Is Hitbtc a scam? - page 2. | Bitcointalksearch.org

nniecan001

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Quote from: adamantasaurus on May 05, 2018, 10:49:05 AM

Hey All,

I have some btc stuck on hitbtc there is no email coming so I can withdraw my coins is hitbtc a scam I've read a few bad things about them on here. What do you guys think?

Can you double check your email or even the spam section on your email. I used hitbtc and so far I never encounter some error, a little bit lag only ( well that's common thing specially on famous exchanges like hitbtc ).

adamantasaurus

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Quote from: richardsNY on May 12, 2018, 02:25:57 PM

Quote from: adamantasaurus on May 12, 2018, 10:14:56 AM

I think the entire crypto industry needs a facelift when it comes to customer service that should be #1 priority and something people should really value in this space.

The problem isn't related to crypto anymore, but to a general rule being that when a business is operating in smaller form, it actually cares about its customers, but when businesses grow larger, and they don't depend on you as sole user anymore, they don't give one single damn about their customers. Best is to stick with local exchanging services because they offer you the support (when needed) in a timely manner, which is the most important thing. In most cases they do charge more for their services, but it's all worth it in the end. I am doing the exact same thing and no longer use large exchanges. It feels good.

What are the smaller exchanges you use? I recently started using cryptobridge I really like that exchange

adamantasaurus

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Quote from: Alkhalifi69 on May 12, 2018, 10:37:00 PM

I think there is a mistake about your Email, you should try to check it again, there must be a mistake that you do.
I think hitbtc is not a scam because just yesterday I am trading and attract BTC smoothly.
hitbtc is one of my faforit exchangger because the movement so fast sometimes increases up to hundreds%.

Read the post a few above yours it was NOT an issue with my email. I opened about 4 support tickets the last one I threatened to bring the law/lawyer into the picture and next day I try to withdraw and "magically" a confirmation email shows up in my inbox allowing me to withdraw I lost about .01 btc in the process of trading to different coins to try and get my money out but you know what at least I got my money out, but I will be avoiding them like the plague from now on.

Alkhalifi69

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I think there is a mistake about your Email, you should try to check it again, there must be a mistake that you do.
I think hitbtc is not a scam because just yesterday I am trading and attract BTC smoothly.
hitbtc is one of my faforit exchangger because the movement so fast sometimes increases up to hundreds%.

Mahanton

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Quote from: adamantasaurus on May 05, 2018, 10:49:05 AM

Hey All,

I have some btc stuck on hitbtc there is no email coming so I can withdraw my coins is hitbtc a scam I've read a few bad things about them on here. What do you guys think?

You can always post on this board about this matter: https://bitcointalk.org/index.php?board=83.0 Just be sure to post up relevant images or proofs.

Ive been using Hitbtc as of now when i do sell out some of my bounty tokens and transactions do went smooth without any problems.(Im might be lucky Cheesy

)
Ive heard countless issues towards the site which i do suspect this do randomly catch up users.

richardsNY

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Quote from: adamantasaurus on May 12, 2018, 10:14:56 AM

I think the entire crypto industry needs a facelift when it comes to customer service that should be #1 priority and something people should really value in this space.

The problem isn't related to crypto anymore, but to a general rule being that when a business is operating in smaller form, it actually cares about its customers, but when businesses grow larger, and they don't depend on you as sole user anymore, they don't give one single damn about their customers. Best is to stick with local exchanging services because they offer you the support (when needed) in a timely manner, which is the most important thing. In most cases they do charge more for their services, but it's all worth it in the end. I am doing the exact same thing and no longer use large exchanges. It feels good.

adamantasaurus

sr. member

Activity: 728

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FINALLY was able to get my coins off of hitbtc, only after sending them an email threatening to take legal action and getting my lawyer involved.... Bunch of jerks they didn't even answer me. NEVER using their site again horrible customer service. I think the entire crypto industry needs a facelift when it comes to customer service that should be #1 priority and something people should really value in this space.

cydrix

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Quote from: adamantasaurus on May 05, 2018, 10:49:05 AM

Hey All,

I have some btc stuck on hitbtc there is no email coming so I can withdraw my coins is hitbtc a scam I've read a few bad things about them on here. What do you guys think?

Unfortunately i don't encounter such problems on my account as you do but there are lots of complaints about how slow their service and confirmations I've also seen some problems that is still a problem even as of now. I don't know what problem might that be and I'm also planning to change for a good cause while i don't encounter such problems.

Kemarit

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Quote from: harizen on May 08, 2018, 03:44:18 AM

Quote from: adamantasaurus on May 06, 2018, 04:07:46 PM

Yes it was .09 btc not the issue I've checked it 20 times believe me it is not on my end it is on their end I withdrew from their site about 5 or 6 times they are unresponsive for the support tickets I opened and I have my btc stuck on their site for almost a whole week now. This is not good business on their part, horrible customer service and unreliable site.

Looks like you are now a part of those people who have a bad experienced using these exchange. Like any others here, I don't have any problem with HitBTC but it doesn't that they are good as there are already lots of complaints about them on which some of it are still unresolved.

Asking if HitBTC is a scam can't be answered by yes or no because all in all, the answer will based on users preference. No one can help you here as the only one who can help you is HitBTC itself so no choice but to deal with their poor customer service.

Im just hope you will get back your funds and stop using these exchange now even your tokens are being traded here or faced the risks.

Right. So far I didn't encountered any issues withdrawing my funds on them. Actually I still have .07 BTC deposit but I'm doing some trades so I haven't got the chance to withdraw it. So I can't say they are scam because no issues for me so far. However, there are a lot of threads related to the it:

(https://bitcointalksearch.org/topic/hitbtc-is-a-scam-2654247) - HitBTC is a scam
(https://bitcointalksearch.org/topic/hitbtc-scam-2556342) - HitBTC scam!
(https://bitcointalksearch.org/topic/hitbtc-scam-watch-out-2790685) - HitBTC - SCAM !!! Watch out!!!
(https://bitcointalksearch.org/topic/hitbtc-scam-2790367) - HitBTC SCAM
(https://bitcointalksearch.org/topic/hitbtccom-is-a-scamsite-beware-2217068) - Hitbtc.com is a scamsite- beware
(https://bitcointalksearch.org/topic/hitbtccom-is-scam-19-btc-2437121) - Hitbtc.com is SCAM! 19 BTC

harizen

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For support ➡️ help.bc.game

Quote from: adamantasaurus on May 06, 2018, 04:07:46 PM

Yes it was .09 btc not the issue I've checked it 20 times believe me it is not on my end it is on their end I withdrew from their site about 5 or 6 times they are unresponsive for the support tickets I opened and I have my btc stuck on their site for almost a whole week now. This is not good business on their part, horrible customer service and unreliable site.

Looks like you are now a part of those people who have a bad experienced using these exchange. Like any others here, I don't have any problem with HitBTC but it doesn't that they are good as there are already lots of complaints about them on which some of it are still unresolved.

Asking if HitBTC is a scam can't be answered by yes or no because all in all, the answer will based on users preference. No one can help you here as the only one who can help you is HitBTC itself so no choice but to deal with their poor customer service.

Im just hope you will get back your funds and stop using these exchange now even your tokens are being traded here or faced the risks.

jhenfelipe

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Quote from: adamantasaurus on May 06, 2018, 04:07:46 PM

Yes it was .09 btc not the issue I've checked it 20 times believe me it is not on my end it is on their end I withdrew from their site about 5 or 6 times they are unresponsive for the support tickets I opened and I have my btc stuck on their site for almost a whole week now. This is not good business on their part, horrible customer service and unreliable site.

It's definitely a problem with HitBTC. It happened several times in the past to several users.

Have you opened a support ticket already? If not, I suggest you to do so for them to assist you by resending an email manually or check what was the problem. Most likely they will suggest you to check first the spam and other folders in your email plus make sure emails from them are not blacklisted. Since you already did, add that to your ticket for them to know and give another solution.

sheenshane

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Quote from: Blockfolioz on May 06, 2018, 05:41:25 PM

At times similar service interruptions takes place. It is good to act in the smart manner and get rid of these issues. Here Op seems Unlucky to face such an issue, because hitbtc has a reputation and they won't intend to lose it anymore. From my experience it is serving me good and hasn't encountered any problems.

The same as here mate, well I used hitBTC for almost a year but I could not be encountered any trouble from this site all went smooth transactions when I was withdraw my bitcoin and also ethereum because I must prefer to trade my tokens into ethereum due to low transaction fees.
Yeah, I think you must double check your email maybe sometimes there is technically errors from their site, so far so good when my transaction history in hitBTC.

revvv

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Quote from: kram31 on May 05, 2018, 03:26:14 PM

Quote from: adamantasaurus on May 05, 2018, 10:49:05 AM

Hey All,

I have some btc stuck on hitbtc there is no email coming so I can withdraw my coins is hitbtc a scam I've read a few bad things about them on here. What do you guys think?

Hitbtc is a good platform of exchange, they have a good reputation and nice trading.
they are not scam, sometimes the mistake are in users side.
make sure you have it all correct. double check everything.
sometimes BTC got stuck not just in hit but anywhere.

tell this to the hundreds of people waiting for their TBAR.
They got TBAR forked from BAR for 2 months and they still didn't release them to the owners. Also they are still trading BAR (old fork) when TBIS told them to stop long time ago.

Blockfolioz

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At times similar service interruptions takes place. It is good to act in the smart manner and get rid of these issues. Here Op seems Unlucky to face such an issue, because hitbtc has a reputation and they won't intend to lose it anymore. From my experience it is serving me good and hasn't encountered any problems.

adamantasaurus

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Merit: 255

Quote from: baundul on May 06, 2018, 03:57:51 PM

This is a fake news. Check email address. Many times, sending such emails from fake emails. Do not allow to less than 0.01 for withdrew. The mail may come in that case.

Quote from: adamantasaurus on May 05, 2018, 03:22:45 PM

Quote from: Virtual miner on May 05, 2018, 11:31:44 AM

You gotta check it again. I think there is some other problem, because it is working well. Maybe you have made some mistake and that is why you are not able to transact from Hitbtc. Otherwise it is perfectly fine. And what are those bad things that you've heard about them. Any references please!? I think all of them must be rumors most probably, spread without any base.

P.S.: Don't believe any stupid rumors and try it once more!

Ok thanks, yea I'm 1000% sure I did it right just not receiving any email. I know it happens from time to time with other exchanges but usually after some time I get an email. so idk what is happening....

And I saw this thread here: https://bitcointalk.org/index.php?topic=2217068.100

This time, their site was updated, the problem arose. Do not fear HitBTC is a trusted exchange.

Yes it was .09 btc not the issue I've checked it 20 times believe me it is not on my end it is on their end I withdrew from their site about 5 or 6 times they are unresponsive for the support tickets I opened and I have my btc stuck on their site for almost a whole week now. This is not good business on their part, horrible customer service and unreliable site.

baundul

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This is a fake news. Check email address. Many times, sending such emails from fake emails. Do not allow to less than 0.01 for withdrew. The mail may come in that case.

Quote from: adamantasaurus on May 05, 2018, 03:22:45 PM

Quote from: Virtual miner on May 05, 2018, 11:31:44 AM

You gotta check it again. I think there is some other problem, because it is working well. Maybe you have made some mistake and that is why you are not able to transact from Hitbtc. Otherwise it is perfectly fine. And what are those bad things that you've heard about them. Any references please!? I think all of them must be rumors most probably, spread without any base.

P.S.: Don't believe any stupid rumors and try it once more!

Ok thanks, yea I'm 1000% sure I did it right just not receiving any email. I know it happens from time to time with other exchanges but usually after some time I get an email. so idk what is happening....

And I saw this thread here: https://bitcointalk.org/index.php?topic=2217068.100

This time, their site was updated, the problem arose. Do not fear HitBTC is a trusted exchange.

adamantasaurus

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Quote from: magneto on May 06, 2018, 03:09:57 AM

Quote from: adamantasaurus on May 05, 2018, 10:49:05 AM

Hey All,

I have some btc stuck on hitbtc there is no email coming so I can withdraw my coins is hitbtc a scam I've read a few bad things about them on here. What do you guys think?

If it's just a verification email not being sent, then it's probably their email service provider being down or something like that. Most likely a fault in their system, and not actually them intentionally trying to scam you. But obviously it makes their services pretty unreliable to say the least.

Even though that I would definitely avoid HitBTC when I can, I wouldn't go as far as calling them a scam.

They are extremely shady though in the past, and they ask for tons of unnecessary info on your deposits like fund origin, ID docs, utility bills. Plus, their support is unreliable. All in all, I wouldn't use them even if they are not considered to be a scam.

Yea after this experience I'm not going to use them again they have not been very helpful and it's annoying having a bunch of my money stuck on their site....

magneto

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Quote from: adamantasaurus on May 05, 2018, 10:49:05 AM

Hey All,

I have some btc stuck on hitbtc there is no email coming so I can withdraw my coins is hitbtc a scam I've read a few bad things about them on here. What do you guys think?

If it's just a verification email not being sent, then it's probably their email service provider being down or something like that. Most likely a fault in their system, and not actually them intentionally trying to scam you. But obviously it makes their services pretty unreliable to say the least.

Even though that I would definitely avoid HitBTC when I can, I wouldn't go as far as calling them a scam.

They are extremely shady though in the past, and they ask for tons of unnecessary info on your deposits like fund origin, ID docs, utility bills. Plus, their support is unreliable. All in all, I wouldn't use them even if they are not considered to be a scam.

adamantasaurus

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Quote from: piloder on May 05, 2018, 05:15:04 PM

Other than glitch on their minimum amount that can be traded there is nothing wrong on my side. If email is not being delivered than it might be problem with your email provider. Always use Gmail or yahoo like well known email provider and font forget to check junk/spam folder.

However hitbtc is not the best place to trade. I prefer binance over all other altcoin trading platform.

Yea idk what it happening a few days ago I withdrew about 5 different coins from there and every time I used it I always got the email fine so I don't think it's my email provider it has to be on there end. Because I only encountered this problem today no other time when I used the exchange (I've deposited and withdrew maybe 5 times from the exchange and everytime got an email)

BitHodler

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Quote from: piloder on May 05, 2018, 05:15:04 PM

However hitbtc is not the best place to trade. I prefer binance over all other altcoin trading platform.

Binance is the absolute king when it comes to altcoin exchanges, but the thing that keeps people steering to exchanges as Hitbtc, is that they are more likely to list rubbish coins.

Binance has become stricter when it comes to listing certain coins, while Hitbtc and Yobit keep adding rubbish coins like they don't even bother to perform a basic check. It's only the potential fee income they care about.

The only way to get rid of these exchanges is to stop using them, but that's not very likely with how they manage to attract thousands of new users every month due to the stricter policies of the other exchanges.

It's an unstoppable process unfortunately.

Topic: Is Hitbtc a scam? - page 2. (Read 544 times)