and to suggest to stay calm, because we share the same interests, you can do so using your official HF account.

The MPP will not make us ROI. Not even by a far.

If you have data supporting the opposite, i would be happy to hear that.
sr. member
Activity: 392
Merit: 250
I think folks should take a chill from trying to elaborate or overinterpret the Miner Protection Protection Program on Hashfast's behalf, or tell Hashfast that it must pursue some very particular possibility shakily extrapolated from a few Hashfast statements.

What's important for me is that the first batch customers are made whole, in the sense of Hashfast's pledge:

"We want our customers to succeed.

At HashFast, we understand that healthy, prosperous customers make for a healthy and prosperous company. We know that our customers are concerned about the rapid growth of the network hashrate – and we stand by our customers."

So, as far as I'm concerned, let them sweat the details of how and when to release extra hashing power under the MPP.  The overarching commitment, as I interpret it, is that Hashfast will provide hashing power to ensure that MPP customers "succeed", and are "healthy, prosperous", within the shortish timeframe suggested by the MPP.  To me, that means positive ROI in the first half of 2014, preferably the first quarter. 

If you are losing money, you are clearly not successful, nor healthy and definitely not prosperous.

The guys in the company are going to have to decide how to make good on the MPP on the basis of details only they know - productions schedules, sunk costs, implications of schedule changes, anticipated availability of components, etc.  Without that info, who of us can really say what the best specific course is?

Anyway, I still believe the company intends to do what it takes to fulfill its pledge.  If it doesn't, then you'll see me over there on that other thread about legal action... but we're still a long way off from that becoming a reality.  Give 'em a chance.  Let them take a little time to reinterpret the MPP and announce a sound plan.

And let's keep it civil.  HF people are not our enemy.  We have strong common interests.
sr. member
Activity: 826
Merit: 314
GIF by SOCIFI
to hashfast:

Q: What will be done with regard to the October batch miner protection program? Will you immediately send out the upgraded hashing power since the difficulty will be 2 to 4 times higher by the time we receive our units?

Hashfast's answer:

"Thank you for your inquiry.

No, we will not being sending out the MPP modules with the purchased units. MPP is enacted 90 days after the original miners have been delivered.

Kindly,

Erin"

Great, well done Hashfast !

You stablished a new record in asic mining world ! You are fu**ing your own customers between your batches, really well done !



By the way, if the smart guy from HF that decided to put two different product ranges at the same price is reading, I was trying to be sarcastic.

What you have done wont be forgoten and I will take care to rembember to any person that decides to go into HF after this, if there is any
hero member
Activity: 486
Merit: 500
Anyone thinking about getting any hashfast products should reconsider..

No refund
No products that works
No RIO with MMP
Changes to TOS without notice


STAY AWAY

I made a mistake by listening to the hype and now they missed the deadline and starting to look like BFL2
legendary
Activity: 1974
Merit: 1077
^ Will code for Bitcoins
So their delay on shipping the miners also means an equal delay shipping the MPP modules? 

That's rather dickish.

They just don't give a damn. It will be remembered.
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