Topic: Kraken suspended my account and refunded the money - page 2. (Read 616 times)

We have the same answer, contact support again and find the best solution you can get. If there's no solution you can create new account but of course using another data. Sometimes exchanges give non sense reason but they will do anything to protect their system. Last way is you can register into another exchanges in this case I prefer local exchange near you.

I will give it a try COINBASE first thing tomorrow since it's really late in my timezone.

But I did use VPS to buy from PAYBIS with credit card small amount and I had no problems. They also offer Sepa bank transfe!

I did use my vpn on my phone which I do have the kraken api installed and trade coins I never had problem with IT?

I did first verify the kraken account then did do a small sepa deposit with my local IP address of my billing bank statement.

After some months I had to travel and used VPN on my phone and notebook to do trade and withdraw via browser I had no problems.

If you all agree with me one more time if I go coinbase use my VPN as my country.

I will go verify my account first?

Maybe FIRST I should tell them about my situation and that I'm using VPN after I open the account I will open a support ticket pre-telling them my story?

Thanks

I can see that!

That's why kraken last email said if we do it from our home based internet connection and do a video call conference they will allow us to deposit, trade, withdraw crypto again.

Because they asked me to do better quality starting from ID front ID back till the end of process that took days and more of 30 pictures sadly

I will never use kraken again but I used it for my purpose and I never had a problem I still have some coins there from the beginning of my journey to bitcoin and I do some small trades deposit withdraw time by time no problems at all.

Some of my friends I know I did open kraken on my own since they had no clue about crypto and they still have the accounts with crypto and not closed or suspended.

Reviews of kraken exchange are almost perfect and most of them are true on bitcointalk and reddit.

That's why I did choose kraken.

 Most of the cases such a company won't tolerate if you mask your IP using a VPN or even through using RDP. It's always to be the case everywhere even if you log in to PayPal using VPN your account will be frozen. It's always advisable to not use any means of masking your IP and instead use your real IP and if there's something that you need to explain you can explain through their customer service for approval.  Even worse if you are using a Windows VPS provided by some cloud computing company, they will straight out ban and suspend you.

Then, much better to try some method of buying cryptocurrencies.
Since your father just want to buy some Bitcoin with his account, then  you may try buy some Bitcoins locally or try any other exchange and transfer your Bitcoins in personal cryptocurrency wallet and secure your private keys.
Again, if you will try other exchange and they have strict KYC, don't deposit first until you didn't get verified.

After reading your all process did just to get verified, it's a hell yeah complicated.

Exactly, I don't understand  you keep on sending 30 pictures when obviously they're going to deny your application. Lots of exchanges out there, why not try Binance/Coinbase or other reputable trading platform in the cryptosphere? You don't need to go to that ordeal of sending photos for verification purposes.

All I can say is that I've never heard of Coinbase making demands like that. They just shut your account and tell you to go away. You don't seem to get a chance.

In Kraken's case it sounds a lot like your weird VPS/IP is the cause of that and most other exchanges would probably do the same.

Your using a VPS was probably what set off a red flag for Kraken to suspend your account. I originally assumed you used something like TeamViewer to conduct the verification process, but it's generally not an extremely difficult task for exchanges and websites in general to find the details of your IP address and whether or not it's from a datacenter or something of the sort. Kraken's probably very picky about this and so your account was suspended, but I would suggest signing up to another exchange and finishing verification on your home network to avoid any potential issues.

My father can do all the verification they will ask that won't be a problem. And it is a small deposit only 1000 euro.

Should i do my first deposit a smaller amount 500 euro ? I thought since it's sepa bank transfer to do 1000 euro minimum.

We did do like more then 30 pictures for kraken since they where bad quality and we did verify till level 3.

1. UPLOAD ID / BACK-SIDE / FRONT-SIDE failed many times finally after 5-7 pictures good quality and was accepted
2. UPLOAD BANK STATEMENT same failed many times finally after 4-6 pictures good quality and was accepted
3. MADE UPLOADED SELFIE WITH ID
4. MADE UPLOADED SELFIE WITH ID AND HAND WRITEN ONLY FOR KRAKEN EXCHANGE ETC ETC KRAKEN RULES
5. THEY LOCKED SUSPENDED ACCOUNT AND ASKED US TO MADE NEW SELFIE WITH ID AND A WHITE PAPER WRITTEN TO UNSUSPEND OR UNLOCK NOT SURE KRAKEN ETC ETC.

After 5-th verification process they made us go which took us days to arrive in the 5-th verification process we did exchange some email for 2 days and the promised that they will unlock our account and release the funds to purchase crypto.

In the end after 2 days they replied that they suspended or closed the account due to our remote connection used and out real location where our address is on our bank statement details we sent to them.

This happen 3 or 4 months something like that don't know the exact dat I can't remember sure all the details.

Now my father really wants to start investing in bitcoins on his own with his account since BTC price is down as he thinks and he is able to do his own ebanking and sepa bank transfer with many other companies for years now.

Never heard of this before, but I could see why it might appear suspicious to Kraken. It could appear like you don't really reside where you claim and/or are trying to verify with fake documents.


Where are you actually located? Why do you need to use VPS or remote desktop?


Yep, I've heard of numerous account closures due to logging in from an unwelcome country, through VPN for instance.

I had to do Coinbase's selfie verification through the mobile app. It wouldn't work with my PC webcam.

Maybe the computer method works fine now. It didn't when I tried.

Coinbase do SMS based 2FA so an old phone should be fine. I don't know if they demand the usage of an app. They also seem extremely sensitive about people changing locations so you might end up with the same problem.

I doubt they would let you deposit anything until you were completely verified, and there's no point in doing so, so you have nothing to lose by attempting it.

Please suggest some easier better faster.

Thank you

My father doesn't have android he uses old nokia (old habits) but he knows computer at level 3 basic something like.

We used a remote computer VPS in frankfurt to do the kraken account signup and verification's.

Can we open coinbase the same way via windows VPS in frankfurt or i can do it via my android phone? but it's his sim card (phone number that is linked to his ebanking) it's on his nokia. Do I need some verifications if I install coinbase in my android phone with sms like whatsapp that I have to have his sim inserted (phone number) ?

I really don't want to check the signup and have troubles in the end with the refund solution I hope you can understand me.

Of that selection I'm only familiar with Coinbase. I've genuinely never heard of any of the others.

With Coinbase all I had to do to verify was photo ID and proof of address. Nothing else. They gave me a stupidly high limit but I can't remember what it was. Use a phone to photograph and upload through their app. The website didn't work for me. Coinbase Pro will have lower fees but requires separate registration but the same docs when I checked.

Id and address is all I required for Kraken level 3 as well but it was many years ago. Maybe it's changed.

I need recommendations from a good member with a valid proof of source if possible which other exchange online should I go next and won't have to bother to verify one by one.

These I have in plan are.

Luno, Kriptomat, coinbase, switchere

What I'm in need for?

I'm in need for a EU BTC online exchange that will allow me to deposit SEEPA and purchase BTC.

My first transfer will be 1000 Euro. I don't want to verify level 3 for only 1000 euro deposit to buy BTC. There's no LOGIC.

Please help me choose the right one that I won't have to bother again with many verification's.

In return I will donate for your charity of your choice BTC worth of 5$.

I will write I will let you know via PM which exchange I did choose and here on this post.

 

I'm pretty surprised that Kraken was able to find out that you were doing the verification process through a RDP as I assumed that what they could detect would only be activity coming from your main PC, but after your vacation, try to contact the site's support, and once you get permission from Kraken, try doing the registration and verification process once more while you're at your computer.

You can also try to use other exchanges like Binance that are available in your country and verify there, though if you're asking who can process your verification at Kraken, you'll need to contact the site's support.

Probably the best thing you could do is to contact the persons above. Try to send email on kraken, I think they are very responsive on email than their social media sites.

But I think what could be the problem is the connection you've used to create and verify the identity of the user due to the fact that you are away coz you guys are on vacation. My hypothesis on this one is that, kraken exchange linked the accounts (you and new acc) that's why they are asking for a live picture verification as many as possible.

You are lucky your money was refunded. Just out of curiosity, why still insist on using Kraken yet there are a few more popular exchanges that you could use?
30 photos for verification and yet suspended is a pretty clear sign that they don't wanna work with you/your dad.

This. Contacting them directly is the easiest way to grt answers.