Topic: 【LakeBTC.com】Bitcoin Exchange - page 17. (Read 74862 times)

Thank you for your interest. However, we have repeated the points over and over again, but you are not listening. One more time:

1. Company policy prohibits customer support to discuss ANY financial info such as BTC address, banking info, Ripple gateway address etc in forums, emails, social media, or chats. Only source of such info is our secure website, LakeBTC.com

2. This policy is meant to protect users from fraud and theft. It happened before. Somebody pretended to be a representative and post a different banking info, and the victim sent the money to the wrong place. LakeBTC takes security very seriously and does everything possible to protect users' assets. Our team came from a strong banking background, and we are the professionals. This is just one of the many preventative measures we take. For details, please refer to https://www.lakebtc.com/s/help?locale=en#diff

3. That info is no secret. Simply click "Deposit" in the menu, then "USD" tab, then "WIRE". This is for users passed KYC only.

4. If you want to stay anonymous, that's fine. Just trade digital currencies only, i.e., BTC, Ripple network, EgoPay.

5. Our company name, office location, CEO interviews are available on our website and some other leading bitcoin media. We are one of the "big four" exchanges that determine CoinDesk BPI. We are a Gateway Member of IRBA. We are part of the Tera Exchange's bitcoin index, which is the underlying of their US CFTC approved bitcoin swap, and on and on. See here for more https://www.lakebtc.com/s/about?locale=en

6. Which banks we use do not really concern users. It's unlikely that you get a intra-bank transfer rate. International wire usually costs $25 - $65. Again, all banks we work with are well capitalized, part of SWIFT network, regulated by local government, and BASEL compliant. That means, they are legit, well-established, ready to receive payments world wide, and will not disappear over night.

7. Do your homework first. If you don't feel comfortable, don't trade.

We hope we have made the points clear enough. If you have any other questions, please don't hesitate to ask.

please name your banks or the payment processors you use for the payments processing.

i don't want to know which banks you are NOT using. I am interested to know which bank you using and I am sure you know about what I am "talking" about.
More than that, we are not so novices to explain us what is a bank:
 "No you do not use our bank. Users transfer money to one of our banks, which are part of SWIFT network, regulated by government, and basel-compliant"

Do you think we do not know that you don't own a bank? this is somehow a luck of respect from your part.

Also, I really don't understand why you avoid to give this info to potential customers. It means you have something to hide otherwise I don't see any reason. First, i wanted to use your services and I was very interested to which bank I will wire the money. It's an important factor and not only for me but for all your clients. Now, I am thinking that you are not a genuine company because only a bogus firm would act like you do; a lot of words without saying nothing.

Again. please tell me which banks you are using.

I see what you're saying and that's a fair theory. We are working with a couple of potential partners in North America but we do not own any accounts there yet. Our existing customers from that region usually pay $45 + $15 for outbound wires. Just for your reference.

As a matter of fact, wire is never cheap and that's why bitcoin/ripple gets a chance to grow. For smaller amounts, Ripple/EgoPay might be cheaper. For thousands or more, wire is more cost effective and reliable.

For BofA specifically, we happen to have a business partner who banks with BofA in US. It turned out to be more troublesome to transfer money within BofA system internally, especially both personal and business accounts are involved. At the end they gave up and used "domestic wire" instead, which still costs like $25.

Of course it does. If my bank account is with an American branch of Bank of America already and your account is there too, then my fees will be a lot less than sending to Africa and the bank of Africa.

I'm happy to KYC and AML if there is the benefit of saving fees compared to the exchange I already use. Currently I can't know and can't be bothered. As such you did not get a potential customer.

If it is no secret why not publish it? At least the bank name and the country it's in.

No you do not use our bank. Users transfer money to one of our banks, which are part of SWIFT network, regulated by government, and basel-compliant.

It does not really concern users if the target bank is Bank of America, or Bank of Africa, Bank of China, Bank of Denmark, or Bank of England. You do not open an account with it. You don't deal with it directly.

And, this info is no secret. Most of our users have access to it. If you don't want to go thru the KYC process, that's perfectly fine. Just stay in the digital world (BTC, Ripple network, and EgoPay), and do not touch FIAT. You an stay anonymous and trade at LakeBTC.

Yes, we know the name Thomas Xie. The articles and interviews I have seen do not substantiate your claim of:


I would appreciate further info.

interviews and articles can be found at coindesk, cointelegraph etc.

for example http://cointelegraph.com/news/112112/a-ban-should-target-risky-products-and-foul-players-not-bitcoin-itself-lakebtc-ceo-thomas-xie

...which will save me the time to send my docs, if I cannot or don't want to use the banks you use.




Some names and CVs would help.

as long you cannot name the banks or payment processors, it's somehow fishy....

We are not aware of other firms' policies.

What we can assure our users is, LakeBTC enforces TOP risk management and internal controls in the industry. Our team has decades of experience in commercial banking and investment banking sectors.

Thank you for your inquiry.

Again, LakeBTC takes security very seriously and company policy prohibits customer support to post ANY financial account info on forums, emails, chats, and social medias, including banking info, Ripple gateway address, third-party account name, and BTC addresses. Our website, LakeBTC.com, is the only source of such information.

It's not a secret. All registered users with KYC can simply click "Deposit" - "USD" - "WIRE" to get the most up-to-date info on LakeBTC.com website.

this was my point. I want to know which bank LakeBTC is using and then I will take the decision whether I sign up or not.
I don't understand why LakeBTC is making from this simple info, a big secret. A bank's name is not a secret.

Anyway, I am still waiting for it.

It seems that you need to verify the identity to know which bank to deposit stamp

again, nobody will never be able to send a bank wire by ONLY having a bank's name.

Bitstamp is having this info on their website. they even included their bank account number(all the banking details).

There is NO data about your banking details on LakeBTC.com. I don't want to send my documents to a company who is hiding the banking information.

I want to know which bank you are using so that I make my calculations and then to decide whether I am wiring you money or not.
Maybe I don't like your banks or maybe I have bank accounts in the same bank and maybe I am using the same payment processor.

I want to know all these infos prior to verify my account with you, a company who is hiding its bank accounts.

How can someone use a bank's name only in order to deceive other people? The answer is "he cannot"

So, you admit that you are not transparent and you don't want to provide a simple information.

Since when the banks's name or  payment processing partners is a secret ?

Thank you for the inquiry. Company policy prohibits customer support to post any banking info on forums, chats, emails etc. And, again, all users should ONLY use banking info displayed on LakeBTC.com. The reasons include:

1. the banking info from other sources could be out of date. we are actively adding banking and payment processing partners to better serve all users around the world.
2. somebody could pretend to be a LakeBTC representative, post different banking info, and make people wire money to them instead.

So again, simply click "Deposit", then "USD", and "WIRE". We take security seriously, and this is one of the many measures LakeBTC take to protect users' assets. We do everything in our power to safeguard your money and your personal information.

Dear LakeBTC representative,

What's your banks` names from China and from Europe? This is not a personal info. It must be a public info.

I am not requesting your balance, your personal address and not even the bank account number. I am asking for your banks` names. That's all.

I do not understand why you avoid the answer when you clearly understand my question.

Thank you !

Thank you for your suggestion. I'll forward it to the management for consideration.

Current company policy is: no personal info is required for BTC/Ripple network/EgoPay transactions. To make deposits/withdrawals via bank wire, we need to upload ID documents.

i don't want to register on your website prior to know where you are banking.

you should write your bank account(s) on your website as BitStamp is doing. any potential customer will know whether he wants to use your services or not.
your website is "secured" enough(I guess) to put that information on it without being necessary a "Sign up".

Also, i don't think it is a secret if you will say: we have bank account(s) with X or Y bank or with A or B payment processor.

I didn't ask for full banking details. only the bank's name(s) or payment processor's name.

Thank you and I am waiting for your reply.

click "Deposit", then "USD", then "WIRE", and you will get the most up-to-date bank info.

Do NOT trust any banking info on web forums, in emails, chats, or social media etc.

ONLY use bank info shown on our secure website, LakeBTC.com. This is the ONLY source of such info.

i have to repeat the question because you did not answer :

what's your banks` names from China and from Europe?

or

who is processing your bank wires?

thank you !