Is this any way to treat a customer? - page 2.

Kprawn

legendary

Activity: 1904

Merit: 1074

They are usually very accommodating when you use their 24/7 support. A lot of people are trying to cheat the system, so I reckon they get a bit

irritated if they see "strange" things like this, but it is not professional to handle it this way. They should investigate and show you proof that you used

your free spins. What proof do you have that you deposited the coins you said you did? I hope it gets resolved quickly... try them again. Wink

Trayber

sr. member

Activity: 337

Merit: 253

They treat players just fine. Adam was doing his job informing the customer the promotion is over.

LOL this guy tho getting all worked up over free spins that would amounted to a couple of US Dollars.

Trust me you will never find a casino with better rewards. Adam may been a little rough on you but we don't know how many times you were in there bugging him over it. You only showed one chat log that made him look bad. Adam is one of the nicest support people there always helpful always polite. Either that or you caught him on a bad day. Who knows. But its laughable you are going to quit over a couple US Dollars.

piloder

legendary

Activity: 966

Merit: 1006

I don't think bitcasino will put their reputation on line for just those 40 free spins which might have came with high wager requirement. What I think has happened was, OP might have used those free spins without knowing it same thing have happened to me in different casino. I realized that I have used those free spins by going into my betting history.

However that support staffs should be fired if he is claiming that the promotion have already ended even when it was still active at the time OP have used it. Grin

jamyr

sr. member

Activity: 1764

Merit: 373

<------

LOL,

That chat representative deserves to have a vacation.

For life.

Also to bitcasino.io, check the chat logs, your representative clearly stated he cannot add the free-spins because the promotional period is over. I did not see any response from your representative stating that based on your data the free-spins have been consumed. And he just cut the conversation with the client.

I have worked on retention/loyalty dept of a company in the US for 2 years and 60% of our disconnections are because of bad customer service experience.

To OP, yes go ahead and look for other casinos who will treat you better, win or lose.

LuanX3

hero member

Activity: 756

Merit: 505

Quote from: lolz84 on June 08, 2017, 11:41:21 AM

Quote from: Trayber on June 08, 2017, 09:01:14 AM

Quote from: lolz84 on June 08, 2017, 07:43:18 AM

Quote from: panjul07 on June 08, 2017, 07:38:54 AM

Quote from: lolz84 on June 08, 2017, 07:12:34 AM

Quote from: bitcasino.io on June 08, 2017, 06:52:10 AM

Hi lolz84

As we can see, you successfully activated your bonus code, received the free spins, and used them all up.

Best,
BitCasino.io

You must be joking. I mean, if you aren't joking then you have a major mistake. I never used any free spins on bitcasino.io

Something funny is going on. You used to be trustworthy. It actually feels that now that the price per btc has gone up, your service has gone down.

Good luck and farewell. You got me this time. Never again.

Have you checked your bonus history? It should be recorded there if you have claimed and used it. But if you cant find it on your bonus history then obviously you have not claimed it yet.
Take a screenshot of your bonus history page here to support your accusation, otherwise you cant blame them without valid proofs. Sorry to say, but it is how it works.

Nope. Not in promotion history. I give up. I'll just find a different btc casino..

LOL you were probably so drunk you didnt even remember sir. They said you redeemed them and made the spins. They wouldn't put their reputation and make false statements. They have the game logs from the provider and can see that information. Good luck finding another casino that deals with your bs. Don't let the door hit you in the ass on your way out.

No need to badmouth. I don't drink or smoke so that's not a possibility. They wouldn't put their reputation on the line? Look at the chat log!
They won't send me proof.

It's not worth it anyway man. Even if you do get those freespins, you will likely have to abide by their absurd requirements like turnovers. For sure even if you got those freespins you will likely not be able to withdraw any of the amount you got from them. Also, don't waste your time on these shitty sites man, there are plenty that are better.

lolz84

newbie

Activity: 12

Merit: 0

Quote from: Trayber on June 08, 2017, 09:01:14 AM

Quote from: lolz84 on June 08, 2017, 07:43:18 AM

Quote from: panjul07 on June 08, 2017, 07:38:54 AM

Quote from: lolz84 on June 08, 2017, 07:12:34 AM

Quote from: bitcasino.io on June 08, 2017, 06:52:10 AM

Hi lolz84

As we can see, you successfully activated your bonus code, received the free spins, and used them all up.

Best,
BitCasino.io

You must be joking. I mean, if you aren't joking then you have a major mistake. I never used any free spins on bitcasino.io

Something funny is going on. You used to be trustworthy. It actually feels that now that the price per btc has gone up, your service has gone down.

Good luck and farewell. You got me this time. Never again.

Have you checked your bonus history? It should be recorded there if you have claimed and used it. But if you cant find it on your bonus history then obviously you have not claimed it yet.
Take a screenshot of your bonus history page here to support your accusation, otherwise you cant blame them without valid proofs. Sorry to say, but it is how it works.

Nope. Not in promotion history. I give up. I'll just find a different btc casino..

LOL you were probably so drunk you didnt even remember sir. They said you redeemed them and made the spins. They wouldn't put their reputation and make false statements. They have the game logs from the provider and can see that information. Good luck finding another casino that deals with your bs. Don't let the door hit you in the ass on your way out.

No need to badmouth. I don't drink or smoke so that's not a possibility. They wouldn't put their reputation on the line? Look at the chat log!
They won't send me proof.

michkima

hero member

Activity: 896

Merit: 514

Did you just made a mistake or you did deposit 60 BTC into that casino? :O

Anyway, usually casinos are really stingy when it comes to free stuff. Don't expect your life to be easy with their promotions. It would be near impossible to reach their requirements to be even able to withdraw it.

Trayber

sr. member

Activity: 337

Merit: 253

Quote from: lolz84 on June 08, 2017, 07:43:18 AM

Quote from: panjul07 on June 08, 2017, 07:38:54 AM

Quote from: lolz84 on June 08, 2017, 07:12:34 AM

Quote from: bitcasino.io on June 08, 2017, 06:52:10 AM

Hi lolz84

As we can see, you successfully activated your bonus code, received the free spins, and used them all up.

Best,
BitCasino.io

You must be joking. I mean, if you aren't joking then you have a major mistake. I never used any free spins on bitcasino.io

Something funny is going on. You used to be trustworthy. It actually feels that now that the price per btc has gone up, your service has gone down.

Good luck and farewell. You got me this time. Never again.

Have you checked your bonus history? It should be recorded there if you have claimed and used it. But if you cant find it on your bonus history then obviously you have not claimed it yet.
Take a screenshot of your bonus history page here to support your accusation, otherwise you cant blame them without valid proofs. Sorry to say, but it is how it works.

Nope. Not in promotion history. I give up. I'll just find a different btc casino..

LOL you were probably so drunk you didnt even remember sir. They said you redeemed them and made the spins. They wouldn't put their reputation and make false statements. They have the game logs from the provider and can see that information. Good luck finding another casino that deals with your bs. Don't let the door hit you in the ass on your way out.

lolz84

newbie

Activity: 12

Merit: 0

Quote from: panjul07 on June 08, 2017, 07:38:54 AM

Quote from: lolz84 on June 08, 2017, 07:12:34 AM

Quote from: bitcasino.io on June 08, 2017, 06:52:10 AM

Hi lolz84

As we can see, you successfully activated your bonus code, received the free spins, and used them all up.

Best,
BitCasino.io

You must be joking. I mean, if you aren't joking then you have a major mistake. I never used any free spins on bitcasino.io

Something funny is going on. You used to be trustworthy. It actually feels that now that the price per btc has gone up, your service has gone down.

Good luck and farewell. You got me this time. Never again.

Have you checked your bonus history? It should be recorded there if you have claimed and used it. But if you cant find it on your bonus history then obviously you have not claimed it yet.
Take a screenshot of your bonus history page here to support your accusation, otherwise you cant blame them without valid proofs. Sorry to say, but it is how it works.

Nope. Not in promotion history. I give up. I'll just find a different btc casino..

panjul07

legendary

Activity: 3500

Merit: 1354

Quote from: lolz84 on June 08, 2017, 07:12:34 AM

Quote from: bitcasino.io on June 08, 2017, 06:52:10 AM

Hi lolz84

As we can see, you successfully activated your bonus code, received the free spins, and used them all up.

Best,
BitCasino.io

You must be joking. I mean, if you aren't joking then you have a major mistake. I never used any free spins on bitcasino.io

Something funny is going on. You used to be trustworthy. It actually feels that now that the price per btc has gone up, your service has gone down.

Good luck and farewell. You got me this time. Never again.

Have you checked your bonus history? It should be recorded there if you have claimed and used it. But if you cant find it on your bonus history then obviously you have not claimed it yet.
Take a screenshot of your bonus history page here to support your accusation, otherwise you cant blame them without valid proofs. Sorry to say, but it is how it works.

lolz84

newbie

Activity: 12

Merit: 0

Quote from: bitcasino.io on June 08, 2017, 06:52:10 AM

Hi lolz84

As we can see, you successfully activated your bonus code, received the free spins, and used them all up.

Best,
BitCasino.io

You must be joking. I mean, if you aren't joking then you have a major mistake. I never used any free spins on bitcasino.io

Something funny is going on. You used to be trustworthy. It actually feels that now that the price per btc has gone up, your service has gone down.

Good luck and farewell. You got me this time. Never again.

bitcasino.io

hero member

Activity: 864

Merit: 1002

Over 1,300 games in store for you!

Hi lolz84

As we can see, you successfully activated your bonus code, received the free spins, and used them all up.

Best,
BitCasino.io

Bluengold341

member

Activity: 84

Merit: 10

betcoin.ag is no better...

deposit .0075 into an address.. thought i got the credit so hit generate new address a day later... realize i still have funds on old address and was never awarded credit for it.

https://blockchain.info/address/1GMMyAiDSWNde9eLfTCcHdgL2nbZWs9NLn

lolz84

newbie

Activity: 12

Merit: 0

Quote from: milewilda on June 07, 2017, 11:53:09 PM

Quote from: lolz84 on June 07, 2017, 11:35:23 PM

Quote from: milewilda on June 07, 2017, 11:23:58 PM

Little bit confusing between two parties.If the promotional email stated may 21st is the last day of the promo then you did make a deposit before on that date then you should really be credited and also in times you are talking with the support you should mention this about the email you recieved and the proofs thats you deposited on that day.Usually bonuses credited automatically and not manually.I see its your error not to them.

The bonus should have been added automatically, just like you said. It wasn't added and I told them. They told me they would take care of it. The bonus was never added (I kept checking until the 21st). How is it my error?

Then you should tell it to support that you had deposit on that promo period.Why do they say that promo was over if they sent it on an email recently? that would really be suspicious.Present to them that email and date of deposit and they will surely say some words.

Present to who? They no longer wish to talk to me about this issue. Plus, they can clearly see I used the promo code. I already talked to them before this customer service guy decided to be an ***. They told me there was an issue and that they would fix it.

milewilda

legendary

Activity: 3094

Merit: 1127

Quote from: lolz84 on June 07, 2017, 11:35:23 PM

Quote from: milewilda on June 07, 2017, 11:23:58 PM

Little bit confusing between two parties.If the promotional email stated may 21st is the last day of the promo then you did make a deposit before on that date then you should really be credited and also in times you are talking with the support you should mention this about the email you recieved and the proofs thats you deposited on that day.Usually bonuses credited automatically and not manually.I see its your error not to them.

The bonus should have been added automatically, just like you said. It wasn't added and I told them. They told me they would take care of it. The bonus was never added (I kept checking until the 21st). How is it my error?

Then you should tell it to support that you had deposit on that promo period.Why do they say that promo was over if they sent it on an email recently? that would really be suspicious.Present to them that email and date of deposit and they will surely say some words.

lolz84

newbie

Activity: 12

Merit: 0

Quote from: milewilda on June 07, 2017, 11:23:58 PM

Little bit confusing between two parties.If the promotional email stated may 21st is the last day of the promo then you did make a deposit before on that date then you should really be credited and also in times you are talking with the support you should mention this about the email you recieved and the proofs thats you deposited on that day.Usually bonuses credited automatically and not manually.I see its your error not to them.

The bonus should have been added automatically, just like you said. It wasn't added and I told them. They told me they would take care of it. The bonus was never added (I kept checking until the 21st). How is it my error?

canvan

full member

Activity: 149

Merit: 100

I have never used them before but that chat log is horrible. It is standard practice to ask if there is anything else they can do for you and wait for the customer to close the chat even if you can't help them. They definitely need to hire better customer support agents.

lolz84

newbie

Activity: 12

Merit: 0

Quote from: lx001 on June 07, 2017, 06:38:40 PM

you should send them a message, this is their topic, their representative is active there

https://bitcointalk.org/index.php?topic=395617.1940

by the way, here is the promotion you are talking about

https://bitcasino.io/promotions/your-african-sunset-free-spins-up-for-grabs

"Make sure to enable the bonus BEFORE you make a deposit, otherwise it will not be valid."

have you followed this instruction?

I will be sending them a message. I don't know if its protocol for them to do this or if one of their employees just really doesn't like his job.
I followed the instructions, I even received an on site pop up message that the 40 free spins were added.

I know 20mbtc isn't a lot, however, no amount or customer should be treated like this.

milewilda

legendary

Activity: 3094

Merit: 1127

Little bit confusing between two parties.If the promotional email stated may 21st is the last day of the promo then you did make a deposit before on that date then you should really be credited and also in times you are talking with the support you should mention this about the email you recieved and the proofs thats you deposited on that day.Usually bonuses credited automatically and not manually.I see its your error not to them.

Trayber

sr. member

Activity: 337

Merit: 253

Sorry man but I've never had any issues with any of their free spin promos. I enter the code make the qualifying deposit and you go into the slot and they are automatically added.

If you are going to judge them like this most likely because of your own error your loss.

Just today I redeemed a VIP free spin promo for 10x10mbtc spins on Money Farm. with 250mBTC deposit and no issues and when the free spins were done I was able to cash out immediately the 90mBTC winnings and my original deposit without any further wagering. I dont know of a single casino that has generous promos like that.

Anyways don't get your panties in a bunch those free spins are always on the lowest bet and usually only return a couple mBTC payout.

Topic: Is this any way to treat a customer? - page 2. (Read 1180 times)