14 and half days it took Kraken to deal with the issue. Money has been been found on my friends account, finally.
BTC price after those two weeks is 30% lower.
Topic: [KRAKEN: it takes 14 days for their support to resolve a ticket] (Read 3118 times)
December 13, 2013, 07:41:35 PM
OK, but this "large influx of new users" is not an earthquake or tornado, nor a thunderstorm. It can be stopped in one second by Kraken admins who can temporary stop registering new users until they answer ALL support tickets.
BTW, we have now 14 days from the day when my friend's money has disappeared at Kraken, and support still does not want to resolve the issue. Kraken is crap, steer clear if you do not want problems.
BTW, we have now 14 days from the day when my friend's money has disappeared at Kraken, and support still does not want to resolve the issue. Kraken is crap, steer clear if you do not want problems.
December 13, 2013, 07:36:26 PM
Sounds like the issue was related to user error, not mistake on Kraken's part.
What do you mean? No support answer for ten days, now the thing is still not resolved, and it is "customer error"?
If your friend went over the limit how is that an error on Krakens part? It's unfortunate that it happened during a large influx of new users but they failed to read the FAQs and now they will have to wait.
December 12, 2013, 09:53:15 AM
Sounds like the issue was related to user error, not mistake on Kraken's part.
What do you mean? No support answer for ten days, now the thing is still not resolved, and it is "customer error"?
December 12, 2013, 08:51:59 AM
Sounds like the issue was related to user error, not mistake on Kraken's part.
December 11, 2013, 01:50:21 PM
I am VERY satisfied with Kraken.
...until you must contact the support.
In my friend's case: after my help, support contacted her once, but there is no more progress in resolution of the case. Precisely: still no money.
December 11, 2013, 08:19:06 AM
I am VERY satisfied with Kraken. Deposits are always quick, one time a LTC deposit took longer than it should be, but after 24 hours after it became fully confirmed on the blockchain it came through on Kraken. Don't know what the problem was.
SEPA Withdrawals from Kraken are incredibly fast. Most of the time it takes 1 business day before I have it on my bank account, and one time I even had it the same day
SEPA Withdrawals from Kraken are incredibly fast. Most of the time it takes 1 business day before I have it on my bank account, and one time I even had it the same day
December 10, 2013, 03:00:06 PM
I have no problems at all using Kraken. BTC and NMC deposits went through smoothly, I think my 1st SEPA withdrawal took several days, but subsequent ones were 2 business days each. BTC withdrawals also working smoothly. I'm Tier 3 verified. I prefer them over Bitstamp simply because I'm in EU and I get rid of the EUR/$ conversions as well as the smaller fees. If they manage to offer their services to USA customers the way Bitstamp does, i think we'll finally have a serious competition to Bitstamp and BTC-E (please note I left Mtgox out because one can hardly call Mtgox a "live" exchange at this moment).
December 10, 2013, 01:15:43 PM
I also got verified for tier 2 on yesterday 
December 09, 2013, 08:34:43 AM
Yes, my friend had been contacted after 10 days, finally. The problem is related to going slightly over the daily limits, due to time needed for 6 confirmations bitcoin price went up, and money was arrested. Of course during last ten days price went substantially down, but unfortunately a single problem is resulting in huge delays...
I will constantly report the progress, now Kraken acknowledged the problem, and promised to work on it.
I will constantly report the progress, now Kraken acknowledged the problem, and promised to work on it.
December 08, 2013, 08:06:45 PM
You should at least stop registering new users if you are aware of your organisational problems.
I am PMing you support request # right now, and will constantly report the progress here.
I am PMing you support request # right now, and will constantly report the progress here.
December 08, 2013, 08:02:06 PM
I'm sorry you guys aren't getting any response from support. The problem is that our user base has grown by 4x in less than 3 weeks, and this has *completely* overwhelmed our support and verification staff. Please PM me with your ticket numbers and I'll try to expedite things for you as much as I can.
Also, there's a main thread for Kraken, and it'd be better to post in there.
https://bitcointalksearch.org/topic/ann-krakencom-exchange-with-usd-eur-gbp-jpy-cad-btc-ltc-xrp-nmc-xdg-str-eth-290799
Also, there's a main thread for Kraken, and it'd be better to post in there.
https://bitcointalksearch.org/topic/ann-krakencom-exchange-with-usd-eur-gbp-jpy-cad-btc-ltc-xrp-nmc-xdg-str-eth-290799
December 08, 2013, 07:26:08 PM
The situation is I also had no problems with Kraken before. This is why I have recommended it to my friend.
It seems the problems started recently, about two weeks ago. But I definitely postponed using my account, which fortunately has zero balance and I would recommend leaving Kraken ASAP to anyone who is able to do it.
It seems the problems started recently, about two weeks ago. But I definitely postponed using my account, which fortunately has zero balance and I would recommend leaving Kraken ASAP to anyone who is able to do it.
December 08, 2013, 07:18:40 PM
it-zone maybe we are just unlucky
I read on reddit there's people in 24 hours got verified, deposited and withdrew to sepa account.
And I'm still waiting to the first step after 9 days
I read on reddit there's people in 24 hours got verified, deposited and withdrew to sepa account.
And I'm still waiting to the first step after 9 days
December 08, 2013, 06:33:09 PM
it is absolutely ridiculous, they know they do not respond for support requests for weeks, and they are still advertising the site?
steer clear of kraken if you like your money!
steer clear of kraken if you like your money!
December 08, 2013, 04:52:53 PM
Hi
Found this on Reddit about Kraken, CEO talks candidly with posters.
http://www.reddit.com/r/Bitcoin/comments/1rztum/release_the_kraken_part_2/
Found this on Reddit about Kraken, CEO talks candidly with posters.
http://www.reddit.com/r/Bitcoin/comments/1rztum/release_the_kraken_part_2/
December 08, 2013, 11:44:02 AM
I have absolutely no problems with kraken.
you are lucky, mate - but i would not trust your luck and took your btc out of kraken as soon as possible
9th day with kraken: no money, no contact
December 07, 2013, 10:05:25 AM
8th day after registration, i'm still pending the tier 2 validation (that's just address, no scans to be sent)
No response from support tickets too.
I really like how kraken is designed, but how i can trust my money to be with them?
No response from support tickets too.
I really like how kraken is designed, but how i can trust my money to be with them?
December 07, 2013, 09:53:39 AM
I have absolutely no problems with kraken.
December 07, 2013, 09:52:23 AM
Kraken day 8th - no money, no contact.
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