Why is it so difficult to get INR out of you guys. i sent the withdrawl request yesterday morning, sent an email as well right after that. I thought maybe it will come yesterday, or maybe it won't. you say you process the withdrawal, between 9 am to 9 pm. no where does it say sunday is a holiday. But i will still give it to you, take a break on a sunday. But today is a monday, its 1 in the afternoon, and if you are processing withdrawls, from 9 am, even if you had done NEFT, i should have had the money by now. But i dont have it.
I stopped using IGot and unocoin for the same reasons. i dont want to be running after my own money. Please do the needful, and i would really like to know measures taken to ensure this doenst happen again.
We have added some staff work on Bank Transfers. That SHOULD help.
They start with us today, so should be in training, etc this week and start with work as they get comfortable and accurate with Bank Transfers, etc.
Also will be adding some time slots for INR withdrawals and a safety net of atleast 2-3 days. Not that we need it, but longer delays seem to be the norm with fiat across all exchanges and some of these transfers do get queued up under a pile of other requests as well. Would rather state 2-3 days and complete it sooner if we can.
2-3 days is way too much. I hope you realise you have competition which is way better and faster than you guys. the norm maybe for those which are not purely an exchange but buy and sell directly from end user, and in case they have more volume on one side, it gets difficult to fulfil the orders. For a live exchange like you guys, there is no justification for withdrawls taking so long.
On the software side, i sincerely believe you guys are fantastic. The options available for trading on coinsecure are by far the best. However, your day to day operations, i have felt from the beginning have been seriously lacking, almost feeling like you guys are doing it half heartedly.
I will stay away till you all get down to same day withdrawls. The dream would be withdrawls within the hour.