Topic: Is this any way to treat a customer? (Read 1204 times)
It's easy to get frustrated as a customer but pretend you own a casino for a moment. As a owner you have to deal with a multitude of problems, angry customers, cheaters, etc. It can be quite overwhelming to run a casino with all the responsibilities of customer service that goes alongside operations. It's important to have patience and a sense of understanding from their point of view.
Hi lolz84
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
This sounds suspicious. If you look at the chat log, the customer support never mentioned that, he received the free spins. May be he is not good at resolving customer related issues as it is obvious from the way he cut the conversation with the client. This is not the right way to deal with players anyway.
Probably they have too many emotions that made them fee personal. It’s not going to be any better if the people handling it are not trained or just doesn’t care too much with that. It’s not going to be the best casino if they continue that way. I hope you have the heart to forgive them.
Obviously casinos try to give support as much as they can but lets face two real problems when an online casino works for which both a huge problem for casino but still not a problem of customer. One big deal is that this is a bitcoin online casino, they probably hire online and try to find cheap workers to work with because it is really hard to get workers in land when you are an already online business.
Second part is its hard to see which complains are real and which are just cry babies, since its gambling there are a lot of people who cry foul whenever they lose money, it becomes really hard to see which one is which at heavy traffic days. However even tho these are real problems casinos face, none of them are gamblers problem.
Second part is its hard to see which complains are real and which are just cry babies, since its gambling there are a lot of people who cry foul whenever they lose money, it becomes really hard to see which one is which at heavy traffic days. However even tho these are real problems casinos face, none of them are gamblers problem.
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you can see that customer service at many sites is not good enough to give the answer to their customer. and from here, I wonder why you want to use free spins and not try with the free coin (if the site offers to their customer to try their site) so you can try their game. and if the site doesn't have a free coin to their customer, I think you can deposit a small amount to test their site and to look over if their site is good enough or not. I think in this point, you are getting a lesson and I hope that you do not make the same mistake and this is a good lesson to us to not making the mistake like this in the future. I hope that you get better luck in the future.
Lolz84,
We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
I am little confused right now,this problem was happened before one year but now the support team is asking the apologize,then this is not the right way to do that.We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
But at that time he said that was a joke promotion so you just ending fake promo code to convince the people to deposit funds on your site?
I believe that the problem was rather about the agent, than about the online casino itself. Some kind of mistake must have happened and the right thing to do in such a situation would be to give those free 40 spins no matter whose mistake it was just to act civilly and avoid conflicts. Maybe after a year some managers and the team in bitcasino have changed, so now they apologise even about the past conflicts, that were caused by the old team members. They've decided to start a sig campaign all of a sudden, I think it means that change is coming.
(no offense just my opinion)But as you said maybe they want to change their behaviour too,but little late.Is that they have give that 40 spins?
You as a part of their signature campaign there is no wonder that you are defending them.
We are here to stay and make our services better, which is why we have been clearing previous scam accusation threads that have gone unanswered.
Even though they have got late replies, those cases have been dealt outside of the forums. Clearing them for the public is the least we can do.
Cheers,
Karl
Bitcasino.io
Lolz84,
We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
I am little confused right now,this problem was happened before one year but now the support team is asking the apologize,then this is not the right way to do that.We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
But at that time he said that was a joke promotion so you just ending fake promo code to convince the people to deposit funds on your site?
I believe that the problem was rather about the agent, than about the online casino itself. Some kind of mistake must have happened and the right thing to do in such a situation would be to give those free 40 spins no matter whose mistake it was just to act civilly and avoid conflicts. Maybe after a year some managers and the team in bitcasino have changed, so now they apologise even about the past conflicts, that were caused by the old team members. They've decided to start a sig campaign all of a sudden, I think it means that change is coming.
(no offense just my opinion)But as you said maybe they want to change their behaviour too,but little late.Is that they have give that 40 spins?
You as a part of their signature campaign there is no wonder that you are defending them.
We are here to stay and make our services better, which is why we have been clearing previous scam accusation threads that have gone unanswered.
Even though they have got late replies, those cases have been dealt outside of the forums. Clearing them for the public is the least we can do.
Cheers,
Karl
Bitcasino.io
Lolz84,
We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
I am little confused right now,this problem was happened before one year but now the support team is asking the apologize,then this is not the right way to do that.We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
But at that time he said that was a joke promotion so you just ending fake promo code to convince the people to deposit funds on your site?
I believe that the problem was rather about the agent, than about the online casino itself. Some kind of mistake must have happened and the right thing to do in such a situation would be to give those free 40 spins no matter whose mistake it was just to act civilly and avoid conflicts. Maybe after a year some managers and the team in bitcasino have changed, so now they apologise even about the past conflicts, that were caused by the old team members. They've decided to start a sig campaign all of a sudden, I think it means that change is coming.
(no offense just my opinion)But as you said maybe they want to change their behaviour too,but little late.Is that they have give that 40 spins?
You as a part of their signature campaign there is no wonder that you are defending them.
Lolz84,
We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
I am little confused right now,this problem was happened before one year but now the support team is asking the apologize,then this is not the right way to do that.We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
But at that time he said that was a joke promotion so you just ending fake promo code to convince the people to deposit funds on your site?
I believe that the problem was rather about the agent, than about the online casino itself. Some kind of mistake must have happened and the right thing to do in such a situation would be to give those free 40 spins no matter whose mistake it was just to act civilly and avoid conflicts. Maybe after a year some managers and the team in bitcasino have changed, so now they apologise even about the past conflicts, that were caused by the old team members. They've decided to start a sig campaign all of a sudden, I think it means that change is coming.
It's indeed a year old thread, but as it was bumped up and we had not noticed it earlier we felt
it needs to be correctly addressed considering the service our customer service gave at the time being.
Where Adam is referring to is most likely the Tell us a Joke promotion taken out of context.
The promotional code we sent to our customers was a working one. Otherwise this forum would have been infested with similar claims.
Cheers,
Karl
Bitcasino.io
it needs to be correctly addressed considering the service our customer service gave at the time being.
Where Adam is referring to is most likely the Tell us a Joke promotion taken out of context.
The promotional code we sent to our customers was a working one.
Otherwise this forum would have been infested with similar claims.Cheers,
Karl
Bitcasino.io
Lolz84,
We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
I am little confused right now,this problem was happened before one year but now the support team is asking the apologize,then this is not the right way to do that.We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
But at that time he said that was a joke promotion so you just ending fake promo code to convince the people to deposit funds on your site?
I'm bit confused here you are complaining about 40 free spins and then suddenly to claim 40 free spins you bet 60 btc? Or you meant 60 mbtc? Did you take screen shot of your earlier logs or the pop up you mentioned, I don't know why they would deny you a free spin but their history has no chat records, there's just to many loose ends, anyway waiting to hear what did they say to you finally.
OP, I'd just take the loss and go elsewhere.
I know it doesn't matter much, but I tend to believe you, just because you've put time and effort into formatting your post and you've been pretty polite in that chat.
This seems more like a matter of principle to you and can't blame you for trying to receive what was owed.
I know it doesn't matter much, but I tend to believe you, just because you've put time and effort into formatting your post and you've been pretty polite in that chat.
This seems more like a matter of principle to you and can't blame you for trying to receive what was owed.
Lolz84,
We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
We’d like to apologise for the level of customer service you received. Regardless of the outcome of the complaint, the agent our end didn’t give you the fun, fast and fair service expected.
We’ve reviewed this internally and upped our training so that no customer will be treated like this again.
Going forward if you do decide to play with us again and have any issues or concerns please PM me and I'll try to get this sorted for you.
Cheers,
Karl
Bitcasino.io
Chat representatives have rules they must follow, sometimes they follow them a little too closely rather than escalating the situation to a manager when necessary. However, if they genuinely can't find your chat log, maybe you signed in from a different account or IP address? You should find out what they're basing your search on. Also, sometimes you get a chat log after your chat ends sent to your email, might as well check that for additional evidence.
Hi lolz84
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
As we can see, you successfully activated your bonus code, received the free spins, and used them all up.
Best,
BitCasino.io
This sounds suspicious. If you look at the chat log, the customer support never mentioned that, he received the free spins. May be he is not good at resolving customer related issues as it is obvious from the way he cut the conversation with the client. This is not the right way to deal with players anyway.
hump
Hello
I have some information for everyone.
I have been watching this casino after they scammed me and started to see a bunch more complaints.
I learned something today.
Adam the support agent everyone hates is traybar. If you check out traybars posts he only posts when someone attacks bitcasino or sportsbet.
Also the account was recently up for sale out of nowhere when people start to say they were a scam he posts
Before this account had normal posting and then the account started only attacking people that where saying the casino was a scam.
Also beyond that adam admitted he was traybar is chat and then closed the chat out before i could do anything.
Just another thing this casino does that is pretty shitty.
I have some information for everyone.
I have been watching this casino after they scammed me and started to see a bunch more complaints.
I learned something today.
Adam the support agent everyone hates is traybar. If you check out traybars posts he only posts when someone attacks bitcasino or sportsbet.
Also the account was recently up for sale out of nowhere when people start to say they were a scam he posts
Before this account had normal posting and then the account started only attacking people that where saying the casino was a scam.
Also beyond that adam admitted he was traybar is chat and then closed the chat out before i could do anything.
Just another thing this casino does that is pretty shitty.
BTW, OP good job starting a thread where all the sig spammers can pad their post counts for the week 
These idiots don't care whether you got the free spins or not all they care about is posting their weekly quota to get paid.
My advice move on. If you are that upset over a couple bucks worth of spins then go find another casino that will suit you better.
Peace
These idiots don't care whether you got the free spins or not all they care about is posting their weekly quota to get paid. My advice move on. If you are that upset over a couple bucks worth of spins then go find another casino that will suit you better.
Peace
They treat players just fine. Adam was doing his job informing the customer the promotion is over.
LOL this guy tho getting all worked up over free spins that would amounted to a couple of US Dollars.
Trust me you will never find a casino with better rewards. Adam may been a little rough on you but we don't know how many times you were in there bugging him over it. You only showed one chat log that made him look bad. Adam is one of the nicest support people there always helpful always polite. Either that or you caught him on a bad day. Who knows. But its laughable you are going to quit over a couple US Dollars.
LOL this guy tho getting all worked up over free spins that would amounted to a couple of US Dollars.
Trust me you will never find a casino with better rewards. Adam may been a little rough on you but we don't know how many times you were in there bugging him over it. You only showed one chat log that made him look bad. Adam is one of the nicest support people there always helpful always polite. Either that or you caught him on a bad day. Who knows. But its laughable you are going to quit over a couple US Dollars.
Its called false advertising and he is right to complain about it, if he can't trust them over this small thing why should he trust them with big amounts of money?
Customer support should be more professional than this too. It's not the amount but the principal of it which is worth a lot more than the few dollars the promo was offering.
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