Topic: I feel I being cheated by Primedice Affiliate and Support is like bots no help. - page 2. (Read 564 times)

That's more than fair, so you know if the site is indeed having some problems on this aspect.
The OP can't tell if the depositor indeed played after depositing.
Much better if he has more tangible proofs rather than speculating that his referral did use his deposits.
The OP can also reach out to the Primedice staff, and see how he will address this situation.

Best way to test this is with a personal friend using your referral and notifying you every time with clear evidence of every action, deposit, gamble and so on.     I didnt see it mentioned but people can be erratic and gambling sites do get used like a bank or place to leave a balance for safety or just convenience.    To be sure it would need to confirm if this person has only deposited and not touched any of it because I find that quite possible from all the users and different sites Ive known over the years.   I realize the various rules, etc. but its possible this person is occupied with other matters in life not actively gambling right now so I think it best to test out exactly what occurs and keep your evidence etc.

What I understand is that the "account's data" refers to the PD user information and not the TG of their staff. Another thing is that affiliate managers are supposed to be "public figures" and should normally have a social media account or contact information dedicated to PD concerns. This support could have given other ways to contact the AM department rather than saying "nothing to discuss". Check efialtis message in the first page.

^ I understand you dude, it is very frustrating nowadays to talk with customer support, they are acting like a bot which I doubt they are, not only PD or Stake that you have experienced, but I also experienced this on other gambling casinos which is all customer support staff are useless to talk.
Let us hear wait further days until Stunna will give a response to this thread of yours and we hope he will give a better explanation about this I think this is because their affiliate was outdated which means does not fully functional.   

Hi.  Thank you all guys for the responses. .
Again no I can't contact the referral/user as i said I used media buy it ppc to get a lot of referrals.  It was long time ago when Primedice was a thing.  
Ofcourse there must be a glitch or some error or something wrong in the tracking or affiliate tracking.
A d you guys noticed I'm not saying primedice is a scam.
But I'm angry and frustrated by the Support who not willing to help or just give an explanation. There answer is they cannot reveal other accounts data.
Actually I don't know the account full username all I know is same as screenshot last few letters of his name .
 Also I'm affiliate with bc game but bc game support or affiliate more advanced than primedice or stake. And customer support nit as cicjy as PD or Stake.

The whole issue might just be a glitch an error or a thing a staff can explain but instead they treated me as not even deserving an answer
I promoted PD before even Stake started got over 400 user never even bothered to ask questions or anything but now I was treated like this I wish I forwarded all that referrals to bc game or a casino that more advanced.
Seems stake and pd spend more money on fake streamers and sponsorships and they forgot the core of a successful business is the affiliates also customer satisfaction.

So up to you guys go ahead when you got a problem at stake and pd believe me the customer service is so spoiled. It's better to stake or pd to hire some ofshore customer service from Philippines cheaper than cocky ones atleast ofshore ones will talk better.  

I don't really care about that customer I got better referrals at other casinos than pd but all I wanted is an answer.

Guys with stake signature dudes stop giving excuses for the 100bucks a week you get.  

Yap, that's why need to see from user information betting.

If we want manually check by user side, and I also agree with your response from primedice support. I don't know why, see the response from PrimeDice a little bit different comparing to stake.

At least, stake still trying to give the best result for checking first the situation.

Ok, my take on this is as follows.... let's say the person did deposit some coins... then he/she obviously had to wait for the confirmations. So, a lot can happen during that time... example : He/She could have driven to the shop... got in a accident... and they might be hospitalized. (worst case scenario)

Looking at your second post... it rather looks like a glitch in the Matrix....    I will not waste my time on support... they have limited "rights" to troubleshoot things... they simply "Cut&Paste" pre-configured answers to questions.... rather try to DM Stunna ....to see if he can help. 

Everything would be more clear if you could contact your referrals. Because it may be that your referrals have only made deposits but they have not gambled. As a result you did not get your commission. All these problems can be solved by the affiliate department, support department for customer service, so they may not have the right answer for you. So I think you should keep trying to contact the affiliate department. But asking affiliate manager's telegram is also not the right way.

The user who signed up under your link may have made a deposit and didn't bet so you didn't get any commission
You can also check for yourself if the user is making a deposit and betting at the same time. Because the referral program has terms and conditions.
You should first check with the user if you find that they are depositing and betting then you can file a lawsuit against them

IMO, can you ask to the support service to provide a list usernames who register under your link.

Then, we can check one by one for the account. How much your referral wagering to the site and how much is the commission for the upline, IMO this is not really a big deal. We want to confirm, the referral not deposit a small money and waggering really low.

Since the commission is really low, is still showing zero.

I find it rather odd that the support shut you down on the premise of data privacy instead of forwarding your case to the other department. The affiliate page clearly says "contact support to be  put in touch with an affiliate manager". There are ways to handle this without revealing personal information of customers. You can clearly see your affiliates and their wager so they could start from there. I guess it's easier to jus say "no".

Expiration of commission but that would be absurd hehe.

There are no reason to be upset.
Affiliate program especially casino affiliate can make good amount of money if they have good setup. You need a website and good traffic to it. Regarding the case, we need to hear the story from other side. If Primedice has a different affiliate channel than the main website then it's suppose to be the affiliate manager who will be responsible for it.

He can ask anyone from this forum if they are interested. But I do not think it's the case. Obviously he has not got paid for several accounts if I have not missed.

Why don't you try to find someone In Real Life to affiliate and to ask him to let you know when he will gamble? Thereby you would be able to check if you still get commissions from your affiliates or if PD is shadow banning you from its affiliate program.

This is the details of their affiliate program: https://primedice.com/affiliate and it doesn't have any update
or whatsoever. I think there's some mistake here and more likely to be on the Primedice's side here and they should have explained it better on the chat with their customer support.

I can't ask the player as I used ppc to get referrals so I don't know him or his contact.

Also if a person deposit to stake or Primedice  then he cannot withdraw without wagering atleast 10% of his deposit it's for the AML policy. So your theory cannot be possible.

Also another theory I had is the player tipped his coins but also cannot be possible as to be able to tip or chat you need to wager.

That's why all logical theories cannot be possible.

Unless I have a very very very weird referral who just want to hold his coins in primedice without playing with it. Wich is rare and makes nosense

I'm disappointed on the live support I talked politely to them but the way they answered me is a very cocky way
The word Mate in my chat with support I said it after he first called me mate Wich is weird too.

Maybe? However, the only thing I can imagine is that the referral might have used Primedice to obfuscate their cryptocurrency (bitcoin? ), much like utilizing a bitcoin mixer. If so, that would be the dumbest thing I have ever heard of.

I've had few referrals back then on another dice site, and I can say that It's pretty rewarding especially if the person who signed under your account is a whale or has a large bankroll. And, it isn't a waste of time if you aren't actively looking for someone to sign up under you.

1. The affiliate or referal programmes are more like small business that are run by individuals and the main body is the only one who would be responsible for providing them fair share.
2. Sometimes they do stop these programs any time without informing them prior which also means that they could have done that for you BUT you needed reasonable statement from them.
3. First they cannot lie but they can explain the situation in a much better way which means that you have to raise this issue in the main thread and inform them regarding the nuisance of contacting the customer support team.

This is why I hate affiliate/referral programs. They seem like a waste of time and effort for little to no returns.
You bring new customers to those gambling platforms and the website owners show their gratitude by leaving you with zero commissions(or they are shaving the commissions in most cases).
You should've read the Terms and Conditions of the Primedice affiliate program. Maybe there is some hidden catch and some secret conditions that weren't met by the referred accounts, in order for you to get a commission. The affiliate managers can find any excuse to shave or block your commissions. I don't believe that you will get your hard earned coins from PM. Just don't waste your time promoting affiliate/referral links.

I`ve never saw such strange support. May be you ought to try to get e-mail of the support? And of course try to post in the ANN thread - this is the fastest way to solve a problem.
It is strange situation, possible that the ToS was changed some time ago, but your screenshots shows that it was long ago the same situation.

I agree, the reply provided by the customer service agent may have been unprofessional as they should atleast provide other option if they can't provide or disclose any information from the account.

However, the customer/gambler or the OP should have not insisted asking for information regarding his affiliates as those cannot be disclosed.

Anyways, OP can either confirm to his affiliate if he did wagered his deposit or not. As we cannot disregard the possibility that his affiliate might have not really gambled at all.
Still even with their limited accessibility they should be able to provide other option to atleast give clarity on the situation, other than saying there's nothing that they could do. This is also based from my experience as a previous customer service.