Topic: is CEX.IO a SCAM? (Read 2865 times)

Dear boxero,

We are sorry that you had an unpleasant experience with our platform and we will try to help you.

As you have mentioned, your transaction was initiated on the 27.9.2018 and it was successfully processed from our side. You will receive your payment, once it will be handled by a banking system. As you were informed by our customer support, card withdrawal may take up to 3 banking days and we want to highlight that weekends are not considered as a banking day.

Regarding your withdrawal of 208 USD. First attempt was declined but you have successfully withdrawn the rest of your funds on the next day.

We have located your ticket and as we can see, your case was forwarded to another team because your case needed additional attention from another department, and your request was escalated, processed and replied.

We value all of our customers and do our best in order to help them and we would like to emphasize that we are not any kind of scam, we are an official and legit company, based in the UK with all necessary licenses and certificates that can be checked by the following link:

https://cex.io/legal-security

Please be informed that we cannot discuss cases of our other users with third parties, but you can be confident that all mentioned issues were processed accordingly and we never ignored queries from our customers.

We kindly ask you to wait some more time, we are sure that you will receive your transfer soon.

Feel free to contact us in case of questions.

My user id is: up121904032

Day 27.9.2018 I have sent 0.186 BTC to my CEX.IO wallet, since I wanted first to test them ( I was curious do CEX.IO lie since nobody like to get scammed) because I would invest more if CEX.IO were legit.

Next step was exchanging from BTC to USD in trade section, after that I added my Visa card, verified it and ofcourse account state was changed from basic to verified.

Same day 27.9.2018 I committed withdraw of $1000 to my linked Visa ($996 should have arrive and $4 is fee).

Today 30.9.2018 I STILL DIDN'T RECIEVED ANY MONEY wich I did withdraw to my linked card. CEX.IO is NOT RESPONDING on my tickets.

$208 has been left into my CEX.IO balance and I thought I should withdrawn those funds too. After committed withdrawn CEX.IO rejected with no reason at all.

I sent an message to customer service and I recieved trash reply.

All what I get is junk and trash replies like:
- "Thank you for contacting us. I will escalate this matter to the concerned department. The person in charge will get back to you in the nearest possible time for assistance. Your patience on this matter is greatly appreciated. Thank you for understanding. Best regards".

Now after recieving trash reply I committed again same withdraw with same amount of money $208 and funds were automatically approved wich is sketchy.


CEX.IO don't give a sh*t to solve customers problem, their customer service is real trash since CEX.IO stealing from their customers wich is proved by MINE and other customer situations with them.

If I lie those people wich explaining their own problems with CEX.IO are not lying, CEX.IO is goddamn SCAM.

What CEX.IO is trying is to SCAM then if someone is reporting CEX.IO then CEX.IO would refund the customer but only the customer wich committed report

Scam situations & reports by customers:
- https://www.reddit.com/r/cexio/comments/7z35m8/is_cexio_scam/
- https://www.reddit.com/r/cexio/comments/7o3rn3/scammed_by_cexio/
- https://www.reddit.com/r/cexio/comments/6v40s3/this_whole_cexio_is_a_scamsituation/
- https://www.reddit.com/r/Bitcoin/comments/8nddci/scam_from_cexio/
- https://bitcointalksearch.org/topic/is-cexio-a-scam-2181158
- https://bitcointalksearch.org/topic/cexio-scam-alert-2797855
- https://bitcointalksearch.org/topic/cexio-scam-beware-filing-a-complaint-2756135
- https://bitcointalksearch.org/topic/is-cexio-a-scam-bank-withdrawal-never-arrives-2726508

What else I can say, CEX.IO is recuriting BOTS and their strategy to create new threads with next names and smilar like that:
- PROOF CEX.IO is legit
- PROOF CEX.IO are not scam
- PROOF CEX.IO refunded me

All this can be seen on the link down below:
- https://bitcointalksearch.org/topic/alert-cexio-is-not-scam-or-fraud-100-i-can-guarantee-from-my-own-exp-2331480

CEX.IO is trying to boost their own reputation, those profiles lies over the internet forums, CEX.IO are creating youtube videos and CEX.IO lie on those videos:
- CEX.IO is great
- CEX.IO is not a fraud
- CEX.IO is legit
- CEX.IO is not scam

Everyone of us who had any experience with CEX.IO know is trash on earth since much people got burned by CEX.IO.

Here you can see history of my funds:
- https://imgur.com/a/ykuE0yz

I even commented on YouTube videos about my payment status and what happend is funny actually.

I've been blocked by those uploaders of videos where I left the comment and warned via PM.

I'm giving you an advice as to my son, NEVER use CEX.IO for anything, CEX.IO are SCAM and only a SCAM, CEX.IO will try to feed you with low fees for CC or no fees at all for bank transfers (SEPA).

And as we know for their scamming, CEX.IO will probably as  sh*t-trash human counter-use your documentations wich you've sent for verifcation proposes for their criminal proposes (Fraud).

God bless you who got scammed like me and we will get them, day by day we are closer to them, at least if we don't FATE and KARMA will do their job for them.

Sincerely Mihajlo R from Serbia wich has been SCAMMED from CEX.IO for $1208 while withdawing funds to linked card.

There may be something with address format. Please wait for the clarification from support department.

little nice stock. no probems

My user name up118432078

I cannot withdraw my BCH to my wallet in blockchain.info

My request (678735),

They are not answering my main issue here. They asked if I want to deactivate the 2FA !! which has nothing to do with my problem. Actually my 2FA works like a champ when I need to deposit but when it  comes to withdrawing, “INVALID ADDRESS”  it’s only thing I get. http://oi63.tinypic.com/eiw3d5.jpg

 and I can’t withdraw my crypto.

What is happening in CEX :O?

You have already received a reply from our support team member.

I created new ticket...
Your request (654422)

Please submit the ticket via the form on Help Centre (https://support.cex.io/hc/en-us/requests/new?ticket_form_id=360000000284).

I am not directly and only referring to CEX with this, but I have the impression that exchanges in general delaying fiat withdrawals are largely suffering from a lack of liquid means to let people actually cash out their funds. Some people speculate about exchanges to be insolvent, which more and more seems to be a likely scenario. It has nothing to do with scams, but more the fact that the massive increase had lead to such a newly generated level of wealth, that certain exchanges just can't let certain people cash out anymore. It has become a structural problem that a lot people are suffering from nowadays....

I deposit always with the same card and everything was good. But my deposit is pending for 14 days! What is going on??? Is it hard work to push the button to accept or reject the payment?
My username up112423858 , could you take a look?

I don't have an account (and I would like to register) but a friend is registered and they are trusted.
The big problem is the withdrawal as already said: sometimes is instant, other time takes days (same source, same destination)!

After the announcement that USD and GBP withdrawals via bank are suspended, I received all the money back to my account. Not what I wanted, but better than the limbo in which they were stuck before. I hope the problem will be fixed soon and the website will be fully functional again, this is a big turnoff for traders.

The issue is caused by the high load on our payment partner and longer transactions processing time. Still, we are working on the resolution of the case. Hopefully we'll manage to do it in the shortest time possible.

I'm in the very same situation!
USD withdrawal for around 19.000 USD confirmed on 2017/12/26, still no money received. Please update us if you solve this!

My data
UserID: up112944475
Transaction ID: 5251048325

Kindly tell us your user ID or support ticket number so that we were able to assist.

Also issue with CEX.IO.

Wanted to deposit 5K. Already fully verified, but had to again provide all information. That did not lead to anything so asked to cancel the deposit and send the money back to my bank account. I send the money on the 13th of November and still the money is not send back!

Finance is working on it they say, but then nothing happens. Had to provide again all info that they have provided initially and again nothing happened.
I have been very patiënt but very close to taking legal steps.

It seems that CEX is also reading this thread so solve this issue and prove us wrong in thinking that CEX has turned into one big scam!

I am in the same situation. I have asked to withdraw USD and GBP, in 3 separate occasions, in December. For all of them I have received the e-mail confirming the withdrawal, yet I received nothing so far.

The first transaction, amounting to around 20.000 USD, was confirmed in date 2017/12/26. 20 work days and counting.

All the support tickets I opened about the issue got marked as "SOLVED" after an hour or so (probably automatically) without even a word of explanation, no response at all! This is at best a very unprofessional behavior, and indeed feels very scammy. If the transactions have been done, it should not be a problem to provide their details (as I asked in the support tickets).

I do not believe (yet) that CEX is a scam, but the customer service and the withdrawal times definitely need to improve.

I will post an update as soon as something changes.

Username: up114383891
Transaction IDs: 5251477810, 5266045999, 5315844210

I have been trading with CEX.io for a couple of months and did a test withdrawal of bitcoin to my wallet yesterday and the [Suspicious link removed]ived in my wallet in just under an hour. So no problems at all.

Kindly tell us your user ID or support ticket number to check the case.

Your transaction was added to the compensation. As soon as the funds are restored, you will be informed.