As I said. I'm not looking for money here. Just awareness. Yes I did deposit 9k. Yes I won around 24k at CT.
No, they didn't let me withdraw for a week. Blocked my chat. Wouldn't answer on support only 24hrs after I'd send a message.
Yes, I did gamble while my withdrawal was blocked. Not going to lie.
The screenshot (provided by Chips.gg representative) isn't showing any deposit of your which is worth $9k. Even, the total sum of the deposits isn't equivalent to $9k (which is visible in the screenshot). We are already aware of the fact that you have lost the remaining account balance by placing more bets. But it looks like you have made some deposits and withdrawals even after facing the withdrawal block and delays. Is it true?
Regarding the specific case in question, it is important to clarify that the player did make further deposits not displayed in our provided screenshots. However, the allegation at hand pertains to the player's claimed inability to withdraw funds including winnings, which allegedly compelled them to continue wagering. It's crucial to note that this allegation is not accurate.
As previously noted in our initial response, when the player's account was unlocked, they regained full access to their entire balance including winnings, which amounted to 13.95 ETH on 11/19/2023.
Subsequently, the player proceeded to engage in further gameplay, including making deposits and withdrawals, without encountering any further issues on the platform. This is substantiated by their consistent use of the platform from 11/19/2023, to 12/15/2023, as evidenced by their continued gameplay and wallet transactions during this period.
All players at Chips have the option to implement Self-Exclusion measures through various accessible methods, including the option for indefinite Self-Exclusion, which can be conveniently set up within their user profile. You can initiate Self-Exclusion by visiting the following link:
https://chips.gg/profile/general-responsible-gambling.
Let me be clear cause I see chips is trying to cover their ass. I deposited 9k on that day. On Nov 19th I withdrawn only 5 eth because that's WHAT THEY LET ME WITHDRAW. 10k a day limit after a week of blocking my withdrawals and talking to them on support. They said if I'm "Good" with them meaning I leave a 5 star review on trust pilot they'll let me withdraw more. I also tried closing my account. Sent at least 5 emails to support about self exclusion. No answer. I can't access my account now because the only way to not log in was to delete my Google authenticator.
Do you happen to have a screenshot of this conversation where they hinted you to leave a good review in trustpilot in order to open your withdrawal? And... I don't think I understand the recent development, why do you ask for self-exclusion?
Furthermore, there have been allegations suggesting that our agents requested a 5-star review in exchange for preferential treatment on our platform. We want to unequivocally state that such a practice is not only false but also contrary to our review policies, and it raises ethical concerns that we take very seriously.