Since you did research and did not find a complaints, you should not panic and just write to their support. These types of delays happen also with cryptocurrency withdrawals. Probably your withdrawal has been blocked automatically due to some unnatural movement on your account and just needs manual intervention. I am sure you will receive your money soon. Let us know when your case will end.
I read he's done it via chat, and support turned off live chat, on top of that he's already responded, 48 hours is a long time to wait, it's natural for him to panic. I don't know what happened to the chat, maybe he was too aggressive or impatient. @OP if have any complaints include proof of the chat too, By the way Hopefully your late payment can be received in full.
now, that trustdice decided to hold their own sig campaign, i believe they won't like having existing issues from their players. if you can't reach out the team or support, now maybe, you can contact
hhampuz as he is the current CM. maybe he can help you out with the situation. also, i don't think he would want to promote a casino with unresolved issue.
and @OP, you may want to move it to the
scam accusations board and follow the report format. this board is dedicated for gambling sites/casinos.