REVIEW CAMPAIGNS TO FIX YOUR PLATFORMBy far the most useful option for fixing platform issues. This campaign pays users to test your casino by depositing real money and reviewing everything—from the user flow to CRM, deposit methods, games, and support.
- LoyceV flagged issues in my Terms of Service that my legal team overlooked.
- Dbshck found an error in the 100% deposit bonus setup.
- Yoshie, FamososMuertos, and Khaled0111 uncovered a transaction cost issue with ETH payments.
Overall this was a game changer for both the platform, execution and payments team, and thanks to this exercise we managed to create a well-structured roadmap.
MY OWN FINDINGS:You can see my review thread here, but keep in mind that this is not an example of a good review campaign. I would do it different this time:
https://bitcointalksearch.org/topic/fullcoinslotty-review-campaign-rewards-from-60-to-70-5434945MY RECOMMENDATIONS FOR THE REVIEW CAMPAIGNBudget: Set aside $2,500 per quarter, plus the Campaign Manager fee. Plan to repeat this for four quarters (totaling $10,000 plus the fee). You will want to give up to $70 to each member for the service provided, and $30 for them to deposit, trigger the deposit bonus, and have some fun on the casino.
Setting Up the Welcome Page and CRM OfferLet’s assume you’ve already created a forum-themed landing page with a custom bonus or bonus code and a CRM flow tailored to forum members that I've recommended before. If you’re creative and have approval from other forum members, you can also incorporate their nicknames or projects into the CRM flow or landing page design. Make sure to ask for approval.
PREPARING THE CASINO TEAM#1. I’ll also assume your team is onboarded regarding VPN usage and that you're ready to remove KYC requirements from those players. It’s unwise to ask for reviews without letting reviewers register and play. I know that you know that there’s flexibility here, so make it flexible.
#2. Bonus costs will be high and might affect your quarter targets. For example, if you offer a $100 match bonus up to 100%, your bonus costs will be an additional $2,500 for that quarter. Consider filtering out these users in your dashboard.
FINDING THE RIGHT MEMBERS AND KNOWING WHAT YOU NEED FROM THEMThe best-performing members usually don’t switch signatures, so use this opportunity to collaborate by hiring them for your review campaign. I won’t recommend specific people to avoid bias, but remember: users who manage infrastructure take their role seriously, while motivated newbies can also add a lot of value if given the opportunity to join in.
If I would be re-doing the review campaign, I would be searching for the following users:
a.) 10 Android users, because the majority of players that I had playing with us were on phones, and the majority of the phones were androids released anywhere between 2016 and 2020
b.) 8 iOS users, there were less iOS users, but still a significant portion of the players had iPhones.
c.) 4 desktop users (1 Firefox, 1 Chrome, 1 Edge, 1 Safari), this was the group after the phones.
d.) 2 tablet users (1 Android, 1 iPad), tablets were just 10% of the traffic, but still important to test
e.) 1 Smart TV user (to test for resolution issues), a very small percentage, but useful to know how the site operates on a smart TV.
Include members who know your priority languages. For instance, if you’re targeting ROW, DE, NO, and PT, ask the Campaign Manager to find members fluent in these languages.
Also make sure to clarify with the members that this is not a BTC only review, you will be using all the available coins you have in order to test their usefulness with the operation.
MANAGING THE FUNDS FOR THE REVIEW CAMPAIGNThe easiest way to handle payments is to register the Forum Campaign Manager as an affiliate on your affiliate platform and pay them like they provided an affiliation service. They can then distribute funds to the reviewers from their own wallets. In that way you only have 1 invoice per quarter and can let the campaign manager do their thing.
HOW TO FORM THE QUESTIONNAIRE FOR THE REVIEW CAMPAIGNNow that you have 25 reviewers and a Campaign Manager, what should you test? Here are some ideas:
Registration Flow: #a. Ensure members register using their forum nickname for tracking purposes. Please tell them that this is important, no one wants to quote LittleDickMarie15 in a stakeholder meeting.
#b. Ask them, when compared to other casinos, how hard was it to register? (rate 1-10).
Deposit Flow: #a. Assign different coins to testers (e.g., Bitcoin, Ethereum) and evaluate time, fees, and user satisfaction.
#b. Ask them, when compared to other casinos, how easy was it to deposit with us? (rate 1-10).
#c. Was the welcome bonus triggered, any issues there?
Device Compatibility: #a. Test navigation on the device that was assigned to you, log issues like load times, button size, and usability.
#b. Any issues unique to your device?
Terms of Service: #a. Can you go through our TOS, is it easy to read? Do you understand everything? Are you against something?
Translations #a. Can you check the quality of localized content on one or more landing pages, the homepage or lobby page? How did you find it? Any suggestions here?
Customer Support #a. Can you invent a problem and ping the customer support team and test their response time, ease of communication and do they know your language?
Design Feedback #a. Can you tell us how the design of the site looks? Are you happy with it, do you like it? Which casino has the best design in your opinion?
General Feedback: #a. Is there anything else that bothered you, or you would like to say?
WHAT I FOUND USELESS: #1.
Testing games doesn't make any sense, since even if they do find some issues with the games, you can't fix it because it's the game provider who needs to change it. So ideally just let them play whatever they want, and tell them that you're only interested in the compatibility of the game with the device they are using, not gameplay itself.
#2.
Tell them to use pagination and move through the lobbies a bit. Otherwise you'll get 25 people reviewing your homepage and the first game promoted there.