@Inaba
By the looks of it, BFL must be doing something wrong since the forum is flooded with negative posts regarding BFL.
Why do BFL continue to hold their customers in the dark regarding shipping and expected time of delivery?
Understand that people paid quite a lot of money for a product that they haven't received!
If BFL got nothing to hide, tell your customers whats up. If you guys were to play with open cards and have a little respect and understanding for all the frustrated customers that feel like they are being butt fucked due to the lack of information from BFL, maybe the tone would change
Compared to the number of orders shipped, the number of complaints are virtually non-existent. That's not to say we are not trying to improve our process, but at this point in time the "problems" to orders shipped is less than 1%, which is a pretty good ratio, but yes ideally we'd like to get that to 0%. In general, people only take to the forums when there's a problem, not when they are happy. There are some exceptions, but it's very rare.
If you have a problem with your order that you've received, contact us and we'll try to make it right.
Thank you for your response.
I tend to agree with you, that the negative reviews are dominating the forums, because people is more likely to express their concerns when they have had a bad experience, rather then the good one. Is BFL doing enough to clear any of these concerns with their customers taking to the forums? By the looks on this site, I would say you guys can do better in that area.
Whether the numbers are true or not I cant comments on that. But I find it to be a rather important information, regarding BFL's capability to process orders and have them shipped. You should definitely share this kind of information with your customers.
I know you cant answer all threads in here. But every now and then you should keep people updated with useful information regarding shipping and processing orders and so on.
This is a quote from you site:
22 June 2013 - ASIC Update
I haven't updated in awhile because I thought the shipping was self explanatory, but people seem to be clamoring for an update, so here we are.
You seem a bit reluctant to do update? Please understand that a simple update every now and then is enough to keep people calm and happy. As I have written earlier, you should definitely try to stay more in touch with your customers.
Again, thank you for your response and good luck in the future