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Topic: Ledger Nano X Experience (Read 367 times)

copper member
Activity: 2744
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April 15, 2020, 08:25:13 PM
#30
They provided me with a prepaid DHL shipping label so I only had to schedule a pickup. They didn't send me any details about the problem; they just shipped a new device. Before receiving the label, I recorded a video which clearly showed the issue.
Thanks for sharing at least they handled it. I was actually curious about what companies will do when they have shipped a defective device. Probably they are doing some routine failure analysis on the shipped device or something. I haven't tried any Trezor device yet.



However, problems like this should not happen, and it is to be assumed that Ledger installed a certain percentage of defective batteries in the model X. If we know that most of the components are made in China (the body of the device), then the battery is probably "made in China" also.
Because it's cheaper to let it be assembled there. I don't know about these days though with all that's happening. Probably a lot of manufacturing delays or something.



Even without any defects or issues the lifespan of the Nano X's battery is probably 5, maybe 7 years tops.  I don't know if Ledger plans on having a service available to replace the battery, or everybody might be better off if they just offer a discount to those who's battery has served it's purpose.  Like Lucius alluded, however, the device can still be used long after the battery dies, just by plugging into a computer or a power source. 
Probably a discount would be favorable or probably send in a new device just pay for the shipping, lol.
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April 15, 2020, 10:45:49 AM
#29
Even without any defects or issues the lifespan of the Nano X's battery is probably 5, maybe 7 years tops.  I don't know if Ledger plans on having a service available to replace the battery, or everybody might be better off if they just offer a discount to those who's battery has served it's purpose.  Like Lucius alluded, however, the device can still be used long after the battery dies, just by plugging into a computer or a power source. 
legendary
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April 15, 2020, 05:31:37 AM
#28
Huh.  I'm kind of happy that the S doesn't have a battery that can go dead.

Unlike BitCryptex, battery on my Nano X shows no such problems. But the battery is only needed when using the device in combination with Bluetooth, which is only possible with the mobile version of Ledger Live. In any other situation, an ordinary cable can be used to connect to a PC or OTG cable for wire connection, and the battery does not play any role in that case.

However, problems like this should not happen, and it is to be assumed that Ledger installed a certain percentage of defective batteries in the model X. If we know that most of the components are made in China (the body of the device), then the battery is probably "made in China" also.
legendary
Activity: 1876
Merit: 3131
April 15, 2020, 05:17:36 AM
#27
Oh dang. That's just sad. Is it up to you to ship them the device? What does it say on the warranty?

They provided me with a prepaid DHL shipping label so I only had to schedule a pickup. They didn't send me any details about the problem; they just shipped a new device. Before receiving the label, I recorded a video which clearly showed the issue.
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April 14, 2020, 09:40:24 PM
#26
Wouldn't you kind of expect that?  Not that I know much about the Nano X's battery, but I have a variety of power banks for emergencies, and they don't tend to lose much charge even after a few months.
I did kind of expect that but I kind of forgot that feature. I mean most batteries that I have experienced maybe could stay around 80% but I don't know.

Anyway, I'm hoping to own a Nano X one of these days, but as I've said in other threads I can't seem to justify the purchase when the S is working just fine for my needs.  I'm not that into altcoins and I don't think an X would offer much advantage to me--but glad you're liking it, OP.
Thanks. If you are into traveling with your Ledger and just have your phone, you could transact using that. I can't really say for your use case but I think you could take advantage of that.



I had exactly the opposite experience than most of you. I have returned my Nano X twice due to faulty battery. Both devices were discharging at nearly 1% per 1 second which is definitely not a normal behaviour. At least, the support handled the return quite fast. Despite that, the device felt pretty solid and I would use it more often if I didn't have a Trezor T which is more convenient to use.
Oh dang. That's just sad. Is it up to you to ship them the device? What does it say on the warranty?
legendary
Activity: 3332
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April 14, 2020, 06:28:20 PM
#25
I mean, it's over a month already + the quarantine where I didn't use the device up until now. I was surprised that it's up by 94% battery remaining.
Wouldn't you kind of expect that?  Not that I know much about the Nano X's battery, but I have a variety of power banks for emergencies, and they don't tend to lose much charge even after a few months.

Anyway, I'm hoping to own a Nano X one of these days, but as I've said in other threads I can't seem to justify the purchase when the S is working just fine for my needs.  I'm not that into altcoins and I don't think an X would offer much advantage to me--but glad you're liking it, OP.

I have returned my Nano X twice due to faulty battery. Both devices were discharging at nearly 1% per 1 second which is definitely not a normal behaviour.
Huh.  I'm kind of happy that the S doesn't have a battery that can go dead.
legendary
Activity: 1876
Merit: 3131
April 14, 2020, 06:22:17 PM
#24
I had exactly the opposite experience than most of you. I have returned my Nano X twice due to faulty battery. Both devices were discharging at nearly 1% per 1 second which is definitely not a normal behaviour. At least, the support handled the return quite fast. Despite that, the device felt pretty solid and I would use it more often if I didn't have a Trezor T which is more convenient to use.
legendary
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April 11, 2020, 05:52:49 AM
#23
Can you use the mobile application with both the Nano S and Nano X to simply view your balances?  I know you can only send/receive via the mobile app with the Nano X.

If you are using Android OS 7+, then for over a year you can also use Nano S + Ledger Live mobile to send transactions, not only to check balances. That restriction has existed for a while, and although some have seen it as a dirty move from Ledger (to sell more Nano X), however, it was only a technical problem that took some time to resolve.

Ledger is thrilled to announce that the Ledger Live Mobile app has gone into full production today. Android 7+ users can now use their Ledger Nano S with their smartphone to not only check the balances of their crypto assets, but transact with them as well.
Due to technical limitations, iOS users can only use their Ledger Live Mobile app in consultation mode, meaning that keeping an eye on one’s balances is still possible.
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April 10, 2020, 10:14:37 PM
#22
Question...

Can you use the mobile application with both the Nano S and Nano X to simply view your balances?  I know you can only send/receive via the mobile app with the Nano X.
Yes. I only have the Nano S and I use iOS, so there is a limitation by Apple that doesn't let people use the device plugged through the lightning port (and only the Nano X has bluetooth), so I just use it to view my balances.

To do that, in Ledger Live, go to Settings, Accounts and select "Export accounts"). Then, go to your mobile app and scan the QR code that keeps changing. This will create a watch-only version of your wallet in the mobile app. This means that you can also receive coins in your wallet (but without the proper security, since the app can be tampered somehow), so you should be careful with that.

Appreciate the confirmation.
legendary
Activity: 2758
Merit: 6830
April 10, 2020, 07:21:10 PM
#21
Question...

Can you use the mobile application with both the Nano S and Nano X to simply view your balances?  I know you can only send/receive via the mobile app with the Nano X.
Yes. I only have the Nano S and I use iOS, so there is a limitation by Apple that doesn't let people use the device plugged through the lightning port (and only the Nano X has Bluetooth), so I just use it to view my balances.

To do that, in Ledger Live, go to Settings, Accounts and select "Export accounts". Then, go to your mobile app and scan the QR code that keeps changing. This will create a watch-only version of your wallet in the mobile app. This means that you can also receive coins in your wallet (but without the proper security, since the app can be tampered somehow), so you should be careful with that.
member
Activity: 210
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April 10, 2020, 01:57:47 PM
#20
As for the different use cases of everyone here, for sure it would be different if you experienced having one. You may not really need it but the portability and accessibility it gives is a blessing to have when you support crypto. Using your mobile phone with the manager is helpful too. OTG is okay but you have to carry an extra cable.

Question...

Can you use the mobile application with both the Nano S and Nano X to simply view your balances?  I know you can only send/receive via the mobile app with the Nano X.
copper member
Activity: 2744
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April 10, 2020, 01:10:40 PM
#19
As for the different use cases of everyone here, for sure it would be different if you experienced having one. You may not really need it but the portability and accessibility it gives is a blessing to have when you support crypto. Using your mobile phone with the manager is helpful too. OTG is okay but you have to carry an extra cable.
legendary
Activity: 2268
Merit: 18509
April 10, 2020, 12:33:16 PM
#18
Where do you get free or discount codes? Or this is given to old customer for the purchase before?
That's right. If you bought directly from Ledger, gave them an email address, and have "opted in" to receive updates and promotions from them, then they periodically email out discount codes for either you to use or to give out to others.
legendary
Activity: 2072
Merit: 1315
April 10, 2020, 03:49:07 AM
#17
I wrote something about the Nano X when I bought it, you might find it helpful : Ledger Nano X - Review of the package.
Oh thanks. Once I purchase mine I will use your guide for the actual set up and of course as beginner probably I will have some query on it once Ive touched the device.

Some offer a percentage discount and some offer a flat discount, so figure out which one works out best for you. The codes in that link offer either 20% or $25 off, but they may well have been used by now.
Wow thats a huge discount $25" off is a lot too. Thanks, maybe I will open up a thread once I am ready to purchase. But why is the guy asking for codes here? Where do you get free or discount codes? Or this is given to old customer for the purchase before? Anyway thank you. I am gonna make sure to have a code for that huge less.
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April 09, 2020, 07:50:16 PM
#16
I can do uninstall/install my whole life to save 150 usd lol

Lol.  That's it right there.  I mean how long does it take to uninstall one app and install another?  20 seconds?  Unless your time is SO valuable that a few seconds of your life are worth more than the difference between the two, then there's nothing to worry about.
HCP
legendary
Activity: 2086
Merit: 4314
April 09, 2020, 03:36:28 PM
#15
This is a good point. For all the time I have had my Nano S I have never needed to carry it with me to make a transaction somewhere on the go.
I've taken mine on 3 week long vacations before... used it a couple of times as I was able to buy some gift cards for the missus to get some online retail therapy when we were in North America Wink

And I have an OTG cable for my phone, but I've never used it while actually "on the go".


I also have an S that is the backup clone of the X and kept in a separate location. Always good to have compatible backups.
This is why I have the Trezor ONE. So, if the Nano S or the Trezor ONE breaks or is lost... I can easily access my funds using the other device without needing to wait for a replacement.
member
Activity: 210
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April 09, 2020, 11:48:20 AM
#14
If anyone is considering purchasing a Nano S or X, I signed up for their newsletter and the next day they sent me an offer.  

It does not appear to be a unique code, so sharing here for others to use.  I used it on the Ledger Backup Pack and Ledger Nano S in a single order and it took 20% off the total price.


Your Promo Code:
 
WELCOMEAPRIL

Here's how it works:
 
Add any of the following product to your cart products to your cart: Ledger Nano X, Ledger Nano S, Ledger Backup Pack
Type WELCOMEAPRIL in the "Discount code" field on the first step of the check-out
Save 20% on your cart*


*The discount is automatically applied on the price without taxes of the Eligible Products. The coupon is active until April 11, 11:59PM CET. Limit of 100 uses, one per customer. Eligible Products are the Nano X, Nano S and Backup Pack. The discount does not apply to shipping costs nor does it apply to past purchases. Tax and customs costs are due by the customer under applicable rules.
sr. member
Activity: 1197
Merit: 482
April 09, 2020, 11:44:53 AM
#13
I like the X, bluetooth is useful for me. I also have an S that is the backup clone of the X and kept in a separate location. Always good to have compatible backups.
legendary
Activity: 2730
Merit: 7065
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April 09, 2020, 11:41:19 AM
#12
but we are not yet at a place where I am using crypto for daily purchases. 
This is a good point. For all the time I have had my Nano S I have never needed to carry it with me to make a transaction somewhere on the go. For that I have Coinomi, it does the job just fine when it needs to. The bigger screen and wireless functionalities aren't particularly appealing to me. Regarding the improved storage space and support for 100 different apps, I wouldn't be able to name that many alts if I had to.     
legendary
Activity: 2212
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April 09, 2020, 07:43:01 AM
#11
The Nano X has a few improvements, but I wouldn't call any of them essential improvements.  As long as the S is compatible with all your coins and has enough room for all the associated apps, that's really all you'll ever need. 

Personally, I don't even see that extra room for apps an advantage. As installing/uninstalling apps is pretty fast and easy. I can do uninstall/install my whole life to save 150 usd lol

Hardware wallets are important for me due to their security, which is the same in Nano X and Nano S.
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