Dear trader, we are extremely sorry to hear that we have left such impression.
But we also are glad to state that this issue is easily resolvable, and it will be resolved. But your kind cooperation would be required. We hope you would accept our apologies for any unpleasant experience you've had.
So, what's been happening?
Muchomail.com is no longer there, so you are not able to confirm your withdrawal via email. It happens, unfortunately.
Our high security standards won't allow just to disable email confirmation, we have to be absolutely sure that that email is no longer reachable and nobody will ever have the access to it. Here's the course of action.
1). Kindly try to contact everyone.net. Probably they will be able to help you to retrieve access to your email.
2). In case they won't be able to solve the issue rapidly, we'll be glad to do it instead. Our support team will email you the instructions on how to disable email confirmation on your account. You'll be able to withdraw your money, you have our word.
Once again, please accept our apologies for that experience you've been through.
It's very important to keep track on your email account, since it's your main and unique identifier on HitBTC.
Hello, yes I have track of my email and the password but like I was saying the muchomail.com website is not in service so I have no control over that email.You need to understand how much pain and problems this has caused my family and waiting 2 weeks for support to help and nothing.It is 100,000 usd, much money. I tried to contact support and people even on the "troll Box" on your site say that the support is not good and so I had to come here because this has caused me many nights without sleeping.I have used your site for almost 4 years and I trusted that there would be no problems when I "cracked" my bitcoin wallet and took out those 206 coins of bitcoin cash.I preferred to store my money there instead of the electroncash wallet after reading bad things about that wallet this is how I trusted you.
I do not feel I need to contact some company in California (everyone.net) other people have even said that there is no response. I have nothing with them,I did not make an account with them , I have not known them for almost 4 years and they do not have my 206 bitcoin cash coins. I just need my email to be changed to my new email that I sent to your support people. I dont want to bother you but I need this fixed it has literally damaged my health,I have lots of acid in my stomach now and can not drink beer or wine from the stress this has made (stomach ulcers). When this is fixed I will remove this post.Please help soon