That is the only situation I know where FortuneJack's stingy attitude harmed their own reputation.
Apart from that, they are one of the biggest crypto casinos and I they never refused to pay money to their customers.
now it is up to you to continue playing there or not ,
AFAIK once someone act dishonestly , then they have bad intention ,
play at your own risk , i have never play there for long time but looks like the are legit for now .
Betcoin also accused for not being paid the jackpot of one of it's customer that's why their reputation now was destroy, So why you still wear their avatar if you know that the casino has a bad intention based your statement above? hahhaha.. The reason why FJ don't pay in the because they saw some issue regarding the participant and it might result on chaos, But AFAIK, they paid the participants of the contest, (not sure on that) because they still have good reputation here. Just saying