Topic: is CEX.IO a SCAM? (Read 2891 times)

Dear boxero,

We are sorry that you had an unpleasant experience with our platform and we will try to help you.

As you have mentioned, your transaction was initiated on the 27.9.2018 and it was successfully processed from our side. You will receive your payment, once it will be handled by a banking system. As you were informed by our customer support, card withdrawal may take up to 3 banking days and we want to highlight that weekends are not considered as a banking day.

Regarding your withdrawal of 208 USD. First attempt was declined but you have successfully withdrawn the rest of your funds on the next day.

We have located your ticket and as we can see, your case was forwarded to another team because your case needed additional attention from another department, and your request was escalated, processed and replied.

We value all of our customers and do our best in order to help them and we would like to emphasize that we are not any kind of scam, we are an official and legit company, based in the UK with all necessary licenses and certificates that can be checked by the following link:

https://cex.io/legal-security

Please be informed that we cannot discuss cases of our other users with third parties, but you can be confident that all mentioned issues were processed accordingly and we never ignored queries from our customers.

We kindly ask you to wait some more time, we are sure that you will receive your transfer soon.

Feel free to contact us in case of questions.

My user id is: up121904032

Day 27.9.2018 I have sent 0.186 BTC to my CEX.IO wallet, since I wanted first to test them ( I was curious do CEX.IO lie since nobody like to get scammed) because I would invest more if CEX.IO were legit.

Next step was exchanging from BTC to USD in trade section, after that I added my Visa card, verified it and ofcourse account state was changed from basic to verified.

Same day 27.9.2018 I committed withdraw of $1000 to my linked Visa ($996 should have arrive and $4 is fee).

Today 30.9.2018 I STILL DIDN'T RECIEVED ANY MONEY wich I did withdraw to my linked card. CEX.IO is NOT RESPONDING on my tickets.

$208 has been left into my CEX.IO balance and I thought I should withdrawn those funds too. After committed withdrawn CEX.IO rejected with no reason at all.

I sent an message to customer service and I recieved trash reply.

All what I get is junk and trash replies like:
- "Thank you for contacting us. I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance. Your patience on this matter is greatly appreciated. Thank you for understanding. Best regards".

Now after recieving trash reply I committed again same withdraw with same amount of money $208 and funds were automatically approved wich is sketchy.


CEX.IO don't give a sh*t to solve customers problem, their customer service is real trash since CEX.IO stealing from their customers wich is proved by MINE and other customer situations with them.

If I lie those people wich explaining their own problems with CEX.IO are not lying, CEX.IO is goddamn SCAM.

What CEX.IO is trying is to SCAM then if someone is reporting CEX.IO then CEX.IO would refund the customer but only the customer wich committed report

Scam situations & reports by customers:
- https://www.reddit.com/r/cexio/comments/7z35m8/is_cexio_scam/
- https://www.reddit.com/r/cexio/comments/7o3rn3/scammed_by_cexio/
- https://www.reddit.com/r/cexio/comments/6v40s3/this_whole_cexio_is_a_scamsituation/
- https://www.reddit.com/r/Bitcoin/comments/8nddci/scam_from_cexio/
- https://bitcointalksearch.org/topic/is-cexio-a-scam-2181158
- https://bitcointalksearch.org/topic/cexio-scam-alert-2797855
- https://bitcointalksearch.org/topic/cexio-scam-beware-filing-a-complaint-2756135
- https://bitcointalksearch.org/topic/is-cexio-a-scam-bank-withdrawal-never-arrives-2726508

What else I can say, CEX.IO is recuriting BOTS and their strategy to create new threads with next names and smilar like that:
- PROOF CEX.IO is legit
- PROOF CEX.IO are not scam
- PROOF CEX.IO refunded me

All this can be seen on the link down below:
- https://bitcointalksearch.org/topic/alert-cexio-is-not-scam-or-fraud-100-i-can-guarantee-from-my-own-exp-2331480

CEX.IO is trying to boost their own reputation, those profiles lies over the internet forums, CEX.IO are creating youtube videos and CEX.IO lie on those videos:
- CEX.IO is great
- CEX.IO is not a fraud
- CEX.IO is legit
- CEX.IO is not scam

Everyone of us who had any experience with CEX.IO know is trash on earth since much people got burned by CEX.IO.

Here you can see history of my funds:
- https://imgur.com/a/ykuE0yz

I even commented on YouTube videos about my payment status and what happend is funny actually.

I've been blocked by those uploaders of videos where I left the comment and warned via PM.

I'm giving you an advice as to my son, NEVER use CEX.IO for anything, CEX.IO are SCAM and only a SCAM, CEX.IO will try to feed you with low fees for CC or no fees at all for bank transfers (SEPA).

And as we know for their scamming, CEX.IO will probably as  sh*t-trash human counter-use your documentations wich you've sent for verifcation proposes for their criminal proposes (Fraud).

God bless you who got scammed like me and we will get them, day by day we are closer to them, at least if we don't FATE and KARMA will do their job for them.

Sincerely Mihajlo R from Serbia wich has been SCAMMED from CEX.IO for $1208 while withdawing funds to linked card.

There may be something with address format. Please wait for the clarification from support department.

little nice stock. no probems

My user name up118432078

I cannot withdraw my BCH to my wallet in blockchain.info

My request (678735),

They are not answering my main issue here. They asked if I want to deactivate the 2FA !! which has nothing to do with my problem. Actually my 2FA works like a champ when I need to deposit but when it  comes to withdrawing, “INVALID ADDRESS”  it’s only thing I get. http://oi63.tinypic.com/eiw3d5.jpg

 and I can’t withdraw my crypto.

What is happening in CEX :O?

You have already received a reply from our support team member.

I created new ticket...
Your request (654422)

Please submit the ticket via the form on Help Centre (https://support.cex.io/hc/en-us/requests/new?ticket_form_id=360000000284).

I am not directly and only referring to CEX with this, but I have the impression that exchanges in general delaying fiat withdrawals are largely suffering from a lack of liquid means to let people actually cash out their funds. Some people speculate about exchanges to be insolvent, which more and more seems to be a likely scenario. It has nothing to do with scams, but more the fact that the massive increase had lead to such a newly generated level of wealth, that certain exchanges just can't let certain people cash out anymore. It has become a structural problem that a lot people are suffering from nowadays....

I deposit always with the same card and everything was good. But my deposit is pending for 14 days! What is going on??? Is it hard work to push the button to accept or reject the payment?
My username up112423858 , could you take a look?

I don't have an account (and I would like to register) but a friend is registered and they are trusted.
The big problem is the withdrawal as already said: sometimes is instant, other time takes days (same source, same destination)!

After the announcement that USD and GBP withdrawals via bank are suspended, I received all the money back to my account. Not what I wanted, but better than the limbo in which they were stuck before. I hope the problem will be fixed soon and the website will be fully functional again, this is a big turnoff for traders.

The issue is caused by the high load on our payment partner and longer transactions processing time. Still, we are working on the resolution of the case. Hopefully we'll manage to do it in the shortest time possible.

I'm in the very same situation!
USD withdrawal for around 19.000 USD confirmed on 2017/12/26, still no money received. Please update us if you solve this!

My data
UserID: up112944475
Transaction ID: 5251048325

Kindly tell us your user ID or support ticket number so that we were able to assist.

Also issue with CEX.IO.

Wanted to deposit 5K. Already fully verified, but had to again provide all information. That did not lead to anything so asked to cancel the deposit and send the money back to my bank account. I send the money on the 13th of November and still the money is not send back!

Finance is working on it they say, but then nothing happens. Had to provide again all info that they have provided initially and again nothing happened.
I have been very patiënt but very close to taking legal steps.

It seems that CEX is also reading this thread so solve this issue and prove us wrong in thinking that CEX has turned into one big scam!

I am in the same situation. I have asked to withdraw USD and GBP, in 3 separate occasions, in December. For all of them I have received the e-mail confirming the withdrawal, yet I received nothing so far.

The first transaction, amounting to around 20.000 USD, was confirmed in date 2017/12/26. 20 work days and counting.

All the support tickets I opened about the issue got marked as "SOLVED" after an hour or so (probably automatically) without even a word of explanation, no response at all! This is at best a very unprofessional behavior, and indeed feels very scammy. If the transactions have been done, it should not be a problem to provide their details (as I asked in the support tickets).

I do not believe (yet) that CEX is a scam, but the customer service and the withdrawal times definitely need to improve.

I will post an update as soon as something changes.

Username: up114383891
Transaction IDs: 5251477810, 5266045999, 5315844210

I have been trading with CEX.io for a couple of months and did a test withdrawal of bitcoin to my wallet yesterday and the [Suspicious link removed]ived in my wallet in just under an hour. So no problems at all.

Kindly tell us your user ID or support ticket number to check the case.

Your transaction was added to the compensation. As soon as the funds are restored, you will be informed.

Kindly tell us your user ID or support ticket number so that we were able to assist.

Please, try adding another card or using bank wire transfer to withdraw the money as we see that the reason for rejection is on the side of your bank.

We are happy to inform that the 2FA was disabled for your account.

CEX.io has stolen my money as it appears so far.

I have account up112960293 and in December I have changed my phone and in the process I lost the 2FA app and I can't log in.
Guess what ? This played very well for cex.io as they probably have major liquidity issues !!!
I have opened tickets 574201, 546283 and others and they respond to these tickets usually in a few hours saying that it will be processed shortly and I need to send documents and proof I am the owner of the account which I kept sending again and again.

No response !!! and I am locked out for over 20 days now.

I guess this is the perfect scenario in which they can spend and use my funds w/o really any issue while I can't login to my account.

In the crypto world of millionaires I gues $2500 is nothing but hey, that's a deposit that I made from my salary and... there are no millions there.
I feel scammed and tricked but in the same time powerless to do too much.

Any advice of what I can do now from anyone?

I have 300,000 EUR blocked in "Bank Transfer Completed" and "SEPA Bank Transfer" with no updates for 2 weeks.

Their support is saying they are working around the clock and it will take extra time but does not say how much.

My guess is that they don't have the money all all withdrawals and are waiting to collect money from people who buy crypto.

I think eth have foul to pump to 1300-1500 so this can't be a reason, I think they don't have blockchain tech guy or this guy don't know what to do and they really waiting for eth network to confirm transaction which not exists But we should think positively if ETH still will be able to confirm such transaction we can see eth at 2500-5000 this will be new exclusive tech of ETh (Telepathic Communication With Blockchain)

Hope they will say something soon and will fix this simple problem.

Hi. Copy yours eth wallet address from cex.io which you can get by chooseing deposit. Then paste that address to etherscan.io. There you will see where your eth gone. I think they are waiting for more eth pumping. Then after dump they will send our eth to us... I dont have any other idea.

Yes 0x75e7f640bf6968b6f32c47a3cd82c3c2c9dcae68 is there ETH wallet I think, Whats about "Sorry, we are unable to locate this Transaction Hash" this is problem for I think all they need to send transaction to network they have not done this so eth network have no information about transaction, not sure what they are doing still as 5-6 days already gone they can easy fix this like is doing poloniex or any other when this kind of problem occurs they rebroadcasting transactions with higher gas but seams cex.io don't know what to do or don't care

How you detected it's went to this address ?

0x75e7f640bf6968b6f32c47a3cd82c3c2c9dcae68 is this wallet belongs to cex.io? Because i found out that my transaction which i did not received somehow went to this wallet. When i was withdrawing i put in correct address. So do the email from cex.io says. If this wallet really belong to cex.io thats a totally scam. The hash of this transaction is showing up as succesful. But the hash in the cex.io "Sorry, we are unable to locate this Transaction Hash". SO WTF?

Waiting mine 5 days already, check there FB page you will have lot of fun They just don't care!

2018-01-04 20:14:00 i made eth withdrawal of 5.18185700 eth to my ledger nano s. I STILL DID NOT RECEIVED THEM!!! Thats not funny and for me its big money. At the current price its about 5.8 K USD!!! Support doesnt help at all just ignore. Thats not the way cex.io should appreciate its customers. HELP ME! ID up109341044

The support team has asked you to provide the information to prove the transaction in the ticket. Kindly reply to it.

As we have replied to you, your money was sent back to your bank account. Anyway, it may still take some time to receive the payment. The support team member has indicated that it may sometimes take up to 14 days.

I'm waiting for my 2 withdrawals
2017-12-09 10:14:21   2017-12-12 16:38:42   5159882425   Withdrawal   USD   -29095.46 USD   Bank transfer   Sent   Your withdrawal has been sent.
Please allow some time for funds to arrive at your bank account.
2017-12-08 09:35:51   2017-12-12 16:27:54   5151658759   Withdrawal   USD   -15016.26 USD   Bank transfer   Sent   Your withdrawal has been sent.
Please allow some time for funds to arrive at your bank account.

CEX did not send money but told "your money has been sent"? What the f*ck is this? up107139385

CEX.IO is absolutely a scam. I sent a wire of $5000 over a month ago. It has not been added to my account, sent to my bank and have yet to get a message back from support besides some generic message saying they're working to get back to me. Unless you want your money frozen in an overseas account and customer support that doesn't respond stay AWAY from cex.io.

user: up111867388
ticket #: 447236

A copy of my final message to CEX.IO support after refusing to return or credit a 10K USD wire for over a month now:
Dear support team,

It is amazing to me that you would allow this to escalate to this point. I warned you you were hurting my business by tying up my funds since over a month now.

As promised, since you didn't respond to my final warning, I have submitted a fraud report to https://www.actionfraud.police.uk/report-a-fraud-including-online-crime.

I hope this will motivate you sufficiently to return my money immediately. I will also update the forum with this information as well.

How do you consider yourself serious to have a welcome page that says "Bitcoin Exchange You Can Trust" and treat people this way?

It takes a lifetime to build a reputation but only minutes to destroy one. Which is also the time it would have taken you to return my wire and avoid all this. I really do wonder what is happening to your liquidity and if you aren't also going to disappear stealing everyone's money after your being hacked in August?

I truly hope you are just as overwhelmed by requests as you claim and that my money and the others complaining in the forums will be returned immediately.

I will update the forums with your response or (as usual) lack thereof!

Regards,
Andrew Vajda UserID up110856789

they open visa withrawal, but first u need to deposit 20$, so doses someone alredy get $ in visa?

I regularly complain about exchanges on this forum and they are annoyingly slow at doing anything. However I can say that I have successfully withdrawn USD from my CEX.io account to my Bank account on 3 occasions with no problems. Mine all took about just under 2 weeks to arrive in my account.

I get angry at lots of the exchanges and they do need to really improve their processes. However at the moment it looks like CEX.io will process your funds in due course and you should be OK.

Also I should add that it would be useful if people could post the final result on such issues and once paid out by the exchange let everyone know. The reason being that once people get paid out they forget to let the forum know and it doesn't help others in knowing the real risks of using certain exchanges.

Heard back from support but story keeps changing. Now I'm told I didn't supply a wire confirmation. Last response closed the ticket saying it was treated. Previous requested corporate documents. So the story changes between you wired too much in one day, then used a business account, then you got your money and now we didn't get the confirmation...

Here is my reply to support:
Mickey W Today at 00:06
Dear up110856789,

Thank you for the inquiry.

Kindly ask you to provide the bank receipt in the amount of 10K. You have attached only $1100 deposit request.

Thank you in advance. 
Best Regards
Mickey
Support team

Avatar   up110856789 Today at 23:58
Sorry Mickey but you are clearly mistaken. I sent both wire confirmations together at the same time. It's hard to maintain belief in good faith at 2 weeks and continuously receiving wrong and conflicting information from your support. I have been able to make credit card transactions and withdraw my crypto to my ledger so I have faith this is just really, really poor support. But you are losing credibility by this kind of exceptionally poor handling. First you tell me I'm over my daly limit when my trxns were from different days. Then you tell me I need corporate verification. then you sit on my documents for a week with no response. Then you close the case and tell me the wire is processed when only one of two is done. 1k of 11k total. And now you claim I didn't send confirmation??? Seriously? How would you feel if it was 2 weeks now that your 10K was sitting in someone else's account and you were getting all these different wrong responses? Wouldn't you be worried you were being robbed? I'm resubmitting my wire confirmation now. Please do the right thing and return the wire immediately. the funds are needed for my businesses operation. The wire was intended to cover my personal finances temporarily and now you have frozen my business funds. I will again update this conversation to the forum since I only received responses from you once I posted there. I will clearly state on that post once you refund me, but also how long it took. Stop hurting my business and your credibility please!

 Wire transfer confirmation with order number.png (200 KB)

Moral of the story remains. Don't wire to CEX. Ok for CC deposits and then coin withdrawals. Hoping I'll get my business funds of 10K USD back one day soon! :/

Please request the immediate return of my wire to my business account of my 10K$ USD that has been stuck for over 2 weeks now.

I can no longer even log into support. I am redirected directly to the trading site.

I can't afford to wait for customer service to maybe eventually treat my documents. I will pay the service fee to use credit cards instead. At least it's immediately accessible. Please respond by email to me as I get no notifications from support and didn't see your reply here until I re-read the whole thread.

Ah, I see you did finally write me at last on the 8th here about the corporate verification. Thank you! As I stated since, I sent in all the requested financial info Dec 7, 13:42 GMT.

That's 5 days since I'm waiting for your corporate verification and 15 days total that my 10K USD has been stranded.

How long until you will verify the documents you requested and release my funds? Are the documents approved? Please, I hope I'm not waiting over 5 days to then be told you want more documents, that will then take 5 days more? Also, I bought a large amount of XRP but your site doesn't allow a withdrawal of XRP. Why not? Will that be resolved?

13 days and counting. No response since I submitted all my tax and company and income source info. 10K USD trapped and no one to say a word about it. Don't wire money to CEX!!!

11 days and counting....

Ended up sending all my personal financial info Dec 7, 13:42 GMT in the desperate hope of getting access to MY money!!!! 2 days since then and nothing but generic responses still...

BTC boom long gone from my buy in of what I had available at 8200 USD. Hopefully I'll have my cash before Crypto winter passes. Not one transaction went smoothly. Nor banks in 2 countries (Canada & US, wires held back), a nightmare liquidating my UK Fundsmith equity account (needed a full blown investigation after 2 series of registered mails they requested proved insufficient. About 3 week ordeal) and then wires tied down in CEX. Not sure how to go forward. Only the 3.5% credit card transactions on CEX went smoothly. However, stranded on CEX and Bittrex with ridiculous delays on verifications and their support bot only... I hope all this chaos at the exchanges is nothing more than good sign of crypto trade booming and them being overwhelmed...

Hello, as our financial team has written you on a ticket, you need to be verified corporate client because of the reasons they indicated. In another case, we can send your funds back which has been also asked by our financial managers. We are waiting for your decision. Thank you in advance for the cooperation and apologies for some delay in response.

So no reply from CEX about my frozen 10,000 USD that was wired on a different day than the other 1100$. They claim we can wire 10K per day and then freeze you out demanding all your financial info and ID and sources. Meanwhile, purchased Ether with the 1100$ and they have taken 15 hours and still not transferred to my wallet, it did however disappear from my CEX account immediately. Nice working with you CEX. Would like my 10,000 USD, which is all my available cash, either credited to my account or returned to my bank immediately. I wonder what you're doing with my money while you're blocking my access to it.

Find a safer exchange people. They want your private info and like to sit on your cash for over a week and counting. I just hope I'll see it again one day!

So immediately after this is posted, they release my 1100$ USD wire but block my 10,000 USD wire saying my daily maximum is passed. Funny how #1, I initiated these wires on different days and they allow 10000 USD per day, but THEY decided to process them both the same day to block and hold my 10000$ wire!!!!! Funny also that they didn't didn't release the larger wire instead and block the smaller one isn't it?

You've held my money for a week now CEX! Surely that means I'm not over a ****ing daily limit doesn't it?? Buyers beware. Invest elsewhere if you don't want to beg for over a week to get your money back to then be told you need to give up all your personal information to increase your limit! Just process the wires on they dates they are sent instead of accumulating them to block them.

I guess CEX wants to BS us and hang on to our money and get our tax info to sell us out to the IRS the same way Coinbase just did! Well I'm not American and you can't have my info because it's none of your ****ing business! So much for crypto anonymity!

No more CEX for me.

What a joke! Release my second wire! It was from another day! Daily limit NOT SURPASSED YOU BS ARTISTS! What kind of business dealings are these?

Hello!

Until now cex.io works fine for me deposit,withdraw money withdraw to credit card everything but this time something strange happen so i ask Cex.support here because not answer on tickets to solve this  issue

My username at cex.io is up109811575

I make two ETH withdraw from My account one tx id is 0x1e32fa1d82fa5208c5b7bb1744c0d30ddef7a9073d34cccb3094680ed6a05b81     and another is
                                                                                0x0df24a466f57e27b0b50e8917fdbf1120810d12f4d6e28369e5a3291b497acdf     Funds are not coming and  TX ID-s copied gives  the following message at etherscan.io "Sorry, We are unable to locate the Transaction Hash"

Support of Cex.io  please do something ASAP!!!!!

It seems maybe the money coming in is being paid to the ones going out???

I have been writing several times to CEX with no response beyond the generic "we will get back to you". I sent you all my available cash (11000 USD) 6 days ago in two wires and neither were credited. A friend who used your service in the past was credited in 2 days. I didn't even receive any kind of email confirming my money was deposited and pending. I opened 2 tickets. my userid is up110856789. ticket #433854, & 434659. or maybe you only credit the ones that go on forums complaining?

CEX.io is one of the respectable and trustable crypto trading platform in Europe, based on your attach screenshot you are requesting a huge transactions amounting to 20,000 USD direct to yourbank account, maybe there are some AMLC or KYC issue from your country when doing transactions from btc to fiat, nevertheless CEX.io can resolve your issue maybe it takes a lot of time, or the maybe there a tons of withdrawal request queueing from their site.

We have contacted our support team regarding your issue. The withdrawal has been completed.
We are sorry for your experience and are doing everything possible to process the tickets promptly.

My user name up107191978

I can not withdraw my BTC or USD from 2017/09/19

My request (338184), 339383,

and CEX said that " We are sorry for delayed reply. Due to extremely high load of requests it will take us extra time to resolve your issue. Our support team is working around the clock to reduce the queue, and we will reply to you as soon as possible"

Why I can't Withdraw my BTC or my USD

What happened to CEX> io

Good day. We are sorry for your experience and would love to help you. Please, provide us with your User ID so that we could investigate the issue.

Oh nevermind then, no idea tbh lol

From experience they have been a pretty decent exchange, i stopped using them though when they discontinued their cloud mining service and their partner GHash.io slowly died down. So haven't been using them for a while now.

But looking at all the threads being opened about cex.io's support, i think that they are indeed scamming or at least having liquidity issues. Perhaps they suffered a hack that was undisclosed or something.

Try to contact support as many times as possible, all you can do at the moment. But others are getting delayed withdrawals as well so it's not you only.

Well damn. That's a lot of money that you have on there and it sure hurts to not be able to withdraw them.

This guy seems to be having the same problem as you, withdrawal not being processed though he has enough balance to withdraw, and support isn't giving any type of response to resolve the issue.

It might not be a scam yet, but it's having difficulty. Even if it turned out just to be a short term shortage in support, i would not use them again.

I've seen quite a lot of people have the exact same problem as you are currently having.

I'd say that they are a scam, at least for now. There is virtually no support available for those who have their withdrawals held up. And a lot of withdrawals above $500 are being held by Cex.io right now.

Hopefully, you are able to get your money back. They are a registired company so that's something positive at least.

Actually I am sending it to my bank in Canada

C-cex is not cex.io

There's your problem, cex.io does not do wire transfers to US accounts you have to have an account with cryptocapital and they ARE sketchy as fuck.

as far as i know, cex.io is not scam. i remember in almost 2 year ago i am trading in cex.io and i don't have any bad experience with them. but after they close the trading for ltc, then i move my balance from cex.io and from that time, i don't trade in cex.io. but if now cex.io is scam you or other people, i don't know but i think you can send the ticket to asked your problem. or if your home is near with cex.io office, then you can visited their office and asked directly to them.

C-cex is one of the oldest and most reliable trading platforms and bitcoin and altcoins exchangers site currently on net. I have been trading with c-cex and I  have never have any issues with them. I would advise you to try and contact them again as this will help in resolving the problems with your drawing. Most of the exchangers do have this problem time to time. Hope you get solution to your problem soonest.

Honestly i don't know what else you can do right now, other than just keep trying to reach them via support.

I heard of some other guy on the forum having the same issue, and even though it is unresolved the support at least got back to him(which is better than nothing, at least) and said that they will work to resolve the issue. Can't find the thread though.

If they don't respond in few weeks then if you have some friend in the UK, tell them to visit these addresses listed on their site:


Or you could contact the UK financial ombudsman: http://www.financial-ombudsman.org.uk/

20000 USD is a lot of money ,is there anything I can do about it?I am locate in U.S. 

or am I just gonna sir and pray for my money will come....

A lot of complaints recently and actually at least one scam accusation against them as well.

This means that it is extremely likely that they are having significant liquidity issues that are affecting their ability to process withdrawals on time, and/or a shortage of customer support staff to man the stations.

I would say that at best, they are a shady operation currently.

I have my flat withdraw in CEX.IO for more then 10 days now, still pending and support server do not reply me anymore,so worried now

https://ibb.co/fLag15
https://ibb.co/fLag15