By promoting ISPs, that are transparent, exchanges will be helping this BTC community.
ISPs that have chosen to become protective legalized buckets of stupidity, seem to be the main body of ISPs out there. I can remember the days of copper POTS lines and Win NT, when life was better.
Please give us more info about your ISP, because in the end, that is one of the main reasons to bother investing coin. No, I do not trust the IT guys when they say "just wait" because that's a new IT mentality, that sucks, and which has been propagated by the current management of IT in America, who are unworthy of their jobs and paychecks.
ISP freedom, is 100% part of bitcoin's chances of survival. This means that when your exchange gets f-ed up, you need to share all data second by second, so that the greater number of minds, can be applied to what is a public issue. That's how trust gets built and held over time.
Give us more info about the DDOS. Tell your ISP to do so or give us their phone number so that we who understand IT, can call them and help them.
By giving you (the general public, not you personally) a detailed account of our current IT setup, what data centers we use, what upstream pipes they use, etc would only be putting us more at risk because more information would be out there to the bad guys to find ways to further the attacks... I'll consider carefully what it is safe to release and what it isn't, but in the mean time, know that we are doing everything we can to prevent it from happening again. When havelock was setup, we originally had it in the same physical data center, and indeed on the same subnet as lightbox technologies (my other business), which is fairly easy to figure out the IT details of. This has now been changed so both havelock and canadianbitcoins are completely independent of lightbox technologies. Thats about all i'll say for now.