is part of what we agreed when we sign up to play in casinos but lately I've been reading a lot of complaints
about casinos on how they accept their players' KYC, is it possible that they can decline a person's credentials even though he swore that he submit all the right documents and even undergo a video call to establish his identity?
Take note, Casinos will ask or demand a KYC if there's a big winning involved, is this one of their ways to scam their players?
I have had some difficulties submitting my information to some platforms and it was not funny. I kept on submitting some documents and the organization failed to accept them. If a casino refuses to confirm or accept my registration I won't be troubled but if they start asking for additional documents if I get a big win, then they might be fraudulent. Reputable casinos will not ask for more KYC because they don't want to pay their customer. Any casino that asked for more KYC after a big win without genuine reason should be avoided.
Both parties the player and the casino can agree to do a mediation through third-party/parties. but do you think it has bad consequences if the third party proves the player is right in establishing his identity, then the casino's KYC is not reliable?
The reputation of the mediator is also very important. It might affect the reputation of the casino negatively if it is proven that their process is flawed because gamblers might avoid them. This mediation is time-consuming and nobody will be pleased to go through these processes.
If the third-party proved that the casino is right but the player swore that he submit all the documents and is willing to do the extra mile to establish his identity, can we conclude that Casino's KYC procedure is different and we have the right to know how and what system they are using to decline our submission because we can be the next to suffer from this Casinos' KYC system?
Since it is the casino that chooses the third party it might be difficult to get a fair judgment. Trying to establish that the documents are real could lead the gambler to seek the counsel or services of a legal practitioner. It will even be more difficult if the casino company is not registered or have a representative in one's country.