Not only that, but they talk about Tier 3, 4 AND 5. Only they offer a ridiculously low 95% uptime. (Already you know it's BS when they mention Tier 5).
I hope it was the openday booze talking...
Tier Level Requirements
1
Single non-redundant distribution path serving the IT equipment
Non-redundant capacity components
Basic site infrastructure with expected availability of 99.671%
2
Meets or exceeds all Tier 1 requirements
Redundant site infrastructure capacity components with expected availability of 99.741%
3
Meets or exceeds all Tier 1 and Tier 2 requirements
Multiple independent distribution paths serving the IT equipment
All IT equipment must be dual-powered and fully compatible with the topology of a site's architecture
Concurrently maintainable site infrastructure with expected availability of 99.982%
4
Meets or exceeds all Tier 1, Tier 2 and Tier 3 requirements
All cooling equipment is independently dual-powered, including chillers and heating, ventilating and air-conditioning (HVAC) systems
Fault-tolerant site infrastructure with electrical power storage and distribution facilities with expected availability of 99.995%
You forgot "Tier 5" and why only "95%" uptime guarantee.
Call me when you find one. BBBBBBBBBBBBBBBBBBBBBBBBBSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS (but hey, don't tell anyone!)
http://www.missioncriticalmagazine.com/articles/85506-the-advent-of-the-tier-5-data-center?v=preview
So, did you find an ACTUAL Tier 5 DC? Point me to it...
And you STILL have not explained why their Tier 5 is ONLY 95% uptime.
To be honest I don't really know, or care what Tier 5 is, it looks theoretical currently.
I also don't know where it appears to be mentioned as a benchmark or a promise within the context of KnC, although I'm guessing it has something to do with hosting.
You started mentioning the tiering so I posted a description from the Wikipedia page. It was informative for me so I shared it. You laboured T5, so i posted a link to the only source discussing it's implication. Whilst blocked by a paywall, the actual link was referenced in a blog discussing it from last month. Just google tier 5 data centre and you'll see it discussed by two bloggers in more depth.
Only thing I remember reading about hosting here included security and layers of access. If you've lost me, you've probably lost others too. Did they promise tier 5?!
"17 What about security (data/facilities)? (Why self host?) no data centers? Disaster recovery plans?
Sam: Regarding security, all of the datacenters that we are speaking to are category 3,4,5 which means dual entry, badge and a pin, or a photo entry, they also have man-traps, which means you can only go through as a single man and can't take a device through their main doors. We are all about level security. 24 hour surveillance. Huge walls, gates etc. The same security as banks, redundant power, cooling etc."
And not called categories but tiers. Anyway.
Don't feel obligated to build a theory/excuse/watchamacallit. You said it yourself, you're not one of their shills. Let them run their collective mouth and trust the community to keep them honest (it's not like I'm the only one not fooled by their arguments, I'm just more vocal about it).