⛔KEEP OUT from trustdice.win❗❗❗

Jody.Drummer

hero member

Activity: 1708

Merit: 566

Leading Crypto Sports Betting & Casino Platform

Quote from: Tellek Garing on May 27, 2022, 02:02:51 PM

If the ops problem has been solved I will advise ops to lock this thread and make a final statement about the resolution and what his stance is, I don't know why some members will open a thread and abandon it without making replies to let the conversation flow.

Trustdice has been around for a while now so coming up with an accusation against them will require you to post some evidence, that will back up your case.

I agree, because that's exactly what the OP has to solve, it's taking too long to make this issue a floating one. In the end I had a hard time identifying whether the Op had solved the problem or not. We were confused about a Trusdice casino, while I still play there in safe gambling without any problems.

Coinbox1

copper member

Activity: 517

Merit: 92

TrustDice Official Rep

Hello everyone,

Again, we are happy to see that the OP has stated that the issue has been resolved.

Quote from: Sensetive03 on May 26, 2022, 09:50:37 AM

I finally got my money back.

However, as the OP has never provided the account details or any evidence, we didn't have the chance to investigate, or to verify whether the problem described here was real. In fact, we have just completed an internal review of all our live support chats over the past 10 days, and we haven't been able to find a chat matching the OP's description:

Quote from: Sensetive03 on May 23, 2022, 06:29:43 AM

They don't give any explanation to my questions.

There were even some cases where they turned the live chat off on my face .

Therefore, we must respectfully dispute any false accusation that has no factual basis.

We are forever grateful for the community's support, and will always remain committed to constructive and meaningful communication here.

Thank you.

TrustDice Team

khaled0111

legendary

Activity: 2702

Merit: 3045

Top Crypto Casino

Quote from: Sensetive03 on May 27, 2022, 12:53:29 AM

don't believe him guys. When it comes to execution, they cause problems. It's easy to write nice things here. I did not reply because they did not reply to me many times. I can prove that I got my money with a screenshot .

You don't have to write positive things about them, you just need to share your experience with them in all honesty. And to be honest, I can't understand what you were trying to achieve or to prove by ignoring their PM and not responding to it! This is not the way someone who wants to get his money back would act.

Processing your withdrawal request without knowing your email or username is a good sign. It means their decision wasn't influenced by this thread (at least this is how I see it)

Tellek Garing

full member

Activity: 854

Merit: 130

If the ops problem has been solved I will advise ops to lock this thread and make a final statement about the resolution and what his stance is, I don't know why some members will open a thread and abandon it without making replies to let the conversation flow.

Trustdice has been around for a while now so coming up with an accusation against them will require you to post some evidence, that will back up your case.

Maus0728

legendary

Activity: 1904

Merit: 1563

Quote from: Cling18 on May 27, 2022, 12:26:36 PM

This is shady for both parties and it's also affecting the reputation of the casino site. I understand Op's trouble and it's really frustrating to have our withdrawals delayed for unknown reasons but I guess it would be better if Op would provide at least a screenshot of his conversation with the support staff for him to support his claims. Evidence is still a big thing here.

Bruh even support chat's wouldn't be valid since support teams tend to be a different department from administrative one whereas they most likely have no control nor data or whatsoever of the withdrawal and the deposit records of that user. Think of online supports as customer service representatives, they only guide you to troubleshoot issues and resolve the best they can, but cannot resolve the issues themselves unless they had access to. It's just a plain non-sense accusation with no further path of understanding.

Cling18

full member

Activity: 1708

Merit: 126

This is shady for both parties and it's also affecting the reputation of the casino site. I understand Op's trouble and it's really frustrating to have our withdrawals delayed for unknown reasons but I guess it would be better if Op would provide at least a screenshot of his conversation with the support staff for him to support his claims. Evidence is still a big thing here.

Jody.Drummer

hero member

Activity: 1708

Merit: 566

Leading Crypto Sports Betting & Casino Platform

Quote from: Sensetive03 on May 27, 2022, 11:36:16 AM

I have no intention of getting compensation. I'm still here because I don't want the difficulty I had to happen to you.

If at least 3 people want me to lock here, i can lock..
excluding coin investor😡

I would like to ask, you have been inactive for a few days the Trustdice casino party contacted you via PM. have you answered? please provide absolutely final clarity on whether so far you have received withdrawals or not? if you have provided direct evidence, and if not, what other barriers are holding it back?

Sensetive03

newbie

Activity: 43

Merit: 0

I have no intention of getting compensation. I'm still here because I don't want the difficulty I had to happen to you.

If at least 3 people want me to lock here, i can lock..
excluding coin investor😡

acroman08

legendary

Activity: 2436

Merit: 1104

Quote from: Sensetive03 on May 27, 2022, 12:53:29 AM

don't believe him guys. When it comes to execution, they cause problems. It's easy to write nice things here. I did not reply because they did not reply to me many times. I can prove that I got my money with a screenshot . You just stay away from here. take care of yourself again.

sorry to say this and no offence, but the highlighted part is dumb. I understand that you were frustrated but being petty and not cooperating as a form of revenge is just stupid.

Quote from: Coinbox1 on May 26, 2022, 11:06:39 AM

Regardless, we will continue to monitor our withdrawal speed and strive to provide excellent customer service. Thank you.

I hope you do because being ignored by customer service when a person/gambler is experiencing issues on a gambling site is extremely frustrating.

Coin_trader

copper member

Activity: 2800

Merit: 1179

Leading Crypto Sports Betting & Casino Platform

Quote from: Sensetive03 on May 27, 2022, 12:53:29 AM

don't believe him guys. When it comes to execution, they cause problems. It's easy to write nice things here. I did not reply because they did not reply to me many times. I can prove that I got my money with a screenshot . You just stay away from here. take care of yourself again.

It's easy to prove that you are telling the truth by providing screenshot of your conversation that we are keep asking for you since this thread was created. Use imgur.com to upload the screenshot image and just share the imgur link here so that we can view it. If you are very persistent on you accusation even though trustdice already answer back your concerns in your thread. The normal response of user that really have an issue is not being quiet if the Casino claims they already chat you to fix this issue. It looks like you want to get compensation for this issue that's why you are still escalating this.

Sensetive03

newbie

Activity: 43

Merit: 0

don't believe him guys. When it comes to execution, they cause problems. It's easy to write nice things here. I did not reply because they did not reply to me many times. I can prove that I got my money with a screenshot . You just stay away from here. take care of yourself again.

ScamViruS

hero member

Activity: 1876

Merit: 721

Top Crypto Casino

Quote from: mdzahed134 on May 26, 2022, 11:57:57 AM

Quote from: Sensetive03 on May 23, 2022, 04:46:16 AM

They keep procrastinating by making excuses. I can't get money for 42 hour.

they have no justifications. The amount I will withdraw is 200 dollars

I see someone complained with same issues against Trustdice.win but i don’t think it’s a big deal, because i also faced such problems in the few casino sites but i got my money even after 72 hours. You should contact with their support team, i hope it will be fix, don’t worry.

This issue of Op has already been resolved but it is a matter of wondering why op is not responding to their pm yet. That user is not replying to Pm and is not updating this thread that the issue has been resolved. So many people will probably post more against this website without seeing the details which is not really acceptable. So op should update this thread as resolved.

nakamura12

hero member

Activity: 2268

Merit: 669

Bitcoin Casino Est. 2013

It's been a very few days since the issue has been resolved and I see that op didn't edit the thread to solved and this might cause some unnecessary reply about the issue because of not reading the thread. Honestly, I was going to say that op should be ready to provide the proof if op didn't receive the amount requested to withdraw but I didn't since I saw the latest post and checked it first then I know that it's solved already.

mdzahed134

sr. member

Activity: 2226

Merit: 259

Buzz App - Spin wheel, farm rewards

Quote from: Sensetive03 on May 23, 2022, 04:46:16 AM

They keep procrastinating by making excuses. I can't get money for 42 hour.

they have no justifications. The amount I will withdraw is 200 dollars

I see someone complained with same issues against Trustdice.win but i don’t think it’s a big deal, because i also faced such problems in the few casino sites but i got my money even after 72 hours. You should contact with their support team, i hope it will be fix, don’t worry.

Raflesia

hero member

Activity: 2282

Merit: 560

_""""Duelbits""""_

Quote from: Coinbox1 on May 26, 2022, 11:06:39 AM

Hi, everybody!

While we are pleased to see that the OP has stated that the issue has been resolved, we still do not know what happened because the OP has not responded to our message. We didn't have time to investigate what might have occurred or even confirm whether the problem described in this thread was real.

Regardless, we will continue to monitor our withdrawal speed and strive to provide excellent customer service. Thank you.

It's a little strange for the OP why not respond to your PM after being sent a few days ago, didn't he see it or passed your PM?

Indeed he is a little frustrated that he makes statements like when we know Trustdice is a leading casino, but I believe you can take the good side to increase withdrawals instantly.

I don't think people would walk away from Trustdice they would still be here if they knew it was a technical issue not from a completely slow withdrawal.

BITCOIN4X

legendary

Activity: 1974

Merit: 1150

Quote from: Jody.Drummer on May 26, 2022, 11:34:35 AM

Thank you for providing us with the latest information on this case. For that, there are no more problems to worry about in playing gambling at Trustdice casino as long as you actively respond when there are problems that cannot be solved. I believe that when the withdrawal method continues to be updated it will provide services for anyone to be able to play comfortably.

Every gambler certainly has the hope of always being well served by any casino when experiencing problems. Of course the issue of withdrawals is the most sensitive thing they might inquire very quickly, but of course when the representatives from the casino are very active in helping in any way then it will be a good thing to keep.

The good thing now is that the problem is solved. Hopefully the OP will respond quickly.

Jody.Drummer

hero member

Activity: 1708

Merit: 566

Leading Crypto Sports Betting & Casino Platform

Quote from: Coinbox1 on May 26, 2022, 11:06:39 AM

Hi, everybody!

While we are pleased to see that the OP has stated that the issue has been resolved, we still do not know what happened because the OP has not responded to our message. We didn't have time to investigate what might have occurred or even confirm whether the problem described in this thread was real.

Regardless, we will continue to monitor our withdrawal speed and strive to provide excellent customer service. Thank you.

Thank you for providing us with the latest information on this case. For that, there are no more problems to worry about in playing gambling at Trustdice casino as long as you actively respond when there are problems that cannot be solved. I believe that when the withdrawal method continues to be updated it will provide services for anyone to be able to play comfortably.

Coinbox1

copper member

Activity: 517

Merit: 92

TrustDice Official Rep

Hi, everybody!

While we are pleased to see that the OP has stated that the issue has been resolved, we still do not know what happened because the OP has not responded to our message. We didn't have the chance to investigate what might have occurred or even confirm whether the problem described in this thread was real.

Regardless, we will continue to monitor our withdrawal speed and strive to provide excellent customer service. Thank you.

TrustDice Team

dothebeats

legendary

Activity: 3542

Merit: 1352

Cashback 15%

Quote from: Sensetive03 on May 26, 2022, 09:50:37 AM

⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔

Hello friends.

I finally got my money back. And I will stay away from this casino forever.

Even the turtle is faster than these. You can definitely believe me. As a user like you, I don't want anything bad to happen to you. Guys, stay away from this casino. They are so careless, customer service sucks, always trying to get out of the way. that's why they don't help. The support mail line is almost never working.
I think you should stay away. they never give any trust. Looks like they will close the next day..

I wish everyone good luck.

⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔

I remember my experience on several casinos a few years back. Managed to win something quite big, around 0.5 btc, and took me about two weeks of back and forth with the casino, not to mention that 1.5 btc on betcoin.tm that took forever for me to get. It's the best call: raise awareness, press them to give you your funds and never look back. Must have been stressful for you to keep on asking for an update, but glad that the platform still gave you your well-deserved win.

Despairo

hero member

Activity: 1064

Merit: 843

Since your case has been resolved, you can add "solved" in your subject and lock this topic to prevent from spam.

Though it's frustrating you need to wait for few days to withdraw small amount money while they promise to have instant withdrawal. However it's up to you to continue to play in this casino or looking for the another one.

Topic: ⛔KEEP OUT from trustdice.win❗❗❗ (Read 636 times)