Is this any way to treat a customer? - page 3.

Graphics

sr. member

Activity: 387

Merit: 250

I used bitcasino.io an year ago until git disappointed in similar situation.

It's irrelevant does he used or not the code before the deposit and who's right here. It's unacceptable for nay support agent to do

Quote

Adam
I will close the chat now
Adam has closed the chat.

Then a months ago i read at some topic about bitcasino.io or vegascasino.io (it's doesnt matter, both are managed from the game agency) that they are hiding the house edge of their games and refuse to make it public. This was the final drop that made me avoid then at all, despite all the free promotions.

lx001

hero member

Activity: 1134

Merit: 502

you should send them a message, this is their topic, their representative is active there

https://bitcointalk.org/index.php?topic=395617.1940

by the way, here is the promotion you are talking about

https://bitcasino.io/promotions/your-african-sunset-free-spins-up-for-grabs

"Make sure to enable the bonus BEFORE you make a deposit, otherwise it will not be valid."

have you followed this instruction?

lolz84

newbie

Activity: 12

Merit: 0

I signed up for bitcointalk only because of what just happened to me on bitcasino.io.
Last week they sent out a promotion: deposit 20mbtc, get 40 free spins on African Sunset slot.

So I did. And I used the correct promo code.

I waited a while but the free spins didn't arrive, so I contacted support. They told me they would look into it and get back to me.

Now, I have deposited roughly 60BTC on bitcasino.io, which according to them makes me some sort of vip member? who cares right?

But in the name of not getting used by online casinos, I just logged in to my account to discover nothing has been done and the free spins weren't added to my account. I reopened support chat, and it went as follows.

Quote

Adam
Hi Client! How can I help?
Client
Hi, on May 19th I deposited 20.7288 mbtc
I used the promo code for 40 free spins
I never got them
Adam
What promo exactly?
Client
african sunset
Adam
This promotion has already expired
Client
Yeah, but not when I used it.
Sunset40
never received the free spins
Adam
It's almost one month later
We cannot add them retroactively
Client
But I used the promotion code...
This is horrible PR.
Adam
We have 24/7 LiveChat support
Why didn't you contact us straight away?
Client
Yea, and I asked about it and I was told I would be contacted because it should have been added right away
nobody contacted me.
Adam
I will check the chat logs
One moment please
Client
Ok thanks.
Adam
You had only one other chat with us and that was for a joke promotion
Client
Not true.
Now, this is absurd. You sent me an email and convinced me to deposit 20mbtc to get 40 free spins. I deposited, never got the spins.
The least you can do is look into it and see why I didn't receive the free spins.
Adam
11:46 pm
Unfortunately we cannot add the spins as the promotion has ended. Please note that this answer is final and further requests will not be replied to. Thank you for your understanding
Client
Excuse me?

Read
Adam
I will close the chat now
Adam has closed the chat.

First of all, the promotion was announced on May 15th, 2017. I deposited on May 19th, 2017.
In the promotion email it says

Quote

The bonus code will expire at 23:59 GMT May 21st, so be quick!

So from here to there, after depositing lots of btc, I will no longer be using bitcasino.io

That is no way to treat a customer.

Sorry for blowing so much steam on my first post!

Topic: Is this any way to treat a customer? - page 3. (Read 1180 times)