Topic: Kraken suspended my account and refunded the money (Read 616 times)

open a new thread on the currency exchange forum. that's where people make these sorts of trades around here.

you could also try localbitcoins. plenty of sellers accepting SEPA here: https://localbitcoins.com/buy-bitcoins-online/sepa-eu-bank-transfer/

Why doesn't your father send the money to you so you can buy with your own account? Open it without any weird internet connection and you should be fine. I've never had any of the problems you report.

Dear Members of bitcointalk,

I'm looking for a trusted member that can accept SEPA bank transfer within Europe.

The person contracted for the job should be able to buy BTC with the funds transferred to and send to the BTC address I will provide.

Why am I looking for a someone else when I can do this on my own? I tried but failed since I'm doing this for my father and not for my self.

I tried to do the verification on the one must trusted exchange I did get information from this forum and Reddit kraken was really trusted but they refunded my money and closed the account even I verified till level 3 for 1K deposit.

https://bitcointalksearch.org/topic/m.53336588

My father did go through a really hard procedure to those verification since there was so many pictures it took more then days. He is a bit old and he doesn't want to do again the same procedure. I can't really face another exchange again.

I can't send him to do CASH to BTC at live location since he lives alone in a village far away from city where there are Moneygram and westernunion which he also refused to go there which I have to respect that from him.

He is able to do any verification web-cam from computer if required from the member he is able also do a picture with hand written anything required even with his ID passport holding. He doesn't have a smartphone he has none-smartphone Nokia old phone old habits but he is able to use computer and do sepa bank transfer on his own.

He doesn't want to go once again with so many pictures and things that happen with kraken since he will then for sure refuse to go further even he is really really interested to invest money on BTC for our nephews etc.

My father is willing to invest more then 10K of euros in BTC.

We will start from 1K so we can have a good trusting relationship so there are no misunderstanding till we arrive to our final phase.

We can discuses via PM for more details I'm waiting for a high trusted members only!

My main language is not English don't misunderstand me or consider me a noob and "try" to scam me Smiley

We are ready to give a very % to the contracted person which we will discuses in private. This not a try-fraud or anything my father is able to do his own ebanking transaction for years now he is just to old now maybe. None is forcing him or stealing from him. You can have scheduled a time to video call with him in private.

He is able also to write notes as per your requirements example: I'm buying BTC with my own will not being force and I wont ask a Sepa refund or anything else to damage our contract.

We are able to do any verification it's required.

Thank you

It legally probably involves more than just acquiring a small bank. Coinbase has had interest in obtaining banking licenses for quite some time now, but considering that there is total silence from their side regarding banking licenses it's safe to say that regulators aren't keen to grant them any. Coinbase would be a monster exchange if so. I think that bit scares off regulators.

https://bitcoinist.com/coinbase-aims-obtain-banking-licenses/

Coinbase was granted an e-money license by the Bank of Ireland this year, but it's a far cry from an actual banking license; https://support.coinbase.com/customer/en/portal/articles/2928609-e-money-license

There is always that one line that gives away the whole reason for these kinds of things. "The reason they suspended the account was that we used RDP connection. Why is this a problem we are now in vacation and we used our computer in our country to do the signup and verification process with anydesk", which is basically a way of saying "we were not at the place we said we were" and that is the reason.

You don't have to look further into why and how you got suspended, you should be happy that you got your money back so quickly because they could have kept your money in money laundering charges, now you don't have to be laundering any money but what you did does raise those alarms even if you are innocent. Be at the place you say you are next time and you won't have trouble.

30 pictures what are they trying to do, a photo album or what..? I mean i also complete kyc for couple of exchanges but this thing is really surprise me.


You are lucky that you choose a trust able exchange. Otherwise your money will not be refunded if you were choose other shit exchange. (which we can see now days regularly)


I think it's a better idea to ask their support center than here. You can try it: Kraken Support Center Or you can contact other support channel which @stomachgrowls give under your post.

I've never had a moment's trouble. I verified there about five years ago and there's never been a squeak since. If it were with Bitstamp I would've had to have provided 3 months of uploads from my brain along with 50-90 polaroids of various objects inserted in my pussy by now.

@OP

If you can use IDEAL or Bancontact you could take a look at Bitonic.nl and/or their sister site BL3P.eu. Bitonic doesn't even need you to create an account if I remember.
And they're from the same country as you, I believe you will have less problem there. But if you want to be sure you can give a call? They're your neighbors https://bitonic.nl/contact It will take 2 minutes at max...


It's not a matter of luck, it's a matter of rights and laws. Kraken do the same with any customer, no matter what was the original problem they always refund the payment transfer

I've always wondered why huge exchanges like Coinbase and Bitfinex don't just buy a bank. Just drop a few tens of millions USD and cover the reserve capital requirements, and then losing a banking partner here and there won't hurt so much.

Maybe there are some details I'm glossing over.....


I haven't seen any negative headlines lately. Maybe some customer complaints here and there, but that's true of every exchange. I've actually been thinking of signing up there now that Coinbase Pro's fees are so high.

Probably more related to their banking partners setting the boundaries and directly decide what can and can't be done.

I expect things to get worse as banks themselves will be subjected to stricter regulations in the future, so everything that happens in that field, will directly affect the exchanges as well. It's impossible for an exchange to reject whatever the banks demand from them, otherwise they have no bank accounts. Good luck finding a long term banking partner as exchange. Launching a space shuttle successfully is easier.

I have to admit that for such a respected exchange Kraken's headlines haven't been too positive in the last couple of months. Hope they don't fuck up because they are the largest BTC/EUR exchange.

I wouldn't trust them not to throw a hissy fit. I've seen many a thread like this - https://www.reddit.com/r/BitcoinMarkets/comments/8119bu/warning_do_not_use_vpn_with_coinbasegdax/

It's also easy to forget you're using a VPN. I regularly use the inbuilt Opera VPN to nick films and that place's default location appears to be Ukraine which is not on their approved list. One mistaken login and it may be account closure time.

I'm not sure about the VPN bit. When they responded to an inquiry last year from the NYAG, Coinbase said they did not limit VPN usage. Only Bitstamp and Poloniex did/do. Kraken didn't respond to the inquiry:



However, it's possible they won't let you register a new account from known VPN IP addresses.


Coinbase supports Romania. You might try just verifying his information while logging in from Romania. It might set off a red flag for them, but so too might using VPN and remote desktop connection.

Not sure but if the suspect some kind of fraud, then you may not be able to set the account up. Maybe try a different exchange.

I am so overwhelmed by this exchange despite of the suspension of an the account of our friend. This should be observed by different exchanges, because as far as know it has been taking more dominant with respect to strict implementation of their rules. Some of the reputable exchanges, needed to undergo suspension but we need to wait until such time that reached until the term was served.

I'm located in EU Romania at the moment and my father is living in Netherlands and his bank account is in Netherlands.

We do can do payment with visa card verified by 3-d or Sepa bank transfer.

Coinbase tends to be even more draconian than Kraken. They won't tolerate VPNs, sending coins to gambling sites, the list of stuff they ban is very long.

Both Coinbase and Kraken are based in the US, which is why they behave like this.

Where are you located? Is there an exchange that serves your home country that you can try?

I doubt it. I've read of people logging in to Coinbase when travelling in places that aren't on their approved list and their accounts got shown the door. Many of these places don't seem capable of understanding you might actually go to another country sometimes but I guess it pays for them to be paranoid.

Well, better use other exchanges, like for example Coinbase or Coindeal. These two are my favourite, very professional and reliable. The second one - CoinDeal is pretty young exchange, but very rapidly developing, recently they have entered the US market. I would even say that trading there is more profitable right now than on CoinBase. You've got deposits in some currencies free of charge and if you have some CDL Tokens, these could also lower your fees.

You should try it first.
Maybe we could be of some help afterwards as many of us have different experiences from this kind of changing countries.
It wont hurt to try, right? They have different regulations there and maybe your stand could be proven with just some documentation.

Coinbase might be strict with country policies but there could be exceptions.

at least your money is returned, very rarely does the exchange suspend a user's account and then return the money, salute with kraken exchange, you or your father can still trade with another exchange, there are many reputable exchanges that can be trusted, for example binance, huobi and many other exchanges.